Hi Colette and community.
Just want to describe here the situation. If this is fair, just let me know please.
On Sunday everyone knows, that PartyPoker had some technical issues.
That was directly on the time, when i was ready to play one tournament.
I,m talking about $500 "BankrollMob Christmas Edition".
It was a freeroll, but it was not so easy to get access to this , because you need to make a BankrollMob Requirements (Clicking 50 doors in December was not so easy as it seems , because you can click only 1 per hour and 5 max per day and all people have also job, family and other things.). So that was a hard freeroll entry. Anyway, i,ve made this.
We must play this tournament already somewhere in January, but for some reason we can,t play this tournament in the 1st Attepmpt.
After that i received the email, that the new date is 9th of February.
The tourney was ready to start at 22:00 Moscow Time. I registered for this tournament many days ago.
Was ready to start my play at 22:20 or something like that, but i can,t.
Because directly in that time we all had this Problems from your side.
I just can,t take my seat at all. After that i was trying for at least one hour to do something with that, but as we know you still had this technical issues and many tournaments was cancelled.
This is what i,ve saw for at least 1 hour , loosing my nerves...
https://gyazo.com/ad66938586b66df5ba973a63b265fcc5
I was really trying my best to play this. Yes, i didn,t start it from the beginning at 22:00, but it was a 3000 starting stack with 10/20 starting blinds. And i,m pretty sure, that if we don,t have that connection problems and i can take my seat at 22:20 i can have something like 2800 chips and i can play a normal game.
After that i saw the messages at the forums, like some people receive a compensation for this.
Here are a few screenshots, no need to understand Russian, just check the $ and numbers.
https://gyazo.com/c83ae3a13bbbe0dfbcc3e50d20a0bd54
https://gyazo.com/63976022eede382273e2c04cc7929f4e
https://gyazo.com/8c9f83c880cea6fad65248a406060f5c
So as you can see, the minimum compensation was about 5 dollars, somebody received $10 and the top compensation was $17.61.
For sure i also send a message to support team. Didn,t expect a big compensation, but was pretty sure, that something like $5 in that situation might be OK for all , because i even had no chances to play this...
After that i received this.
https://gyazo.com/c8ebe573734b40016d12da1a1ee395aa
Vladimir (Russian support agent are saying, that he Added 1.1 Tourney money.
To be honest i,m not sure how to react for this.
After that i also sent one more message to support.
Just check the timeline please.
I sent the message at 1:18
https://gyazo.com/09d62170938884d134953138bfc10d8b
In a few words , in that message i,ve said, that i was trying to play that tournament for more then an hour and i had no chances because of problems from your side. I told them, that this is unfair to compensate some people $10 - $18 and send the others $1, because i have no chances to play this at all.
And just look what happens next :
Everyone knows, that usually it needs at least a few hours to get responce and help.
Even in live chat usually when i was asking for help, it was needed for at least 30 minutes or even more to find a solution for any problem.
Now check this. Look into the top right conner. I received the answer on 1:45
https://gyazo.com/c0d4d8e268e521d3490ed71db9f6e424
I got the responce from them in 27 (!) minutes. For sure, it,s so easy to send a fast answer, at least if you don,t want to look deeper on the situation and trying to help, and it,s for sure easier to copy/paste something.
In a few words, in this Screenshot (Dmitrii from Russian Support Team) are saying, that their decision is final.
To be honest, i,ve never received the fastest answer from PartyPoker. Because it,s so easy to copy/paste something and no need to take the situation a little bit deeper.
After that i decided to ask English Speaking Operator.
Check Screens plz.
1. Here i,ve told the situation, and told him, that this is unfair.
https://gyazo.com/e5edf2f86cee0f5810b1536ccea9b7c9
2. Asked him to check screenshots.
https://gyazo.com/a583fa185ed57d0f708870bd5b5951e9
3. Told him, that i spent more then 1 hour yesterday trying to play this.
https://gyazo.com/76c9a6084c7a095d192e846a8af41847
4. Here he send me copy/paste
https://gyazo.com/6b691ab60f2418e7b99aa82b5ab60dd6
5. Trying to explain, that i can,t play this at all.
https://gyazo.com/c95c45f262ec80966941f5fa6bd9c157
6. Here he told me that PartyPoker dont, have problems on their side and that was just one Major problem and that was fixed.
https://gyazo.com/00ef73d5c9458d80ff8001eb5a564cd4
7. Here i was trying to explain the situation.
https://gyazo.com/a8e0cc233040c3d3867be3a81e048855
https://gyazo.com/04a3c9dfffe6a00486e0f7b71b1fed55
https://gyazo.com/89b73b5472b6585ed78d0efd35fc581f
8. Here he told me something about chip count, i was trying to explain him, that this is impossible to talk about that, because some players just can,t play the game at all, and others in that moment still can have connection and be able to play.
https://gyazo.com/4f681e006cb3524947bd3e59dea5eaf1
https://gyazo.com/f9a4dd60e122628cd3c91d1a86befcbc
Just to understand once again.
The tournament starts as 22:00, i was trying to play it from 22:20 or something like that.
I lost more then 1 hour of my time and many nerves.
I don,t know why some people have a much bigger chip count.
Just trying to guess, maybe because people, who start to play this tournament from the beginning have a connection for a bigger time.
For example, People who was trying to play this from 22:20 and later, just can,t play this at all and see only this
https://gyazo.com/ad66938586b66df5ba973a63b265fcc5
And people who start to play this from the beginning was able to play this for a longer time, continue to stealing the blinds and so on, so they can be in the game for some time and only after the game was paused.
Everyone knows, that this kind of situations happens.
It happened already many times in different rooms.
For example, when you are playing tournament, in one time all players are disconnected, but for some reason some players from one country for example are still able to play and steal the blinds.
If the siatuation was really like this , people will feel really upset. Because they do anything they can, and they can,t play this cause of problems from your side.
And as it seems for me, the situation looks like that people who start to play it from the beginning had a longer connection and was able to play, while in that moment others, who was trying to join it from 22:20 and later can,t play at all.
Just to understand, i also find at least 2 people on other forums (maybe we have even more), who also had the same siatuation, trying to join the game from 22:25 - 22:30. They also can,t play it at all. Maybe they don,t speak english well, and maybe they don,t know about this forum at all. I don,t know.
Right now they still don,t receive anything at all, but i,m pretty sure no one will be happy with this $1 tourney dollar, while others received $5 , $10 and $18 real cash. That was not their fault, that they lost about hour trying to play this.
Anyway, sorry for a long text.
Colette, if it is possible to look for this situation from another side, will really appreciate this.