Shempstir
Legend
Silver Level
I am not looking for Hand History!! I am looking for information like below. When the old Jackpots format worked!!
- Status
I am not looking for Hand History!! I am looking for information like below. When the old Jackpots format worked!!
A
ACR Rep
AmericasCardroom Rep
Silver Level
I understand, but now we classified all the information regarding Jackpots on the Jackpot tab. Remember that for Jackpots you are only able to see up to 7 days history.
K
karl coakley
Visionary
Silver Level
Hi Guys, does anyone know where to send the document verification to (I guess email address) and what are the requirements for my withdraw after a first deposit (play through)?
I deposited via bitcoin and of course the bitcoin "withdraw" option is not there.
I tried to use the "live chat" which was lackluster. After waiting for the rep to join he ended the chat without even responding. Not impressed.
I deposited via bitcoin and of course the bitcoin "withdraw" option is not there.
I tried to use the "live chat" which was lackluster. After waiting for the rep to join he ended the chat without even responding. Not impressed.
A
ACR Rep
AmericasCardroom Rep
Silver Level
Our Marketing department is currently working to release something much better very soon and I'm pretty sure you guys will love it! I will let you know on this thread and also on our official thread.
A
ACR Rep
AmericasCardroom Rep
Silver Level
Hi, I'm really sorry about that. If you are planning to deposit only via Bitcoins, you just need to send your ID or driver's license and the Utility bill. Please send the documents to the following email address: security@americascardroom.eu also on the email, please let us know that you deposited with Bitcoins and want to have the Bitcoin withdrawal option so our Withdrawal department can enable the option. If you need anything else or have any questions please let me know.
Sevendeuceoff72
Rock Star
Silver Level
How does this make sense if we will love it? Why not just allow us to use points until this new mystery thing comes out? It's already been several weeks
A
ACR Rep
AmericasCardroom Rep
Silver Level
I understand you, but now players have the option to purchase $1.00 cash for just 100 points from the store section.
Sevendeuceoff72
Rock Star
Silver Level
Ahhhh yes....I do like that better
K
karl coakley
Visionary
Silver Level
I sent in the documents, requested I have a bitcoin withdraw option as you suggested, and ACR confirmed receipt:
"Your documents have been successfully received, therefore your account is now certified with our company, please feel free to request your cash out at your earliest convenience."
Still don't have a bitcoin "withdraw" option.
A
ACR Rep
AmericasCardroom Rep
Silver Level
I sent in the documents, requested I have a bitcoin withdraw option as you suggested, and ACR confirmed receipt:
"Your documents have been successfully received, therefore your account is now certified with our company, please feel free to request your cash out at your earliest convenience."
Still don't have a bitcoin "withdraw" option.
Hi, thank you very much for your cooperation. Please be so kind and check your withdrawal options, now you should have it available. If you have any questions or need help please let me know.
R
rushdaman
Rock Star
Silver Level
I am really looking forward to march 26th so we can all play in the $1000 dollar freeroll at american card room. My experience at ACR has been good they have a lot of options to choose from. Good poker site imho.
A
ACR Rep
AmericasCardroom Rep
Silver Level
Yes, you have to verify your account first. Please be so kind and provide me your Nickname by PM so I can check your account and let you know which documents you need to send. Normally we request the following:
-A scanned image of the front side of your Driver's license.
-A recent utility bill under your name Plus, if you deposited with a credit card:
-Signed Authorization form (depending on the case)
-Copy of the card (s) used to deposit
Click here for more information.
A
ACR Rep
AmericasCardroom Rep
Silver Level
I do really appreciate that, I wish you the best of luck!
A
ACR Rep
AmericasCardroom Rep
Silver Level
Hi, the only way to access the sports section offered is through the poker application. It will open a new web-based window but you access it by the poker client. Is entered per session. But you can close the poker application after you get the "Logging in" message.
M
Malakia666
Rising Star
Bronze Level
Hello, I have received conflicting information on if I can play on ACR as a Maryland resident. On the site it says that I am not allowed, but when I asked in the live chat, the operator stated that ACR would not block me from playing. They also said that I could deposit, and process withdraws from ACR with no problems or possibility of my account or bankroll being frozen. He also recommended that I deposit and withdraw with Bitcoin. If this is true, why do they state in their EULA that we are banned? Why am I allowed to deposit in the cashier?
I really want to play on ACR, as they have a bigger population than Betonline, and I really want to use the ACR Rakeback program. Betonline is very barebones, and it is not very populated.
I really want to play on ACR, as they have a bigger population than Betonline, and I really want to use the ACR Rakeback program. Betonline is very barebones, and it is not very populated.
A
ACR Rep
AmericasCardroom Rep
Silver Level
Our Million Dollar Jackpots promo expires in 5 days!
Play for a $1,000,000 prize pool for as little as 69 cents before it’s too late, and then get ready for the next “big thing” at Americas Cardroom.
CLICK THE PICTURE FOR A BIG SURPRISE!
Play for a $1,000,000 prize pool for as little as 69 cents before it’s too late, and then get ready for the next “big thing” at Americas Cardroom.
CLICK THE PICTURE FOR A BIG SURPRISE!
M
Malakia666
Rising Star
Bronze Level
I wish this could get answered in confidence.
I spoke to a second ACR rep, and they also explicitly said that I could play on ACR, directly conflicting with their EULA, and when I brought up the EULA, they stated that it didn't matter, and that the EULA was just a legal formality. I have the sinking common sense, though, that they would simply let me deposit and play, and then "conveniently" freeze my account when I withdraw.
I spoke to a second ACR rep, and they also explicitly said that I could play on ACR, directly conflicting with their EULA, and when I brought up the EULA, they stated that it didn't matter, and that the EULA was just a legal formality. I have the sinking common sense, though, that they would simply let me deposit and play, and then "conveniently" freeze my account when I withdraw.
C
ChuckNola
Rock Star
Silver Level
I ran into a glitch with the Auto Time Bank function earlier today (Saturday afternoon). I was in the 1K Hyper Turbo Mega Stack tourney. I have the Auto Time Bank activated in my Table Options.
I picked up Aces in the BB, I was facing a 3 bet and I was trying to decide how much to re raise 4 bet. My original time expired and instead of going into my Time Bank automatically like it was supposed to my hand was folded without going into my time bank. I had a full time bank at my disposal but it did not activate. After that happened I checked my "Table options" just to make sure that my Auto Time Bank option was checked and it was.
The next hand I let the time expire on purpose just to see would it activate my time bank automatically and it didn't. So I went back into my Table Options and deselected the Auto Time Bank Option. At least this way when I need extra time I can click it on the actual table at that exact moment and it works every time when I do it that way.
So yeah the Auto Time Bank needs to be fixed. There's no worse feeling than folding pocket Aces pre flop in a Hyper Turbo Tournament. I'm shocked that I actually cashed in that tourney after that fiasco!!!!
I picked up Aces in the BB, I was facing a 3 bet and I was trying to decide how much to re raise 4 bet. My original time expired and instead of going into my Time Bank automatically like it was supposed to my hand was folded without going into my time bank. I had a full time bank at my disposal but it did not activate. After that happened I checked my "Table options" just to make sure that my Auto Time Bank option was checked and it was.
The next hand I let the time expire on purpose just to see would it activate my time bank automatically and it didn't. So I went back into my Table Options and deselected the Auto Time Bank Option. At least this way when I need extra time I can click it on the actual table at that exact moment and it works every time when I do it that way.
So yeah the Auto Time Bank needs to be fixed. There's no worse feeling than folding pocket Aces pre flop in a Hyper Turbo Tournament. I'm shocked that I actually cashed in that tourney after that fiasco!!!!
I
inaZu
Rising Star
Bronze Level
ACR legit? You tell me.
Your Question: ?
Welcome to our Live Chat Department, we have an increase in contacts. Please wait and one of our operators will be with you shortly.
Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes to complete!
Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes to complete!
Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes to complete!
Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes to complete!
You are now chatting with Kevin S (Poker Solutions Agent) - ACR Support
08:12 Kevin S: Hello! Welcome to our Live Chat Department, my name is Kevin
08:12 Shane Morrison: Hello Kevin
08:12 Shane Morrison: I made a withdraw request 4 days ago using bitcoin and I have not received so much as an email as to it's status. I was under the impression bitcoin was instant. Is there any legitimate reason that my withdraw is being withheld?
08:13 Shane Morrison: Is there any good reason I haven't received an email or any correspondence at all on its status?
08:13 Kevin S:Hello! May I please have your username or registered email address, so I can locate your account and assist you better?
08:13 Shane Morrison: For instance, an email saying an attempt was made in the first place?
08:13 Shane Morrison: Why do I type information in at the beginning of the chat if you don't use it?
08:14 Shane Morrison: inaZu
08:14 Kevin S:Thank you. Please allow me a moment while I pull your account.
08:18 Shane Morrison: You've had your moment. Can we proceed?
08:19 Kevin S: Please bear with me.
08:19 Shane Morrison: I haver...for 4 ridiculous days
08:19 Shane Morrison: Now you bear with me
08:20 Kevin S:It is still pending
08:20 Shane Morrison: No shit
08:20 Shane Morrison: It took you 6 minutes to get to that point
08:20 Shane Morrison: I started the conversation with that
08:21 Shane Morrison: Why is it pending????
08:21 Kevin S: The processing time takes two business days and then just a few minutes and up to 3 business days for you to receive it
08:21 Shane Morrison: We both know that is not true. Last person told me something totally different
08:22 Shane Morrison: I asked the same day I made the withdraw and they said no more then 2 days
08:22 Shane Morrison: It is bitcoin, no bank is involved. There is no processing time
08:22 Shane Morrison: You are holding the withdraw and I want a reason
08:23 Shane Morrison: BTW, this conversation will be posted to a few poker forums....so be careful with your responses
08:24 Kevin S: Please allow me a moment while I research on this.
08:25 Shane Morrison: Please do. Call who you need to call. Take your time. But this time, make better use of it
08:27 Shane Morrison: And let me be clear; I don't just want my money at this point. I want to know precisely why it took this long
08:27 Kevin S: Is there anything else I can help you with?
08:29 Kevin S: Are you still with me?
08:29 Shane Morrison: You can help me with this
08:29 Shane Morrison: Go find out why this is taking so long
08:30 Shane Morrison: Are you people for real? You are juggling so many conversations you forgot you haven't helped me or are you just choosing to not deal with the question I asked?
08:33 Shane Morrison: Are you still with me??
08:35 Kevin S: Your question was answer above
08:35 Shane Morrison: No sir, no it wasnt
08:35 Shane Morrison: What is taking so long?
08:35 Shane Morrison: bitcoin is instant
08:35 Shane Morrison: That question has not been answered. Nor the question of where my money is?
08:36 Shane Morrison: Nothing has been answered
08:39 Shane Morrison: Are you trying to wait me out?
08:39 Shane Morrison: We have been here for 30 minutes and you haven't answered anything I asked
08:39 Shane Morrison: You haven't even tried
08:40 Kevin S: Please allow me a moment while I research on this.
08:40 Shane Morrison: No
08:40 Shane Morrison: You have had plenty of moments
08:41 Shane Morrison: I want answers...you are just trying to delay until Iget off
08:43 Shane Morrison: I am not going anywhere
08:45 Kevin S: Is there anything else I can help you with?
08:45 Shane Morrison: Are you serious? You just asked for a moment to research that and then you come back with 'is there anything else I can help you with?'
08:46 Shane Morrison: Do you think that by saying nothing people will not be able to read between the lines here?
08:47 Kevin S: The processing time takes two business days and then just a few minutes and up to 3 business days for you to receive it
08:47 Kevin S: Is there anything else I can help you with?
08:49 Shane Morrison: Why?
08:49 Shane Morrison: Why is it not iunstant?
08:49 Shane Morrison: bitcoin is instant
08:50 Shane Morrison: What is the delay? What is the processing?
08:53 Kevin S: That is the time frame
08:53 Kevin S: Is there anything else I can help you with?
08:53 Shane Morrison: That is not an answer
08:53 Shane Morrison: I guess not. You never helped to begin with
08:54 Shane Morrison: You haven't researched anything. You just go away
and come back to repeat yourself
08:55 Shane Morrison: Have a great day Kevin
08:57 Kevin S: Congratulations on your winnings!
08:57 Kevin S: Please feel free to contact us again if you have any further questions or concerns. Have a good one!
Kevin S has left the conversation.
Click here to leave a message.
The conversation has ended.
Click here to take a short survey about this live chat.
Your Question: ?
Welcome to our Live Chat Department, we have an increase in contacts. Please wait and one of our operators will be with you shortly.
Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes to complete!
Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes to complete!
Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes to complete!
Welcome to our Live Chat Department. Having trouble making a deposit? Why not ask a friend? Our Player to Player transfers allows friends to send cash to one another with the click of a button. Simply press the ‘P2P Transfer’ button in the poker client cashier and follow the instructions to send funds. Transfers take just minutes to complete!
You are now chatting with Kevin S (Poker Solutions Agent) - ACR Support
08:12 Kevin S: Hello! Welcome to our Live Chat Department, my name is Kevin
08:12 Shane Morrison: Hello Kevin
08:12 Shane Morrison: I made a withdraw request 4 days ago using bitcoin and I have not received so much as an email as to it's status. I was under the impression bitcoin was instant. Is there any legitimate reason that my withdraw is being withheld?
08:13 Shane Morrison: Is there any good reason I haven't received an email or any correspondence at all on its status?
08:13 Kevin S:Hello! May I please have your username or registered email address, so I can locate your account and assist you better?
08:13 Shane Morrison: For instance, an email saying an attempt was made in the first place?
08:13 Shane Morrison: Why do I type information in at the beginning of the chat if you don't use it?
08:14 Shane Morrison: inaZu
08:14 Kevin S:Thank you. Please allow me a moment while I pull your account.
08:18 Shane Morrison: You've had your moment. Can we proceed?
08:19 Kevin S: Please bear with me.
08:19 Shane Morrison: I haver...for 4 ridiculous days
08:19 Shane Morrison: Now you bear with me
08:20 Kevin S:It is still pending
08:20 Shane Morrison: No shit
08:20 Shane Morrison: It took you 6 minutes to get to that point
08:20 Shane Morrison: I started the conversation with that
08:21 Shane Morrison: Why is it pending????
08:21 Kevin S: The processing time takes two business days and then just a few minutes and up to 3 business days for you to receive it
08:21 Shane Morrison: We both know that is not true. Last person told me something totally different
08:22 Shane Morrison: I asked the same day I made the withdraw and they said no more then 2 days
08:22 Shane Morrison: It is bitcoin, no bank is involved. There is no processing time
08:22 Shane Morrison: You are holding the withdraw and I want a reason
08:23 Shane Morrison: BTW, this conversation will be posted to a few poker forums....so be careful with your responses
08:24 Kevin S: Please allow me a moment while I research on this.
08:25 Shane Morrison: Please do. Call who you need to call. Take your time. But this time, make better use of it
08:27 Shane Morrison: And let me be clear; I don't just want my money at this point. I want to know precisely why it took this long
08:27 Kevin S: Is there anything else I can help you with?
08:29 Kevin S: Are you still with me?
08:29 Shane Morrison: You can help me with this
08:29 Shane Morrison: Go find out why this is taking so long
08:30 Shane Morrison: Are you people for real? You are juggling so many conversations you forgot you haven't helped me or are you just choosing to not deal with the question I asked?
08:33 Shane Morrison: Are you still with me??
08:35 Kevin S: Your question was answer above
08:35 Shane Morrison: No sir, no it wasnt
08:35 Shane Morrison: What is taking so long?
08:35 Shane Morrison: bitcoin is instant
08:35 Shane Morrison: That question has not been answered. Nor the question of where my money is?
08:36 Shane Morrison: Nothing has been answered
08:39 Shane Morrison: Are you trying to wait me out?
08:39 Shane Morrison: We have been here for 30 minutes and you haven't answered anything I asked
08:39 Shane Morrison: You haven't even tried
08:40 Kevin S: Please allow me a moment while I research on this.
08:40 Shane Morrison: No
08:40 Shane Morrison: You have had plenty of moments
08:41 Shane Morrison: I want answers...you are just trying to delay until Iget off
08:43 Shane Morrison: I am not going anywhere
08:45 Kevin S: Is there anything else I can help you with?
08:45 Shane Morrison: Are you serious? You just asked for a moment to research that and then you come back with 'is there anything else I can help you with?'
08:46 Shane Morrison: Do you think that by saying nothing people will not be able to read between the lines here?
08:47 Kevin S: The processing time takes two business days and then just a few minutes and up to 3 business days for you to receive it
08:47 Kevin S: Is there anything else I can help you with?
08:49 Shane Morrison: Why?
08:49 Shane Morrison: Why is it not iunstant?
08:49 Shane Morrison: bitcoin is instant
08:50 Shane Morrison: What is the delay? What is the processing?
08:53 Kevin S: That is the time frame
08:53 Kevin S: Is there anything else I can help you with?
08:53 Shane Morrison: That is not an answer
08:53 Shane Morrison: I guess not. You never helped to begin with
08:54 Shane Morrison: You haven't researched anything. You just go away
and come back to repeat yourself
08:55 Shane Morrison: Have a great day Kevin
08:57 Kevin S: Congratulations on your winnings!
08:57 Kevin S: Please feel free to contact us again if you have any further questions or concerns. Have a good one!
Kevin S has left the conversation.
Click here to leave a message.
The conversation has ended.
Click here to take a short survey about this live chat.
- Status