ACR Thread

[_420_420_]

Getting better with the crashing... still happens

I think that ACR has been a lot more stable since the start of this year... that does not mean that it still does not crash.
However, it does seem to come back up more quickly, for the most part, it is just a a few minutes, maybe around 20.
And also it seems that they have better communications when it goes down.
So overall, I would say that it is working decently well.

 

[Helloween]

when we can play in CC freerolls and other tourneys in mobile version?

 

[Larry Robbins]

Not sure you did it ACR Rep, but thank the folks for fixing the AUTO login - mine workss not.

SIPPY

 

[Larry Robbins]

Mine works now!!! Sorry.

Sippy

 

[nestabear]

almost made it into the tickets grrrrrr !!!

got to 17 LOL

 

[Larry Robbins]

Force Quit

Hi ACR Poker Rep - Here is another issue you could help report - after playing a game and I wish to disconnect from the ACR card room - the software will not allow me to exit the site - it says I cannot exit the site while sitting at a table . I was not sitting at a table and even if I was I should be able to exit the ACR site. I need to do a force Quit from the software on my PC.

Thank you for any help.


Sippy

 

[ACR Rep]

It wasn't a suggestion it was an obscene liberty ACR takes when it makes my computer operate out of my control....And what was the response from the department in charge? The issue continues and no issue that I've brought to your attention prior to has gotten addressed to a point where a fair and appropriate resolution has been executed. Those contained in this thread, those you asked me to send you via PM, all inclusive.

I understand you intermediate, and you seemingly pass a message along, I get that. When I take the time to detail an issue and the result is ineffective, do understand I will forgo that approach, but not the sought resolution.

I understand your point and I did send it to the IT as a suggestion. They told me that this is how it works, the exit and welcome windows should be there so our players can know which are the latest promotions.

 

[ACR Rep]

Is there a way to minimize the size of the screen when playing at a table? I'm on mac and the little double arrow comes up to suggest that I can change the window size but whenever I try to do it nothing happens. Also will SnG 2.0 ever come out for mac?

Is there a way to minimize the size of the screen when playing at a table?


Not at the moment.


Also will SnG 2.0 ever come out for mac?


We are currently working on a new version of our software, meanwhile, you can play our SnG 2.0 on our mobile App just click on this link https://www.americascardroom.eu/ from your cell phone and then log in as you normally do.

 

[ACR Rep]

I have just gotten back into playing a little online. As a recreational player I find it annoying that late registration goes on for 12 or 15 levels. I know you are generating rake but as a recreational player I want the tournament to be halfway over by level 15. I have other things in life to do other than play a $3 tournament forever.

I know sit and gos are an option but I feel the opportunity for collusion among players is too high in a sit and go situation. Same as in cash games.


Bottom line I would like tournaments with 3 level max registration. I understand that there would be no minimum guarantees on these games.


Just the thoughts of a recreational player.

Thank you for your comment, I sent it to the Tournaments department.

 

[ACR Rep]

Department: Login Help
Full Name: Visitor
Email:
Your Question:
Operator: Kevin S
11:43 Your Question:
11:43 Welcome to our Live Chat Department, we have an increase in contacts. Please wait and one of our operators will be with you shortly.
11:43 You are now chatting with Kevin S (Poker Solutions Agent) - Login Help
11:43 Kevin S: Hello! Welcome to our Live Chat Department, my name is Kevin
11:43 Visitor: This is the 2nd time today I have reset my password for it to NOT work after it has been confirmed so OMG WTH anyone know how to fix this for me? I have uninstalled and reinstalled your software once today already and I am getting ready to do it again.
11:43 Visitor: sp1r1tu4l_33 is my screen name
11:45 Visitor: and?
11:45 Visitor: hello kevin
11:45 Kevin S: May I please have your username or registered email address, so I can locate your account and assist you better?
11:45 Kevin S: We're running big tournaments on weekends, be sure to check the Million Dollar Sunday $250+$15, or get on a satellite for a fraction of the buy in!
11:45 Visitor: gee
11:45 Kevin S: Thank you. Please allow me a moment while I research on this.
11:45 Visitor: you mean that thing up above
11:46 Visitor: so you want me to check the tourneys on a site I have no access to?
11:47 Visitor: emk211@hotmail.com
11:47 Visitor: sp1r1tu4l_33
11:47 Visitor: you will be the second customer service rep that tells me there is nothing wrong?
11:48 Kevin S: Please bear with me.
11:48 Visitor: yeah I beared with the last person too and they basically told me I was nuts because there was nothing wrong
11:48 Visitor: and yet
11:49 Visitor: an account I could sign into this morning suddenly turned into the account from HELL
11:51 Visitor: first I changed my password to doubleE211 and it did not work, then I changed it to Erik1234, and that does not work and now I will change it again...
11:52 Visitor: each time it was confirmed
11:52 Visitor: as valid
11:52 Visitor: and yet
11:52 Visitor: here I sit
11:52 Visitor: wanting to play
11:52 Visitor: and No WAY!
11:53 Visitor: OI VAY
11:54 Kevin S: I just emailed a password to your email address
11:54 Kevin S: Is there anything else I can help you with?
11:55 Visitor: seriously?
11:55 Visitor: what password did you send?
11:55 Visitor: all it does is give me a link to change it again
11:56 Visitor: interesting method of customer service.

I'm sorry about this, If you still need help let me know so I can assist you.

 

[ACR Rep]

Hi ACR REP - I cannot do a copy of the login screen - I have an Apple PC - but it says wrong password when I do auto login - also now it has deleted my password, so I just have to re-type it - lol.

Thank you.


Sippy

"I cannot do a copy of the login screen "


This is for security reasons (Also applies to the Windows version).


Make sure you have the "Remeber password option" activated.


If it's still happening please let me know so I can send the report to the IT department.

 

[ACR Rep]

Hi ACR Rep - I was wondering if ACR could add Ohama H/L to their SnGo's for 9 players. Buy in could be 50 cents on up. I would like to play in those. I see the cash games, but SnG is a little different.

Thank you for your consideration.


Sippy

Thank you very much for this great suggestion! I sent it to the department in charge.

 

[ACR Rep]

First off, I would like to say Ive finally found a good site that allows U.S. players! Your player avatars are ok. But, I like to be able to see the face of the people on the table. Is there any chance that you will ever make it possible to use our own picture for an avatar?

I appreciate the suggestion, our Development team has this on their list.

 

[ACR Rep]

For Crypto deposits is CHP a deposit method? CHP is what CoinPoker uses and I want to move some money. Also consider lowering the deposit min. for crypto to $50 dollars as you have with BTC.

Not at the moment but we are constantly including new cryptos on our cashier.

 

[ACR Rep]

It would be awesome if we could see players we made notes on in the tournament lobby. Like it it could show the colored tag next to them. Also I would really like to have some more colors to use with the note system. Thanks!

Thank you so much for your suggestion! I do really appreciate it, I sent it to the department in charge.

 

[ACR Rep]

In the Mac client, the ITM tab says "balamnce" as a typo for "balance."

The description for the BIG10 6max this afternoon says "5,00" starting chips (missing 0).

Thank you I sent it to the Tournaments department.

 

[ACR Rep]

Mine works now!!! Sorry.

Sippy

Oh great I'm glad to read that! Any questions or if you need help let me know.

 

[ACR Rep]

Hi ACR Poker Rep - Here is another issue you could help report - after playing a game and I wish to disconnect from the ACR card room - the software will not allow me to exit the site - it says I cannot exit the site while sitting at a table . I was not sitting at a table and even if I was I should be able to exit the ACR site. I need to do a force Quit from the software on my PC.

Thank you for any help.


Sippy

Hmm, that's my first time I heard about that. It was just one time that happened? Or it happens several times?

 

[ACR Rep]

when we can play in CC freerolls and other tourneys in mobile version?

I don't have the exact time frame but, our IT department is working very hard so they can release more features soon.

 

[emk211]

Okay, I am a bonehead. Recently, I posted a situation that could have been avoided if I only paid attention to what I was looking at...The sign in for ACR requires the email, not screen name and so, I kept trying to sing in with my screen name and it would not let me.


But, the customer service people did not even suggest that could be the problem and I contacted them multiple times live and email, all with the same response basically and none of them mentioning anything about the sign in requirements.


I finally looked closer, I mean all the other sites I have used always required the screen name, silly me.

 

[Jooseme]

I just got into an argument with ACR abut them not honoring the points system. They said since I'm receiving rakeback I'm not eligible for the "Elite points system." They decided to stick to their guns. :/

 

[WhereDidMyEVGo]

I just got into an argument with ACR abut them not honoring the points system. They said since I'm receiving rakeback I'm not eligible for the "Elite points system." They decided to stick to their guns. :/

Well yeah, what did you think, you should be able to double dip on rakeback?

 

[Infinity Objective]

I understand your point and I did send it to the IT as a suggestion. They told me that this is how it works, the exit and welcome windows should be there so our players can know which are the latest promotions.

And welcome windows to sites I cannot even become a member much less enjoy a promotion. The ACR "sword" usage is too broad here and this answer shows it's not only an inconvenience but a wasteful exercise for your company. You also didn't address any issues from the past in this last response, The rep if that be you before this response did not address any previous responses to any satisfaction much less understanding.

Please review any postings I've made in this thread, responses, inclusive of this one and let me know. The search feature within the thread makes that very easy. Thanks.

 

[John_3_16]

Okay, I am a bonehead. Recently, I posted a situation that could have been avoided if I only paid attention to what I was looking at...The sign in for ACR requires the email, not screen name and so, I kept trying to sing in with my screen name and it would not let me.


But, the customer service people did not even suggest that could be the problem and I contacted them multiple times live and email, all with the same response basically and none of them mentioning anything about the sign in requirements.


I finally looked closer, I mean all the other sites I have used always required the screen name, silly me.

Depends on the site as to login requirements. Email, screen name or assigned ID... Any of these may be the requirement.

Congrats on solving your login mystery. Frustrating but satisfying none the less.

GL and God bless.

 

[MikeCarasone]

When will the mobile app be completed and include MTTs and cash games and not just limited to jackpot games ?