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777jeton777

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Hello Everyone!

We know there's been some players wanting us to pop in here, so we're very happy to open this thread and help answer to any of your questions or concerns.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make your experience at America's Cardroom is a good one.

This is the place to vent, share your poker hands, comment and suggest anything you want ( but let's keep it friendly).

Also , feel free to take the time to check out our current promotions.

We look forward to hearing from you!

The ACR Staff
Hello. I have a problem with AKR I can not make my first deposit with Scrill. I can not understand what is problemma. appealed for help in support but did not understand the problem. maybe you can help me.
 
777jeton777

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this is the situation after entering the address
 
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63burner

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I play freerolls at ACR to try and improve. One suggestion is to put a time clock on the players; or a penalty on inactivity, general inattentiveness. Nothing ruins online poker like a lagging, slow as molasses, "when is this player going to make a play?"table. Others may be miffed by the unpenalized inactivity at the table. If there were consequences, that would be an improvement. Other players can leave their input, maybe it's just me that doesn't like to take forever to play a hand.
 
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3gdata

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I play freerolls at ACR to try and improve. One suggestion is to put a time clock on the players; or a penalty on inactivity, general inattentiveness. Nothing ruins online poker like a lagging, slow as molasses, "when is this player going to make a play?"table. Others may be miffed by the unpenalized inactivity at the table. If there were consequences, that would be an improvement. Other players can leave their input, maybe it's just me that doesn't like to take forever to play a hand.

Yep, sometimes it is really annoying when someone is lagging. But it happens not always because of inattentiveness, it could be connection issues or soft problems. I found an unpleasant glitch that can cause it, I mean cause auto-turning user's time bank. I saw that sometimes when you tap the sitout button at freerolls and then they take you on another table the next hand the button somehow gets untaped. New table = new rules. You are not a sitout boy anymore. Others have to wait these 90 seconds.
Maybe it's better to decrease this amount of time or not to let people use auto time bank on freerolls, it's not hard at all to take it manually whenever a player actually wants it. But how can you actually invent any possible penalty for freerolls :D? Seems hard. And how can you spot whether a player is stalling because of tech problems or because of falling asleep?
There could be ways to fix the problem but a penalty doesn't seem a good idea for me.
 
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3gdata

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And there is another thing. When you are a freeroller you definetely try to play every possible tourney, not to miss one. It's more possible to win one if you play them a lot. Sometimes it's just a little bit hard to manage all these 20+ opened freeroll tables at different poker rooms. You totally don't mind to play them all, cause it's more likely you win one out of 20 than out of 3, but you focus on those ones where the main action is. Sometimes I don't care there the time bank has activated on one ACR table, but it does not mean I try to irritate someone, it just means there're pocket kings and an interesting hand on another monitor :). I just have to play that one firstly. When it is the "freeroll storm" time (it's evening for me, I guess it's about noon in USA) there is freerolls going like a rain, I have to make some queue, some order. It could be a good idea to double up at one tourney and get a sitout to play others and then return. Damn it some of these freerolls just have to lead to the final table for sure. Hard to be that stupid to blow all of them at once.
Though, of cause I can understand that feeling of "play dumbass I can't wait anymore" situation. We all have been there.
I suppose it will be good enough whether to minimize time bank on ACR for a bit or delete the automatic option. I can be mistaken, but it's a rare thing on poker sites to have this huge time bank, it's usually about 40 seconds or less. If a player would play this hand he/she will do it no matter what and apparently won't try to wait these 90 sec. And, of cause, while moving on another table, this sit out button should not switch off by itself if I already turned it on.
 
Wiltz82

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I was wondering if ACR is going to have any bounty tournaments. I tried looking for them and I didn't see any so maybe I was just looking in the wrong place or is that something that might come later if you don't have it now?
 
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Ermerc08

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Mobile

When is acr going to upgrade the mobile experience and not just add jackpots? Bet online has a very good mobile software. Just a question!
 
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3gdata

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When is acr going to upgrade the mobile experience and not just add jackpots? Bet online has a very good mobile software. Just a question!


I wonder when they release a full mobile version too. It's a real plesure to play micros about NL2-NL10 at ACR cause there're a lot of fishy players around there, but you only can do it on your PC (which means only when you are home).
 
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Ermerc08

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Right! The cash games are great and I love the concept. They just need more development there and I believe there be an influx of players. Bovada and BetOnline have the full experience on mobile. I’d love for ACR to jump in
 
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Ermerc08

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I agree. I love bounties as well as progressive ones too
 
Bev

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Yep, sometimes it is really annoying when someone is lagging. But it happens not always because of inattentiveness, it could be connection issues or soft problems. I found an unpleasant glitch that can cause it, I mean cause auto-turning user's time bank. I saw that sometimes when you tap the sitout button at freerolls and then they take you on another table the next hand the button somehow gets untaped. New table = new rules. You are not a sitout boy anymore. Others have to wait these 90 seconds.
Maybe it's better to decrease this amount of time or not to let people use auto time bank on freerolls, it's not hard at all to take it manually whenever a player actually wants it. But how can you actually invent any possible penalty for freerolls :D? Seems hard. And how can you spot whether a player is stalling because of tech problems or because of falling asleep?
There could be ways to fix the problem but a penalty doesn't seem a good idea for me.

No penalty - just shorten the time for players to make a play - make it for alll freerolls. I to get annoyed with ppl taking the full time for each hand that is dealt . sometimes it happens to Every player and so the game now takes wayyyy longer and for me I like to play a quick game .

I play freerolls at ACR to try and improve. One suggestion is to put a time clock on the players; or a penalty on inactivity, general inattentiveness. Nothing ruins online poker like a lagging, slow as molasses, "when is this player going to make a play?"table. Others may be miffed by the unpenalized inactivity at the table. If there were consequences, that would be an improvement. Other players can leave their input, maybe it's just me that doesn't like to take forever to play a hand.

Ye s the connection is an issue - and people don't realize , I don't want to mention by name , but anther site I play on when you put your mouse over the person taking a long time - it has a box that shows the connectivity - and sure enough they are below 100%.
 
Bev

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For the chat - we really don't need to see each and every move people make ( John calls, Sally raises etc. ) this is just a LOT to keep reading in the chat.
- a summary of each hand
- tell us when someone is disconnected ( explains the wait )
- a choice to turn off the game announcements - in the chat And the banner on the table
- would be nice Not to have to have 2 main lobbies open
- would be nice to see players countries
- I haven't been able to change my avatar - can't find how in the profile
- players chat could be a different color then dealer chat
- as mentioned before - cut the time people have to play - it is way too long
 
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Ermerc08

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How does the sit n go 2.0 work?
 
Tinfoilchef

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ACR Down?

Is ACR down or having some kind of problem?

I start the client and it appears to start up and then sits there with "Configuring" in the title bar and doesn't do anything.


Edit: a minute after I wrote this it started working
 
A

ACR Rep

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3b06e996ce0c6fb89324b64a8eedd38a.png
this is the situation after entering the address

Could you please provide me more information about the issue. Are you getting an error message when you try to deposit? When you you complete all the information and click on next nothing happens? Let me know please so I can assist you.
 
Jayplay916

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can you do me a favor and send me a copy of the rules and regulations of owning a poker account with you and what i need to know about what can make my account un able to cashout
 
A

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And there is another thing. When you are a freeroller you definetely try to play every possible tourney, not to miss one. It's more possible to win one if you play them a lot. Sometimes it's just a little bit hard to manage all these 20+ opened freeroll tables at different poker rooms. You totally don't mind to play them all, cause it's more likely you win one out of 20 than out of 3, but you focus on those ones where the main action is. Sometimes I don't care there the time bank has activated on one ACR table, but it does not mean I try to irritate someone, it just means there're pocket kings and an interesting hand on another monitor :). I just have to play that one firstly. When it is the "freeroll storm" time (it's evening for me, I guess it's about noon in USA) there is freerolls going like a rain, I have to make some queue, some order. It could be a good idea to double up at one tourney and get a sitout to play others and then return. Damn it some of these freerolls just have to lead to the final table for sure. Hard to be that stupid to blow all of them at once.
Though, of cause I can understand that feeling of "play dumbass I can't wait anymore" situation. We all have been there.
I suppose it will be good enough whether to minimize time bank on ACR for a bit or delete the automatic option. I can be mistaken, but it's a rare thing on poker sites to have this huge time bank, it's usually about 40 seconds or less. If a player would play this hand he/she will do it no matter what and apparently won't try to wait these 90 sec. And, of cause, while moving on another table, this sit out button should not switch off by itself if I already turned it on.



@3gdata and @63burner Thank you very much for your feedback, as always, your comments are very important for us. I sent them to the development team for analyze.
 
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3gdata

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I guess it would be a good idea to make a vote for the players to find out what timebank size they like to see on freerolls. Maybe there're a lot of people who disagree completely with this novation. Make a vote on the site and give a message to the freeroll chat for several days to receive a relevant feedback from as many players as possible. I would say I don't mind reducing time banks, but maybe there're some players against. :)
Thanks a lot for cooperation. ACR always recognizes people's opinion, that's awesome.
 
A

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I was wondering if ACR is going to have any bounty tournaments. I tried looking for them and I didn't see any so maybe I was just looking in the wrong place or is that something that might come later if you don't have it now?

Could you please be so kind and let me know which bounty tournament in specific?
 
A

ACR Rep

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When is acr going to upgrade the mobile experience and not just add jackpots? Bet online has a very good mobile software. Just a question!


Our development team is still working on it. I don't have the specific time frame at the moment.
 
A

ACR Rep

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For the chat - we really don't need to see each and every move people make ( John calls, Sally raises etc. ) this is just a LOT to keep reading in the chat.
- a summary of each hand
- tell us when someone is disconnected ( explains the wait )
- a choice to turn off the game announcements - in the chat And the banner on the table
- would be nice Not to have to have 2 main lobbies open
- would be nice to see players countries
- I haven't been able to change my avatar - can't find how in the profile
- players chat could be a different color then dealer chat
- as mentioned before - cut the time people have to play - it is way too long


Thank you so much for all the feedback. I also sent your comments to the development team. If you have more let me know, I'll be very happy to forward your comments to them.
 
A

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Is ACR down or having some kind of problem?

I start the client and it appears to start up and then sits there with "Configuring" in the title bar and doesn't do anything.


Edit: a minute after I wrote this it started working


Hello, if you still need help just let me know!
 
A

ACR Rep

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A

ACR Rep

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I guess it would be a good idea to make a vote for the players to find out what timebank size they like to see on freerolls. Maybe there're a lot of people who disagree completely with this novation. Make a vote on the site and give a message to the freeroll chat for several days to receive a relevant feedback from as many players as possible. I would say I don't mind reducing time banks, but maybe there're some players against. :)
Thanks a lot for cooperation. ACR always recognizes people's opinion, that's awesome.


As always, is a pleasure to read your comments and suggestions! This help us to improve more and more the poker experience for you guys :)
 
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