ACR Thread

[Jayplay916]

Sure thing! Please check the following links:

Responsible gaming

Terms and conditions

Security and Integrity

Frequently asked questions

General Cash out information

If you have any questions, let me know!

Is there documentation about the software your company uses and/or a company quality control policy that your company has in place to ensure no software tampering.

 

[Wiltz82]

Could you please be so kind and let me know which bounty tournament in specific?

There is no bounty tournament that I can find on your site so I’m not sure how to be specific about it I was more or less wondering if you had tournaments with bounties in them. I know there are other poker sites, unsure of which ones at the moment but if you would like I can get them.

 

[erikrid2910]

Yes that would be great for the low bankroll players for sure!!

 

[erikrid2910]

I think if ACR would decrease entry on some tourney's and lower deposit to $25 or more they surely would increase traffic!!! on there site!

Yes you literally took the words from my mouth. I completely love ACR but the min $48.00 deposit is a little high for me. If it was a minimum $25.00 that would be much easier for a guy like me to play much more. Thanks though ACR for a great site!

 

[angelamsmith05]

ACR rules on same IPS address

Hi,

If my husband and I want to play in the same tournaments but we share the same IPS address is that allowed?

Thx

 

[fastjob]

Hi my ID WALDHELM, I like playing ACR, the layout is awesome, I have developed my game and learning in practice with you, thank you!

 

[ACR Rep]

Is there documentation about the software your company uses and/or a company quality control policy that your company has in place to ensure no software tampering.

On the Security and integrity section you will find the following file:

http://www.itechlabs.com.au/certificates/IGSoft/RNG_Certificate_IGSoft_WPN_250915.pdf

iTech Labs has confirmed the reliability and security of the random number generator (RNG) that the Winning Poker Network uses to shuffle cards on its online poker site.

Here you can read more about the iTech Labs Gaming Regulatory Service

http://www.itechlabs.com.au/sidebar-eng/gaming-regulatory-service/

 

[ACR Rep]

There is no bounty tournament that I can find on your site so I’m not sure how to be specific about it I was more or less wondering if you had tournaments with bounties in them. I know there are other poker sites, unsure of which ones at the moment but if you would like I can get them.

Please go to the tournaments lobby, then click on All > All. After that click on the filter, make sure is not marked with a red check. Then write KO on the search bar. You should be able to see them.

 

[Shady Slim]

There is no bounty tournament that I can find on your site so I’m not sure how to be specific about it I was more or less wondering if you had tournaments with bounties in them. I know there are other poker sites, unsure of which ones at the moment but if you would like I can get them.

The bounty tournaments are really easy to spot. They all have a tiny "B" icon next to the tournament name. This is similar to the OnDemand games which have special icon next to them.

 

[Shady Slim]

ACR Rep,

Could you please take a look at this thread https://www.cardschat.com/forum/poker-software-tools-61/acr-you-cant-click-anything-there-387323/ ? The person is having problems with the client.

 

[Shady Slim]

On the Security and integrity section you will find the following file:

http://www.itechlabs.com.au/certificates/IGSoft/RNG_Certificate_IGSoft_WPN_250915.pdf

iTech Labs has confirmed the reliability and security of the random number generator (RNG) that the Winning Poker Network uses to shuffle cards on its online poker site.

Here you can read more about the iTech Labs Gaming Regulatory Service

http://www.itechlabs.com.au/sidebar-eng/gaming-regulatory-service/

The link to the PDF file for your certificate gets redirected to the iTech home page. There is no certificate at that link.

 

[ACR Rep]

Hi,

If my husband and I want to play in the same tournaments but we share the same IPS address is that allowed?

Thx

You are able to play in a MTT. If you want to play in a SnG or a headsup that's not possible, our security system will block the accounts and will not let you play on those type of games. Also in this case, both of you should have the accounts certify before playing as a normal security procedure.You can check here the documentation that you should send via email to security@americascardroom.eu

 

[ACR Rep]

The link to the PDF file for your certificate gets redirected to the iTech home page. There is no certificate at that link.

That's weird, try to open the PDF file from here: https://www.americascardroom.eu/poker-customer-support/security-and-integrity/

The one that says "See the certification of Security..."

 

[ACR Rep]

Hi my ID WALDHELM, I like playing ACR, the layout is awesome, I have developed my game and learning in practice with you, thank you!

I'm glad to read that! If you need help or have any questions, let me know. I'll be more than glad to help Also, thank you very much for your preference.

 

[ACR Rep]

ACR Rep,

Could you please take a look at this thread https://www.cardschat.com/forum/poker-software-tools-61/acr-you-cant-click-anything-there-387323/ ? The person is having problems with the client.

Thank you very much for letting me know! I'm checking it.

 

[Shady Slim]

RNG Certificate PDF Link

That's weird, try to open the PDF file from here: https://www.americascardroom.eu/poker-customer-support/security-and-integrity/

The one that says "See the certification of Security..."

The link on your web page is correct. But, your previous link had a flaw in it.

On the Security and integrity section you will find the following file:

http://www.itechlabs.com.au/certificates/IGSoft/RNG_Certificate_IGSoft_WPN_250915.pdf

If you hover over the link you posted it will actually be pointing at http://www.itechlabs.com.au and not the PDF. Try this link:

http://www.itechlabs.com.au/certificates/IGSoft/RNG_Certificate_IGSoft_WPN_250915.pdf

 

[ACR Rep]

The link on your web page is correct. But, your previous link had a flaw in it.



If you hover over the link you posted it will actually be pointing at http://www.itechlabs.com.au and not the PDF. Try this link:

http://www.itechlabs.com.au/certificates/IGSoft/RNG_Certificate_IGSoft_WPN_250915.pdf

Interesting! Because the domain I pasted was http://www.itechlabs.com.au/certificates/IGSoft/RNG_Certificate_IGSoft_WPN_250915.pdf (at the finale says "PDF" file, but when you click it redirect to the iTech labs page)

The one you paste it works perfect and is the same link! hehe that's crazy. Thank you so much !

 

[stillgotouts]

How do i get hand histories and replays?

My replay button has been "frosted over" for about a week now, really sucks when I miss a hand or something.

 

[Shady Slim]

Interesting! Because the domain I pasted was http://www.itechlabs.com.au/certificates/IGSoft/RNG_Certificate_IGSoft_WPN_250915.pdf (at the finale says "PDF" file, but when you click it redirect to the iTech labs page)

The one you paste it works perfect and is the same link! hehe that's crazy. Thank you so much !

No problem. Just so you know, you can accidentally make that link do that. Here is an extreme sample:

http://www.itechlabs.com.au/certificates/IGSoft/RNG_Certificate_IGSoft_WPN_250915.pdf

More than likely, you got the href and text portions of the link turned around or something.

 

[ACR Rep]

My replay button has been "frosted over" for about a week now, really sucks when I miss a hand or something.

Are you using the Mac version, by any chance?

 

[NinjaHands]

If I have a BlackChipPoker account, should I not bother starting an ACR since they're the same? Just wondering because that's what I've heard. If it's ok, is there any advantage to being on both platforms?

 

[Shady Slim]

If I have a BlackChipPoker account, should I not bother starting an ACR since they're the same? Just wondering because that's what I've heard. If it's ok, is there any advantage to being on both platforms?

No advantage to playing on both, but you can't play on both at the same time. Either one or the other. Also be aware that you will need to update your Profile at CC with your screen names for every poker room you are playing in.

While both skins share the same pool of players and MTT/Cash tables, the promotions they offer will differ. If you are going to make a cash deposit, review the promotions for both skins to see if you can get more bang for the buck out of one over the other.

 

[ACR Rep]

Fists are gonna fly. The next Live Cage kicks off on July 27th in Costa Rica.


Win your spot this Sunday at 6pm ET in the $55 Beast and Sit & Crush Live Cage satellite.​

More information here ​

See the Gif here​

​

 

[ACR Rep]

You may be throwing the punches, but @VanessaKade and @fattrain will be calling the shots. Ladies and gentlemen, your Live Cage commentators.


More information here

​

 

[wagon596]

Just wanted to let the ACR Rep know that I had a live chat with Anne in your support dept.the other day. She was great, she stuck with me until we figured out what was going on, Kudos to her !!!!