ACR Thread

[ACR Rep]

About last night... we are really sorry about the issues and we tried to have it fixed quickly, unfortunately it was an ISP problem, it was not directly caused by us.

Again, we are really sorry and we are working on fixing these kind of issues. All tournaments that were affected were cancelled and refunded.

if you have any discrepancies please send us a private message with your user information.

 

[ACR Rep]

Yes, well, bitcoins are sketchy, aren't they? And after reading up on them, I could not help notice the ways to turn bitcoins into cash are just as sketchy.

So, this is so what I expected. You win, and it's uber expensive and difficult to get your money out.

What a crock. I understand there will be fess, but 60-65.00 for a 100.00 withdraw amount is just highway robbery. Bitcoins - might as well send me some magic beans.

Hi,

I'm an official ACR Rep and indeed depositing with Bitcoin is one of the best ideas you could ever have .

Bitcoin is the new neteller, because, you can deposit into Americas Cardroom within minutes and cash outs take less than 48 hours.

Also there are no fees involved when depositing/cashing out from/to Americas Cardroom using the Bitcoin

Bitcoin Deposit Limits

Minimum Single Deposit: $10
Maximum Single Deposit: $1,000

$1,000 per day, up to 2 transactions per day
$4,000 per week, up to 4 per week
$8,000 per month, up to 8 transactions per month

Bitcoin Payouts

Minimum payout: $50 USD
Maximum payout: $5,000 USD
One payout per day

please don't hesitate to let me know if you need any further information

 

[Michael Paler]

Not sure what you've found sketchy or difficult about bitcoin. I use a site called Coinbase that let's me buy bitcoins using money straight from my bank accountand I can exchange bitcoins and deposit to my bank just as easy. There is a 1% charge on any buy or sell order.

Based on my experience I wouldn't say cashing out of ACR is "uber expensive and difficult."

Well, as I stated; 1 free draft a month. So fair enough. However, that's not an option on the conveniently provided screen for cashing out right thru the poker client. Thus the laugh at $65 to cash out $100.00

I'm just a very wee little fish amongst the rich grinders profiting at ACR.

Provided the client doesn't crash. Otherwise, great site. I'm looking into Netteller and Bitcoins.

 

[Rdsxfan]

Check Option

Here is my experience with the Check Option. Everything is fine from the ACR end. It took about 2 weeks to receive the check. I am in the States and it was drafted against the Bank of Nova Scotia. I took it to my local bank and after 4 weeks, the funds were in my account, minus about $52.00 in processing fees from my bank and intermediary bank and the Bank of Nova Scotia, even though the check stated the funds were in US dollars.

I will try the Debit Card route in the future.

 

[ScooperNova]

More hand histories requested by email on two separate occasions. None were sent.

 

[ScooperNova]

Official ACR Thread

Here is my experience with the Check Option. Everything is fine from the ACR end. It took about 2 weeks to receive the check. I am in the States and it was drafted against the Bank of Nova Scotia. I took it to my local bank and after 4 weeks, the funds were in my account, minus about $52.00 in processing fees from my bank and intermediary bank and the Bank of Nova Scotia, even though the check stated the funds were in US dollars.



I will try the Debit Card route in the future.

Check out the ACR withdrawal card thread. The 345 card was in use when most of the posts were made, and now it's a capital card. I'm mobile now, but it's near the top of the deposit withdrawal section. Or just search it. Good luck!

 

[ACR Rep]

Notice: We will have some scheduled downtime for maintenance tomorrow, Monday, July 27th from approximately 8am-10:00 am ET. We appreciate your patience and apologize for any inconvenience.

 

[ScooperNova]

Notice: We will have some scheduled downtime for maintenance tomorrow, Monday, July 27th from approximately 8am-10:00 am ET. We appreciate your patience and apologize for any inconvenience.

Wow. That's first methinks. Thanks!

 

[ACR Rep]

Notice: We will have some scheduled downtime for maintenance tomorrow, Monday, July 27th from approximately 8am-10:00 am ET. We appreciate your patience and apologize for any inconvenience.

Good morning,

a quick follow up, the maintenance is over and we are back to normal. See you at the tables!

 

[angeladeamon]

One of my friends said he can't cash out from ACR.after reading all this i'm going to let him know what he needs to do lol i have an account on there but now i'm afraid to put more money on.seems like such ahassle to cash out

 

[ACR Rep]

Good day,

Withdrawing money with Americas Cardroom is way simple besides we offer the fastest payout methods in the industry.

Please note that this process is meant to confirm your personal and financial information to certify your account. Remember this is a one time process and your documents will be used to certify all your accounts under the Winning Poker Network brands.

Our goal is to secure our customer's information and send the funds to the person who initiated the deposits. This is a security measure that any website will request.

Please take a look to the different payout methods and details:


Western Union and MoneyGram: Takes from 24-72 after is processed to be delivered. There are fees involved depending on the requested amount.

BitCoin: Takes around 24 hours to be delivered. No Fees are involved. You might request a withdraw every 24 hours.

Bank Draft: This is a regular check. You are allow to have 1 free every 30 days and the delivery time is from 2-5 weeks since is sent through out regular mail. If you want to receive it before you might pay for a courier which is $65 more but this time the check takes from 1-2 weeks to arrived.

Debit Card: We are currently using 7Capital. Delivery time: 24-72 hours after the processing time. No fees are involved when cashing out.

Pay2Card: Great, fast, secure new cashout option. Delivery time:24-72 hours. Fees: $35 fee. Receive the money onto your card!

Please check on the options you have availble at the cashier and choose the one that suit your needs. Only in Americas Cardroom have the option for different methods with different time frames and fees. Different methods as FREE!

We also encourage you to contact our customer service department or to access our live chat support to get more information at: http://www.americascardroom.eu/poker-customer-support/

 

[CaptRiverBoat]

I'm wondering if one could easily move ones balances from BlackChip to America's Cardroom? I'm thinking of opening an America's Cardroom account but would like to transfer some balances from my BlackChip account.

I don't want to start over from scratch so is a in-house, so to speak, transfer possible? I've read through this thread looking for the answer but did not see it. Hope I didn't miss it. Thanks.

 

[ScooperNova]

I'm wondering if one could easily move ones balances from BlackChip to America's Cardroom? I'm thinking of opening an America's Cardroom account but would like to transfer some balances from my BlackChip account.

I don't want to start over from scratch so is a in-house, so to speak, transfer possible? I've read through this thread looking for the answer but did not see it. Hope I didn't miss it. Thanks.

I asked that before, and the replies I got said no.

 

[ACR Rep]

I'm wondering if one could easily move ones balances from BlackChip to America's Cardroom? I'm thinking of opening an America's Cardroom account but would like to transfer some balances from my BlackChip account.

I don't want to start over from scratch so is a in-house, so to speak, transfer possible? I've read through this thread looking for the answer but did not see it. Hope I didn't miss it. Thanks.

Good day,

Although BlackChip Poker and Americas Cardroom are part of the Winning Poker Network, transfers from different websites are not allow. You can certainly make P2P transfers within the same skins.

Regards,
ACR Rep

 

[CaptRiverBoat]

I asked that before, and the replies I got said no.

Good day, Although BlackChip Poker and Americas Cardroom are part of the Winning Poker Network, transfers from different websites are not allowed. You can certainly make P2P transfers within the same skins. Regards, ACR Rep

Thanks for the quick reply, That's a bummer. If I did create an America's Cardroom account I'd have to start over from scratch because my BlackChip account is a different website on the same Network.

I thought the network controlled the bank and accounts of players on the network regardless of the skin they played on?
If so, it seems transfers from website to website would be easily set up if the Network wanted to??
In other words, Why is it not allowed???
And is there a possibility this may be set up in the near future????
Thank you again and please let us know.

 

[ACR Rep]

Thanks for the quick reply, That's a bummer. If I did create an America's Cardroom account I'd have to start over from scratch because my BlackChip account is a different website on the same Network.

I thought the network controlled the bank and accounts of players on the network regardless of the skin they played on?
If so, it seems transfers from website to website would be easily set up if the Network wanted to??
In other words, Why is it not allowed???
And is there a possibility this may be set up in the near future????
Thank you again and please let us know.

Good day,

We have always believed that the best comments and ideas come directly from our customers. We greatly value the firsthand impressions and critiques that only our players can provide.

We are very pleased to inform you that we have forwarded your e-mail directly to our Management Team. They will thoroughly review these matters; rest assured that we always deploy our resources towards the general desires of our customers.

Feel free to always send us further thoughts or comments about your personal gaming experience with us.

 

[ScooperNova]

Lol

 

[zarrmonster]

ACR/BCP Reps seem to strive to be player friendly. At least an attempt is being made.

Good luck to all on and off the fet!

 

[Benman120]

Anyone having connections issues right now?

 

[CaptRiverBoat]

Good day,

We have always believed that the best comments and ideas come directly from our customers. We greatly value the firsthand impressions and critiques that only our players can provide.

We are very pleased to inform you that we have forwarded your e-mail directly to our Management Team. They will thoroughly review these matters; rest assured that we always deploy our resources towards the general desires of our customers.

Feel free to always send us further thoughts or comments about your personal gaming experience with us.

Hey that is great news. Hope they can help make it easier for us folks playing on line. Thank you for forwarding the request. Please keep us posted how it is going.

 

[CaptRiverBoat]

Anyone having connections issues right now?

Been on most of the day with no problems.GL

 

[ScooperNova]

Connection problems are a constant. I guess playing at ACR, you have to consider it part of the game.

 

[ACR Rep]

Connection problems are a constant. I guess playing at ACR, you have to consider it part of the game.

Good day,

We have not had connectivity issues from our end or any other report at the moment. The platform has been working properly; rest assure the last time we have been under maintenance was on Monday 27th and it last 1 hour.

No tables were resumed or affected. However if you have any special tournament or table you will like us to review, please send them to Support@AmericasCardRoom.eu, we will be more than happy to check on the information provided.

Regards,
ACR Rep

 

[Davidjohnedge]

Seeing is anyone updated to Windows 10 and had any issues with the poker client at all. About to update to Windows 10 and wanna make sure it doesnt affect the client at all

 

[ScooperNova]

Seeing is anyone updated to Windows 10 and had any issues with the poker client at all. About to update to Windows 10 and wanna make sure it doesnt affect the client at all

I updated. Other than two outers falling like raindrops I didn't have any issues, and I do t think that's windows glitch. Lol