ACR Thread

[ACR Rep]

I know that ACR has an option of storing hand and tournaments history - My question is how can it be view? The file is saved as ".ots" file extension.
How can I view it? is there a way to export to Excell?

Hello! Please follow this path Poker Client > Game Info > View Hand History

 

[619Leafs]

I would like to ask when will there be a real ACR/black chip poker App?

I want to play all the poker tournaments on my phone including our cardschat tournament because I don't have access to a desktop or laptop everytime.

Will that ever happen?

 

[ACR Rep]

I would like to ask when will there be a real ACR/black chip poker app?

I want to play all the poker tournaments on my phone including our cardschat tournament because I don't have access to a desktop or laptop everytime.

Will that ever happen?

Hello! It is on our future projects

 

[ACR Rep]

Hiii and happy new year!!! I have to ask,,, cuz I haven't needed to call in a while, but did they take away the phone support? .. because usually when I'm ready to do a little bit coin withdrawal, I would always call phone support... So they could take off the block ,,,I have on my withdrawals,,, just for security purposes. Then I would do my withdrawal, and after It was done,,, they would put the block back on for me. It was so easy to do this on the phone,,, cuz I could get it all done in a few minutes.... can you recommend the fastest way for me to do this now? Thanks very much.....p.s. I have the block on my withdrawals,, cuz I don't play that often,and support recommended that to me 2 years ago ,,,after my account had got hacked and luckily they were able to get my money back..... so this has been a good alternative ,,since they still don't have two factor........ okay thanks again for the info I appreciate it

Hello! The easiest way is through email the address is support@americascardroom.eu

 

[rrickir]

Hello! The easiest way is through email the address is support@americascardroom.eu

Okay yes I knew I could email them...... but it would take a few days or a few steps more doing it this way then on phone. Cuz I'll have to write them first and ask to have my block taken off, and then after they do that I would have to write back to make sure they put the block back on my withdrawals for safety..
Okay thank you though I was just checking. To make sure there was really no phone support anymore. Thank you for your help though

 

[Ice Wolf]

I have a little bit of a different question here, not even sure I am posting this in the right place but here goes. Is the Sports Betting software that you guys use somehow completely disconnected from WPN? I ask for a few reasons, one because they actually have live support and the poker room and website do not and that seems like an odd use of a place to put people for live support when you are called Winning Poker Network. Two it doesn't seem like they know what their own policies are or when policies changed on transferring money back and forth to poker and the sports book. All I can ever get them to say is that they don't deal with the money transfer at all and don't know the answer to my question about changing policies that I would have to ask the poker room. Third they also tell me to go to the poker rooms website click on the menu and go to support and ask the websites live support, lol.

 

[ACR Rep]

I have a little bit of a different question here, not even sure I am posting this in the right place but here goes. Is the Sports Betting software that you guys use somehow completely disconnected from WPN? I ask for a few reasons, one because they actually have live support and the poker room and website do not and that seems like an odd use of a place to put people for live support when you are called Winning Poker Network. Two it doesn't seem like they know what their own policies are or when policies changed on transferring money back and forth to poker and the sports book. All I can ever get them to say is that they don't deal with the money transfer at all and don't know the answer to my question about changing policies that I would have to ask the poker room. Third they also tell me to go to the poker rooms website click on the menu and go to support and ask the websites live support, lol.

Hi and thanks for contacting us about your inquiries, let me respond it:

1. We do have chat support in poker. It is available 24/7 with bots. Agent chat support is available from 2PM EST - 10PM EST.

2. Policies about transferring money back and forth. To be hones I am not sure what you're referring to. You can transfer money back and forth with no issues. In case there's an issue, Usually we on poker side get contacted by Sportsbook agents to make the proper adjustments in the account. (Failed transfers are isolated). But we are all the same WPN company and same support, just different teams that handle issues according to each department.

3. If sportsbook agents are telling you to look for own Poker support, you can do it. We have agents available on chat within the hours mentioned above, or you can go with the bots in off hours, you can also send us an email, that is a 24/7 option available.

Thanks for the comprehension and if you need further assistance, please send us an email to support@winningpokernetwork.com and they'll gladly assist you.

ACR Rep

 

[BOBDODGE]

WARNING ABOUT POKER REFUGEES INC.

DO NOT HIRE THIS COMPANY. THIS POST IS TO SERVE AS A WARNING TO A POTENTIAL CUSTOMERS. DO NOT PAY UP FRONT OR YOU WILL REGRET IT

I PAID 4 FIGURES FOR A SINGLE TASK, TO GET SIGNED UP TO PLAY POKER ONLINE IN COLOMBIA. I SPENT 10 HOURS DEALING WITH THE OWNER, KRISTIN, AND GOT NOWHERE EVERY SITE SHE SENT ME DID NOT ALLOW ONLINE POKER IN COLOMBIA . IT WAS AS IF SHE WAS USING ME AS A TEST CASE TO TRY AND FIGURE OUT ONLINE POKER IN COLOMBIA. WHEN I ASKED FOR A REFUND I WAS DENIED BY KRISTIN BUYER BEWARE. IF ANYONE IS CONSIDERING THIS COMPANY, FEEL FREE TO CONTACT ME DIRECTLY

 

[UnknownJebrone]

DO NOT HIRE THIS COMPANY. THIS POST IS TO SERVE AS A WARNING TO A POTENTIAL CUSTOMERS. DO NOT PAY UP FRONT OR YOU WILL REGRET IT

I PAID 4 FIGURES FOR A SINGLE TASK, TO GET SIGNED UP TO PLAY POKER ONLINE IN COLOMBIA. I SPENT 10 HOURS DEALING WITH THE OWNER, KRISTIN, AND GOT NOWHERE EVERY SITE SHE SENT ME DID NOT ALLOW ONLINE POKER IN COLOMBIA . IT WAS AS IF SHE WAS USING ME AS A TEST CASE TO TRY AND FIGURE OUT ONLINE POKER IN COLOMBIA. WHEN I ASKED FOR A REFUND I WAS DENIED BY KRISTIN BUYER BEWARE. IF ANYONE IS CONSIDERING THIS COMPANY, FEEL FREE TO CONTACT ME DIRECTLY

What company? Why would you pay someone 4 figures to sign you up for online poker?

 

[vittopio]

I have several tournament tickets on my account, but it is inconvenient for me to play them for a number of reasons (inconvenient schedule, playing not by bankroll)! Can they be redeemed for tournament money so I can play my favorite qualifying tournaments? Thank you for your help and understanding!

 

[ACR Rep]

I have several tournament tickets on my account, but it is inconvenient for me to play them for a number of reasons (inconvenient schedule, playing not by bankroll)! Can they be redeemed for tournament money so I can play my favorite qualifying tournaments? Thank you for your help and understanding!

Hi, please send your ticket request directly to the department in charge by email to support@americascardroom.eu and they will gladly assist you.

ACR Rep

 

[I Live Poker]

Number of Bots is too much

You are no longer able to play in this room, there are 6 bots per table, then switching tables has 5 more bots. What is it?
And while you delete 30 Bots accounts, 100 more appear.
I'm making a list, but this is ridiculous, besides the time that playing poker studying among other things demands, I still have to worry about identifying bots and as if that weren't enough I still have to prove it. This is an outrage, ridiculous.

 

[ACR Rep]

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[whiskers77]

I have a question about deposit and withdraw options for German players. Once, longer time ago I deposited with Ecopayz, but I was never able to withdraw money with it. I wonder, are there any alternatives to deposit/withdraw for German players?
Can we from germany still play there at all since the new regulations here in Germany took impact last year?

 

[ACR Rep]

I have a question about deposit and withdraw options for German players. Once, longer time ago I deposited with Ecopayz, but I was never able to withdraw money with it. I wonder, are there any alternatives to deposit/withdraw for German players?
Can we from Germany still play there at all since the new regulations here in Germany took impact last year?

I highly recommend you to send an email directly to the department in charge at support@winningpokernetwork.com with all your concerns, they will access your account and provide you accurate information based on your player profile and location.

ACR Rep

 

[ACR Rep]

OSS CUB3D FEB 7TH- MARCH 14TH

The OSS Cub3d returns from February 7th to March 14th, our longest one ever. This is three consecutive tourney series with $13 Million in guaranteed prize pools, including two $1,000,000 events.

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[jackpot789]

When will the OSS3 schedule be released?

 

[ACR Rep]

When will the OSS3 schedule be released?

Hello! We don't have an ETA yet, but please keep checking our Social Media posts for news on the schedule

 

[Ice Wolf]

Please tell me how any player would play like this without seeing the cards and seriously consider whether your random seed is cracked or there is a super-user.

Please notice that I know how to generate a random number before giving me an explanation like that.


Dealt to me (UTG): AsAh. Raise to 3BB, CO calls 3BB, SB raises to 13BB, UTG calls, CO calls.
Flop: 40BB, 3players
Flop: 6h5sKh. SB bets 40BB, UTG calls, CO folds
Turn: 9d, SB bets 235.9 BB and all-in, UTG calls (I really fold most of the time with an overpair) and SB shows 6d2d
River is a 6c...

I am mature enough to know that AA can be cracked by 62s. It is not believable, though, that anyone would go all-in with 62s without knowing what the river is.

I can provide information about the player. This is ABSOLUTELY cheating.

You obviously haven't been playing online poker very long and this one isn't even that bad. Wait until you have something like pocket Qs on the button and flop something like Q 3 3 and have two people shove all in in front of you both of which have AK. Turn is a 3 river is a 3, and yes this has happened to me twice on post flop all-ins, the other time was with js and both just had aces. I have realized in the past few months though that WPN's RNG is legit, the R just stands for RAKE and not RANDOM.

 

[ACR Rep]

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[m0de01]

hello
i deposit 2 times with btc but to withdrawal btc to bank still difficult.
my question: is it possible to withdraw to neteller/skrill/ecopayz?

in my cashier i only see btc crypto and eco as options

thank you

 

[jadaminato]

Hello! I won a seat on the Venom Fever satellite for $ 90 + 5. I wanted to know if it is possible to unregister to get the money

 

[ACR Rep]

hello
i deposit 2 times with btc but to withdrawal btc to bank still difficult.
my question: is it possible to withdraw to neteller/skrill/ecopayz?

in my cashier i only see btc crypto and eco as options

thank you

Our CS reps will be more than glad to assist you, once they access your account and provide you the options available depending on your location, please reach them directly by email to support@winningpokernetwork.com.

ACR Rep

 

[ACR Rep]

Hello! I won a seat on the Venom Fever satellite for $ 90 + 5. I wanted to know if it is possible to unregister to get the money

Hi, I highly recommend you to send an email directly to the department in charge requesting such change and the reason why you can't participate in the tournament, to support@winningpokernetwork.com and they will gladly provide you an answer in a timely manner.


ACR Rep

 

[Becky Eubanks]

Just a quick question, if I don't have time for playing at ACR right now are my
funds secure? Is there a time period that you have to visit the sight to be considered
active ? I have money there and don't want to lose it, Thanks !!