Official 888 Poker Support Thread

[888Rep]

I've played on various well-known poker sites for the last 2 or 3 years and have played online games for the last 15 years or so.
Never have I come across a worse customer service than that of 888.

My initial problems were that I couldn't log on although I'd received an automated email from 888 advising me of my change of password and that I could now use my new credentials.
Then my account appeared as restricted.
I emailed support 3 days ago and am still waiting for a reply to my problem.

The following day I rang up customer support. The agent advised me that the account had been restricted as I had 2 registrations with 888 Poker. Fair enough. I must've registered some years ago. So I asked the agent to delete one of the accounts. He did this and said he'd sent me an email confirming the details of the old account that was now live again.
I'm still waiting for that email.

More than 24 hours ago, I made a deposit to 888 Poker and talked to a support agent via live chat about a bonus - a ticket to a new depositors freeroll which she had applied to my account. The live chat was cut off by 888's system before I could even finish the chat with the agent.
And when I checked for my free ticket later on, it wasn't in my account.

There is a lot of competition out there between the poker sites and a good customer service should be one of the most important parts of a good poker site.

Please convince me that my experience was a one-off!

Can you please supply me with your poker user name and I will ask support to contact you.

 

[nafanyalg]

My name in poker Nafanaylg.
I hope my problem ever be solved!

 

[888Rep]

My name in poker Nafanaylg.
I hope my problem ever be solved!

I have sent this over for you so support should contact you.

 

[888Rep]

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[nafanyalg]

They contacted me, but the problem has not been resolved!
I did as they said, but nothing has changed

 

[888Rep]

They contacted me, but the problem has not been resolved!
I did as they said, but nothing has changed

They will contact you again.

 

[nafanyalg]

And you I can not help?
Thank you for your response, waiting for a message of support.

 

[nafanyalg]

Thank you very much, my problem was solved.
Good luck and good mood.

 

[lulu pk]

I'm your customer for couple years.I already send my documents long time ago and my account was verified.I also make a deposit and withdraw many times from your site.

Yesterday i try to make a small withdraw and its say that i need to upload my documents!

I upload again my documents but i do not understand way do i need to do something that i already did!

Its already not pleasant to wait couple day when we make a withdraw request when on other site its only couple minutes but if we also need to upload documents every time when we want to withdraw some money...

I must say that i like to play on your site but lately you also don't have the live chat on the cashier!

Even for make a deposit its not the same anymore,no one to propose you any kind of bonus when u deposit, which it was the case before whit the live chat...
Its maybe not important for you but believe me for your customers its very important to have someone to talk with him.

 

[888Rep]

I'm your customer for couple years.I already send my documents long time ago and my account was verified.I also make a deposit and withdraw many times from your site.

Yesterday i try to make a small withdraw and its say that i need to upload my documents!

I upload again my documents but i do not understand way do i need to do something that i already did!

Its already not pleasant to wait couple day when we make a withdraw request when on other site its only couple minutes but if we also need to upload documents every time when we want to withdraw some money...

I must say that i like to play on your site but lately you also don't have the live chat on the cashier!

Even for make a deposit its not the same anymore,no one to propose you any kind of bonus when u deposit, which it was the case before whit the live chat...
Its maybe not important for you but believe me for your customers its very important to have someone to talk with him.

I understand your frustrations and I have passed your feedback over to the team.
Have you tried phoning support?

 

[orsino12]

I recently won a $10 free sports bet on the scratch card. I logged in to the sports section and it does indeed show I have a $10 free bet there, but I'll be damned if I can find a way to use it.
When I click it it says I have no selections in the betslip, so I go make a selection and then I can't find a way to use the free bet.
I also won a $3 bet on the daily blast spin recently and had no trouble making that bet, it was pretty straight forward, but this $10 bet seems to be giving me difficulties (username on 888 is orsino12).

 

[lulu pk]

I understand your frustrations and I have passed your feedback over to the team.
Have you tried phoning support?

It was solve in 24h.I must say that beside this little incident and the live chat that i hope that it will be back soon on the cashier. For me 888 is the room who give the must in return to there players.I would always recommended 888

 

[orsino12]

Disregard the above query. I figured it out after a good nights sleep, I didn't know there was a difference between a free bet and a "LIVE" free bet. Once I found the Live section the option to use the free bet came up with my selection.

 

[HAMC81]

Disconnection issues happening like the plague again.

Subpar software.

Oh and yesterday I lost 2 hands in a row with a pair against AK

234-5-x

on both hands, RNG from hell.

 

[Rodrigo sampaio]

I did not get the bonus

Hello
I downloaded , created the account and not the $ 88 and receive
can you help me /
my id at 888poker is Rod_samp

 

[888Rep]

Hello
I downloaded , created the account and not the $ 88 and receive
can you help me /
my id at 888poker is Rod_samp

I sent this over for you.

 

[888Rep]

Hello,

Can you imagine how does it feel like wining $150,000 in 6 minutes??
Read more about our amazing BLAST results for the weekend

https://www.888poker.com/magazine/888news/two-888poker-players-strike-blast-jackpot-gold/

 

[moots]

Does the "Hand of the Day" challenge actually work? Yesterday I won with 88 a few times and I didn't get the 5k ticket.

Today, same thing. I saw the popup: win with 72. Won with it several times and no tickets.

 

[888Rep]

Does the "Hand of the Day" challenge actually work? Yesterday I won with 88 a few times and I didn't get the 5k ticket.

Today, same thing. I saw the popup: win with 72. Won with it several times and no tickets.

It can take up to 72 hours for the tickets to be credited.

 

[moots]

Not according to the T&Cs:

Players will receive a pop up message in the 888poker lobby notifying them once the ‘Hand of the Day’ challenge has been completed. Their $5,000 Blast off Tournament ticket will be granted instantly.
Players will receive a pop up message in the 888poker lobby notifying them once 3 ‘Hand of the Day’ challenges have been completed. Their $10,000 Lightning Bolt Tournament ticket will be granted instantly.

 

[joe777]

Not according to the T&Cs:

Players will receive a pop up message in the 888poker lobby notifying them once the ‘Hand of the Day’ challenge has been completed. Their $5,000 Blast off Tournament ticket will be granted instantly.
Players will receive a pop up message in the 888poker lobby notifying them once 3 ‘Hand of the Day’ challenges have been completed. Their $10,000 Lightning Bolt Tournament ticket will be granted instantly.

For today challenge,I had won with AA seven times already in the cash games but still haven't receive any sort of pop up message or notification.Have you received any tickets from yesterday?

 

[orsino12]

I'm noting a small discrepancy in my balance on my 888 account. It's only $1, but every penny counts.
My balance was $68.58, I played 3 10 cent BLAST games which I finished out of the money on and then played a $1 BLAST game which had a $5 prize which I finished 1st for $3.50, but my account only shows $69.78.
My balance was $68.58 minus $1.30 in entries coming to $67.28 then adding $3.50 in winnings it should be $70.78.
I checked my game history to make sure I didn't accidentally register for another $1 game, but it shows I only played the 1 today.

My 888 name is orsino12.

Thanks.

PS: I did look at the HELP section on the site and figured it would be under "My Account" or "Technical Issues" but this situation doesn't seem to be listed.

 

[888Rep]

For today challenge,I had won with AA seven times already in the cash games but still haven't receive any sort of pop up message or notification.Have you received any tickets from yesterday?

Poker user name please?

 

[888Rep]

I'm noting a small discrepancy in my balance on my 888 account. It's only $1, but every penny counts.
My balance was $68.58, I played 3 10 cent BLAST games which I finished out of the money on and then played a $1 BLAST game which had a $5 prize which I finished 1st for $3.50, but my account only shows $69.78.
My balance was $68.58 minus $1.30 in entries coming to $67.28 then adding $3.50 in winnings it should be $70.78.
I checked my game history to make sure I didn't accidentally register for another $1 game, but it shows I only played the 1 today.

My 888 name is orsino12.

Thanks.

PS: I did look at the HELP section on the site and figured it would be under "My Account" or "Technical Issues" but this situation doesn't seem to be listed.

I have sent this over to be investigated for you.

 

[moots]

It can take up to 72 hours for the tickets to be credited.

It's been more than 72 hours and I haven't received any tickets yet.

ID: Mootso