ACR Thread

[ACR Rep]

ACR needs to show mucked hands at showdown.

You can for example, if someone bets you on the last hand of the table and you pay comes to the showdown if not, you will have the Muck Cards option.

 

[ACR Rep]

Everyone knows that on January 25, 2018 a lot of tournaments were stopped due to technical problems. Why does AmericasCardroom deny these problems and refuse to refund the money I spent on rebuy in a discontinued tournament?


Here is the text of their Hello message


So this is what this connection is for you. does not apply for a refund.


Best regards


Hector J
Americas Cardroom Support Team



Here is the game that was discontinued


1) Game ID: 1106749832 25/50 AcademyPoker MDS Mega Freebuy, Table 3 (Hold'em


2) Game started at: 2018/1/25 2: 31: 1


Player AlaskaRu

Hello, may I have your nickname please by private message so I can check this.

 

[Alaska_back]

If you need my nickname, I sent it

The result on my question will be? Or money so constantly will be written off?

To help readers understand what is the support ACR

25 january Support :

[FONT=Verdana, Arial, Helvetica]We hope this email finds you well.

We just experienced sever related issues. Adjustments should have been automatic for tournaments, if not, they will be done shortly. Keep note that cash games would revert to the balance prior to when the affected hand started.

If you have any doubts, our chats are also available 24-7. We are always here to help.

Kind Regards,

Mars C[/FONT]
[FONT=Verdana, Arial, Helvetica]
[/FONT]28 january :
[FONT=Verdana, Arial, Helvetica]We hope this email finds you well, It's a pleasure for us to assist you.

Please be kindly informed in order for us to do a further investigation we need the following information:

1) Table name / Hand ID / Tournament ID
2) Time and date.

Please be kindly advised that now we have a section in our website were you can submit the inf here: http://www.winningpokernetwork.com/security/

Please let us know if there is anything else we can do for you, we are at your service!

Kind Regards,

Johnny V.
Americas Cardroom Support Team
[/FONT]
5 february ( after repeated reminders ) :

So this is what this connection is for you. does not apply for a refund.
Best regards
Hector J
Americas Cardroom Support Team

P.S. Although all who played on this day know the games were stopped

Since the official representative can not or does not want to distinguish the February tournament AcademyPoker MDS Mega Freebuy from the game on January 25
I give distributions after which I did rebuy: :

Game started at: 2018/1/25 2:31:1
Game ID: 1106749832 25/50 AcademyPoker MDS Mega Freebuy, Table 3 (Hold'em)
Seat 3 is the button
Seat 1: AlaskaRu (75).
Seat 2: MOKORONNA (975).
Seat 3: NCpoolshark (925).
Seat 4: Diamant (950).
Seat 5: Jnalanth (2075).
Seat 6: NlSmetana (1000).
Seat 7: Shaadrin (1000).
Player Diamant has small blind (25)
Player Jnalanth has big blind (50)
Player Diamant received a card.
Player Diamant received a card.
Player Jnalanth received a card.
Player Jnalanth received a card.
Player NlSmetana received a card.
Player NlSmetana received a card.
Player Shaadrin received a card.
Player Shaadrin received a card.
Player AlaskaRu received card: J♠
Player AlaskaRu received card: 7♠
Player MOKORONNA received a card.
Player MOKORONNA received a card.
Player NCpoolshark received a card.
Player NCpoolshark received a card.
Player NlSmetana folds
Player Shaadrin folds
Player AlaskaRu allin (75)
Player MOKORONNA folds
Player NCpoolshark folds
Player Diamant folds
Player Jnalanth calls (25)
*** FLOP ***: [6d 4c 2s]
*** TURN ***: [6d 4c 2s] <font color='black'>A♣</font>
*** RIVER ***: [6d 4c 2s Ac] <font color='red'>9<font face="arial">♦</font></font>
------ Summary ------
Pot: 175. Rake 0
Board: [6d 4c 2s Ac 9d]
Player AlaskaRu shows: High card A [Js 7s]. Bets: 75. Collects: 0. Loses: 75.
Player MOKORONNA does not show cards.Bets: 0. Collects: 0. Wins: 0.
Player NCpoolshark does not show cards.Bets: 0. Collects: 0. Wins: 0.
Player Diamant does not show cards.Bets: 25. Collects: 0. Loses: 25.
*Player Jnalanth shows: One pair of 2s [2d 10d]. Bets: 75. Collects: 175. Wins: 100.
Player NlSmetana does not show cards.Bets: 0. Collects: 0. Wins: 0.
Player Shaadrin does not show cards.Bets: 0. Collects: 0. Wins: 0.
Game ended at: 2018/1/25 2:31:18


Game started at: 2018/1/25 2:31:24
Game ID: 1106749963 25/50 AcademyPoker MDS Mega Freebuy, Table 3 (Hold'em)
Seat 4 is the button
Seat 1: AlaskaRu (3000).
Seat 2: MOKORONNA (975).
Seat 3: NCpoolshark (925).
Seat 4: Diamant (925).
Seat 5: Jnalanth (2175).
Seat 6: NlSmetana (1000).
Seat 7: Shaadrin (1000).
Player Jnalanth has small blind (25)
Player NlSmetana has big blind (50)
Player Jnalanth received a card.
Player Jnalanth received a card.
Player NlSmetana received a card.
Player NlSmetana received a card.
Player Shaadrin received a card.
Player Shaadrin received a card.
Player AlaskaRu received card: 2♠
Player AlaskaRu received card: <font color='red'>7♥</font>
Player MOKORONNA received a card.
Player MOKORONNA received a card.
Player NCpoolshark received a card.
Player NCpoolshark received a card.
Player Diamant received a card.
Player Diamant received a card.
Player Shaadrin folds
Player AlaskaRu folds
Player MOKORONNA folds
Player NCpoolshark folds
Player Diamant folds
Player Jnalanth folds
Uncalled bet (25) returned to NlSmetana
Player NlSmetana mucks cards
------ Summary ------
Pot: 50. Rake 0
Player AlaskaRu does not show cards.Bets: 0. Collects: 0. Wins: 0.
Player MOKORONNA does not show cards.Bets: 0. Collects: 0. Wins: 0.
Player NCpoolshark does not show cards.Bets: 0. Collects: 0. Wins: 0.
Player Diamant does not show cards.Bets: 0. Collects: 0. Wins: 0.
Player Jnalanth does not show cards.Bets: 25. Collects: 0. Loses: 25.
*Player NlSmetana mucks (does not show cards). Bets: 25. Collects: 50. Wins: 25.
Player Shaadrin does not show cards.Bets: 0. Collects: 0. Wins: 0.
Game ended at: 2018/1/25 2:31:30

What else can you prove?

More than 10 days, an absolutely incompetent support ACR fools the player for illegally taking one dollar rebuys

 

[cubons]

More than 10 days, an absolutely incompetent support ACR fools the player for illegally taking one dollar rebuys

You should take a screenshot of that play that would be an evidence for you. Good luck to get your money back.

 

[Alaska_back]

I gave them two distributions in a row before and after rebuy as in junior classes for children. They now think what to write in order not to return

 

[Zorba]

Absolutely useless representative here is just nothing does

The ACR rep answered you only 17 hours ago when he asked for your table name, if you sent it give the rep some time to get you an answer.

Also, do you realise that ACR does not need to have a rep here, CardsChat got them here and they have been helpful to many people, lets not drive them away.

😎

 

[Jockerist]

Is there a mobile version for tablets and phones? Throw off the link. Or for "blackchip poker".

 

[ACR Rep]

More than 10 days, an absolutely incompetent support ACR fools the player for illegally taking one dollar rebuys

We apologize for the misunderstanding, if you check your transaction history the rebuy was returned 2018/01/24 22:38:19 Rebuy returned Rebuy AcademyPoker MDS Mega Freebuy 8163347 $1.00.


The CS department will send you a screenshot of the data to your email address.

 

[ACR Rep]

Is there a mobile version for tablets and phones? Throw off the link. Or for "blackchip poker".

For Black Chip Poker? No, not at the moment. But we do have it on the deployment list.

 

[Alaska_back]

First, support says that I did not do rebuys in this tournament. Then they write that the game was not stopped and the problems were with me. I hope when I withdraw the money I won, I will not get into new problems

11 days later the situation cleared up. Perhaps the writing of this topic or another appeal to support helped.
I do not understand why I was told that the tournament did not stop and all the problems were mine.


Thk,ACRrep

 

[ACR Rep]

11 days later the situation cleared up. Perhaps the writing of this topic or another appeal to support helped.
I do not understand why I was told that the tournament did not stop and all the problems were mine.


Thk,ACRrep

As I said before, we apologize for the misunderstanding, still, I was able to clear up this situation. It was a pleasure to assist you. Anything you need or have any questions please let me know.

 

[Jockerist]

I do not understand. Mobile version (ipad or iphone) to the ACR does not exist?

 

[ACR Rep]

I do not understand. Mobile version (iPad or iPhone) to the ACR does not exist?

We do have the mobile version for Americas Cardroom only! You can check it here (open this link from your mobile https://www.americascardroom.eu/ ).

 

[Infinity Objective]

I've has some differences with ACR, and one your personnel. I've set aside that stuff. Trying to focus on the positive, like CC, is a very prevalent affiliate with you folks, along with its members, my friends around the globe.

I think we're rooting for you especially with the 1,000,001 that your risk, efforts, money pay off and help you absorb more market share.

When I close the ACR application, if I have to deal with a pop up ok it's kind of a standard pain in the butt thing that just about every company around your size does. When I try to log out and it takes me through a 3 step process and then unwantingly opens the internet to a page on your site is an extraordinary annoyance and inconvenience. Are you trying to beef up hits on your site?, it really doesn't matter, just wish it would stop. Thank you.

 

[playinggameswithu]

How do I sign up to the newsletter? I tried google couldn't find it.

 

[ACR Rep]

How do I sign up to the newsletter? I tried google couldn't find it.

Hello, click on this link https://www.americascardroom.eu/ a little window on the left corner will pop up, click yes in able to receive the newsletters. If you still have issues let me know so I can assist you.

 

[ACR Rep]

I've has some differences with ACR, and one your personnel. I've set aside that stuff. Trying to focus on the positive, like CC, is a very prevalent affiliate with you folks, along with its members, my friends around the globe.

I think we're rooting for you especially with the 1,000,001 that your risk, efforts, money pay off and help you absorb more market share.

When I close the ACR application, if I have to deal with a pop up ok it's kind of a standard pain in the butt thing that just about every company around your size does. When I try to log out and it takes me through a 3 step process and then unwantingly opens the internet to a page on your site is an extraordinary annoyance and inconvenience. Are you trying to beef up hits on your site?, it really doesn't matter, just wish it would stop. Thank you.

Thank you for the suggestion, I sent it to the department in charge.

 

[ACR Rep]

Our $1,000,001 Million Dollar Sunday has given big value to players, averaging a $119k overlay the first 5 weeks.


The next one is Sunday at 2pm ET and we’re awarding 50 seats ($265 value each) tonight at 7:30pm ET via our $33 buy-in Mega Satellite.





Tomorrow, we will be awarding 100 seats ($265 value each) tonight at 7:30pm ET via our $33 buy-in Mega Satellite.

On Sunday, we will have a Mega Satellite at 12pm ET with a $44 buy-in, and we’re awarding 150 seats ($265 value each) to our $1,000,001 GTD.

More information here​

 

[playinggameswithu]

Nothing popped up.Is there a link direct to the newsletter?

 

[ACR Rep]

Nothing popped up.Is there a link direct to the newsletter?

May I have your nickname by private please so I can check this with the department in charge.

 

[sssrrr196211]

вопрос

Добрый день! Скажите, есть ли версия сайта на русском языке?Трудно общаться с переводчиком. Спасибо за понимание

 

[John_3_16]

Добрый день! Скажите, есть ли версия сайта на русском языке?Трудно общаться с переводчиком. Спасибо за понимание

Good afternoon! Tell me, is there a version of the site in Russian? It is difficult to communicate with an interpreter. Thank you for understanding.


Pretty much english only. Use it for practice. It is as easy for you as it is for us.


Good luck and God bless.


Довольно много английского. Используйте его для практики. Это так же легко для вас, как и для нас.


Удачи и благословит Бог.



https://translate.google.com/?hl=en&tab=TT

 

[sssrrr196211]

Good afternoon! Tell me, is there a version of the site in Russian? It is difficult to communicate with an interpreter. Thank you for understanding.


Pretty much english only. Use it for practice. It is as easy for you as it is for us.


Good luck and God bless.


Довольно много английского. Используйте его для практики. Это так же легко для вас, как и для нас.


Удачи и благословит Бог.



https://translate.google.com/?hl=en&tab=TT

Thanks for the answer! We will try while with the translator.

 

[John_3_16]

Good attitude. You will be fine. The posts are not required to be complicated. Just regular and make a point.

Enjoy.


Хорошее отношение. С тобой все будет в порядке. Посты не должны быть сложными. Просто регулярно и делайте выводы.


Наслаждаться.

 

[godblessiraq]

Any guess on when the ACR mobile version will allow us to play tourneys?