ACR Thread

[ACR Rep]

Hi, ACR Rep! Anyone may not like the changes in design, anyone may like...
Personally me is like! This is only my opinion. Anyway, me became to play more pleasant
and interesting! Thanks!

OMG IM LOVING THE BOUNCING CHIPS AT ITM.....too cool!

Thanks to you both for the positive feedback!!!:top:

It is very much appreciated. Keep enjoying lots at our tables!

 

[ACR Rep]

is there any update regarding knockout hands? knockout hands are where you or an opponent are eliminated from a tourney.

As of today, these hands are still not available in the hand histories on ACR and have not been available for 4+ months and close to 5 months now.

Hi,
I have sent your update concern to the team in charge.
As soon as we get an update from them, we will make a post in our Social Media Channels. Stay tuned!
Thank you for your understanding.

 

[ACR Rep]

hi hi

am going to be on a trip for school so like to have ACR on my laptop as well...
- i download to my laptop and log in
- message comes, new device, need to verify it me, email will come
- i wait, email comes & i click on the verify link
- message pops up, link has EXPIRED.. what?
- i try again same deal... click immediate & says expired?
- i contact support, they say talk security
- security says i need click immediate cause the link expires in 15 minutes
- i try 2 times more, and time it, the email comes in exactly 15 minutes... laughs "catch 22" impossible to verify, it expired when it arrives!
- i explain this to security
- they say no, it cause i have a poor email server... what! i use a commercial account on my cable provider (services all western canada w/ fibre optics)

shakes head
an example of some unaccountable bureaucrat making a verify thing, without any regard common sense or for their customers... then an attitude of FU when it demonstrated it bogus thing

rather than they say yikes, let us look into it... looks like our software maybe defective sending out emails (seems it waits 15 minutes to send) .. i showed security the date time stamps!
but no
typical ACR ... attitude is FU...
funny that a place infested with cheating bots, puts idiotic systems in place which screw around legitimate customers

no big deal... happy use PokerStars & 888 on my laptop
however important to know the underlying attitude of ACR towards its customers
sad

I have sent you a Private Message for further assistance.

Do apologize for whole situation.

 

[MemphisGrind]

Sorry if this has already been addressed. However, it has really been bugging me. Ever since the update the statistics such as your current place, number of players left in the tournament, players left until ITM and all the other items in the statistics screen, are behind. This problem didn’t happen until recently, and it makes it difficult to accurately judge bubble situations when playing multiple tables

 

[Gil3ra911]

Hi ACR, I Have been experiencing the same issues as other player's last week with being disconnected and unable to reconnect during tournaments, a lot of the times when entering a hand. Has this been rectified or the cause of the issue known yet?

 

[ACR Rep]

Hi ACR, I Have been experiencing the same issues as other player's last week with being disconnected and unable to reconnect during tournaments, a lot of the times when entering a hand. Has this been rectified or the cause of the issue known yet?

Hi, last week we did experienced some technical issues on tournaments freeze and cancelled, we refunded buy-ins of all affected players, now if you or they didn´t receive a refund and qualify for that, please be so kind and contact our CS reps with your screen name, tournament ID number or name, hand ID number and all relevant information the CS reps may need to further assist you and your friends will need to contact them too, with the same information requested.

 

[All Rise]

Ok, so this is not the first time this has happend. I was just in chat support with ACR,and the Tech person while i was still asking for help....just closed chat. I asked why do they schedule tournys if they know they are going to shut the site down in the middle. I was just 30 from a ticket in a step one(sitting in 29th), spent 90 minutes to get there,and site goes down and nothing. He did not like my question,and just booted me from chat. Is this the way things are always done? I also told this person I had another question. I would like to know what happend to the 1 New Depositor Freeroll Ticket I had before the site crashed the other day? And why did I only get one ticket, when i see more freerolls...and I deposited 8 days ago?

 

[dbchristy]

Any update on when you will refund back rake? Yea Its cool u finally fixed it. Love the new animations, but after 50 emails, and blowing up twitter..u guys need to pay me and my friends back rake. And yea I know ..its under investigation. Sigh

 

[shane4050]

yupp cant see myself playing here anymore... such a shame because it was pretty soft between the bots etc..

 

[ACR Rep]

Any update on when you will refund back rake? Yea Its cool u finally fixed it. Love the new animations, but after 50 emails, and blowing up twitter..u guys need to pay me and my friends back rake. And yea I know ..its under investigation. Sigh

We are glad to hear you like the new ACR improvements, related to the Rakeback inquiries, please be so kind and contact our CS reps either by phone at 1-877-314-4195, live chat or email to support@americascardroom.eu and they will gladly review your case and assist you further. Make sure to provide them your screen name so they can further review your account and give you a breakdown of your progress related to the loyalty program. For security reasons we have no access to your personal data and account information or activity, appreciate your comprehension.

 

[dbchristy]

We are glad to hear you like the new ACR improvements, related to the Rakeback inquiries, please be so kind and contact our CS reps either by phone at 1-877-314-4195, live chat or email to support@americascardroom.eu and they will gladly review your case and assist you further. Make sure to provide them your screen name so they can further review your account and give you a breakdown of your progress related to the loyalty program. For security reasons we have no access to your personal data and account information or activity, appreciate your comprehension.

Yea, I got an email, saying for ME to name the games I feel im owed. What a joke. I didnt get rakeback for 2 months. KEEP IT

 

[ACR Rep]

Ok, so this is not the first time this has happend. I was just in chat support with ACR,and the Tech person while i was still asking for help....just closed chat. I asked why do they schedule tournys if they know they are going to shut the site down in the middle. I was just 30 from a ticket in a step one(sitting in 29th), spent 90 minutes to get there,and site goes down and nothing. He did not like my question,and just booted me from chat. Is this the way things are always done? I also told this person I had another question. I would like to know what happend to the 1 New Depositor Freeroll Ticket I had before the site crashed the other day? And why did I only get one ticket, when i see more freerolls...and I deposited 8 days ago?

We are sorry to hear such a bad experience with a CS rep, we will send this feedback to the supervisor in charge if you could send us your screen name and the date/time name of the rep that handled your contact, we will also escalate your Depositor Freeroll Ticket inquiries to the appropriate department to follow up your case, waiting to help you further.

 

[ACR Rep]

Yea, I got an email, saying for ME to name the games I feel im owed. What a joke. I didnt get rakeback for 2 months. KEEP IT

May I have your screen name to follow up your case alongside with the CS supervisor in charge to further assist you.

 

[ACR Rep]

Hi Joey,

I am sorry to read about your recent experiences.

If you would be so kind as to send me via Private Message your screen or user names for your two accounts in ACR and in BCP, also the newsletter with the previously mentioned promotion. In this way I can start an investigation with ouf Customer Service Supervisors Team.

Thank you for your cooperation, time, patience and understanding.

Looking forward to read from you soon.

Hi Joey, thanks for your reply, please take a screen capture of that newsletter with the previously mentioned promotion so we can properly escalate your case and attach it to your response, or either send it over by email to support@americascardroom.eu and let us know, so we can follow up alongside with our CS supervisor in charge. I tried to send you this information by private message because you have blocked the option to receive private messages in your cardschat profile.

 

[All Rise]

We are sorry to hear such a bad experience with a CS rep, we will send this feedback to the supervisor in charge if you could send us your screen name and the date/time name of the rep that handled your contact, we will also escalate your Depositor Freeroll Ticket inquiries to the appropriate department to follow up your case, waiting to help you further.

SN is All Rise......Very hard to get a name when convo lasts a few seconds,and does not stay up even when they close out on you. I think we should be able to keep records(copy and paste/email of convo sent to us) something. The convo was about 1015 am eastern time,my name is Michael...SN...All Rise.....Email...allrise73@yahoo.com....Im sure you guys can find the convo.

 

[ACR Rep]

SN is All Rise......Very hard to get a name when convo lasts a few seconds,and does not stay up even when they close out on you. I think we should be able to keep records(copy and paste/email of convo sent to us) something. The convo was about 1015 am eastern time,my name is Michael...SN...All Rise.....Email...allrise73@yahoo.com....Im sure you guys can find the convo.

Thank you for reaching us out, I've sent your info to the department in charge so they can take a look into this.

 

[theANMATOR]

ACR Rep. Just wanted to say thanks for being available to help out. Often a person in your position only receives complaints and problems.

Just wanted to say thanks - and for what its worth ACR seems to be improving little by little every da . Love the ITM animations.
And although Ive complained in the past about terrible suckouts defying the probabilities, ACR continues to be one of my top sites to play at. First client I open every time I sit down to play.
Although it has been said before that I might be slightly masochistic!!

 

[mk0523]

Anyone else having issues right now accessing the site? I'm logged in right now but not able to play any games.

 

[skaterick]

another update ,

another crash . what else is new ?

 

[Zorba]

:dancing2:


The new software is paying out at each earning level. There used to be an ATM that let you cashout your winnings mid game at the current level. Maybe something is set so it does that for you now automatically during a freeroll MTT?

I was still paid less than I should have been.

:top:

OMG IM LOVING THE BOUNCING CHIPS AT ITM.....too cool!

Now that I know that I'll try harder to not let you see them. ♥

is there any update regarding knockout hands? knockout hands are where you or an opponent are eliminated from a tourney.

As of today, these hands are still not available in the hand histories on ACR and have not been available for 4+ months and close to 5 months now.

From todays CC game....My knockout hand, it looks like the issue is fixed.

Hi, I have sent your update concern to the team in charge.
As soon as we get an update from them, we will make a post in our Social Media Channels. Stay tuned!
Thank you for your understanding.

See above reply please. :top:

Could you also please enquire about getting the observer chat back, as soon as you are KO'd that's it no chat, and also being unable to chat at other tables during the CC games is a piss off, no chat = not being able to socialise with other CC members during our forum games.

Part of the attraction to forum games for me is the social aspect, I've been here at CC for 12 years and chatting at the tables for many of us longer term members means something, we have always done it, the games seem like we are in a sterile environment now, only able to communicate with the 8 other isolated players, and that is only if all seats are full.

Anyone else having issues right now accessing the site? I'm logged in right now but not able to play any games.

Game was normal for me, sometime due to the logged out due to inactivity feature, it will sometimes still show you as logged in, log out and log in again, I missed the first hour of yesterdays CC game due to being logged out just before game started, I didn't notice as I was doing well in the CC Itops game, then I finally noticed about 50 mins into the game, probably something we will all have to get used to.

:top:

 

[awesome]

From todays CC game....My knockout hand, it looks like the issue is fixed.

See above reply please. :top:




:top:

sample of 1. spoken like a true poker expert. it has not been fixed as of today in real money games, even with the software update.

 

[Zorba]

sample of 1. spoken like a true poker expert. it has not been fixed as of today in real money games, even with the software update.

OK, you want to go down the smartsrse route, so can I, I was just trying to inform you from the little info you provided.

is there any update regarding knockout hands? knockout hands are where you or an opponent are eliminated from a tourney.

As of today, these hands are still not available in the hand histories on ACR and have not been available for 4+ months and close to 5 months now.

Where in your most recent WHINGE did you specify cash games smartarse.

Mahalo. :thefinger:

 

[rayrc]

When do you think all these technical errors stop, all day was crashing and cancelling tournaments. It's a very nice site to play but is disconcerting enter a tournament and after a while it stops and cancelled. Please fix it

Well the Freebuy Super Series #1 died. Technical problems again

 

[awesome]

OK, you want to go down the smartsrse route, so can I, I was just trying to inform you from the little info you provided.





Where in your most recent WHINGE did you specify cash games smartarse.

Mahalo. :thefinger:

For cash games and tournaments, knockout hands are still not included in hand histories as of today. In cash it is when the players balance goes to zero. these are typically the most important hands for tourneys and cash so not including them is a problem.

 

[tomk7788]

Is ACR down now? Getting the spinning wheel when I try to log in.