ACR Thread

[ACR Rep]

Hi, guys! Regarding your questions, you can use our mobile App from your phone by going to https://www.americascardroom.eu/ click on "Play now from mobile" then click on "log in" and then, enter your email address and password (It’s the same you would use if logging into the regular poker client on your computer). Important, you would not be able to play using the phone while playing in the regular PC software. We will be implementing cash games, tournaments, and other products soon.

 

[ACR Rep]

I was denied a cash out on ACR. Not good.

Could you please be so kind and provide me more details about this situation so I can assist you.

 

[ACR Rep]

Well America's Card Room sucks. I won a ticket into the IPT yesterday and was supposed to play for a package today and I go to get ready and they removed me from the table, WHAT THE F is going on ?

Hello, we are sorry about the issue, can you please clarify what do you mean by IPT?

 

[ACR Rep]

Well America's Card Room sucks. I won a ticket into the IPT yesterday and was supposed to play for a package today and I go to get ready and they removed me from the table, WHAT THE F is going on ?

I checked with the tournaments department, that tournament was not for ACR Skin, support unregistered you as you were not supposed to be able to play. But they credited you the money.

 

[emk211]

I checked with the tournaments department, that tournament was not for ACR Skin, support unregistered you as you were not supposed to be able to play. But they credited you the money.

Okay, so there was a tournament on ACR and it was for the IPT and you have no idea what it is....Ummmm, what the f was it doing there? I won first place out of 306 players, wasted 3 hours playing only to be told...Sorry?

Looked for the money and it is not there, sooooo......is it invisible?

You want people to deposit money and how can we do that if we do not trust the site?

 

[emk211]

Okay, so there was a tournament on ACR and it was for the IPT and you have no idea what it is....Ummmm, what the f was it doing there? I won first place out of 306 players, wasted 3 hours playing only to be told...Sorry?

Looked for the money and it is not there, sooooo......is it invisible?

You want people to deposit money and how can we do that if we do not trust the site?

They did finally credit my account, but my confidence in this site is severely lacking at the moment. However, thank you for your quick reply, that is something at least.

 

[Jazeapokergod]

Could you please be so kind and provide me more details about this situation so I can assist you.

Sure. I cashed out $200 on bitcoin, and got an email saying my withdrawal was denied. I havn't logged in to check tho, I'm not at home at the moment.

 

[ACR Rep]

I call that good customer support, continue to help our members, thanks.

It's a pleasure to assist you guys!

 

[ACR Rep]

They did finally credit my account, but my confidence in this site is severely lacking at the moment. However, thank you for your quick reply, that is something at least.

We apologize for that situation, If you need help or have any questions please let me know!

 

[ACR Rep]

Sure. I cashed out $200 on bitcoin, and got an email saying my withdrawal was denied. I havn't logged in to check tho, I'm not at home at the moment.

Thank you for the information provided, please be so kind and provide me your nickname so I can check this with the department in charge.

 

[Jazeapokergod]

Jazeapokergod

 

[Blackout09]

I have a Question, Lets say I wan to cash out a check. but the utility Bills are not under my name for the verification process. WHat can i do? ANd I dont want to do bitcoin.

 

[ACR Rep]

Jazeapokergod

Thank you, I checked it with the Withdrawal department, the cash out was canceled due to an invalid BTC address, so please be so kind and use a valid address.

 

[Jazeapokergod]

Thank you, I checked it with the Withdrawal department, the cash out was canceled due to an invalid BTC address, so please be so kind and use a valid address.

Dreadfully sorry, a rookie mistake. Thank you for your assistance.

 

[ACR Rep]

I have a Question, Lets say I wan to cash out a check. but the utility Bills are not under my name for the verification process. WHat can i do? ANd I dont want to do bitcoin.

Hi, on this case please be so kind and contact our Security department so they can provide you the information. You can call them at 1-877-314-4195 or via live chat here

 

[ACR Rep]

Dreadfully sorry, a rookie mistake. Thank you for your assistance.

Do not worry! If you need help or have any question let me know.

 

[ACR Rep]

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[dino]

just a quick question, do you guys let run bots on your network, like 888 Poker does??

 

[ACR Rep]

just a quick question, do you guys let run bots on your network, like 888 Poker does??

Every time we have a rbot report we investigate the reported accounts, for this is really important that you send us the screennames of the accounts you believe are bots so we can check them, please do not hesitate to contact
security@americascardroom.eu

 

[ACR Rep]

Half-price Million Dollar Sunday this weekend​

Americas Cardroom’s $14 Million GTD OSS Cub3d has been breaking records since it began on September 22nd, but the day that most players have really been looking forward to is almost here.

This upcoming Sunday there will be a half-price ($265) $1,000,000 GTD Million Dollar Sunday at 3pm ET. The winner is guaranteed to take home at least $200,000, plus a sterling silver bracelet. This will be the 13th Million Dollar Sunday in their history with the last five covering the guarantee.
The last two Million Dollar Sundays have had whopping prize pools of $1,372,000 and $1,349,000. It will be interesting to see where this one ends up with the lower buy-in amount.

Take a look at the Featured Event of the Day for the final week of the Online Super Series, the second leg of the OSS Cub3d. Below you can see the guarantee, buy-in and time (all ET). More tourneys can be viewed in the accompanied picture.

See the full schedule here

Monday (10/9) at 8:00pm - $100,000 - $200+15
Tuesday (10/10) at 7:00pm - $150,000 - $300+20
Wednesday (10/11) at 3:30pm - $50,000 - $30+3
Thursday (10/12) at 6:45pm - $75,000 - $300+20
Friday (10/13) at 6:45pm - $40,000 - $200+15
Saturday (10/14) at 3:30pm - $75,000 - $75+7.5
Sunday (10/15) at 3:00pm - $1,000,000 - $250+15

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https://www.americascardroom.eu/online-poker-promotions/oss-cubed/

 

[ACR Rep]

Ready to play for stacks with nosebleed stakes action?

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[16clumsyandshy]

I was wondering if there would ever be satellites for tournament tickets rather than strictly seats to a tournament. For example, sometimes I want to play a satellite but I can't play the tournament at the designated time due to other conflicts. If I was awarded a ticket this would be possible.

 

[ACR Rep]

I was wondering if there would ever be satellites for tournament tickets rather than strictly seats to a tournament. For example, sometimes I want to play a satellite but I can't play the tournament at the designated time due to other conflicts. If I was awarded a ticket this would be possible.

Hello, we are currently working on this feature and its scheduled to be released within upcoming software upgrades. I can't provide you the exact time frame or specific date of release at the moment.

 

[ACR Rep]

Ready for paradise?

We make it easy to get to Punta Cana.

Pay with Bitcoin your #PCPC17 package today!

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[ACR Rep]

The poker fight is on!

We havethree $1,000,000 tournaments coming up.

The first is a half-price ($265) one this Sunday at 3pm ET.

More information here

See the video here

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