I am very disappointed,
I am very disappointed, I have already sent almost ten emails explaining and they are irreducible and do not pay attention to what I say, and always send the same generic email, and do not answer my questions, they are evasive.
Last email they sent me:
Dear Vitor,
Thank you for contacting Customer Service.
We would kindly inform you that the bonus(3HL) you have in your account is a Cashout Restricted Bonus i.e the bonus funds was available to play with, but could not be withdrawn until you meet the Requirements.
As per the Non-Deposit Casino Bonus Terms and Conditions:
https://casino.partypoker.com/en/games/p/promotions/shake-n-win
"All the winnings resulting from the Non-Deposit Casino Bonus shall be credited as a withdrawal restricted bonus and shall be subject to the same Bonus terms and conditions. "
You would have to Wager 175 EUR on Partypoker Casino before bonus expiry on 11-JAN-2021 23:59:59 ET. You have only wagered 1.28 EUR at this moment.
Thank you for your understanding.
In case you have further questions, we will be more than happy to assist you. We are available 24/7.
Thank you for choosing us as your online gaming site.
Best regards,
Toluwase,
Customer Service
So I sent this email more explaining again in more detail:
pay close attention friends and read everything please, and see if something like this makes sense.
Look, you guys are dishonest. I never thought that, on the contrary, I thought it was a suitable room.
I will explain for the thousandth time and I want an argumentative answer ... Answer my questions! Do not come with this message ready.
I'll tell you exactly what happened pay attention.
I had won a ticket for the $ 11 terminator, played it and won $ 5.65 bounty okay, balance unlocked, free and mine.
I went to the casino and clicked on that winter promotion about rattling, won a free bonus of £ 5. So I went to the casino and bet the £ 5 number 8 on the roulette wheel and lost. At that moment the bonus ends, doesn't it?
Why if I didn't make a profit, why would I want to redeem zero bonuses?
and then with my $ 5.65 balance that was already free and unlocked.
Another question: after betting the bonus and losing I continued playing poker with my balance, "what proves that it was not a casino bonus balance" was then that I did another ITM on the 45 th jab and won $ 11. (I have prints of the results and I am sure that you can prove all that I say in the history of casino and poker)
Countinuando .. it was then that I entered the casino with my balance released for withdrawal, unlocked to play poker, those profits ... my $ 5.65 that I won there at the terminator ... And I won $ 28 at the casino. Why are they blocking my balance that I wagered with my unlocked balance ?, poker profits!
If so, I lost the £ 5 bonus on the first bet I placed and got zero bonus why would I want to unlock 0?
Are you crazy?
And why when you lose the bonus amount, the bonus does not end automatically?
I already won a bonus once, and I completed the rollower and drew, I know very well how it works. The point is that you are neglecting and are not analyzing my case, you are making a mistake.
I will be forced to spend this balance of mine at the casino because otherwise they will still deduct it from my account tomorrow. Balance of poker profits that were released and I bet in the casino I won and they want to cheat me. This is very wrong.