ACR Thread

[ACR Rep]

Is ACR down now? Getting the spinning wheel when I try to log in.

We're currently experiencing technical issues. All tournaments have been paused and techs are working on it. Thanks for your patience.

 

[ACR Rep]

When do you think all these technical errors stop, all day was crashing and cancelling tournaments. It's a very nice site to play but is disconcerting enter a tournament and after a while it stops and cancelled. Please fix it

Well the Freebuy Super Series #1 died. Technical problems again

Currently, our techs are working on the issues that are affecting the client. All affected tourneys have been canceled and refunds will be processed in a timely manner. Apologies for the issues.

 

[ACR Rep]

For cash games and tournaments, knockout hands are still not included in hand histories as of today. In cash it is when the players balance goes to zero. these are typically the most important hands for tourneys and cash so not including them is a problem.

Thank you for reaching us out, I've sent your info to the department in charge so they can take a look into this. I appreciate your time and feedback.

 

[akadano29]

What is going on with ACR

Currently, our techs are working on the issues that are affecting the client. All affected tourneys have been canceled and refunds will be processed in a timely manner. Apologies for the issues.

My question to you is simple. What is going on with all the crashes? If you spend time in a tournament and it crashes all your firm says is sorry and refunds the entry. So much time wasted. It so annoying

 

[tomk7788]

Currently, our techs are working on the issues that are affecting the client. All affected tourneys have been canceled and refunds will be processed in a timely manner. Apologies for the issues.

Thanks

 

[ACR Rep]

I was still paid less than I should have been.

:top:

Now that I know that I'll try harder to not let you see them. ♥



From todays CC game....My knockout hand, it looks like the issue is fixed.

See above reply please. :top:

Could you also please enquire about getting the observer chat back, as soon as you are KO'd that's it no chat, and also being unable to chat at other tables during the CC games is a piss off, no chat = not being able to socialise with other CC members during our forum games.

Part of the attraction to forum games for me is the social aspect, I've been here at CC for 12 years and chatting at the tables for many of us longer term members means something, we have always done it, the games seem like we are in a sterile environment now, only able to communicate with the 8 other isolated players, and that is only if all seats are full.



Game was normal for me, sometime due to the logged out due to inactivity feature, it will sometimes still show you as logged in, log out and log in again, I missed the first hour of yesterdays CC game due to being logged out just before game started, I didn't notice as I was doing well in the CC Itops game, then I finally noticed about 50 mins into the game, probably something we will all have to get used to.

:top:

Your feedback has been sent to the department in charge, highly appreciate your comments and suggestions for improvement

 

[oneybiggs]

Did You Know?

Hey all,in case you missed it the current freebuys series at my favourite site ACR is giving the option of up to two free re-entries for watching a very short video.."GET IN THERE" i reckon...top shot ACR!

 

[Miyako]

insane

The tourneys are frozen again and again and again. And the ACR mades changes to their desktop icon or some others not important things instead of fixing their biggest problem...

This is the most common view if you play on ACR these days:


https://prnt.sc/pkbkio

 

[MattRyder]

The tourneys are frozen again and again and again. And the ACR mades changes to their desktop icon or some others not important things instead of fixing their biggest problem...

This is the most common view if you play on ACR these days:


https://prnt.sc/pkbkio

Well aren't you the pessimistic one ...

... and I was just thinking how much I liked the new icon:

Hey all,in case you missed it the current freebuys series at my favourite site ACR is giving the option of up to two free re-entries for watching a very short video.."GET IN THERE" i reckon...top shot ACR!

I tried it and I luv it! Great idea.

 

[oneybiggs]

Yeah im having huge problems trying to reg for CardsChat freeroll,connection is fine this end...idk.Heres hoping.Probably getting sabotaged from another site...how knows lol.

 

[James_Harrison]

Currently, our techs are working on the issues that are affecting the client. All affected tourneys have been canceled and refunds will be processed in a timely manner. Apologies for the issues..

Hello thanks for the reply. Are the tournaments still paused ? i see like 5000 registered to one in the Freebuy series but i cant get in is why i ask

Also, i doubt you will compensate anyone as these are freerolls and you cant compensate for that. But these freerolls were to compensate for some other matter in the first place.

 

[TheDude6622]

Can't even sign in. Huge fail for ACR. I got into the BOL freeroll though thank goodness!

 

[Zorba]

For cash games and tournaments, knockout hands are still not included in hand histories as of today. In cash it is when the players balance goes to zero. these are typically the most important hands for tourneys and cash so not including them is a problem.

I suppose I doctored the screenshots of my Tournament KO hand, or somehow you didn't see them.
It may be a CC freeroll, but with my lack of poker knowledge, I'm not sure if a freeroll is considered a tournament by some experts.

I may be OK at doing screenshots of CC games, but my skills, manipulating screenshots like the one I showed you is like my poker ability, extremely limited. :dontknow:

On a bright note it is good to see you have slowed down your harassment of the ACR rep. :top:


:lollypop:

 

[Katyushka4]

http://joxi.ru/bmoW85MF3QzXLm

 

[MattRyder]

Hello thanks for the reply. Are the tournaments still paused ? i see like 5000 registered to one in the Freebuy series but i cant get in is why i ask

Also, i doubt you will compensate anyone as these are freerolls and you cant compensate for that. But these freerolls were to compensate for some other matter in the first place.

I'll let you know how this one turns out. The last one was cancelled after we were ITM and the payout (for me anyway) was likely better than I would have gotten had I continued playing.

http://joxi.ru/bmoW85MF3QzXLm

That's not nice.

 

[BUSB0Y]

Hi everyone, just wanted to say that I too share your frustrations, but I am betting on ACR as I play about ~270hrs per month on this site (streamed on Twitch too). I think ACR has the best mindset when it comes to creating a good balanced economy: they allow the HUD's but make a strong effort to fight the bots-- they also offer very generous freerolls and rakeback/loyalty program. Also they are constantly trying to improve so I think we should be patient and give them a chance to work through the kinks. Yea it sucks but at the same time they are growing fast so let's give them a chance to catch up with their growth.

 

[FIERROS]

Can't sign in today for Cardschat freerolls. ​

 

[swoopdonk]

ACR just gets worse when you think they have gotten better.

 

[okeedokalee]

depressing

 

[Katyushka4]

http://joxi.ru/bmoW85MF3QzXLm

So, I got money. I had 60 cents before the game. The tournament disappeared after unfreeze of ACR room. Profit $ 17.49

 

[mrrigel]

Hi everyone, just wanted to say that I too share your frustrations, but I am betting on ACR as I play about ~270hrs per month on this site (streamed on Twitch too). I think ACR has the best mindset when it comes to creating a good balanced economy: they allow the HUD's but make a strong effort to fight the bots-- they also offer very generous freerolls and rakeback/loyalty program. Also they are constantly trying to improve so I think we should be patient and give them a chance to work through the kinks. Yea it sucks but at the same time they are growing fast so let's give them a chance to catch up with their growth.

ACR is the closest thing I have had since black friday, i agree 100%

 

[TPC]

ACR!!! What is the deal today!!! I'm home sick, the wife had to work late and I was looking forward to grinding 5nl all day today! I even registered for one of the new freebuy tournaments. The tournament got canceled, and the site has frozen at least four times today!!! What is going on? Very frustrating!

 

[63burner]

ACR down lately

Last few days I'd connect to ACR, it's say "logged off due to inactivity" Hearing a lot of "ACR is down, am I the only one?" Hopefully this is short-term.

 

[YKCaiTLH1314]

To ACR Rep:

Confident level of your clients are dropping fast and might be at the very bottom if you don't start employing real IT personnel to fix your system.
Worst still, you gave us the Freebuy series and it's like 2 out of 3 had hicups in the middle of play.
You are like telling us:" Hey guys, come in and have free buffet for everyone."
And when everybody was seated......The food truck never arrive.

Tell your kids you will bring home candy after work but you don't deliver.
Tell that again the third time and see if your kids will trust you anymore.

 

[XYZ2123]

Last few days I'd connect to ACR, it's say "logged off due to inactivity" Hearing a lot of "ACR is down, am I the only one?" Hopefully this is short-term.

Exactly this. Right now it tells me I'm logged out due to inactivity, but somehow I'm still able to chat at my frozen table. Hahaha.

edit: the last post on twitter is from 9h ago (the last time it went down). Its been 20min since my table froze, and not a word from ACR.