ACR Thread

[ACR Rep]

Does anyone know if they'll go back to having live chat support ? It was a lot better that way

There is no ETA at the moment, I apologize for the inconveniences.

 

[ACR Rep]

Not sure if this is right place or if it needs moved but here is my question.

I had to get a new hard drive and had to do a fresh install of ACR if i click on casino it now opens in internet explorer instead of firefox or google chrome. It says adobe has blocked content when i try to bring a game up in casino and it only gives the options to allow it once which takes game back away and brings back casino lobby, rinse and repeat.
Anyway my question How do i change which browser it opens in. I dont want it opening in Internet explorer.
Thank you for any help anyone can give

This could be useful:

https://www.howtogeek.com/441106/how-to-make-chrome-your-default-browser/

 

[lilpotato]

Not sure if this is right place or if it needs moved but here is my question.

I had to get a new hard drive and had to do a fresh install of ACR if i click on casino it now opens in internet explorer instead of firefox or google chrome. It says adobe has blocked content when i try to bring a game up in casino and it only gives the options to allow it once which takes game back away and brings back casino lobby, rinse and repeat.
Anyway my question How do i change which browser it opens in. I dont want it opening in Internet explorer.
Thank you for any help anyone can give

This could be useful:

https://www.howtogeek.com/441106/how-to-make-chrome-your-default-browser/

The answer is it opens in whatever is the Windows default browser, so whatever browser you set to be the Windows default. Just follow the directions in the link ACR Rep gave you but you can set it to any browser you have installed on your computer when you get to the last step. If one does not work correctly just set it to another.

 

[vittopio]

Somebody informed why canceled Jackpot Freeroll?

 

[Sdub2020]

Can I play on my phone yet?

 

[ACR Rep]

Somebody informed why canceled Jackpot Freeroll?

Hi and thanks for reaching us with your concerns, those tournaments normally get canceled due to lack of players, if there not enough players to start, normally get canceled automatically. Thanks for your understanding and your patience.

ACR Rep,

 

[ACR Rep]

Can I play on my phone yet?

Hi, yes you can play on our web mobile version of the App, but right now we only offer jackpot poker and Blitz, our developers still working on a full mobile app for ACR.

Thanks for your preference with us!

ACR Rep,

 

[Jdjakubisin]

HELLLLOOOOOO A C R!!!!

I just want to say that I discovered the $8K GTD daily special today and I think it is almost greater than the freebuy series. I'm in the middle of my first try and a deep run and I think that it is fantastic! $2.20 BUYS YOU IN TO A DEEP STACK TOURNEY THAT KEEPS ENTRIES GOING FOR 30 LEVELS, CREATING A GENUINE $8k+ PRIZE POOL!!! AMAZING!!! PLEASE DON'T STOP!

It takes a long time, but is great for dedicated poker players.

GOD BLESS AMERICA'S CARDROOM!

TY BUDDY

 

[ACR Rep]

I just want to say that I discovered the $8K GTD daily special today and I think it is almost greater than the freebuy series. I'm in the middle of my first try and a deep run and I think that it is fantastic! $2.20 BUYS YOU IN TO A DEEP STACK TOURNEY THAT KEEPS ENTRIES GOING FOR 30 LEVELS, CREATING A GENUINE $8k+ PRIZE POOL!!! AMAZING!!! PLEASE DON'T STOP!

It takes a long time, but is great for dedicated poker players.

GOD BLESS AMERICA'S CARDROOM!

TY BUDDY

Thanks for your kind words!

I'll make sure that our tournaments department received this valuable feedback!

Thanks for choosing us and wish you the best of luck at the tables!

ACR Rep

 

[gupiel0k69]

Hi ACR

I have a problem with my loyalty points, i played a few tournaments today and my CP counter is exactly the same. Is it possible that there is some kind of a delay in awarding the loyalty points?

 

[TRocker69]

bs

I have noticed that too. Especially annoying when you are way ahead in the hand then the river card comes and you lose, the window closes and you want to go back and look at what happened and analyze WTF went down. Did they have the right pot odds? What were the odds of them making the hand that beat you? It's like , poof. you lost and you are not sure why...lol

These sites are designed to make money not for you to.

 

[nghoffman]

I would like to be able to set the amounts of what I can bet/raise pre-/post-flop. Also, I spent an entire day playing cash games and seemed to earn points while I did it, but I don't seem to have gained any points yet. Can you please send me a link to your website where I can find out exactly how you calculate points?

 

[Teddy3027]

What is going on? A lot of the tourneys I enter are being canceled before they even start? Are there going to be any special tourneys coming up? Thanks Teddy:elefant:

 

[tomk7788]

I just want to say that I discovered the $8K GTD daily special today and I think it is almost greater than the freebuy series. I'm in the middle of my first try and a deep run and I think that it is fantastic! $2.20 BUYS YOU IN TO A DEEP STACK TOURNEY THAT KEEPS ENTRIES GOING FOR 30 LEVELS, CREATING A GENUINE $8k+ PRIZE POOL!!! AMAZING!!! PLEASE DON'T STOP!

It takes a long time, but is great for dedicated poker players.

GOD BLESS AMERICA'S CARDROO

TY BUDDY

How long does it take, 10-15 hours?

 

[ACR Rep]

Hi ACR

I have a problem with my loyalty points, i played a few tournaments today and my CP counter is exactly the same. Is it possible that there is some kind of a delay in awarding the loyalty points?

Hi and thanks so much for reaching us with your concerns, at this moment we're working on improving our loyalty rewards. Our developers are working hard in having our rewards program working in optimal conditions.

In the meantime, all points will be updated every Friday throughout the day, until the Rewards Program update is ready to be deployed.

Thank you for your patience and understanding.

ACR Rep

 

[ACR Rep]

I would like to be able to set the amounts of what I can bet/raise pre-/post-flop. Also, I spent an entire day playing cash games and seemed to earn points while I did it, but I don't seem to have gained any points yet. Can you please send me a link to your website where I can find out exactly how you calculate points?

Hi and thanks for reaching us with your concerns, this is a known issue that will be fix, our techs are working on that issue you have reported and a solution will be implemented on this coming Wednesday April 1st, check more details about upcoming improvements in our ACR Forum here:

http://www.americascardroom.org/viewtopic.php?f=3&t=24

Thanks for choosing us!

ACR Rep,

 

[ACR Rep]

How long does it take, 10-15 hours?

Hi, those tournaments last around 12 hours, hope this can be useful.

Thanks for reaching us.

ACR Rep.

 

[ACR Rep]

I would like to be able to set the amounts of what I can bet/raise pre-/post-flop. Also, I spent an entire day playing cash games and seemed to earn points while I did it, but I don't seem to have gained any points yet. Can you please send me a link to your website where I can find out exactly how you calculate points?

Thanks for reaching us, regarding your concerns:

1. I would like to be able to set the amounts of what I can bet/raise pre-/post-flop, this is a feedback that will be send to our developers,.

2.About point inquiries, you can check all relevant information about points calculation here:

https://www.americascardroom.eu/online-poker-promotions/poker-elite-benefits/earnings/

Also, please note that at this moment we're working on improving our loyalty rewards. Our developers are working hard in having our rewards program working in optimal conditions.

In the meantime, all points will be updated every Friday throughout the day, until the Rewards Program update is ready to be deployed.

Thank you for your patience and understanding.

ACR Rep,

 

[LedZeffelin]

Standards at ACR

You know one of your players calls himself Jewkike33, right? That coolio with you all?

What’s your policy on hate speech?

 

[tomk7788]

Is there anyway to increase the font size of the bet amounts? Even with 20/20 vision and they are difficult to read.

 

[jadaminato]

Hello! I saw the venom is back. Are you going to do freerolls for step one like before?

 

[frankm]

I have been waiting since Saturday for a bitcoin withdrawal and as of today it is still showing as pending. I have used bitcoin with other gaming sites before and the process has been at most 48 hrs with in most cases same day. What is going on here? Thanks

 

[gupiel0k69]

Hi ACR

Is your support even alive? I've had a problem with transaction into sports, the result was 1$ of my account just disappearing. I've sent like 2 e-mails and for 2 days no response. I know it's Corona-time etc but c'mon, because of that 1 dollar i may never again use your Sportsbookie.

 

[ACR Rep]

You know one of your players calls himself Jewkike33, right? That coolio with you all?

What’s your policy on hate speech?

We do not tolerate bad behavior on our tables, please send an email to security@americascardroom.eu with full details so our team in charge can take the right actions on this.

 

[ACR Rep]

Is there anyway to increase the font size of the bet amounts? Even with 20/20 vision and they are difficult to read.

Not at this moment but, I´ve sent your feedback to our development team so they can have this into consideration.