MemphisGrind
Think Bink
Bronze Level
How can you even get that far?? I still can't get past the banner.... and I've unistalled and reinstalled....
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How can you even get that far?? I still can't get past the banner.... and I've unistalled and reinstalled....
Chief talking bull
Visionary
Bronze Level
I did that too and it worked for me. Can't wait till they get it all put back together.
I
IFLAS
Enthusiast
Silver Level
Wow, after 36 minutes he is asking me the date of the tourney, which I can't say for sure.
Apparently having the tourney ID doesn't help in any way? Guess they lost all the info during the many crashes, probably why the guy 3 days ago asked me how much was the entry fee for.
So I guess being told I was "in the queue" 3 days ago was just another lie.
Oooo, its being "escalated" to the supervisor
Apparently having the tourney ID doesn't help in any way? Guess they lost all the info during the many crashes, probably why the guy 3 days ago asked me how much was the entry fee for.
So I guess being told I was "in the queue" 3 days ago was just another lie.
Oooo, its being "escalated" to the supervisor
P
PLAYFUL1
Legend
Bronze Level
Cajin007
Visionary
Silver Level
Everyone keeps reporting glitches/fixes, site might be somewhat ready by next week!
Thanks to the ACR Rep for daily updates on progress.
Keep it up, those of us still waiting to jump in will be patiently observing.
Five days down, 3 or 4 left to go! ( hopefully?! )
Thanks to the ACR Rep for daily updates on progress.
Keep it up, those of us still waiting to jump in will be patiently observing.
Five days down, 3 or 4 left to go! ( hopefully?! )
I
IFLAS
Enthusiast
Silver Level
kool while waiting an hour for chat for refund, I pop into a little omaha blitz for 4 bucks. Of course, it doesn't work but my 4 bucks is mysteriously gone.
Let me guess I have to beg and wait for a week for a refund
Now one full hour being told I'll be with you in a minute. Every night 1000s of players screwed out of their time and effort then they have to wade their way thru the customer service cesspool to try and get refunded.
Let me guess I have to beg and wait for a week for a refund
Now one full hour being told I'll be with you in a minute. Every night 1000s of players screwed out of their time and effort then they have to wade their way thru the customer service cesspool to try and get refunded.
soncheebs
Visionary
Silver Level
Ok still cant get past the VENOM pop up screen after successfully logging in...am I missing something because noone has responded to me on here yet...it sounds like some of you are able to login and that some functions like cash games are working. Is anyone currently playing, and ACR rep you last posted that some functions were working, but again...that's not the case for me. Can I get a response? Look up my username I'm not a casual player I've deposited 5-10 grand a year, every year for almost a decade. For god sakes, is betonline our best American option now?
I
IFLAS
Enthusiast
Silver Level
WOW, just WOW.
After one hour of being told "ill be right with you" and now "Im escalating this to my supervisor" he now comes back and says:
"Sir, we are experiencing technical difficulties, please email support with all the details."
No words to describe how poorly you treat us. Truly disgusting!!
sir at this moment we are experiencing some technical difficulties reason why we can not proceed with the refund at this moment please proceed to send us an email providing us all the details about the case and once our poker client is back we will honor your funds
After one hour of being told "ill be right with you" and now "Im escalating this to my supervisor" he now comes back and says:
"Sir, we are experiencing technical difficulties, please email support with all the details."
No words to describe how poorly you treat us. Truly disgusting!!
sir at this moment we are experiencing some technical difficulties reason why we can not proceed with the refund at this moment please proceed to send us an email providing us all the details about the case and once our poker client is back we will honor your funds
petshpe
Enthusiast
Silver Level
My notes on latest events:
- Support team is totally Uncooperative regarding refunds.. I've contacted them on live chat and by email after their client disconnected me in the middle of a tournament.. I could not log back in all they said is "they can't see that I've registered for this tournament" So Have they lost their data ? I've sent them screenshots from my Game History and waiting for their decision anyway.
- the whole new Version is much slower than previous one, I think it's Design is to GET/POST everything from/to their online server.. ok that's nice but loading features like "settings" or "table UI" from an online server is not a good idea.. not everyone have an internet speed that is faster than the speed of light.. I think they've to re-think about loading EVERYTHING from the server and serve the CONSTANTs locally.
- after all, I'm optimistic regarding your hard work, I'm not seeing another poker site better than ACR still
- Support team is totally Uncooperative regarding refunds.. I've contacted them on live chat and by email after their client disconnected me in the middle of a tournament.. I could not log back in all they said is "they can't see that I've registered for this tournament" So Have they lost their data ? I've sent them screenshots from my Game History and waiting for their decision anyway.
- the whole new Version is much slower than previous one, I think it's Design is to GET/POST everything from/to their online server.. ok that's nice but loading features like "settings" or "table UI" from an online server is not a good idea.. not everyone have an internet speed that is faster than the speed of light.. I think they've to re-think about loading EVERYTHING from the server and serve the CONSTANTs locally.
- after all, I'm optimistic regarding your hard work, I'm not seeing another poker site better than ACR still
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XYZ2123
Visionary
Bronze Level
I just tried to register for the $1.10 Friday Special $500 gtd and got a message "Request interrupted. Please contact support." I have money in cashier. Everything in order but can't register. I was able to reg a freeroll though but 2 min later got disconnected completely. This just confirms my instinct to not pay buy-ins until all bugs are fixed. Don't want to bother with customer support and refunds.
J
Jedimindtryx
Enthusiast
Silver Level
So I guess they having issues with peoples accounts now I talked to live chat he said they were doing maintenance and should be fixed but then they had to shut site down so idk and my acct still not right
roger perkins
Visionary
Bronze Level
i know everyone is giving ACR crap but i like the changes i have seen. when you guy are back up i will still be there. being a former programmer i know how releases can some times be very challenging. good luck and i know you guys will get it together ASAP
xOneCoolHandx
Legend
Bronze Level
So this will be short. I decided to download your v2 client to see how it was and what not but I was never able to login. Here's the thing though, I am able to login into the regular client and my account with the same password I was trying to use with the v2 client so it is not an issue with the password but the client or some part of it. Not sure if anyone else has had this issue but just wanted to make you aware
I had that issue and they told me to create a new account because it was only play money.
antonis32123
Legend
Loyaler
At the beginning I thought it was my cr***y laptop , then I insalled the client on my new pc which I bought 1 week ago having gotten tired of this laptop (which btw is 1 year old , new , I was just got scammed by some employees when I went to buy it , shoulld have returned it at the first month when I saw malfunctions , grrrr lol me ), yep got assured that it's not my laptop's problem . It's ACR .
I saw 0$ on my account , but some secs later the amount of money was right . Hope everything will be fixed ASAP , I want to play my favourite tournaments again, plus continue trying some Sundays this $5 $10kGTD , some not every cause it has many sharks with monster plays hahaha Until I become a better player
gl ACR team fixing the lobby
I saw 0$ on my account , but some secs later the amount of money was right . Hope everything will be fixed ASAP , I want to play my favourite tournaments again, plus continue trying some Sundays this $5 $10kGTD , some not every cause it has many sharks with monster plays hahaha
Until I become a better player gl ACR team fixing the lobby
PHX
Legend
Loyaler
Wednesday my combat points disappeared
Thursday my cash balance and personal information disappeared
Friday cannot log in says wrong user id or password
I hope these are a result of updates and everything would be back in order soon.
Thursday my cash balance and personal information disappeared
Friday cannot log in says wrong user id or password
I hope these are a result of updates and everything would be back in order soon.
I
IFLAS
Enthusiast
Silver Level
Reporting BUG:
Playing in Omaha rebuy MTT. First hand everyone all in. I go bust and it automatically did a single rebuy for me but I had "auto add-on" checked NOT "single rebuy"
Seems they have the buttons programmed wrong. Of course, attention to simple details isn't something we expect from ACR.
Playing in Omaha rebuy MTT. First hand everyone all in. I go bust and it automatically did a single rebuy for me but I had "auto add-on" checked NOT "single rebuy"
Seems they have the buttons programmed wrong. Of course, attention to simple details isn't something we expect from ACR.
nml
Rock Star
Silver Level
Anyone have a HUD that’s working? I was using hold em indicator but it’s not currently. Wouldn’t mind upgrading to something new but just want to make sure it works on ACR after the update
A handful of notes
- agreed with the “things look blurry” comment. The cards, chips, and especially the data in the bottom left (such as tournament stats). Even running one table at half screen, it’s tough to read
- there’s a delay between hands for me, at least in MTTs. Like, 5-10 seconds. Whole point of online poker is for that not to exist.
- the pot being on top of the cards is such a bad look
- being able to turn off notifications would be nice (may be able to do this through windows). When I’ve got six tables tiled, it’s annoying to have them constantly flashing at me
Is there some sort of developers notes on the changes? I’m interested to see what’s new.
Disappointed in the aesthetics of it though, and even moreso if ACR is trying to reduce capabilities with HUDs
A handful of notes
- agreed with the “things look blurry” comment. The cards, chips, and especially the data in the bottom left (such as tournament stats). Even running one table at half screen, it’s tough to read
- there’s a delay between hands for me, at least in MTTs. Like, 5-10 seconds. Whole point of online poker is for that not to exist.
- the pot being on top of the cards is such a bad look
- being able to turn off notifications would be nice (may be able to do this through windows). When I’ve got six tables tiled, it’s annoying to have them constantly flashing at me
Is there some sort of developers notes on the changes? I’m interested to see what’s new.
Disappointed in the aesthetics of it though, and even moreso if ACR is trying to reduce capabilities with HUDs
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