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(Side note: "Streaks" are (1001.1%) helluva lot more fun than trying to grind for/up the MDS ticket ladder.)

Was wondering about that...

I've been playing a lot of the new(? ) "Streak" tournament. When I've reloaded my balance for higher buy-ins I noticed there is no longer a box for promo/bonus codes, but yet I still get emails from ACR/BCP for an "up to $1000 bonus for depositing" and been wanting to use a code that (was also emailed to me) that linked me to this page:

http://www.winningpoker.org/bonus/blackchip-poker-bonus-code/

Hello, the cash out manager was trying to find your account but the information you wrote on your profile here on Cards Chat is not valid in our system. Please be so kind and send me your nickname by private message.
 
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Good whatever time of day applies! Prompt me please how to find the tournament of OTR Afternoon Grinders

Hi! Please go to the poker application, make sure "Tourney", "All" and "All" then go to Filters and write OTR, you should see it there! Make sure to check the little box on filter so you can find it.
 
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Olvia

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Why should I call for a lot of money in your support from another country? When I ask your support for very simple answers on the tariffs of the debit card sent by you. Why not reply in writing? What is so difficult I ask? I have no confidence in oral responses.
I want to know why I pay $ 25

I want to know from you the detailed tariffs for using your debit card if I want to order it. What bank does he issue? What is the monthly maintenance fee?
How much should I pay for using it in a year? Are AmecicasCardRoom percent deducted for withdrawing funds from the poker room to this card? What percentage of the transfer from your card to another mastercard?
 
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Why should I call for a lot of money in your support from another country? When I ask your support for very simple answers on the tariffs of the debit card sent by you. Why not reply in writing? What is so difficult I ask? I have no confidence in oral responses.
I want to know why I pay $ 25

I want to know from you the detailed tariffs for using your debit card if I want to order it. What bank does he issue? What is the monthly maintenance fee?
How much should I pay for using it in a year? Are AmecicasCardRoom percent deducted for withdrawing funds from the poker room to this card? What percentage of the transfer from your card to another Mastercard?

I understand, by this information is in a PDF format I cant paste it here and they MUST send this information via email that's why I can write here the information. What I'm going to do if you want is, if you provide me your nickname (or email address if you don't have an account created) and then they will send you an email with the pdf file and all the details you must now regarding this cash out option. Is that okay with you?
 
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Ok. I will write you my nickname and email address in a personal message. Send me information about the rates of the debit card in PDF format/
But I do not have the necessary 15 posts to send a private message today
 
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Denver225

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reinstallation did not help
The same thing on BCP
jLtFKUmO.jpg
Depbn5H3.jpg
 
Verdue167

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"you have no real money in your account"

Hello everyone,

i have played on ACR for a while and won 90 cents through some freerolls. However, when i try to sit down at a cash game table (0,01/0,02NL) i get the message 'you have no real money in your account'. I mailed support a few days ago but to na avail, i haven't got an answer. Has anyone had the same issue? Does anyone know what could be the case here?


Thom
 
grumblbrumbl

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Hello, are you still getting issues? If yes, tell me please so I can assist you!
My mistake, which I described, disappeared. But now I can not log into my account. Says to me:

d78b71fe367e78923a553958f6230400-full.png


I tried changing the password, but it did not work.:(:(:(
 
Helloween

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What about the deposit and withdrawal of money through bitcoins? What fees do I have to pay for a deposit to my account? How much is lost when withdrawing money? How quickly payments are made?
 
Helloween

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Oh, yes, why is there still no full-fledged mobile client? Some steps in this direction developers doing?
 
grumblbrumbl

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My mistake, which I described, disappeared. But now I can not log into my account. Says to me:

d78b71fe367e78923a553958f6230400-full.png


I tried changing the password, but it did not work.:(:(:(

Now all is well. Everything is working. No mistakes. Technical support of the ACR has done. Thank you.
 
Gary_Heart

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I noticed I could not see my account details a couple of days ago - like cash balance !! :eek:
So I asked customer support ...
Subject: Can't see my account
Message: when I click on cashier in poker client just a blank black screen pops up - no account information at all !!

And they responded ...
Dear Gary,
We hope this email finds you well, It's a pleasure for us to assist you.

We have been reporting this issue with our developers, they have been working on it, although there are some options that have been letting the App run correctly.
Would please fallow this steps to see if it works.

1. temporary disable the firewall
2. add and exception on the antivirus if you have one.
3 make sure as well to have java and above flash player updated.

If these steps does not help please let me know so we can follow with further support;.

I really don't trust on-line poker especially when the want me to disable my anti-virus :icon_puke

Now COME ON - fix it already and stop with the excuses to violate my anti-virus programs :mad:
 
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Ok. I will write you my nickname and email address in a personal message. Send me information about the rates of the debit card in PDF format/
But I do not have the necessary 15 posts to send a private message today

Soon as you can send me the message so they can send you the information.
 
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reinstallation did not help
The same thing on BCP
jLtFKUmO.jpg
Depbn5H3.jpg

I sent your case to the IT department so they can check it. Some players are getting the same issue. Soon as they contact me I will let you know here.
 
A

ACR Rep

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I noticed I could not see my account details a couple of days ago - like cash balance !! :eek:
So I asked customer support ...
Subject: Can't see my account
Message: when I click on cashier in poker client just a blank black screen pops up - no account information at all !!

And they responded ...
Dear Gary,
We hope this email finds you well, It's a pleasure for us to assist you.

We have been reporting this issue with our developers, they have been working on it, although there are some options that have been letting the app run correctly.
Would please fallow this steps to see if it works.

1. temporary disable the firewall
2. add and exception on the antivirus if you have one.
3 make sure as well to have java and above flash player updated.

If these steps does not help please let me know so we can follow with further support;.

I really don't trust on-line poker especially when the want me to disable my anti-virus :icon_puke

Now COME ON - fix it already and stop with the excuses to violate my anti-virus programs :mad:

Hello, this issue is not related to the antivirus. I sent your case to the IT department so they can check it. Some players are getting the same issue. Soon as they contact me I will let you know here. I appreciate your patience and cooperation.
 
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Hello everyone,

i have played on ACR for a while and won 90 cents through some freerolls. However, when i try to sit down at a cash game table (0,01/0,02NL) i get the message 'you have no real money in your account'. I mailed support a few days ago but to na avail, i haven't got an answer. Has anyone had the same issue? Does anyone know what could be the case here?


Thom

May I have your nickname by private message so I can take a look on this situation.
 
A

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Now all is well. Everything is working. No mistakes. Technical support of the ACR has done. Thank you.

It's a pleasure to assist you if you need help or have any questions just let me know.
 
purple714

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Not credited for placing

Yesterday I took 2nd in an ACR $10 freeroll and the winnings were not credited to my account. Here is a screenshot of the game statistics. Please look into this, thank you.
 

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What about the deposit and withdrawal of money through bitcoins? What fees do I have to pay for a deposit to my account? How much is lost when withdrawing money? How quickly payments are made?

What about the deposit and withdrawal of money through bitcoins?


Please be so kind and check the following link: https://www.americascardroom.eu/bitcoin-poker/


What fees do I have to pay for a deposit to my account?


We do not charge any fees for deposits.


How much is lost when withdrawing money?


If you are referring to Bitcoin cashout:


fluctuations, so you might see differences in the amount sent and received due to currency conversions. Bear in mind that the rate used for the conversion will be the one available at the moment the payout is processed. If at any time your payout is being processed and you would like to cancel it due to fluctuations, please alert us via phone at 1-877-314-4195 so we can try to stop the transaction.


How quickly are payments made?

This depends on the method you choose, for example, Bitcoins take 48-72 hours.


Oh, yes, why is there still no full-fledged mobile client?


Our department in charge is working hard on this, soon as possible they will release more games on the mobile.


Some steps in this direction developers doing?


Could you please be so kind and provide me more details, I don't understand what you mean.
 
Animylgamer

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I'm checking your case with one of the Cash out managers, please allow me a few hours so I can get the response from the manager. Thank you very much for your patience!

My apologies for the rant and multiple post (flagged for removal) in my previous post; it's just irritated having to send the same forms and information over and over, again and again.

I am tempted to try this new Bitcoin thingy (yeah I'm "oldschool" and not up to date with all these crazy crypto-currencies Apps and all that). I went to the bitcoin website and created a wallet but confused: I have a bitcoin "cash" wallet, and a bitcoin "core" wallet. Which one do I use, and to receive $ do I just copy the 30 something digit "code" for my bitcoin address that is under that scan box thingy in one of the wallets?
 
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jospel

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go to he rewards section from the main screen, you can go to the beast or crush leader board from there
 
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jospel

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I'm almost certain that that is forbidden. I can't imagine them(acr) allowing you to pull that off.
 
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Yesterday I took 2nd in an ACR $10 freeroll and the winnings were not credited to my account. Here is a screenshot of the game statistics. Please look into this, thank you.

Hello, I checked this with the tournament department and it was credited:


Tourney Guarantee from tournament "$10 Freeroll - On Demand" (8338481) Tourney Guarantee $10 Freeroll - On Demand 8338481 credit $1.35.
 
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My apologies for the rant and multiple post (flagged for removal) in my previous post; it's just irritated having to send the same forms and information over and over, again and again.

I am tempted to try this new Bitcoin thingy (yeah I'm "oldschool" and not up to date with all these crazy crypto-currencies apps and all that). I went to the bitcoin website and created a wallet but confused: I have a bitcoin "cash" wallet, and a bitcoin "core" wallet. Which one do I use, and to receive $ do I just copy the 30 something digit "code" for my bitcoin address that is under that scan box thingy in one of the wallets?

There is indeed a difference between "Bitcoin" (BTC) and "Bitcoin Cash" BTC it`s like US dollars and Canadian dollars.


So make sure to do not mix the currencies, although most wallets will offer their services in both cryptocurrencies (BTC and BCH) simultaneously


Just a small suggestion. is to take the time to read more about the specific wallet that suits you and starts with small transactions at the beginning until you feel more confident to start larger transactions.


Keep in mind that BTC wallets are meant to be a digital wallet what I meant is like if you lost your physical wallet you lost all of it, the same thing will happen if you lost your e-wallet access, so make sure to read and understood the recovery procedures of your wallet in case of password or username lost.
 
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Olvia

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Thank you, I finally received from the support detailed tariffs for the use of a debit card. They were on the second page, I did not immediately find them.
 
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