Official 888 Poker Support Thread

[Suns of Beaches]

Hey guys, can you please supply your poker user names when you have an issue as when I send your issues over they will more than likely need to contact you.

Thanks

Hmm not sure what my review here has to do with any issues as you describe it.

 

[888Rep]

Hmm not sure what my review here has to do with any issues as you describe it.

Not sure what you mean but I asked anyone with issues to supply me with a poker user name.

Thanks

 

[888Rep]

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[Golden_Scoop]

Hello dear 888poker team,
(my first post on forum)
I want to complain about Freebuy satellites and will compare to much more friendly Pennybuy formats.
To pass penny buy satellite, we need skills and a bit of money and I love to play them to reduce costs of next round.
I understand that Freebuy format is introduce to give chance to players who can't pay 1-2$, but what happened? There are always 1000+ players and only like 10 of them win ticket to next round and plus there are rebuys and addons, so they are not really free, just cheaper. But the worst thing is that it is pure luck, because roughly 1 of 100 players can win ticket.
So I request to remove all freebuy formats and return good old pennybuys.
If there is good reason to keep them, like many players' requests, then the best solution would be to have pennybuy satellite next to each freebuy satellite.

------------------------------------

Do you guys want to see pennybuy or freebuy as subsatellite?

I agree. the 888 poker team is killing its room with these actions. Make such an amazing tournament format in 2021 and ruin everything in the fall of 2022

 

[Dmitriy_rus7]

I still decided to register at 888 Poker. I have a question for you when you optimize the application for the macbook M1? Now the application is under intel works through rosetta, it eats up RAM, the laptop heats up

 

[G0930]

888poker is disappointing me...im Level 89 in 888 and I can't Login anymore .only from my old phone which is almost entirely broken.
When I try it on a different device :
I put the correct pw in it says wrong pw
I want to recover my pw it says username doesn't exist.

Any ideas ? Official 888 support has even outsourced their telephone service .
I only get Indians with a really thick accent ...english is not my mothertongue though I understand many accents even scottish.
But with Indian accents I got problems 😅

 

[G0930]

Dear 888Rep, I did reinstall it 3 times meanwhile. The last time was also with a restart of my Windows 10 Laptop before the reinstalling.
In the antivirus software, I also unblocked 888 completely also for the installation process.
And it looked really one day good again, but the next day the problem re-occurred, while I have still internet connection and so on.
The 888 software impacts heavily the smooth operation of my system here. As I wrote before already. And this although I have a gaming laptop here
with 16 GB RAM
888 freezes by itself, but it also freezes other applications at the same time, like browsers, Skype or other poker rooms.
And as soon as I close the table from 888, everything else is working smooth again.
Therefore, I do not think, it is a local problem on my machine. Please, pass this information further to your dev team and let me know, if there are any other solutions still or if they can investigate further and change this.

888poker should finally get some able programmers...compared to pokerstars 888poker source code and interface looks like they were made by a toddler
I also had performance problems before and I can't even Login anymore .except for my old phone which is broken

 

[Dmitriy_rus7]

888poker should finally get some able programmers...compared to Pokerstars 888poker source code and interface looks like they were made by a toddler
I also had performance problems before and I can't even Login anymore .except for my old phone which is broken

I agree. Yesterday I sat down at the table at 888 poker for the first time. I was shocked. it's more like a child's game than poker. After 10 years of playing at pokerstars, this room is wildly uncomfortable

 

[888Rep]

I agree. Yesterday I sat down at the table at 888 poker for the first time. I was shocked. it's more like a child's game than poker. After 10 years of playing at pokerstars, this room is wildly uncomfortable

I posted a few posts ago that posters with issues to add their poker user names and not one of you did that now I am advising you guys to mail support@888poker.com sending all the details and they will advise you.

Thanks

 

[G0930]

I posted a few posts ago that posters with issues to add their poker user names and not one of you did that now I am advising you guys to mail support@888poker.com sending all the details and they will advise you.

Thanks

I discovered this support thread today.
my username is corpulicious. I would be positively surprised if you find it...So why should I contact them AGAIN just to recieve the same useless information?
I can prove that I have an account with a screenshot. My only way to login is my almost entirely broken old phone.

 

[Andyreas]

my username is corpulicious. I would be positively surprised if you find it...

It's right there:


🤪

 

[Dmitriy_rus7]

I posted a few posts ago that posters with issues to add their poker user names and not one of you did that now I am advising you guys to mail support@888poker.com sending all the details and they will advise you.

Thanks

Then it is not clear why you created this topic. If you can't answer 1 question. My question has nothing to do with my account

 

[G0930]

It's right there:
View attachment 319242

🤪

Good to know. ( geez my stats are horrible there hahaha) I'm level 89 because I had insane success with spin&gos couple of years ago.
started with 1$ and in the end I played 50$ spins and won the leaderboard once..
But since then NOTHING, only red numbers
Actually the main reason I stopped playing regularely there

 

[888Rep]

I discovered this support thread today.
my username is corpulicious. I would be positively surprised if you find it...So why should I contact them AGAIN just to recieve the same useless information?
I can prove that I have an account with a screenshot. My only way to login is my almost entirely broken old phone.

I sent your issue over to support for you so you should be contacted.

Thanks

 

[888Rep]

I still decided to register at 888 poker. I have a question for you when you optimize the application for the macbook M1? Now the application is under intel works through rosetta, it eats up RAM, the laptop heats up

You need to contact the tech team for this issue so please mail support@888poker.com and they will advise you.

Thanks

 

[888Rep]

Dear Rep

Why did you guys delete the first blind levels in the 10c (and possibly above) blast tournaments? These tournaments have recently been upgraded by deleting that unnecessary allin after 2 minutes but now you are downgrading them again by making them basically allin or fold?

They were nice to play and now its just a shove fest. Why?

I'm still waiting on an answer for this and will update when I have it.

Thanks

 

[KRANKES]

today my software decided to download the updated version, but I always get to this window...
any idea?

 

[888Rep]

today my software decided to download the updated version, but I always get to this window...
any idea?
View attachment 319562

I would suggest that you do a reinstall of the poker client but after you uninstall make sure that you restart your computer before you install it again.

regards

 

[G0930]

I sent your issue over to support for you so you should be contacted.

Thanks

they couldn't help.
They sent me a link for pw reset but as numerous times before it didn't change a thing sadly

 

[Rockyfour]

I just wanted to let you know that I hate your website, I hate your rake scheme, I hate your UI, I hate your customer service, I hate your tournaments, and I hate your goofy looking mascot.

That is all.

 

[Shells]

I just wanted to let you know that I hate your website, I hate your rake scheme, I hate your UI, I hate your customer service, I hate your tournaments, and I hate your goofy looking mascot.

That is all.

Happy Holidays!
🎄🎄🎄🎄🎄🎄🎄🎄

 

[888Rep]

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[Bambini7777]

Hello, I have submitted documents for verification and have been waiting for the fifth day, is this normal for you?

 

[Andyreas]

Hello, I have submitted documents for verification and have been waiting for the fifth day, is this normal for you?

I'm not the rep but there has been the Christmas days, so I assume it's taking a little longer than usual.

Have you also checked your mails (including junk mail)? I received an email by another poker room that they need additional documents but I oversaw it. 😅

 

[888Rep]

Hello, I have submitted documents for verification and have been waiting for the fifth day, is this normal for you?

Yes as a lot of staff are off because of the holiday period.

Regards