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TeUnit
Legend
Loyaler
Thanks for forwarding my input, but they don't seem to believe me that when antes are present they should be included in the big blind calculation.
When antes are not included the statistic is misleading at best.
The earth is not flat, poker is not rigged, Epstein did not kill himself, and antes should be included in the big blind calculation.
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ACR Rep
AmericasCardroom Rep
Silver Level
Thank you. We are just re-organizing our internal Support inboxes. We look forward to assist you in a prompt way. Thank you very much for your preference and your patience. :
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ACR Rep
AmericasCardroom Rep
Silver Level
Hi, if you suspect of some form of collusion, please fill the following report https://www.americascardroom.eu/security-form/ for our Game Integrity department to look into it asap. Thank you for taking care of the integrity of our tables! :
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ACR Rep
AmericasCardroom Rep
Silver Level
Hi, please try to get back to the game and look into that game's cashier to see if the money is still there. If so, try the withdrawal option and the money should return to your casino balance. If this troubleshooting does not resolve the issue, please send an email to
support@winningpokernetwork.com with your screen name and all relevant details so that our casino team can look into it.
Just as a final comment, please note that both chat and phone support are not available for the time being; but we welcome you to contact us via email any day at any time. :
Just as a final comment, please note that both chat and phone support are not available for the time being; but we welcome you to contact us via email any day at any time. :
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ACR Rep
AmericasCardroom Rep
Silver Level
Please note that we don't have still a full capacity mobile version of our client.
Our apologies for that.
As soon as we have an option to play all of our games in mobile, we will announce it in all of our social media and forums. Thank you for your patience! :
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ACR Rep
AmericasCardroom Rep
Silver Level
Unfortunately we are not able to provide any advice regarding taxes for any region. We kindly suggest you to look for a professional to handle them properly for you. Thank you for your understanding. :
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winbig
Enthusiast
Silver Level
ACR Rep:
Please note that in tournament play, in viewing stack sizes in the amount of big blinds, if the big blind has less than 1 big blind left (or none - but contributed to the antes, if any), every player will show the multiples of the current big blind that the all-in big blind has contributed. For example, the big blind could be all in for <1 big blind, and the stack sizes would be multiplied by the partial blind that he's in for......so the blind count could show upwards of 500+ big blinds when in fact you only have 10 full blinds or so. You need to understand that big blinds are set, and you're not betting a partial blind during normal play of that particular hand, even tho the big blind is all in.
To sum it up in one sentence, the software is calculating the amount of blinds a person has by the % of the blind that the all-in player has contributed.
An easy workaround for this blind calculation error is to simply change to total amount of chips view until the hand is over.
I'm not sure if this has been reported yet (I'm sure it has), but I think this is something that needs to be addressed.
(Make sense?) lol
Please note that in tournament play, in viewing stack sizes in the amount of big blinds, if the big blind has less than 1 big blind left (or none - but contributed to the antes, if any), every player will show the multiples of the current big blind that the all-in big blind has contributed. For example, the big blind could be all in for <1 big blind, and the stack sizes would be multiplied by the partial blind that he's in for......so the blind count could show upwards of 500+ big blinds when in fact you only have 10 full blinds or so. You need to understand that big blinds are set, and you're not betting a partial blind during normal play of that particular hand, even tho the big blind is all in.
To sum it up in one sentence, the software is calculating the amount of blinds a person has by the % of the blind that the all-in player has contributed.
An easy workaround for this blind calculation error is to simply change to total amount of chips view until the hand is over.
I'm not sure if this has been reported yet (I'm sure it has), but I think this is something that needs to be addressed.
(Make sense?) lol
Last edited:
nghoffman
Rock Star
Bronze Level
Not sure if it's something that I'm doing, but several times (randomly) while I'm playing tournaments, the view changes to # of big blinds by itself when I've already turned the feature off. I have to keep resetting it, and it's quite annoying. Please fix this issue asap. Thank you.
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winbig
Enthusiast
Silver Level
I've found that if you click on the area where the chips/BB's are displayed, it rotates between the two....note: This also happens when you click on that particular area of the display of ANY other player's stack that's at the table...
PuletJelek
Rock Star
Bronze Level
Hy ACR..
My account has been disabled because I use vpn and change the ip to a place that can access ACR software.. I can't access ARC via local ip because the connection is always interupted.. If using VPN isn't allowed, I can't play on ACR anymore..
My account has been disabled because I use vpn and change the ip to a place that can access ACR software.. I can't access ARC via local ip because the connection is always interupted.. If using VPN isn't allowed, I can't play on ACR anymore..
Bambini7777
Legend
Bronze Level
Dear ACR, I have another question for you, why I can’t write in the chat where I suspect a player of dishonest game, I think that this is playing a bot, I have 8 tables open, of which I can write in six and in two where I suspect that this bot can’t, it’s strange! I used to think it was a bug, but now I don’t think so! I have more and more doubts about the honesty of this room
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winbig
Enthusiast
Silver Level
This is a known bug that I've seen, simply close the table and re-open it, and chat works fine again. Sometimes disabling the chat then reenabling it works too. They need to fix it, this has been going on for many upidates now....sucks if you're in a cash game, but the closing/reopening of the table works fine in tournaments.
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winbig
Enthusiast
Silver Level
ACR Rep: Please let the software team know that your client doesn't follow standard tournament rules:
1. When arriving at a new table, the new player cannot start on the button. The button is moving to the new player instead of staying where it should with the current player. The player to the left of the new player will have the small blind, as normal.
2. When a player raises all in for less than 50% of the current blind (or amount of a previous raise), there CANNOT be a raise behind them. This is a major flaw, and can affect gameplay considerably.
1. When arriving at a new table, the new player cannot start on the button. The button is moving to the new player instead of staying where it should with the current player. The player to the left of the new player will have the small blind, as normal.
2. When a player raises all in for less than 50% of the current blind (or amount of a previous raise), there CANNOT be a raise behind them. This is a major flaw, and can affect gameplay considerably.
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winbig
Enthusiast
Silver Level
Check the progress via https://www.blockchain.com/explorer and see how many confirmations it has....if there are enough, then there's a problem on ACR's end...
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winbig
Enthusiast
Silver Level
good luck....you might have better luck contacting the rep on here or via twitter....could take days for them to answer your email
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flossy007700
Rising Star
Bronze Level
ENTIRE BALANCE DISSAPEARED from ARC TODAY INFRONT OF MY EYES
ENTIRE BALANCE DISSAPEARED from ARC TODAY INFRONT OF MY EYES
I want to first say I love ACR, I deposit twice a week sometimes a lot more often and play EVERYDAY. I have never had an issue until now, to say 24/7 support I guess should be removed from the site. It’s been over 10 hours and not even an automated response, disappointed to say the least. Here is the major problem that happened. I Deposited $60 USD in Bitcoin, the balance was in my account after transaction was confirmed on Blockchain. I saw the balance in my ACR under "My account" tab. I opened the casino game touchdown frenzy and deposited the entire balance, when the small "deposit/withdraw" window disappeared my balance on the game was zero. I closed the tab and went back to the ARC app my balance was now zero. My whole deposit disappeared to ZERO WHERE IS IT! No way to the 24/7 contact customer service to tell them about the issue. I’m sure they will resolve but WTF!
ENTIRE BALANCE DISSAPEARED from ARC TODAY INFRONT OF MY EYES
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ACR Rep
AmericasCardroom Rep
Silver Level
Thanks for reaching us, please restart the App, go to the same game and open it, click on deposit and there you will see a withdrawal option where you can see your balance there, now if this doesn't work, please be so kind and contact directly our CS reps with your inquiry by email to support@winningpokernetwork.com and they will gladly assist you.
ACR Rep
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ACR Rep
AmericasCardroom Rep
Silver Level
Hi, please be so kind and contact directly our CS reps with your inquiry by email to support@winningpokernetwork.com and they will gladly assist you with your pending deposit.
ACR Rep
A
ACR Rep
AmericasCardroom Rep
Silver Level
Thanks so much for the feedback provided, it has been send to the department in charge.
Have a good one!
ACR Rep
A
ACR Rep
AmericasCardroom Rep
Silver Level
Hi, please be so kind and contact directly our CS reps with your case by email to support@winningpokernetwork.com and they will gladly assist you, make sure to explani alll the situation and add your screen name and location.
ACR Rep,
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