Official PokerTracker Support Thread

[PokerTracker]

PokerTracker 4.13 - NOW AVAILABLE!

Release Notes - January 26, 2015

Added:

• Import: Revolution: Add support for Cake tournament summaries from Excel .xls files
• Replayer: Preferred Seating: Allow the Preferred Seating preference to be set from within the File > Configuration menu
• Setup Assistant: Replayer: Add a Replayer Preferred Seating preference in the Setup Assistant
• Stats: Custom: Add a new string 'replace' function to provide more flexibility in the creation of custom stats

Changed

• Import: partypoker: Add support for 4-max DONs on partypoker.fr
• Import: PokerStars: Support for new PokerStars tournament summary changes including bounty, Rebuy & Addon pre-hand reporting.
• Import: WPN Block observed hands from importing prior to 11/1/2014 to support WPN’s new anti-datamining policy
• PokerTracker 4 Icon: Updated the PT4 icon to a new “flatter” design that better integrates with modern operating systems such as Windows 8 and OS X Mavericks
• Filter: Tournaments: Change a text label which used to display "Dates" to "Dates / Last X Tournaments”
• Replayer: iPoker: Include replayer layout for iPoker 3-max tables

Fixed:

• Import: 888: Address select ‘$ 0,02’ format hands to improve import compatibility *
• Import: Full Tilt: Fix bug to allow Matrix overall tournament summaries to import and populate buyin and results in addition to sub-tournament summaries *
• Import: Full Tilt: Address Access Violations that can occur while importing select Excel/.XLS files
• Import: Full Tilt: Address some select Omaha 8/b tournament hands would not import due to invalid pot size errors *
• Import: Full Tilt: Address a scenario that could occur where Full Tilt Rush tournaments were incorrectly tagged as REBUY *
• Import: GTECH: Address a bug which did not allow a specific GTECH.IT hand to import correctly *
• Import: GTECH: Address a scenario where the Jackpot rake was not stored in the database separately when importing GTECH.IT log hand histories *
• Import: iPoker: Address a scenario where a 100 FPP entry tournament imported as cash due to a history revision *
• Import: PokerStars: Address the date change formatting that recently occurred for PokerStars Tournament Audit Files (dd/mm/yyyy)
• Import: PokerStars: Determine prize pool from audit file changes
• Import: PokerStars: Address a scenario where a PokerStars free FPP tournament was importing as real money *
• Fixed: Import: PokerStars: Address an import error caused by an inconsistency in how a dead small is handled *
• Import: Winamax: Address select ‘0.20 €’ format hands to improve import compatibility *
• HUD: LiveStats: Fix alias issues that can occur when joining live stats and tournament statistics in custom expressions
• Database: Backup/Restore: Assure Restore asks for username/password when required
• Equity: Fix a Hi/Lo equity calculation bug that was introduced in PT 4.12.1 which only factored for the high end of equity in split pots
• Equity: Allow equity calculations to occur when there are all-in hands and the hole cards are known, but the online poker room does not provide mucked cards at showdown
• Equity Calculator: Fix an incorrect interpretation of ranges when manually typed as in the example "A9, AQ+"
• Filters: Enable date filters in the Global Game Statistics and Player Statistics graphs
• Filters: Tournaments: Fix query errors that could occur when raise filters when enabled
• Filters: Fix a bug introduced in 4.12 that resulted in a query error when ”Last X Tourneys” filter was used
• Graphs: Moving Average: Improve performance when using ratio stats in the moving average
• Graphs: Allow Stats Overlay feature to display both the SUM and the Moving Average at the same time
• Graphs: Allow the Overall Results graph to respect the Small Stakes license restrictions
• Hand History Viewer: Allow WPN stats to appear when using copy hand history to clipboard
• ICM Calc: Fix an error introduced in 4.12 that affected the display of Chip Stack Fields in the ICM Calculator
• ICM: Net Adjusted Winnings: Fixed bug introduced in 4.12.1 that incorrectly provided ICM calculations for some hands where an all-in did not occur while calculating Net Adjusted Winnings at multi-table SNGs
• ICM: Net Adjusted: Improved precision for 3+way ICM EV results to fully isolate all possible combinations of secondary pot tie results *
• ICM: Replayer: Allow ICM results to be updated after changing the player model in the Replayer
• ICM: Address an out of memory condition that can occur when using complex ICM stats in My Reports
• Logs: Web log is now reset at restart and will respect the global logging option
• Omaha: Range Selection: Added 3-Card rundown options such as "three straight with two gaps" and "three straight with double gap" options to cover hands like 53Ax and 54Ax
• Fixed: PostgreSQL: Installer: When a non-default install path is specified, the data folder is placed in the same install path
• Reports: Address a query error that can occur when displaying a Hand Report while the Last X Tournaments filter is enabled and Display All Hands is selected
• Reports: Sorting: Allow the sort by stake/blinds to recognize 3-max & 4-max table sizes in the sort order
• Site & Import Options: partypoker: Fix to allow the Automatically Apply Treat As import option to be executed
• Stats: Fix bug that interfered with the setting of backdoor flush draw flags in Omaha hands *
• Stats: Improve the setting of Donk and Float actions when re-raised *
• Stats: Session Allow ‘cnt_ttl_players_flop’ to be populated *
• Stats: ICM Diff: Improve the precision of ‘Game Currency ICM Equity Adjusted Diff’ by +/-.01 *
• Stats: Incorrect squeeze def action enum value when re-raised *
• TableTracker: Full Tilt : Table opening fixed

Additional Notes:
* This update will only affect newly imported hands, to apply this change retroactively please re-import any hand that would be affected by this issue. We do not advise reimporting your database unless it is absolutely necessary for compliance.
*Due to a change in PokerTracker 4version numbering system, users cannot revert to versions of PT4 prior to 4.13 without risking the loss of all customizations such as HUD profiles, reports, and custom stats.

 

[REALITYPOKER]

I tried to update to the 4.13 but it keeps trying to put a virus on my computer.

 

[REALITYPOKER]

Also a WPN configuration problem. ACR/BCP/TRUE all have no problem putting the HUD on the tables, but when I go to BETCOIN which is a WPN site, I can not get the HUD to work in real money tourneys, but it works on the bitcoin ring games???

 

[dmorris68]

I tried to update to the 4.13 but it keeps trying to put a virus on my computer.

PokerTracker is not "trying to put a virus on your computer." You're just getting a false positive from your AV software. That's common with HUD software because it attaches itself to running processes, a technique also used by (but not unique to) malware. You need to add an exception for your PokerTracker executables (or the whole install folder), and it should no longer cause the problem.

 

[PokerTracker]

Also a WPN configuration problem. ACR/BCP/TRUE all have no problem putting the HUD on the tables, but when I go to BETCOIN which is a WPN site, I can not get the HUD to work in real money tourneys, but it works on the bitcoin ring games???

This is a known issue that appears to be caused by a bug in the hand history provided by the site, the management of WPN is investigating in an attempt to solve the problem.

 

[PokerTracker]

PokerTracker is not "trying to put a virus on your computer." You're just getting a false positive from your AV software. That's common with HUD software because it attaches itself to running processes, a technique also used by (but not unique to) malware. You need to add an exception for your PokerTracker executables (or the whole install folder), and it should no longer cause the problem.

Actually this is not correct, but it is based on truth. In reality PokerTracker gets tagged by some antivirus Apps due to to the third party technique we use to protect our application from being cracked is sometimes detected as a virus from well meaning virus applications. If you report the false positive to your antivirus company, they will (hopefully) fix the problem - but it might occur again in the future as we release updates if their whitelisted code is modified.

 

[dmorris68]

Actually this is not correct, but it is based on truth. In reality PokerTracker gets tagged by some antivirus apps due to to the third party technique we use to protect our application from being cracked is sometimes detected as a virus from well meaning virus applications. If you report the false positive to your antivirus company, they will (hopefully) fix the problem - but it might occur again in the future as we release updates if their whitelisted code is modified.

Perhaps not PT, but I know some poker tools use DLL injection and other process attachment techniques and those definitely can cause AV hits. But yes I've also seen protection schemes trip it. I've had my own software flagged before and had to stop using certain techniques due to the hassle. Things as simple as an EXE compressor or obfuscator is enough to trigger a lot of AV hits.

 

[Jacki Burkhart]

I haven't played Carbon in quite a while and now I just logged on for the first time in about 2 months and cannot get my HUD to work or even show up.

My HUD is still working for pokerstars and ACR. I used the setup assistant and the online tutorials for setting up merge networks. Any other things I should try?

 

[PokerTracker]

I haven't played Carbon in quite a while and now I just logged on for the first time in about 2 months and cannot get my HUD to work or even show up.

My HUD is still working for pokerstars and ACR. I used the setup assistant and the online tutorials for setting up merge networks. Any other things I should try?

1) Restart your computer.
2) Download the latest PokerTracker update and run the installer. Do not run PokerTracker.
3) Start your Merge skin (Carbon). Play a few hands then close the table the poker client.
4) Open the folder where Carbon stores hand histories. The default location where hand histories are saved is "C:\Users\[USERNAME]\AppData\Local\[Site Name]\history" where [Site Name] is the Merge skin that you are using. You should see a .xml file hand history from the hands you just played. If you do not see this file, the problem is within Carbon Poker - please enable the ability to save hand histories in the poker client and verify the folder is correct. If there are many files, it means PokerTracker has not imported any of these files - to solve this problem run PokerTracker 4, then select Tools > Setup Assistant.
Select Site Configuration. Complete the site configuration wizard, making sure the hand history folder is correct. At the end of this configuration steps, PT4 will import all remaining hand history files.

 

[Jacki Burkhart]

1) Restart your computer.
2) Download the latest PokerTracker update and run the installer. Do not run PokerTracker.
3) Start your Merge skin (Carbon). Play a few hands then close the table the poker client.
4) Open the folder where Carbon stores hand histories. The default location where hand histories are saved is "C:\Users\[USERNAME]\AppData\Local\[Site Name]\history" where [Site Name] is the Merge skin that you are using. You should see a .xml file hand history from the hands you just played. If you do not see this file, the problem is within Carbon Poker - please enable the ability to save hand histories in the poker client and verify the folder is correct. If there are many files, it means PokerTracker has not imported any of these files - to solve this problem run PokerTracker 4, then select Tools > Setup Assistant.
Select Site Configuration. Complete the site configuration wizard, making sure the hand history folder is correct. At the end of this configuration steps, PT4 will import all remaining hand history files.

thanks! that worked perfectly.

 

[dj11]

New problem.

With normal size text from the Win 7 'Ease of Access' menu, PT works fine, and positions the HUD correctly.

When I increase the size of the text and icons to 150%, which is wonderful in every other program, PT4 stops that correct positioning. It still works, but it displays on a table that is smaller than the one I am playing on. Hope that makes sense.

The PT 'window' is attached to my poker site 'window' in the upper left corner. That PT window is only 2/3 the size of my Windows window. If I try to drag the playing icons to the right, they fall off the PT window, and reemerge in the center of that PT window.

With my ease of access setting at normal (100%), PT resizes fine as I change the size of the poker table window.

 

[PokerTracker]

New problem.

With normal size text from the Win 7 'Ease of Access' menu, PT works fine, and positions the HUD correctly.

When I increase the size of the text and icons to 150%, which is wonderful in every other program, PT4 stops that correct positioning. It still works, but it displays on a table that is smaller than the one I am playing on. Hope that makes sense.

The PT 'window' is attached to my poker site 'window' in the upper left corner. That PT window is only 2/3 the size of my Windows window. If I try to drag the playing icons to the right, they fall off the PT window, and reemerge in the center of that PT window.

With my ease of access setting at normal (100%), PT resizes fine as I change the size of the poker table window.

That is the correct expectation. The HUD is designed for standard text sizing, if the size is increased you may experienced unexpected results.

 

[dj11]

That is the correct expectation. The HUD is designed for standard text sizing, if the size is increased you may experienced unexpected results.

Not liking that answer. This means that PT does affect every other program I run. Not that it interrupts those programs, but that PT4 is dictating how I experience those programs.

I can imagine several easy solutions. I'm reasonably sure your programmers could come up with many more easy solutions.

Please reconsider what 'correct expectation' means.

 

[PokerTracker]

Not liking that answer. This means that PT does affect every other program I run. Not that it interrupts those programs, but that PT4 is dictating how I experience those programs.

I can imagine several easy solutions. I'm reasonably sure your programmers could come up with many more easy solutions.

Please reconsider what 'correct expectation' means.

If it was something we could address, then I assure you we would. Alas it is not, the HUD rides atop a different application, and there is no known way to address this problem - hence it is expected. We advise users to keep their text settings at the default OS standards in order for PT4's HUD to work properly. We cannot create solutions for problems that are currently unsolvable, its a situation we are stuck with for the time being. Sorry...

 

[dj11]

If it was something we could address, then I assure you we would. Alas it is not, the HUD rides atop a different application, and there is no known way to address this problem - hence it is expected. We advise users to keep their text settings at the default OS standards in order for PT4's HUD to work properly. We cannot create solutions for problems that are currently unsolvable, its a situation we are stuck with for the time being. Sorry...

Peculiar that it works fine at 125% of normal.

It is possible I could reduce the overall resolution, from the current 1680 x 1050 (monitor max) which makes everything bigger at like 1200 x 800. But then again that would be PT influencing how I use this computer.

 

[PokerTracker]

But then again that would be PT influencing how I use this computer.

That is the tradeoff with using our application, the tool defines how the OS must be setup. There are similar tradeoffs when using many professional tools such as Photoshop or Video Editors - poker tools encounter similar issues with some of their features - PokerTracker is not alone in this regard.

 

[EvertonGirl]

I used PT4 free trial on October and had no isues with it. I got around to buying it last night after I updated to the new version, and it keeps freezing when I click get hands while playing.

I have seen on PT4 forum a few people have had this problem but it never said how it was solved. I am loggin in with loggin enabled, just let me know how to fix this.

Thanks.

 

[braveboat]

Any plans for Poker Tracker to support BetOnline? Currently the only software I'm aware of that works there is HoldemIndicator.

 

[PokerTracker]

I used PT4 free trial on October and had no isues with it. I got around to buying it last night after I updated to the new version, and it keeps freezing when I click get hands while playing.

I have seen on PT4 forum a few people have had this problem but it never said how it was solved. I am loggin in with loggin enabled, just let me know how to fix this.

Thanks.

We advise all users who read the Pokertracker.com forums to post their questions on that forum rather that third party forums like CardsChat. We visit CardsChat a few times a week at most, where as we read our own forums all day long. You will be able to get much better help for your issue at pokertracker.com because it is a personalised support concern, we will need to know more details about your computer and review your pokertracker4.log file to determine the cause and provide guidence how to solve the problem. The freezing usually occurs due to a conflict within your OS, sometimes it occurs due to a conflict with your poker client - we can tell once we review the logs at pokertracker.com

 

[PokerTracker]

Any plans for Poker Tracker to support BetOnline? Currently the only software I'm aware of that works there is HoldemIndicator.

We do not have plans to support BetOnline at this time.

 

[Seraphim]

Hello, I do apologize if this has been asked before. My hud shows the hand I just played with the amount I won/lossed, on the table as a quick popup. Is there a way to remove this?

 

[PokerTracker]

Hello, I do apologize if this has been asked before. My hud shows the hand I just played with the amount I won/lossed, on the table as a quick popup. Is there a way to remove this?

https://www.pokertracker.com/guides/PT4/hud/hud-options-profiles#mucked-cards

 

[Seraphim]

<3

 

[EvertonGirl]

We advise all users who read the Pokertracker.com forums to post their questions on that forum rather that third party forums like CardsChat. We visit CardsChat a few times a week at most, where as we read our own forums all day long. You will be able to get much better help for your issue at pokertracker.com because it is a personalised support concern, we will need to know more details about your computer and review your pokertracker4.log file to determine the cause and provide guidence how to solve the problem. The freezing usually occurs due to a conflict within your OS, sometimes it occurs due to a conflict with your poker client - we can tell once we review the logs at pokertracker.com

Thanks for the reply, I did join the forum, and I managed to fix it myself. I went to setup assistant and configured the sites again and after I completed that it imported hands. It did freeze doing the import so I restarted PT4 and went to setup assitant again but this time after it never imported anymore hands and worked fine from them on.

 

[Bob23bk]

I found all of these in the first 5 results of a google search, longer investigation would surely turn up MANY more results, not to mention all the people who didn't even post when they were discouraged by their search results!

PLEASE add support for BetOnline!

Does PT4 support a HUd on bet online ?

Thanks

Nathy Curiel
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​

1

\/\/\/
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Oh yeah any compatible HUD for the site?

Someone please correct me if I'm wrong but I was under the impression that both PT4 and HM2 worked with BetOnline.

I believe it uses the same software as Equity/full flush, in which case it's only Holdem Indicator that directly works, although apparently HEM works with a converter. See the Equity thread...

/\/\/\ THESE 3 I'VE ONLY COUNTED AS ONE.... BECAUSE THEY WERE A RESPONSE TO A QUESTION ONLY 'TEMUJEN' COUNTS

2
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I have used and love PT4 however it isn't available for every site I play on.
...
This is where I miss PT4 with my play at BOL. I'd love to see how I'm doing statistically even though my results suggest I'm doing well. (Most likely, there's a LOT I could do better!)

3
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downloaded poker tracker 3.
...
And there isn't an option for BO in the pk3 select sites section.

IT'S WORTH NOTING HERE THAT PEOPLE HAVE BEEN REQUESTING THIS SINCE PT3 AND WE ARE ON PT4 NOW!

4
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I was wondering when you will consider adding support for this site. It is independent I believe, but I would really like to use PT3 on here.

Thanks!

AGAIN, PEOPLE HAVE BEEN REQUESTING THIS SINCE PT3!

5
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Second the request

6
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I third the request.

7
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Definitely agree.

8
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I am another BetOnline player
...
I hope you guys offer support for it very soon, otherwise I just used up my free online trial for nothing.

IF DAVE HERE HAD BEEN ABLE TO PUT HIS TRIAL TO USE, HE MAY HAVE FOUND IT WORTH PURCHASING! YOUR LACK OF BOL SUPPORT IS COSTING YOU $$$

9
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Hey All,

I'm voicing my desire for BetOnline to be supported as well.

Regards.

10
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I'd like to request support for Betonline.

11
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I want PT3 for betOnline!

SERIOUSLY, PLENTY OF PEOPLE REQUESTED THIS YEARS AGO IN PT3 DAYS!

12
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Also would like Betonline.

13
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/raises hand

Another request to add BOL when you can. Thanks!

14
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ANTHRACKS RECEIVED THIS RESPONSE BY A POKERTRACKER MODERATOR:

You are raising your hand in the wrong location. Contact BetOnline and let them know you want PokerTracker to work with their software. BetOnline is too small for us too support without their help, therefore they need to come to PokerTracker first. When we spoke with BetOnline they were not interested. Sorry, but there is nothing we can do at this stage.

MOD
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HERE'S ANOTHER MOD RESPONSE FROM EARLIER IN THE THREAD:

We're keeping an eye on this and if it becomes big enough we'll definitely consider adding it.

MOD
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Adding myself into the equation, here are 15 documented requests for this feature! Brushing off BetOnline as a site 'too small for us too support' when people have been requesting support of a specific cardroom for 4+ years (that is still running, mind you) sounds an awful lot like 'the run around' if you ask me. As a company you should give the customers what they want and take the initiative to put more effort into developing business-business relations. If BetOnline says 'they are not interested' maybe it is due to unreasonable (in regards to their budget) demands for software development costs...

Please reconsider your stance on this subject.

THANKS