PartyPoker Official Thread

[Colette Stewart]

I have repeatedly contacted the support of partypoker and partypokerLIVE. My last call was over a week ago and still no response. They are constantly looking for reasons to refuse me. I have $PPL in my account. My conversion is denied. Also, I am not given the opportunity to use this money.

Please DM me the username
Did you send an email to the CS teams via info@partypoker.com as advised?
PPL $ must be used for live events - these are not converted for Cash or T$
IF you send the username I will look at the account and perhaps fully understand the issue

Thanks

Colette

 

[Suns of Beaches]

Will there be any cardschat games on partypoker in the near future? Would be great because there are next to no freerolls on party.

Thanks and have a nice day.

 

[Poma Lekain]

Please DM me the username
Did you send an email to the CS teams via info@partypoker.com as advised?
PPL $ must be used for live events - these are not converted for Cash or T$
IF you send the username I will look at the account and perhaps fully understand the issue

Thanks

Colette

I won the satellite to the main event of WPT Barcelona. The series was canceled due to COVID-19. Instead of cash for the buy-in for this event, I was credited with $PPL. Part I spent on the live series in Russia and part on the online series. The last use was possible on January 17, after which no live or online series was announced. Then PartyPoker announced that they were leaving Russia. PartyPoker did not provide an opportunity to spend $PPL, but everywhere they promised that tickets, $T and $PPL would be converted into cash and the opportunity to withdraw this money would be given. In the end, this did not happen. Thus, PartyPoker appropriated my money.
Username sent in DM.

 

[Colette Stewart]

I won the satellite to the main event of WPT Barcelona. The series was canceled due to COVID-19. Instead of cash for the buy-in for this event, I was credited with $PPL. Part I spent on the live series in Russia and part on the online series. The last use was possible on January 17, after which no live or online series was announced. Then PartyPoker announced that they were leaving Russia. PartyPoker did not provide an opportunity to spend $PPL, but everywhere they promised that tickets, $T and $PPL would be converted into cash and the opportunity to withdraw this money would be given. In the end, this did not happen. Thus, PartyPoker appropriated my money.
Username sent in DM.

Ok noted ty
I will send the details, including the username, to the live team directly and ask they reach out to resolve the issue directly

Thanks

Colette

 

[Colette Stewart]

Will there be any cardschat games on partypoker in the near future? Would be great because there are next to no freerolls on party.

Thanks and have a nice day.

We have no plans I am aware of to relaunch forum specific freerolls, however, the team from Cards chat can of course reach out directly to discuss with the relevant affilaite team should they so wish

 

[Suns of Beaches]

We have no plans I am aware of to relaunch forum specific freerolls, however, the team from Cards chat can of course reach out directly to discuss with the relevant affilaite team should they so wish

Ok thanks. I wanted to give you a compliment. A few months ago i criticized the android App of party poker but by now its very playable. It looks like you guys added custom betting buttons and now i really like it.

Thanks for listening. One more thing would be better sound settings in the desktop software so that i can turn off chip shuffle and card dealing sound. I prefer only a small warning beep when its my turn.

Cheers!

 

[Colette Stewart]

Ok thanks. I wanted to give you a compliment. A few months ago i criticized the android app of party poker but by now its very playable. It looks like you guys added custom betting buttons and now i really like it.

Thanks for listening. One more thing would be better sound settings in the desktop software so that i can turn off chip shuffle and card dealing sound. I prefer only a small warning beep when its my turn.

Cheers!

Thanks for taking the time to share
Sounds are on the "to do" list, other items currently have taken priority however, they are on the list for improvements

Kr
Colette

 

[Poma Lekain]

Ok noted ty
I will send the details, including the username, to the live team directly and ask they reach out to resolve the issue directly

Thanks

Colette

Nobody contacted me. And my support requests are being ignored.

 

[Colette Stewart]

I will look into it upon my return to the office tomorrow am

Thanks

Colette

 

[pltelles]

How do I change the color of bet buttons on PartyPoker tables?

 

[EmptyHouse]

I don't think there is such an option.

 

[Suns of Beaches]

Hello. Is there any way to change my picture on the mobile application? Just cant find this option but based on other players pictures, im sure there is a way.

Thanks.

 

[Colette Stewart]

The option was under My Account - if not showing - you can email the customer service teams directly via info@partypoker.com and they can action I believe

 

[Poker Orifice]

What happened to the new CashOut feature on the cash tables? (it was there one day... and then disappeared??)
There was also some sort of promo on my tables... in the upper right corner, click on it and it would say "you've won $5".. or "you've won $10". I have no clue what I did to win that and haven't seen them since.

 

[FakeKidPoker]

I almost won a 3200 dollar ticket. And Staples existed in third. I lost by half a level winning a ticket. Partypoker has small fields for new players at nothing stakes.

 

[Colette Stewart]

What happened to the new CashOut feature on the cash tables? (it was there one day... and then disappeared??)
There was also some sort of promo on my tables... in the upper right corner, click on it and it would say "you've won $5".. or "you've won $10". I have no clue what I did to win that and haven't seen them since.

Sorry forthe delay, had a few days vacation The tool had some issues so we removed Hoping to relaunch in the coming week

 

[greenlarrow]

I play in your room! Achieved good results! Thank you for being here!

 

[Statsman1]

Hey, I just wanted to say that the online chat support at PartyPoker is top-notch, they solved my problems very quickly and were very polite.

Playing in Ontario these days sure seems to have its issues, but PP came through for me today.

Great job, PartyPoker!

 

[JOSEALBERTV]

Hello I would like to know if there are still restrictions for Venezuela

 

[pltelles]

I need clarification, I'm Brazilian and I win tournament prizes in US Dollars, but the Party app converts to Real (Brazilian currency). So if I won $5 in a tournament, I don't keep the $5, but the balance in reais on the day of the win. So if the dollar appreciates against the real, my dollar balance drops, keeping the balance in reais. I don't think it's correct, because I won the prize in dollars, I should keep the balance in dollars and make the conversion only on the day of the withdrawal. In no other poker room is it like this, they all have a dollar balance. Can you share your views with me?

 

[KUN_AGUERO_KROOS]

Hello, I had some P$ in my account but now there is only 0.70.

I don't think I used it all. Can someone tell me what happened?

 

[Poker Orifice]

Hi Colette, I'm wondering when bets on the wsop Main Event will be paid out. I just assumed it would be immediately but it's now been ~10hrs. and still nothing. It was only a couple of small bets (unfortunately) but it made it more exciting to watch the event. I'm surprised more sites weren't running this as well.

 

[Poker Orifice]

I ended up receiving the payout today. Thanks!!

 

[Colette Stewart]

I need clarification, I'm Brazilian and I win tournament prizes in US Dollars, but the Party app converts to Real (Brazilian currency). So if I won $5 in a tournament, I don't keep the $5, but the balance in reais on the day of the win. So if the dollar appreciates against the real, my dollar balance drops, keeping the balance in reais. I don't think it's correct, because I won the prize in dollars, I should keep the balance in dollars and make the conversion only on the day of the withdrawal. In no other poker room is it like this, they all have a dollar balance. Can you share your views with me?

This would be dependent on the actual account currency, if you changed or created the account to use REAL$ - the balance will always be in REAL$ via the cashier, not $ so yes, it would be credited to your balance and show in REAL$ not USD$

Hello, I had some P$ in my account but now there is only 0.70.

I don't think I used it all. Can someone tell me what happened?

I cant advise you without a username to look at the account I would suggest you contact the CS teams via live chat who can review in detail and confirm P$ do have an expiry but are valid for some time so unless the account has been inactive Bear in mind, P$ are used before cash so likely if you have been playing they have been used for game play

I ended up receiving the payout today. Thanks!!

Thanks for confirming

 

[pltelles]

This would be dependent on the actual account currency, if you changed or created the account to use REAL$ - the balance will always be in REAL$ via the cashier, not $ so yes, it would be credited to your balance and show in REAL$ not USD$

And can I change it to use the dollar as my currency? How do I do?