Official 888 Poker Support Thread

[888Rep]

888 Software Booted me out HU In the $1500 CatFish and on the bubble of the $3k GTD

Please contact support@888poker.com and they will look into this for you.
Thanks!

 

[888Rep]

How Quick Is Cashouts @ 888 Into IDebit account, total wait time for the funds to hit bank account as I requested a cashout this morning.

http://888-external-en.custhelp.com...heFo0Z0tVRGFaazFOd0tYQnpmNWZWOXVMZyUyMSUyMQ==

 

[888Rep]

Hello everyone,

At the 2018 WSOP, we’ve been polling players on superstitions. From cards protectors to avoiding $50 bills, the fears were wide and varied!

For more info visit,
https://www.888poker.com/magazine/88...s-wsop-players

 

[888Rep]

4 years ago, I moved to Western Panama. Its sort of the wild west out here in the country. There are no physical addresses. Even the utility company will write something like 'Yellow house past the mango tree next to the ABC Bakery'. There is no consistency either as the cable company will write something different.

I want to get back into playing online poker but I have some concerns. I have legal residency here and a national ID card but once again my name is on it but no address. Drivers License is similar.

For the post office there is a general mailbox but no delivery to homes. You go to the post office, show your ID, and they give you your mail.

I could get a PO Box but I never saw a need. The zip codes here only have 4 digits and the cell phone numbers have 8 digits. Filling out most online forms are impossible resulting in errors.

I believe I had some errors at your site and this is why I didnt deposit as I dont know how to work around this.

The postal system is untrustworthy anyhow, so to get anything here I use a mail facilitation service based in the US in Miami. They allow you to use their Miami Florida address and get mail and packages to you for a service fee, but you dont get anything to show this is your address as it is technically not.

I have a valid US Passport with my old address and can verify who I am but not exactly where in the Republic of Panama I live.

I dont want to play anywhere that I absolutely cannot get paid.

First of all is it acceptable for me to play from Panama? How would I navigate the address and phone number issue? The credit card I would be using to deposit has a US Billing address, should I use this address at all and when? Are you able to pay out by bank wire to my Panama bank and what information do you need to do so?

You would definitely not be allowed to use a US address.
You can mail support@888poker.com and they will answer your queries in full.
Thanks!

 

[razzor94]

If you do not hear by tomorrow then please supply me with your poker user name and I will send it over for you.
Thanks!

I just wanted to say thank you !
They did contact me soon after your response and they did withdraw my money for me even though my account is still disabled for no apparent reason. The money arrived this morning and everything seems fine.
Who knows if they would respond if i hadn't made an enquiry here.
Thank you for your help and thanks to cardschat and its members as they are always ready to help out !

 

[thebigsix]

can't find 500$ "level up freeroll" tournament

so I’m new to 888 and I got tickets due to leveling up. They are called 500$ level up freeroll ticket, but can’t find any tournament named like this. Am I missing something? Thanks in advance for your help.

 

[MrGoodFlop]

Can't access play money games

When I select "Play Money" in the main lobby, I get a pop up that says "Network error, DemoCid not found for this player".
Does anyone else have this problem?

 

[888Rep]

so I’m new to 888 and I got tickets due to leveling up. They are called 500$ level up freeroll ticket, but can’t find any tournament named like this. Am I missing something? Thanks in advance for your help.

You will find this game in the Poker Club tab in the poker lobby.
Regards!!

 

[888Rep]

I just wanted to say thank you !
They did contact me soon after your response and they did withdraw my money for me even though my account is still disabled for no apparent reason. The money arrived this morning and everything seems fine.
Who knows if they would respond if i hadn't made an enquiry here.
Thank you for your help and thanks to cardschat and its members as they are always ready to help out !

Glad it got sorted out for you.
Thanks!

 

[888Rep]

Life’s treating you pretty well if you’re Martin Jacobson – 2014 WSOP Main Event Champion and 888poker ambassador.
We couldn’t help but wonder how he spends his day!

For more info click here.
https://www.888poker.com/magazine/88...artin-jacobson

 

[NinjaHands]

Sign up problem

Greetings,

I was trying to sign up the other day, but on the last page, it asked me for my social security number. I'm never going to give that number, so just wondering if that's a new thing, or was I on a fake website? Nobody I've asked has had to devulge that information, and I haven't needed it on ACR, BCP, BOL or SP.


Thank you and I hope to understand soon.

 

[888Rep]

Greetings,

I was trying to sign up the other day, but on the last page, it asked me for my social security number. I'm never going to give that number, so just wondering if that's a new thing, or was I on a fake website? Nobody I've asked has had to devulge that information, and I haven't needed it on ACR, BCP, BOL or SP.


Thank you and I hope to understand soon.

Can I ask you which country are you from?

 

[NinjaHands]

Can I ask you which country are you from?

USA

 

[888Rep]

USA

USA is a government regulated market so that's why they would ask you this because you would have to pay taxes on your winings.
We only cater for New Jersey at the moment so maybe best to give the US support a call.
Thanks

 

[orsino12]

Hi.

I've been having a problem with the daily spin since last night, it won't finish loading.
I thought maybe by this morning it would have been fixed, but still not working.

At first I thought it was just me so I cleared the cache and restarted my PC with no luck and then I checked with my brother and he is having the same problem.

Here's a pic. It get to this stage and just stays like this...



Thanks

 

[jfitzg414]

It was suggested that I ask this question on this forum. I recently downloaded your App and was asked for my SSN since I am from the US seems weird that was asked. I was only going to play in non real games. I did not give it and deleted my request why is SSA necessary

 

[Figaroo2]

3 times this week the software has completely shut down when closing a cash table. This was happening a few months ago but appeared to have been resolved, Whatever the glitch was its back again.

 

[888Rep]

It was suggested that I ask this question on this forum. I recently downloaded your app and was asked for my SSN since I am from the US seems weird that was asked. I was only going to play in non real games. I did not give it and deleted my request why is SSA necessary

The US is a regulated market where the players have to pay taxes on their winning so that would be why they need to ask that.
Thanks!

 

[888Rep]

Hi.

I've been having a problem with the daily spin since last night, it won't finish loading.
I thought maybe by this morning it would have been fixed, but still not working.

At first I thought it was just me so I cleared the cache and restarted my PC with no luck and then I checked with my brother and he is having the same problem.

Here's a pic. It get to this stage and just stays like this...



Thanks

It was working a bit slow yesterday but just tried it now and it came staight up so hopefully it's ok now.
Thanks!

 

[orsino12]

It was working a bit slow yesterday but just tried it now and it came staight up so hopefully it's ok now.
Thanks!

I just tried again and it worked normally (although it came up "No Win"), so it appears to be working again.

Thanks.

 

[orsino12]

It was working a bit slow yesterday but just tried it now and it came staight up so hopefully it's ok now.
Thanks!

Well, it worked fine this morning, but I tried it again for today's spin and it's not loading again. This time I just left it alone and it still hasn't loaded yet after 30+ minutes, so it seems more than "slow". I'll just leave it run until it has been an hour I guess, but I'm not optimistic.

 

[orsino12]

I finally got the spin to work. I decided to open the spin and if it didn't immediately load I closed it again and tried again, it took 5 or 6 tries in rapid succession, but it finally loaded on the last try.

 

[Brandlad]

Hi 888 support.
I had made a withdrawal request of $50 on 11th July via wire transfer which was approved on 16th July. But I have not got it yet in my Bank account.
I mailed about it to support on 25th July and the incident ID is [Incident: 180725-000918]. But I have not got any response from the support side.
I did talk to 888 live support during last days but It was told to me that my issue is open to the Transaction department.
I did ask about it to my bank and my bank said only the sender can track the funds as they have not got any inward international transaction to credit into my account.
I have already send my bank statement to your transaction department as an proof but there is no response.
Kindly look into this

My ID is Brandlad.

 

[888Rep]

Welcome to 888poker’s Weekly Deal, with all the best news, results and insights from the past week.

THIS WEEK: July 29, 2018

Parker “888tonkaaaa” Talbot Final Tables Sunday Mega Deep

The $125 buy-in, $100K GTD Sunday Mega Deep crept past its guarantee by drawing 328 players who rebought 175 times. That generated a $100,600 prize pool paid out to the top 48 players including “Garlic888” (44th - $483), “1LevelAbove” (32nd - $684), “GramNaKartke” (17th - $976), Bryan “DePittsterje” Paris (10th - $1,761)), and 888poker Ambassador Parker “888tonkaaaa” Talbot (7th - $2,767).

After “ezmoniesss” took his leave in third place for $10,814, a back-and-forth heads-up match ensured. After a minute shy of 12 hours in the tournament, Germany’s “HomoDeus” defeated Ukraine’s “chssk” to win a $19,365 top prize.

It marked the second time “HomoDeus” has won a Mega Deep title this year. Back on January 26, he bested a field of 147 runners to win the $109 buy-in $20,000 Mega Deep for $5,117.

“ZeroNineee” Takes Down the Whale

The $1,050 buy-in, $70K GTD Whale saw 58 players rebuy 24 times to create n $82,000 prize pool. Among those to compete in the tournament but fall short of the money were Stephen “Kale333” Van Zadelhoff, Jans “Graftekkel” Arends, and Kenny “SpaceyFCB” Hallaert.

The top eight spots got paid including Mega Deep runner-up “chssk” (8th - $3,280), Ole “olekonjole” Schemion (7th - $3,690), “AriGold17” (5th - $6,150), “Hanzokid” (4th - $8,200), and “wellyxx” (3rd - $12,300). At that point, which was just over six hours in the tournament, a heads-up deal was struck that saw Sweden’s “cuadrado12” finish second for $20,446 and “ZeroNineee” take the title and $23,424.

“Irreligious8” Comes Out on Top in Sunday GREAT 8

The $88 Sunday GREAT 8 blew by its $20K GTD by drawing 218 players who rebought 95 times. The $25,040 prize pool was paid out to the top 32 players including Bryan “DPitsterje” Paris (31st - $188), “ZeroNineee” (25th - $188), “firgli” (12th - $501), “fishandchips1” (7th - $876), and “khunbaa” (3rd - $2,880).

After 7 hours and 38 minutes, it was “Irreligious8” who bested Germany’s “TonyCipolla9” in heads-up play to win $5,071. It was the first win for “Irreligious8” since January 28, which is when he won the $5,000 Swordfish for $1,186.

Canada’s “summertime3” Wins Sunday Challenge

The $109 buy-in Sunday Challenge saw 266 players take to the virtual felt and rebuy 100 times. The $40,000 prize pool was paid out to the top 40 players including “alexos888” (35th - $232), “BehindSpace” (21st - $400), “Koolmania” (10th - $800), “DuduPa1986” (5th - $2,200), and “TripleAceIRL” (3rd - $4,400).

After 8 hours and 51 minutes, Canada’s “summertime3” defeated Finland’s “shamaani112” in heads-up play to win $7,800.

Sunday Deepstack Monsoon Ends in Heads-Up Chop
The $55 buy-in Sunday Deepstack Monsoon easily surpassed its $10,000 GTD by attracting 204 players who rebought 93 times. The 297-entry field generated a $14,850 prize pool that was paid out to the top 27 spots including “alexos888” (24th - $149), “janion8888” (16th - $186), “neverfoldQ5” (7th - $594), and “Smithstudent” (4th - $1,299).

After “leonidus1307” bowed out in third place for $1,745, the title came down to “GramNaKartke” and “Agustin12389.” After 9 hours and 12 minutes, the two agreed to a chop that saw the latter lock up $2,705 and the former take $2,790 and the title.

What to watch out for:

We’ve listened to you, the players, and are proud to offer more tournaments with lower buy-ins and bigger guarantees.

As a result, we recently introduced our new daily six-tournament series called Big Fish.

Click here for more information.
https://www.888poker.com/magazine/88...eries-888poker

 

[888Rep]

Hi 888 support.
I had made a withdrawal request of $50 on 11th July via wire transfer which was approved on 16th July. But I have not got it yet in my Bank account.
I mailed about it to support on 25th July and the incident ID is [Incident: 180725-000918]. But I have not got any response from the support side.
I did talk to 888 live support during last days but It was told to me that my issue is open to the Transaction department.
I did ask about it to my bank and my bank said only the sender can track the funds as they have not got any inward international transaction to credit into my account.
I have already send my bank statement to your transaction department as an proof but there is no response.
Kindly look into this

My ID is Brandlad.

Sent this over to over for you.