ACR Thread

[ACR Rep]

Think fast! Blitz Poker is now up and running in the ACR software.

Thanks for your patience.

And welcome back.

 

[tomk7788]

Is the tournament rakeback down?

 

[TRocker69]

Constant bad card runs,bad beats,colluders,bots,cheaters,house players im trying to see a good thing about these sites but its tough. All that's ok is the brainwashing of the freerolls. Not to mention how almost everyone hitting their draws its stupid.

 

[agrivion]

I’m just wanting the ability to do the daily $100 freerolls. I’m too broke to not take advantage

 

[Kingedward10]

Hi Everyone!

This thread is for answering any of your questions or concerns, so feel free to ask and I will be more than glad to assist you.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make sure your experience at America's Cardroom is a good one.

You can inquire about topics like:

• Customer Support
• Withdrawals
• Deposits
• Tournaments
• General inquires

We look forward to hearing from you!

The ACR Staff

Can I get tonight's 200 freeroll password at betonline at 8 pm

 

[swoopdonk]

Just wanted to thank ACR for bringing back the $10 donkathon freerolls. I love these things for when I'm eating, watching tv, or surfin the web.

 

[TRocker69]

I have a question for the ACR rep. WHY THE F**K do you allow all these crooked players on here? They are on every table.Im sure you wont answer this because you people are the crooked players.

 

[skaterick]

notes function on ACR

I cant figure out when , or why the note taking function sometimes works but usually doesn't . I normally take them constantly , but its so frustrating because they so seldom stick . Even in the same MTT they disappear when you run into the same player later . Any idea when the notes software will start functioning properly on WPN ?

 

[ACR Rep]

Is the tournament rakeback down?

All Rakeback is getting tracked and posted properly. Ie you feel you are missing something Americas Cardroom Support Staff will gladly help you. Click on the “Support” tab at the top of our website to access our live chat feature or email support@americascardroom.eu for 24/7 help.

 

[skaterick]

notes comment #2

it was really annoying when the site updated its software and I lost 5 years worth of notes+ color codes .there are also so many other glitches now that it would be hard to list them ! the new notes software is unpredictable , and it's barely worth the time . I would say less than 1 or 5 notes I take on opponents actually 'stick' till the next session . I gave up all real money MTT, sng + cash ring games due to this issue . I just play freerolls now , and I an ready to quit WPN entirely. Its a shame , since US players have so few other options .

 

[ACR Rep]

Can I get tonight's 200 freeroll password at betonline at 8 pm

Thanks a lot for your query, you should find the password in here >>> https://www.cardschat.com/forum/car...ord-thread-bronze-level-freerolls-all-401613/

 

[flattershay]

Hello, ACR Rep. Recently, I can't login to the client. Same thing shows up on my screen over and over again even if I click "Yes".
First this(pic1)
Loading screen(pic2)
and connection error(pic3) even though my internet is working just fine.
Any ways to fix it?

 

[tomk7788]

All Rakeback is getting tracked and posted properly. Ie you feel you are missing something Americas Cardroom Support Staff will gladly help you. Click on the “Support” tab at the top of our website to access our live chat feature or email support@americascardroom.eu for 24/7 help.

Thank you, I called support and hung up 20 minutes after support put me on hold to check.

 

[snitcheroo]

A couple things that I think need serious attention:

• Being sat at a mtt or stt table a few hands late (happened to myself and others a few times)
• You are able to talk when a player is all-in

Also if you have any info on if/when this rumored software update will happen, that would be awesome.

I would also like to be able have observer chat actually work. Sometimes I am on the rail cheering on a friend but can't let them know.

 

[snitcheroo]

Hello, ACR Rep. Recently, I can't login to the client. Same thing shows up on my screen over and over again even if I click "Yes".
First this(pic1)
Loading screen(pic2)
and connection error(pic3) even though my internet is working just fine.
Any ways to fix it?

This happened to me and I updated java , now no problems.

 

[snitcheroo]

I wish there was a way to report abusive, nasty, ignorant racist people from the table with a click of a button. The chat doesn't stay very long and there is noway to scroll up because it disappears.

 

[BART777]

Hello. I used VPN and now my account has been blocked. The security service asks to send documents for recovery. Can you tell me how long it takes to unlock my account?

 

[flattershay]

This happened to me and I updated java , now no problems.

I did it too but it didn't worked. Which version of Java you installed?

 

[Shady Slim]

In the tournament lobby, your "registering" time in the tournament details is off.

Here is a sample of what I mean. For the CC $100 today at 8pm ET, the registering time in the details says it is over 21 hours. This is of course not true.

Similar registering times are over 21 hours for the other tournaments in the list. All start today.

Needless to say, it is confusing.

 

[Shady Slim]

Hello. I used VPN and now my account has been blocked. The security service asks to send documents for recovery. Can you tell me how long it takes to unlock my account?

Good luck with that. Terms of conditions for most poker rooms disallow VPN. It is a big no-no.

 

[ACR Rep]

Hello, ACR Rep. Recently, I can't login to the client. Same thing shows up on my screen over and over again even if I click "Yes".
First this(pic1)
Loading screen(pic2)
and connection error(pic3) even though my internet is working just fine.
Any ways to fix it?

Hi, please be sure you have the latest Java version and it should work

 

[ACR Rep]

Thank you, I called support and hung up 20 minutes after support put me on hold to check.

May I have your screenname and all relevant details of your case by private message, so that I can send it to the team in charge and follow up your inquiry alongside with the CS supervisors.

 

[ACR Rep]

In the tournament lobby, your "registering" time in the tournament details is off.

Here is a sample of what I mean. For the CC $100 today at 8pm ET, the registering time in the details says it is over 21 hours. This is of course not true.

Similar registering times are over 21 hours for the other tournaments in the list. All start today.

Needless to say, it is confusing.

Hi, this could be a display issue, the tournament, in fact, will start in about 2 hours 40 minutes, appreciate your feedback, I already report this to the department in charge. Wish you the best of luck at the tables

 

[ACR Rep]

Hello. I used VPN and now my account has been blocked. The security service asks to send documents for recovery. Can you tell me how long it takes to unlock my account?

Hi, please be so kind and contact directly with the CS department so they can assist you with the security issue. Make sure to provide them your screen name for further details.

 

[Shady Slim]

Hi, this could be a display issue, the tournament, in fact, will start in about 2 hours 40 minutes, appreciate your feedback, I already report this to the department in charge. Wish you the best of luck at the tables

Not a display issue. I have seen delays in the reporting of totals for players, round, etc which is expected. This is different, the time is always off.