ACR Thread

[Larry Robbins]

Timeouts

Hi ACR Rep - Thank you for being on Cardschat and trying to address our technical concerns with present software - Another opportunity for you to provide feeback to the developers is - the software times us out for awaiting a game - it appears we are still connected live - however, we must exit the site and log back in to join our game. Hoping ACR new software is on-line soon - TY for addressing our concerns.

Sippy

 

[thatguy6793]

So this entire week I haven't been able to play any tournaments because when I open ACR the tournament section is completely empty, I can access everything on all other tabs but just the tourney section only has the 1k cage events and nothing else. I have all the filters off, deleted and reinstalled the software, updated my mac, restarted my mac and still nothing. I've been on ACR support like 4 or 5 times now and they still can't do anything. Anyone on here ever have a similar problem?

P.S. I have the mac version but I've been using it for about 6 months now without any problem before

Update: I fixed it, apparently restarting the computer exactly 7 times and threatening it made it randomly work :dontknow:

 

[NHequalsFU]

Back around 2003-2006 when I regularly played at Ultimate Bet they offered "Ultimate Points". You got these similar to the way you get "Combat Points" on ACR.

They had Ultimate Point cash games and sngs. You could also buy-in to real money tournaments using your Ultimate Points. If I remember correctly it was like 100 points equaled $1. So you could get into a $1.10 for 110 points.


It was a good thing because when people busted there bankrolls they could play with their points and not be relegated to freerolls and play money and be more apt to hang around the site.


I'm not sure if this sort of thing could work but I feel it would keep alot of recreational players at the site when they bust their bankroll.


They also had a store you could buy gear with points.

I know the combat points can be redeemed and that is a cool benefit to have as well.

 

[Robmrjet]

Take your shot at Million Dollar Sunday. Actually, take three shots. We’ve got Mega Sats running Friday, Saturday, and Sunday.


That’s three tourneys with 225 guaranteed seats in Million Dollar Sunday. Go.

More information click here

​

. great satelites!!

 

[Robmrjet]

So this entire week I haven't been able to play any tournaments because when I open ACR the tournament section is completely empty, I can access everything on all other tabs but just the tourney section only has the 1k cage events and nothing else. I have all the filters off, deleted and reinstalled the software, updated my mac, restarted my mac and still nothing. I've been on ACR support like 4 or 5 times now and they still can't do anything. Anyone on here ever have a similar problem?

P.S. I have the mac version but I've been using it for about 6 months now without any problem before

Update: I fixed it, apparently restarting the computer exactly 7 times and threatening it made it randomly work :dontknow:

My laptop has mental issues from all threats over the years.
:five:

 

[vasilesonic]

Hello ... i need info help me please !

Americascardroom's password for the Cards chat $100 Daily Freeroll


who know ? how can link here or tell me message


wait me long

 

[Robmrjet]

Freeroll Passwords.

Americascardroom's password for the Cards chat $100 Daily Freeroll


who know ? how can link here or tell me message


wait me long

You have to meet certain requirements to be able to play in most of the Freerolls.
You have to make a certain number of POSTS here on CC in order to qualify for most of the tournaments, which isn't hard at all. You just have to be patient and meet the requirements. The freerolls seem great...but I haven't played in a lot of them yet.

ALSO JUST A HEADSUP.......
I know on Americas Cardsroom you can OBSERVE the tournaments if you want to.
I have done that just to watch the players.

Read this link.......over and over until you understand the requirements.
Post a THANK YOU reply in this thread and you'll have it in your subscribed Thread sections until learn to use this site better.

THE LINK to CardsChat page on Freerolls and requirements you have to meet.
https://www.cardschat.com/forum/car...-silver-level-platinum-freeroll-club-452867//

Hope this link clears up things a little for you, I went through the same misunderstandings when I got here a couple of weeks ago.
Another suggestion for you, if you have ANY questions, post them to start off with in the PLAYERS LOUNGE section. Folks will be glad to guide you from there to help you.

good luck on the tables,
hope the information helps you.:top:

 

[Robmrjet]

CAN'T GET BACK ON MY TOURNAMENT..2ND IN CHPS!!

I JUST GOT knocked off the site, and it's just FROZEN when I log out, shut down my laptop and restart, and go back on....

I'M 2ND IN CHPS with HUGE CHIP LEAD!!

THIS...sucks monkey buttt!!!

 

[Robmrjet]

I have been on LIVE CHAT for over 30 minutes trying to get registered for that promised 1st depositor freeroll.....
I'VE ALSO been emailing support for 20 minutes...

and no one....seems to be able to give me the password or register me??

I don't want to have to go through this every week just for the 4 promised $250 freerolls....

this sucks monkey butt!!

 

[Robmrjet]

Bogus Bonus, no fun at all, 1/2 the players sitting out.

I have been on LIVE CHAT for over 30 minutes trying to get registered for that promised 1st depositor freeroll.....
I'VE ALSO been emailing support for 20 minutes...

and no one....seems to be able to give me the password or register me??

I don't want to have to go through this every week just for the 4 promised $250 freerolls....

this sucks monkey butt!!

Called the phone number. They got me registered. Took about 15 minutes, but they got it done. I THINK IT SUCKS....that you have to CALL every week JUST TO GET REGISTERED because THERE IS NO PASSWORD!!....to enter..into the password box.
THAT is according to Live Chat ..AND..the Phone Support.

THAT...is not cool.:y:

Anywhooooo......
the tournament sucks. Not worth the time. Not worth the bonus. Not worth ALL THE FREEK'N EFFORT!!...TO JUST GET SIGNED UP FOR IT!!.

You really should tell people in the sign up bonus section under that Freeroll Carrot you have dangling out there that...THEY MUST!!..CALL..TO GET REGISTERED EACH WEEK. :call2::call2::call2:
My opinion only..but THAT..would be good information.

((yes,yes,yes...I know....then not so many carrot eaters would jump on it..yeah..i get that))


Sooooooo........
I finally get in the...tournament? and .......
there were only 4 live players at the table. Everyone else was sitouts.

I DUMPED YOUR TOURNAMENT.....

...it wasn't a fun event, or welcoming event, or recreational event, or participating event, or an event at all.

It was a 4 man table......with 5 seats filled by butts without a brain. No heartbeat. None.

The top 14 players in the tournament..AFTER ONLY 2 BLINDS....were at 10k-22k..
while me and 4 other dudes sat at a table with 5 blind mice...with under an average chip stack . Me and 3 other dudes?....3k..more or less what we started with...give or take a few hundred.

I was at the table...untill I just got BORED OUT OF MY FREEK'N MIND SITTING THERE.

So I dumped the chips.

Went all in EVERY HAND......

.... and told them I was leaving, good luck, don't get bored to death, hope the next 5 hours or more of your life...is fun.

Told them to wait on PP...call...and the chips were theres.
Hope the guy that finally got them with a PP 55 ...does some good.
And boredom doesn't overtake him.
It can do weird things to minds.

That tourament....was a waste of time.......
UNLESS...you are the type that just LOVES A FREEROLL table and sharing the chips of 5 blind mice....with 4 other people......that don't mind waiting on table changes...for however long that may take while you're breathing.

Then, in that case...you'll have a hoot of a time.:turtle::turtle::turtle::turtle::turtle:

I'm not poker player, I just play poker.

A 9 player table, with over half the players just sitting out....
is not my game. I'm not sure..it's even poker.
I'm not poker player, so I don't know. It could be.

Bogus Bonus.

1 hour on Live Chat to TRY to get registered.cguru:
30 minutes of emails back and forth trying to figure out how to register, while on live chat.
15 minutes on the Phone Support, while on Live Chat for an hour, while emailing....

....trying to figure out how to register.

30 minutes of absolute boredom........
...... due to 5 players sitting out at a 9 player table....
to ATTEMPT...to win a $50 1st place payout....5-6 hours later after all the sitouts blinded out in the top 30-40.

nope..not my game.
If it's anyone elses...enjoy your life.:ciao: :bandit::bandit:

This reply is a HEADSUP for anyone that needs to know how to get that password to be entered in those 4 freerolls...

and...a rant.
ranting makes me feel better.
The "20 days of Cash"....is a GREAT bonus, and unlocking the 100% rollover seems real good, seems to be easy enough.

That tournament....(i've only been in this one, so maybe it's off day)....SUCKS!

Screen shot of 5 Blind Mice....attached.
(just because..I'm practicing attachments)

~~Note to ACR MOD here...advice, feedback, and "you did it wrong"..will be accepted for my own better understanding...I'm all about...information that HELPS~~
~~Auto replies, and hitting buttons that send them.??.in emails and Live Chat?.....nope...not so much Mr. MOD Dude of ACR~~

 

[Robmrjet]

Ok but is hard.
im DEAF !!!
can"t call for im DEAF !!!!
understand how .
can write ....
member+25 is go register how
rules
1...
2....
3.....
4......
5.....
6-10,,,,,
i can understand-good for understand-easy.
If call is don't understand for i said im DEAF !!
can answer write me please and wait me .

:ahhhhh:

https://www.cardschat.com/faq.php?faq=cardschat_faq#faq_cchat_roll_info

 

[Lefty Blue]

Blind Players

On the subject of people with physical challenges, is ACR accessible to Blind players with iPhones. Most blind people now use iPhones because of the excellent screen reader. If ACR, or any other poker site, is accessible; I will pass it on to the blind community.

 

[ACR Rep]

Hello, I have recently been given some advice about joining ACR but I have been trying to download the app and cannot. I've tried going on and changing my settings for my tablet and phone but no luck, sorry I'm not very technical, trying to figure out what I'm doing wrong. Thank you

Hello, let me help you with this. First, you need to create an account on your desktop you can download it here make sure to choose Windows or Mac depending on which OS you have https://www.americascardroom.eu/ Then you would be able to use the mobile application (just open this link on your mobile https://www.americascardroom.eu/ )

 

[ACR Rep]

Hey there Dude,
I had the same issue on my laptop running Windows 7. I went to the Live Chat feature on the website and they KEPT telling me my system NEEDED to be updated. I already had 3 other Poker Clients downloaded and running on the laptop. I tried to explain it to the Live Chat person buy they kept giving me, what seemed to be, an automated response to update my operating system..

After trying to convince ACR's Live Chat for almost 30 minutes that my system MET their requirments....I just logged off.

I TELEPHONED them using the phone number on the contact page and the person on the other end walked me right through the process of adjusting my System Settings, and THE PROGRAM DOWNLOADED...and ran great. cguru::congrats::congrats::top::top::rock:

I SUGGEST calling the phone number and seeing if they can't help you out. It worked for me, and only took about 15 minutes with the person on the phone helping me.

HERE'S THE PHONE NUMBER...... 1-877-314-4195 I'T TOLL FREE
They may be able to help you.


I need to tell you .....
ACR's Live Chat feature has been outstanding for different issues and concerns that I've had.
HERE'S THE LINK TO THE LIVE CHAT PAGE....
.https://www.americascardroom.eu/poker-customer-support/

If you're going to play on the site, I suggest BookMarking the page so you can get to easy.


Good luck, I hope you get it working, it's a great poker site.
Robert.

Hello, I'm glad you were able to download the client. Let me know if you need help or have any questions.

 

[ACR Rep]

So this entire week I haven't been able to play any tournaments because when I open ACR the tournament section is completely empty, I can access everything on all other tabs but just the tourney section only has the 1k cage events and nothing else. I have all the filters off, deleted and reinstalled the software, updated my mac, restarted my mac and still nothing. I've been on ACR support like 4 or 5 times now and they still can't do anything. Anyone on here ever have a similar problem?

P.S. I have the mac version but I've been using it for about 6 months now without any problem before

Update: I fixed it, apparently restarting the computer exactly 7 times and threatening it made it randomly work :dontknow:

I think that due to all the updates that the application had to do, it took that long to start normally the session. If you still have issues let me know so I can assist you.

 

[ACR Rep]

Back around 2003-2006 when I regularly played at Ultimate Bet they offered "Ultimate Points". You got these similar to the way you get "Combat Points" on ACR.

They had Ultimate Point cash games and sngs. You could also buy-in to real money tournaments using your Ultimate Points. If I remember correctly it was like 100 points equaled $1. So you could get into a $1.10 for 110 points.


It was a good thing because when people busted there bankrolls they could play with their points and not be relegated to freerolls and play money and be more apt to hang around the site.


I'm not sure if this sort of thing could work but I feel it would keep alot of recreational players at the site when they bust their bankroll.


They also had a store you could buy gear with points.

I know the combat points can be redeemed and that is a cool benefit to have as well.

Just for you to know, this is how Combat Points work (You have to be on the Elite Benefits): You just need to play at Americas Cardroom’s real-money tables. Playing in cash games and tournaments will earn you Rank Points. We use the weighted contributed rake method to calculate your Rank Points.


In tournaments, you will earn 5.5 Rank Points for each $1 USD paid in tournament fees. For example, let’s say you are playing an online poker tournament that costs $10+1 to get into. $10 goes to the prize pool and $1 is the entry fee. The $10 in the tournament does not count for calculating your Rank Points. For tournaments, we only look at the fee associated with the buy-in. In this example, that is $1, and as you are awarded 5.5 RPs for every $1 in fees paid, you will earn 5.5 RPs.


What if the buy-in is less than $1? Don’t worry. You will earn fractional RPs, too. For example, in a real-money SnG with a $5+0.50 buy-in, you will earn 2.75 RPs (5.5 / 2 = 2.75 RPs).


In cash games, you will earn Rank Points for the rake taken from each hand. Best of all, Americas Cardroom uses the weighted contributed methodology to calculate your points. That means players earn more credit based on how much rake they contribute to a pot.


Rank Points are awarded at a rate of 5.5 RPs for each $1 you contribute to the rake.



Here is the link with the full information:


https://www.americascardroom.eu/online-poker-promotions/poker-elite-benefits/earnings/

 

[ACR Rep]

. great satelites!!

I'm very glad to know that! Thank you for the support.

 

[ACR Rep]

On the subject of people with physical challenges, is ACR accessible to Blind players with iPhones. Most blind people now use iPhones because of the excellent screen reader. If ACR, or any other poker site, is accessible; I will pass it on to the blind community.

I really appreciate this great feedback! Thank you very much. We do have the mobile version and you can use it on iphone and Android. The thing is that first, you need to create the account on a desktop (Mac or Windows OS) and then you will be able to access the mobile version by clicking this link on the phone https://www.americascardroom.eu/

 

[ACR Rep]

Called the phone number. They got me registered. Took about 15 minutes, but they got it done. I THINK IT SUCKS....that you have to CALL every week JUST TO GET REGISTERED because THERE IS NO PASSWORD!!....to enter..into the password box.
THAT is according to Live Chat ..AND..the Phone Support.

THAT...is not cool.:y:

Anywhooooo......
the tournament sucks. Not worth the time. Not worth the bonus. Not worth ALL THE FREEK'N EFFORT!!...TO JUST GET SIGNED UP FOR IT!!.

You really should tell people in the sign up bonus section under that Freeroll Carrot you have dangling out there that...THEY MUST!!..CALL..TO GET REGISTERED EACH WEEK. :call2::call2::call2:
My opinion only..but THAT..would be good information.

((yes,yes,yes...I know....then not so many carrot eaters would jump on it..yeah..i get that))


Sooooooo........
I finally get in the...tournament? and .......
there were only 4 live players at the table. Everyone else was sitouts.

I DUMPED YOUR TOURNAMENT.....

...it wasn't a fun event, or welcoming event, or recreational event, or participating event, or an event at all.

It was a 4 man table......with 5 seats filled by butts without a brain. No heartbeat. None.

The top 14 players in the tournament..AFTER ONLY 2 BLINDS....were at 10k-22k..
while me and 4 other dudes sat at a table with 5 blind mice...with under an average chip stack . Me and 3 other dudes?....3k..more or less what we started with...give or take a few hundred.

I was at the table...untill I just got BORED OUT OF MY FREEK'N MIND SITTING THERE.

So I dumped the chips.

Went all in EVERY HAND......

.... and told them I was leaving, good luck, don't get bored to death, hope the next 5 hours or more of your life...is fun.

Told them to wait on PP...call...and the chips were theres.
Hope the guy that finally got them with a PP 55 ...does some good.
And boredom doesn't overtake him.
It can do weird things to minds.

That tourament....was a waste of time.......
UNLESS...you are the type that just LOVES A FREEROLL table and sharing the chips of 5 blind mice....with 4 other people......that don't mind waiting on table changes...for however long that may take while you're breathing.

Then, in that case...you'll have a hoot of a time.:turtle::turtle::turtle::turtle::turtle:

I'm not poker player, I just play poker.

A 9 player table, with over half the players just sitting out....
is not my game. I'm not sure..it's even poker.
I'm not poker player, so I don't know. It could be.

Bogus Bonus.

1 hour on Live Chat to TRY to get registered.cguru:
30 minutes of emails back and forth trying to figure out how to register, while on live chat.
15 minutes on the Phone Support, while on Live Chat for an hour, while emailing....

....trying to figure out how to register.

30 minutes of absolute boredom........
...... due to 5 players sitting out at a 9 player table....
to ATTEMPT...to win a $50 1st place payout....5-6 hours later after all the sitouts blinded out in the top 30-40.

nope..not my game.
If it's anyone elses...enjoy your life.:ciao: :bandit::bandit:

This reply is a HEADSUP for anyone that needs to know how to get that password to be entered in those 4 freerolls...

and...a rant.
ranting makes me feel better.
The "20 days of Cash"....is a GREAT bonus, and unlocking the 100% rollover seems real good, seems to be easy enough.

That tournament....(i've only been in this one, so maybe it's off day)....SUCKS!

Screen shot of 5 Blind Mice....attached.
(just because..I'm practicing attachments)

~~Note to ACR MOD here...advice, feedback, and "you did it wrong"..will be accepted for my own better understanding...I'm all about...information that HELPS~~
~~Auto replies, and hitting buttons that send them.??.in emails and Live Chat?.....nope...not so much Mr. MOD Dude of ACR~~

I understand your frustration, but we do send the password via email. However, if the password does not work you should contact the CS department so they can register you for the tournament.

Also regarding the sitting out due to the fact that players register for the tournament, days before, sometimes they forgot to log on the day of the event.

 

[Lefty Blue]

Just for fun, to check this out, close your eyes and throw away your mouse and try to sign up. This is what a blind person would have to do. Someday, I can tell you lots of funny stories about blind people and computers. And if you want to have fun, go on YouTube and search for world's largest all blind skydiving formation. You will see my deceased cousin and his friend. Yes there were only two.

 

[Robmrjet]

No Password.

I understand your frustration, but we do send the password via email. However, if the password does not work you should contact the CS department so they can register you for the tournament.

Also regarding the sitting out due to the fact that players register for the tournament, days before, sometimes they forgot to log on the day of the event.

I received 2 separate emails with "Ticket numbers" in them. NEITHER one of those numbers worked as a password.
I received NO EMAILS with the words "here's the password", OR any emails with the word "password" in them.

That's why I went to Live Chat, then emailing, then calling the phone number....
and it was YOUR Support team in LIVE CHAT & on PHONE SUPPORT that told me...
I had to contact THEM every week to get registered.

anywhoooo....
it is what it is.

I still like the site.
Just not that frustration.

 

[acemenow]

Hey all just curious if anyone else has this issue. I log into ACR but the next screen (usually a splash screen) never comes up and I can't click on the poker lobby or anything within ACR its like it is frozen see vid here:

http://recordit.co/IWoyWdw2CD

Note: as I am moving the mouse I am left clicking trying to access one of the lobby options, or cashier and nothing works until I click on the advert and it opens a webpage.

This happened a couple months ago and I contacted tech support but they couldn't help. Then I logged into a spare PC installed ACR and it worked with my account,. So I figure this is not really ACR issue, as it is something specific to my PC. Strange thing is it started working again last week and then stopped again today (it did work Saturday).

So has anyone else experienced this?



Thanks for any input you can offer

Thanks

 

[Datdude1]

Downloaded the App on my laptop and registered like they told me but when I tired to pull it up on my other device like they said I could afterwards, I still could not open the website from my other devices.

 

[Robmrjet]

Hey all just curious if anyone else has this issue. I log into ACR but the next screen (usually a splash screen) never comes up and I can't click on the poker lobby or anything within ACR its like it is frozen see vid here:

http://recordit.co/IWoyWdw2CD

Note: as I am moving the mouse I am left clicking trying to access one of the lobby options, or cashier and nothing works until I click on the advert and it opens a webpage.

This happened a couple months ago and I contacted tech support but they couldn't help. Then I logged into a spare PC installed ACR and it worked with my account,. So I figure this is not really ACR issue, as it is something specific to my PC. Strange thing is it started working again last week and then stopped again today (it did work Saturday).

So has anyone else experienced this?



Thanks for any input you can offer

Thanks

Hi Ace,..

Yes, it happens for me at times also. When I first downloaded the site I had to change some program settings on my laptop. ACR's Live Support over the PHONE walked me right through it. Took about 15 or 20 minutes with them on the phone with me, if I remember right. ((i've got this..selective memory thing going on))

Now..with that said..
it still happens on occasion on my old laptop I use.

It's usually my wifi connection OR that I have been playing for a long time online.

I will play on 3 different sites at a time sometimes and don't want to close out the game, or games, to keep the "cache" on my computer cleaned.
I have an old pentium laptop with CC cleaner on it, I run that to clean the system it will work fine after that if the reason is my computer just needs to be cleaned.

BUT.....the MOST common reason for me is the internet connection. I'm on an open wifi network that's setup by the neighborhood I live in.
FREE INTERNET IS A BONUS!!
But at times the connection will be weak depending on the weather conditions, and I get that EXACT SAME issue going on.
Most times it will load up...it will just take forever.

My very simple cure for that is....tethering into my phone and using it's internet.
Works every time.
I've NEVER had an issue when tethered into my phones internet. The site works great on it. BUT...I've got unlimited data on this phone. So I don't recommend it for anyone that has a data limit that can run up phone fees if they go over it.

If you're on the same internet connection using the 2 different computers, I would suggest TELEPHONING Live Support on ACR.
IF....those 2 different computers are using the same internet connection, it is most likely just settings in the one computer.

Those guys on the Phone Support have really helped me out of some fixes when I first got on the site. I'm only using Live Chat support now for simple issues like....hey I WANT TO YELL AT SOMEONE BECAUSE MY TOURNAMENT JUST LOCKED UP!! :aetsch:
They bear with me well in those situations.

Which happens intermittently on any online poker site.

Try calling live support on the phone.
AND...do an update here, I'd be interested in knowing what the fix was.
Knowledge is powerful...lol.
And I have lots of log folders with things like this in it.

GOOD LUCK ON THE TABLES ACE!!!!
Robert.

 

[ACR Rep]

Just for fun, to check this out, close your eyes and throw away your mouse and try to sign up. This is what a blind person would have to do. Someday, I can tell you lots of funny stories about blind people and computers. And if you want to have fun, go on YouTube and search for world's largest all blind skydiving formation. You will see my deceased cousin and his friend. Yes there were only two.

Oh wow , that's awesome! And really thank you very much for sharing this great message. I sent it to upper Management so they can have this important comment.