ACR Thread

[skaniol]

We lost three columns from the lobby -- Status, Level & Entries.

The Status is color coded in the first column "Start." You can adjust the colors from "Settings > Tournament Lobby." Default colors are:

Registering
Late Registration
Running
Finished
Announced (can't be customized)

The state appears as text in the Start column too, except for the tournaments that are in states Announced or Registering: the starting date is shown instead.

I am not sure why you'd need a separate column for that info. You need it to sort by State? If you sort by by the first column "Start" in ascending order, the tournaments will pretty much end up arranged by this state: Running, Late Reg, Registering, Announced, Finished. If you are interested in a specific state, it's useful to use the filters, like you mentioned.

By the "Entries" column you mean the old column called "Enrolled," I guess. It's not lost. I think it's called "Players" now.

The "Level" column is the only one truly missing. I like that we can see the remaining players for the Running tournaments in the "Start" column. Similarly, the Late Reg tournaments show the remaining time in Minutes:seconds there, which is rather convenient.



What I find odd and useless is the color coding of the other columns. Currently, the "Buy-In" and the "Players" columns inherit the color of the "Tournament Name" column. I wish they had the same color as the "Start" column instead. This way they'd show the state of the tournament as well. It won't be necessary to saccade between the first and last columns too often. (In the past, the State column was right between them.) Also, we'd avoid the confusion that may arise when the Tournament Name is in Red while the tournament has a Blue state (Running)...

...and vice versa: when the TN is Blue and the state is Red (Late Reg). Looking at the last 2 columns alone you'd get the state wrong:



In many Apps that have tables like the lobby, we are allowed to select the desired columns by right-clicking on the column headers. We can also resize and rearrange the columns. Ideally, such level of customization would be possible in the future.

 

[ACR Rep]

The Status is color coded in the first column "Start." You can adjust the colors from "Settings > Tournament Lobby." Default colors are:

Registering
Late Registration
Running
Finished
Announced (can't be customized)

The state appears as text in the Start column too, except for the tournaments that are in states Announced or Registering: the starting date is shown instead.

I am not sure why you'd need a separate column for that info. You need it to sort by State? If you sort by by the first column "Start" in ascending order, the tournaments will pretty much end up arranged by this state: Running, Late Reg, Registering, Announced, Finished. If you are interested in a specific state, it's useful to use the filters, like you mentioned.

By the "Entries" column you mean the old column called "Enrolled," I guess. It's not lost. I think it's called "Players" now.

The "Level" column is the only one truly missing. I like that we can see the remaining players for the Running tournaments in the "Start" column. Similarly, the Late Reg tournaments show the remaining time in Minutes:seconds there, which is rather convenient.



What I find odd and useless is the color coding of the other columns. Currently, the "Buy-In" and the "Players" columns inherit the color of the "Tournament Name" column. I wish they had the same color as the "Start" column instead. This way they'd show the state of the tournament as well. It won't be necessary to saccade between the first and last columns too often. (In the past, the State column was right between them.) Also, we'd avoid the confusion that may arise when the Tournament Name is in Red while the tournament has a Blue state (Running)...

...and vice versa: when the TN is Blue and the state is Red (Late Reg). Looking at the last 2 columns alone you'd get the state wrong:



In many apps that have tables like the lobby, we are allowed to select the desired columns by right-clicking on the column headers. We can also resize and rearrange the columns. Ideally, such level of customization would be possible in the future.

Thanks for the valuable feedback, it was sent to the department in charge

ACR Rep

 

[ACR Rep]

IMPORTANT NOTICE DOWNTIME

We are going to have a downtime for maintenance, tomorrow, Thursday, October 14th, from 5:30am ET to 7:00am ET.
Thank you for your understanding.​

 

[blake2702]

When are you going to be taking cards again to withdraw?

 

[we will rock you]

how cool is acr now with staking rigt on te site now

 

[ACR Rep]

how cool is acr now with staking rigt on te site now

Hi, thanks for the feedback, we are please to implement and improve new features for all our valuable players

Best of luck at the tables!

ACR Rep

 

[MagicDick]

Hello ACR. I have submitted multiple support requests with no acknowledgement they have been submitted. I am not sure if the emails are being blocked by gmail or there is some other issue. I have no cash out options listed when I go to my account to Withdraw and I want to resolve that. Who do I need to connect with to accomplish this and more importantly how?

 

[blake2702]

Hello ACR

I have same problem, cant withdraw, is there something wrong?

Username blakegoose1978

Thanks

 

[ACR Rep]

Hello ACR. I have submitted multiple support requests with no acknowledgement they have been submitted. I am not sure if the emails are being blocked by gmail or there is some other issue. I have no cash out options listed when I go to my account to Withdraw and I want to resolve that. Who do I need to connect with to accomplish this and more importantly how?

Hi, please provide me by private message your screen name and registered email address to further assist you.

ACR Rep

 

[ACR Rep]

Hello ACR

I have same problem, cant withdraw, is there something wrong?

Username blakegoose1978

Thanks

Hi, I've escalated your case to the department in charge and they've confirmed that your account is in good standing and withdrawal options available, if you still experiencing issues, please send us an email with a screen capture of the error shown to support@americascardroom.eu and they will gladly assist you further.

ACR Rep

 

[MagicDick]

Hi, please provide me by private message your screen name and registered email address to further assist you.

ACR Rep

I sent this in PM. Can you give me an update?

 

[ACR Rep]

I sent this in PM. Can you give me an update?

Hi, thanks for reaching us through private message, your issue has been resolved. Best of luck at the tables!

ACR Rep

 

[ACR Rep]

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[Shady Slim]

The Status is color coded in the first column "Start." You can adjust the colors from "Settings > Tournament Lobby." Default colors are:

Registering
Late Registration
Running
Finished
Announced (can't be customized)

The state appears as text in the Start column too, except for the tournaments that are in states Announced or Registering: the starting date is shown instead.

It takes a little getting used to. As far as I can tell, you can no longer sort by status.

This brings us back to another problem I reported about 'filters'. Yes we can use filters to hide 'announced' tournaments, but once we do so, it automatically hides any freebuy/freeroll tournaments regardless of your min/max dollar entries. All $0 tournaments are hidden once the filter is applied.

BTW, once you have entered a tournament, it gets pinned to the top! That is a nice feature!!

 

[Shady Slim]

Table Chat

Just curious about this. If you have a chat box, and you can't actually chat inside it. What is the point of having the chat box?

Also, you have an icon to pop that chat box out on the side. And still, you can't actually chat.

The question now is, will you tease us with the chat ... or just get rid of it?

I am for removing it from our sight.

 

[skaniol]

Yes we can use filters to hide 'announced' tournaments, but once we do so, it automatically hides any freebuy/freeroll tournaments regardless of your min/max dollar entries. All $0 tournaments are hidden once the filter is applied.

Correct. The lowest Buy-In filter setting is "$1." If you want to include tournaments below $1 Buy-In (including the $0 Buy-In tournaments) in the filter, you have to uncheck the box before "Min." Unfortunately, the "Max" setting also starts with "$1." This means that you can't show the tournaments that are up to $0.5 or $0 only, for example. The way to show just $0 tournaments is to highlight only the "freerolls" tab (among ALL, GUARANTEED, SATELLITE, VENOM, FREEROLL, STEPS, PRIVATE). This won't include tournaments that are both FR and PRIVATE (CardsChat FRs are such). If we select PRIVATE too, all kinds of other PRIVATE tournaments will appear (not just $0).

It would be useful to have options for Min/Max below $1 (including $0). This solution won't make it possible to have a Min filter that isn't $0 along with showing Freeroll/Freebuy tournaments, though. If a third checkbox "Freerolls" is added below Min/Max, it could be made to trump the "Min" filter above. Then all $0 tournaments can be shown along with non-free ones starting from a desired minimum Buy-In that is above $0.

Just curious about this. If you have a chat box, and you can't actually chat inside it. What is the point of having the chat box?

The chat is working for me. Are you sure some player isn't All-in while you are sending your message? I notice that sometimes my message isn't sent, and this is often the reason.

 

[ACR Rep]

It takes a little getting used to. As far as I can tell, you can no longer sort by status.

This brings us back to another problem I reported about 'filters'. Yes we can use filters to hide 'announced' tournaments, but once we do so, it automatically hides any freebuy/freeroll tournaments regardless of your min/max dollar entries. All $0 tournaments are hidden once the filter is applied.

BTW, once you have entered a tournament, it gets pinned to the top! That is a nice feature!!

Thanks for the valuable feedback, I've sent it to the team in charge. Remember you can write all the suggestions on our WPN Forum here:

http://ow.ly/AZnh50E5M27

ACR Rep

 

[ACR Rep]

Correct. The lowest Buy-In filter setting is "$1." If you want to include tournaments below $1 Buy-In (including the $0 Buy-In tournaments) in the filter, you have to uncheck the box before "Min." Unfortunately, the "Max" setting also starts with "$1." This means that you can't show the tournaments that are up to $0.5 or $0 only, for example. The way to show just $0 tournaments is to highlight only the "FREEROLLS" tab (among ALL, GUARANTEED, SATELLITE, VENOM, FREEROLL, STEPS, PRIVATE). This won't include tournaments that are both FR and PRIVATE (CardsChat FRs are such). If we select PRIVATE too, all kinds of other PRIVATE tournaments will appear (not just $0).

It would be useful to have options for Min/Max below $1 (including $0). This solution won't make it possible to have a Min filter that isn't $0 along with showing Freeroll/Freebuy tournaments, though. If a third checkbox "Freerolls" is added below Min/Max, it could be made to trump the "Min" filter above. Then all $0 tournaments can be shown along with non-free ones starting from a desired minimum Buy-In that is above $0.



The chat is working for me. Are you sure some player isn't All-in while you are sending your message? I notice that sometimes my message isn't sent, and this is often the reason.

Hi, thanks for sharing your suggestions, we also invite you to add your feedback in our WPN Forum here:

http://ow.ly/AZnh50E5M27

ACR Rep

 

[Shady Slim]

The chat is working for me. Are you sure some player isn't All-in while you are sending your message? I notice that sometimes my message isn't sent, and this is often the reason.

I'm aware of the all-in and chat being closed. I can't chat at all.

 

[Shady Slim]

Thanks for the valuable feedback, I've sent it to the team in charge. Remember you can write all the suggestions on our WPN Forum here:

http://ow.ly/AZnh50E5M27

ACR Rep

Wasn't aware of the forum. By the looks of things, nobody else knows about it either!

 

[johnwat2]

I just got a security bot check on Blackchip? Real? Shut down Blackchip.

 

[ACR Rep]

I'm aware of the all-in and chat being closed. I can't chat at all.

In such case I recommend you to send an email to support@winningpokernetwork.com with a screen capture of the error shown, so they can further investigate and provide you an answer.

ACR Rep

 

[ACR Rep]

XMMA

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[igrok8503]

"We're currently under maintenance. Check back in 30 min".

Hello.
I just registered in the free tournament, I was thrown out and now I can not enter.
The freeroll starts in just 30 minutes.

>>> Sorry. I beg your pardon, I managed to get in.

 

[ACR Rep]

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