- Status
O
Olvia
Rock Star
Silver Level
"-To apply, click on the "Debit Cards" icon in your cashier and follow the instructions provided there"
Your website does not have any conditions for using your debit card
Can I find out the detailed tariffs for using your debit card if I want to order it? What bank does he issue? If the service charge is a month?
How much should I pay for using it in a year? What percentage of AmecicasCardRoom is deducted from withdrawing money from the poker room for this card? What percentage of the transfer from your card to another mastercard?
Your website does not have any conditions for using your debit card
Can I find out the detailed tariffs for using your debit card if I want to order it? What bank does he issue? If the service charge is a month?
How much should I pay for using it in a year? What percentage of AmecicasCardRoom is deducted from withdrawing money from the poker room for this card? What percentage of the transfer from your card to another mastercard?
S
Siberian13
Rising Star
Bronze Level
Hi,
Just updated everything on my computer. Running Windows 10. Updated Java, Flash, Windows updates. I normally play on BetOnline and have zero issues. I downloaded your software about 8 times. Very frustrating. I was finally able to set up an account in between lagging and your software timing out. My antivirus is Mcafee if that helps. I've allowed your program through the firewall as well and allowed your website through parental controls. Was finally able to make a $100 deposit to test out the cashier process. Finally played a game for a bit and then crashed again. Played a 2nd table and same thing. Playing a third table now and same thing. If you don't get to a table fast enough the error message pops up client not responding. What else can I do to make this work before I cash out and give up? I feel like this should be very simple. Is there an issue with your software? I have no issues with any other program on my PC. When I click on the sitngo or tourney tab, another window pops up. Is that normal? When you are in the main lobby trying to pick a table. They all disappear and then reappear like its refreshing every 2 seconds. My internet connection is great.
Thanks,
Siberian13
Just updated everything on my computer. Running Windows 10. Updated Java, Flash, Windows updates. I normally play on BetOnline and have zero issues. I downloaded your software about 8 times. Very frustrating. I was finally able to set up an account in between lagging and your software timing out. My antivirus is Mcafee if that helps. I've allowed your program through the firewall as well and allowed your website through parental controls. Was finally able to make a $100 deposit to test out the cashier process. Finally played a game for a bit and then crashed again. Played a 2nd table and same thing. Playing a third table now and same thing. If you don't get to a table fast enough the error message pops up client not responding. What else can I do to make this work before I cash out and give up? I feel like this should be very simple. Is there an issue with your software? I have no issues with any other program on my PC. When I click on the sitngo or tourney tab, another window pops up. Is that normal? When you are in the main lobby trying to pick a table. They all disappear and then reappear like its refreshing every 2 seconds. My internet connection is great.
Thanks,
Siberian13
Animylgamer
Enthusiast
Silver Level
Hell YEAH they are... the "ACR" poker clients (I play on Black Chip Poker) are screwed all to hell!!!
I banked BIG time earlier tonight on a $20 buy-in "Streak" tournament via BlackChip Poker...
...went to withdrawal some of that winning BACK to my bank card which I have done before and I get a page that asks me to send ANOTHER:
I have ALREADY done this at the beginning of 2018 and have made 2 withdrawals without having to re-send all this paperwork CRAP yet again!!!
*/rant_on*
I DO NOT WANT TO WAIT 6-8 WEEKS for Customer Service to mail me a damn Banknote/Cashiers Check
By the way, the people you have working your 1-877-324-4195 "help"line number are a bunch of IDIOTS.
I PUT MONEY, VIA MY BANK CARD ONTO MY BCP POKER bankroll AND I SHOULD BE ABLE TO SEND BACK MONEY TO MY BANK CARD FROM MY BANKROLL WITHOUT HAVING TO SEND:
1. Scan or photograph one of the following options:
3. Scan or photograph the KYC form
FIFTY BILLION-GAZILLION TIMES!!!!
GIVE ME MY MONEY I WON!!!:hello:
I banked BIG time earlier tonight on a $20 buy-in "Streak" tournament via BlackChip Poker...
...went to withdrawal some of that winning BACK to my bank card which I have done before and I get a page that asks me to send ANOTHER:
I have ALREADY done this at the beginning of 2018 and have made 2 withdrawals without having to re-send all this paperwork CRAP yet again!!!
*/rant_on*
I DO NOT WANT TO WAIT 6-8 WEEKS for Customer Service to mail me a damn Banknote/Cashiers Check
By the way, the people you have working your 1-877-324-4195 "help"line number are a bunch of IDIOTS.
I PUT MONEY, VIA MY BANK CARD ONTO MY BCP POKER bankroll AND I SHOULD BE ABLE TO SEND BACK MONEY TO MY BANK CARD FROM MY BANKROLL WITHOUT HAVING TO SEND:
1. Scan or photograph one of the following options:
- Passport
- National ID
- Driver's license with SSC (?)
3. Scan or photograph the KYC form
FIFTY BILLION-GAZILLION TIMES!!!!
GIVE ME MY MONEY I WON!!!:hello:
Animylgamer
Enthusiast
Silver Level
Uhhh yeah they are... the poker clients are screwed all to hell!!!
I banked BIG earlier tonight on a Streak tournament... TRIED to put some money BACK onto my bank card and I have to go through all this CRAP AGAIN:
1. Scan or photograph one of the following options:
3. Scan or photograph the KYC form
HOW MANY FRIGGEN COPIES DO YOU NEED???:banghead:
Just put the damn money BACK onto my bank card!!!
I banked BIG earlier tonight on a Streak tournament... TRIED to put some money BACK onto my bank card and I have to go through all this CRAP AGAIN:
1. Scan or photograph one of the following options:
- Passport
- National ID
- Driver's license with SSC (?)
3. Scan or photograph the KYC form
HOW MANY FRIGGEN COPIES DO YOU NEED???:banghead:
Just put the damn money BACK onto my bank card!!!
lilpotato
Legend
Bronze Level
After ACR software update my main computer would never login to ACR after I clicked login button, box would disappear but not log-in, hover cursor over anything click on anything nothing worked on acr client. My laptop still worked and another pc worked as well. So I uninstalled acr and reinstalled still same problem, then I tried clean install of Windows and unbelievably it still would not work. So I ordered another PC. Then I remembered I had an old hard drive so I installed windows on it just to see if it would work and it did, so now I knew that something on the SSD in my PC got screwed up and even reformatting and clean Windows install and new acr install still did not work. Using this old hard drive was not an option so I was glad I ordered a new pc. But then I had a thought... This old hard drive works so I thought what if I cloned it to the ssd instead of installing with windows tool? So I downloaded easus todo back up and cloned the drive to the ssd and what do ya know it works I have my pc back with ACR working. I have another pc on the way lol oh well i have a back up pc I guess.
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grumblbrumbl
Visionary
Silver Level
After updating my client does not enter the AСR. Appears this error: "Your client has experienced an error during your last session...". And report an error at this address. Mailto: notification@igsoft.com subject: Crash Report.
What to do? Wait?
What to do? Wait?
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A
ACR Rep
AmericasCardroom Rep
Silver Level
Hello, in that case please contact our CS department via live chat here https://www.americascardroom.eu/poker-customer-support/ or call at 1-877-314-4195
so they can provide you that specific information.
A
ACR Rep
AmericasCardroom Rep
Silver Level
A
ACR Rep
AmericasCardroom Rep
Silver Level
That specific prepaid debit card is only a cash out option! You can check the information here: https://www.americascardroom.eu/play-poker-for-real-money/cashing-out-your-winnings/
A
ACR Rep
AmericasCardroom Rep
Silver Level
Hello, are you still getting issues? If yes, tell me please so I can assist you!
A
ACR Rep
AmericasCardroom Rep
Silver Level
A
ACR Rep
AmericasCardroom Rep
Silver Level
After updating my client does not enter the AСR. Appears this error: "Your client has experienced an error during your last session...". And report an error at this address. Mailto: notification@igsoft.com subject: Crash Report.
What to do? Wait?
Hello, are you still getting issues? If yes, tell me please so I can assist you!
A
ACR Rep
AmericasCardroom Rep
Silver Level
I'm asking each of you so I can make sure all of you still have issues because at this exact moment we do not have more reports. I want to know if it's already fixed on your side guys. Thank you for your cooperation!
A
ACR Rep
AmericasCardroom Rep
Silver Level
May I ask for a screenshot of the email? It's because the link didn't work for me.
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A
ACR Rep
AmericasCardroom Rep
Silver Level
I'm checking your case with one of the Cash out managers, please allow me a few hours so I can get the response from the manager. Thank you very much for your patience!
A
ACR Rep
AmericasCardroom Rep
Silver Level
Please let me know if you need help or if you have an issue so I can help you.
A
ACR Rep
AmericasCardroom Rep
Silver Level
Hello, please be so kind and contact directly with Cardschat support so they can help you with this request.
lilpotato
Legend
Bronze Level
No, I am good now. After cloning a hard drive to my ssd it fixed whatever conflict that the ACR software and ssd had. It had to be something in the small partition where the boot record is because that is the only thing that does not get formatted when you do a disk format. And I formatted and clean installed the whole Windows OS several times without it fixing the issue, but cloning makes an exact copy of one hard drive to another (or SSD) and after I cloned a hard drive that I had temporarily installed and set up with Windows in my PC to my non-working SSD it fixed the SSD and everything is working.
Edit: Just unfortunate that I ordered another PC before I figured out how to fix it
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A
ACR Rep
AmericasCardroom Rep
Silver Level
No, I am good now. After cloning a hard drive to my ssd it fixed whatever conflict that the ACR software and ssd had. It had to be something in the small partition where the boot record is because that is the only thing that does not get formatted when you do a disk format. And I formatted and clean installed the whole Windows OS several times without it fixing the issue, but cloning makes an exact copy of one hard drive to another (or SSD) and after I cloned a hard drive that I had temporarily installed and set up with Windows in my PC to my non-working SSD it fixed the SSD and everything is working.
Edit: Just unfortunate that I ordered another PC before I figured out how to fix it
I apologize for the inconveniences, I'm glad it got fixed. Any question or need help please let me know!
I'll be more than glad to assist you.
A
ACR Rep
AmericasCardroom Rep
Silver Level
Could you please be so kind and provide me more details so I can help you.
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