Official 888 Poker Support Thread

[Suns of Beaches]

888 rep

Whenever i deposit, i only get 1 instead of 2 tickets for the saturdays 1000 depositors feeroll. The promo email states its 2 tickets but i swear i only get one ticket for the last few months i made deposits.

I already wrote support but they are not helping, telling me that "everything is alright with my deposits" and "they need scrernshots" but its not possible to make a screenshot of the problem since its an obvious bug that is not somewhere visible. Yes they gave me one more ticket for my last deposit manually now but that is not fixing the the problem in general. First they didnt even know what promo im talking about, i explained over and over that they should send this report to the tech team but they keep asking me for screenshots and telling me everything is alright? How is is so difficult to understand what the issue is here and that they need to send this to the tech team to get rid of that bug?

Here again: ONLY 1 INSTEAD OF 2 TICKETS FOR THE SATURDAYS 1000 DEPOSITORS FREEROLL GRANTED FOR THE LAST FEW TIMES I MADE A DEPOSIT. SHOULD BE TWO EACH TIME AS STATED IN THE EMAIL.


Screenname: CenoteAzul

Thanks.

 

[Felecamo]

Hey All,

Welcome to the Official CardsChat Support and Feedback thread

This is your new 888 Rep in the CardsChat forums! We'll be around regularly and look forward to helping with all the questions and feedback that you have. We love hearing new ideas from the poker community, so send them along!


Don't have an 888 account yet? Sign up here: 888 Poker

New users get a huge welcome package:
-$88 free (no deposit needed!)
-Up to a $400 welcome bonus depending on deposit size
-Depositors additionally get: free entry into the $100,000 First Depositors' Freeroll, free entry into the $1,000 Depositors' Freeroll, and 7 entries into the $500 First Depositors' Freeroll!!

-See details and terms here: http://www.888poker.com/poker-promotions/your-welcome-package/welcome-bonus.htm


We'll also make sure to announce all of our most important promotions right here.

Our main one right now is our Live the Dream freeroll tournament that will run until 20/10/2014!

- Everyone has received 2 free tickets to the freerolls! Just check your account!

-Every day we organize 2 $5,000 Live the Dream freeroll tournaments
-Prizes include $2,500 in cash and a Dream package for the winner

-Every day we hold 5 freerolls of $1,000 Dream tickets, open to all depositors, no ticket needed

-The winner's Dream Packages allow you to select an incredible package of your choice from 4 categories: High Adrenaline, Christmas Getaways, VIP Sports and Music, and Gadgets and Gadgets.
-See all the packages here: http://www.888poker.com/poker-promotions/special-promotions/live-the-dream-packages.htm

-See details and terms here: http://www.888poker.com/poker-promotions/live-the-dream.htm


Questions? Post them here.

See you at the tables!

Hello, I'm from Guatemala, and I have problems creating my account at 888 Poker, because it tells me to enter my document number but it doesn't accept it. It says to use a Spanish format.

 

[888Rep]

roviP / RoviP

happy to answer me

Sent over for you.

 

[888Rep]

Hello, I'm from Guatemala, and I have problems creating my account at 888 poker, because it tells me to enter my document number but it doesn't accept it. It says to use a Spanish format.

Please contact support@888poker.com and they will advise you.

Thanks

 

[RoviP]

Sent over for you.

What was sent to me? I didn't receive anything, I don't have access to the registered email I mentioned this, where is it?

 

[Shells]

What was sent to me? I didn't receive anything, I don't have access to the registered email I mentioned this, where is it?

Please give it some time. The 888 Rep can only do so much to help.

If that doesn't work you might need to contact 888Poker site support by email? Just a thought.

 

[RoviP]

Please give it some time. The 888 Rep can only do so much to help.

If that doesn't work you might need to contact 888Poker site support by email? Just a thought.

I already looked for help in email, and also in their chat, so I gave up by email and I'm requesting it here. my email registered and my phone registered at 888 I no longer have access and I haven't been able to access it for 5 years, so here is a distress call if they can't help around here I don't know what else to do? If I create a new account, my document will already be registered and I will have problems in the future, at least he must know someone who can solve my problem.
Thank you from the bottom of my heart for your suggestion 😍

 

[888Rep]

roviP / RoviP

happy to answer me

They are unable to locate your poker account with this user name so can you please confirm your poker user name?

 

[888Rep]

888 rep

Whenever i deposit, i only get 1 instead of 2 tickets for the saturdays 1000 depositors feeroll. The promo email states its 2 tickets but i swear i only get one ticket for the last few months i made deposits.

I already wrote support but they are not helping, telling me that "everything is alright with my deposits" and "they need scrernshots" but its not possible to make a screenshot of the problem since its an obvious bug that is not somewhere visible. Yes they gave me one more ticket for my last deposit manually now but that is not fixing the the problem in general. First they didnt even know what promo im talking about, i explained over and over that they should send this report to the tech team but they keep asking me for screenshots and telling me everything is alright? How is is so difficult to understand what the issue is here and that they need to send this to the tech team to get rid of that bug?

Here again: ONLY 1 INSTEAD OF 2 TICKETS FOR THE SATURDAYS 1000 DEPOSITORS FREEROLL GRANTED FOR THE LAST FEW TIMES I MADE A DEPOSIT. SHOULD BE TWO EACH TIME AS STATED IN THE EMAIL.


Screenname: CenoteAzul

Thanks.

I have sent this over to be rechecked for you.
Thanks

 

[RoviP]

They are unable to locate your poker account with this user name so can you please confirm your poker user name?

RoviP , This is my 888 username

 

[azteca6]

- A welcome bonus of up to $400 depending on the size of the deposit
- Depositors also got: free entry to the $100,000 freeroll for first depositors, free entry to the freeroll for $1,000 depositors and 7 freeroll entries for first depositors of $500!!

Those tickets didn't arrive: either I couldn't make a withdrawal that lasted more than ten days waiting with a visa card, now they ask me to make a withdrawal through a bank transfer, which is complicated since I would have to go to the bank and open an account with swift codes and IBAN code. My advice is to have an excellent service to have a support representative in each country to do this type of procedure directly without so much hassle that you deposit to the representative of the x country and he makes the financial movements without so much demand and delay continuous improvement 888 If they have players representing the brand In all countries it would be good if they had technical and economic support

I'm not complaining, I just give advice for better service and continue to win service awards and be the best room.

 

[azteca6]

I have sent this for further review.
Thank you

The same thing happens to me and I contact them by email and they tell me that the tickets are reflected at 72 hours and that's not the case, only one is reflected when the email arrives and the worst thing is that they are only valid for a period of 1 day if I know what happens to you that weekend to play it you lose it, they should give you a minimum period of two weeks to use it since they say that you will get two and only one arrive

Just advice, it's not a complaint

 

[888Rep]

Those tickets didn't arrive: either I couldn't make a withdrawal that lasted more than ten days waiting with a visa card, now they ask me to make a withdrawal through a bank transfer, which is complicated since I would have to go to the bank and open an account with swift codes and IBAN code. My advice is to have an excellent service to have a support representative in each country to do this type of procedure directly without so much hassle that you deposit to the representative of the x country and he makes the financial movements without so much demand and delay continuous improvement 888 If they have players representing the brand In all countries it would be good if they had technical and economic support

I'm not complaining, I just give advice for better service and continue to win service awards and be the best room.

You just need to ask your bank for those codes as they will already have them for your bank account, you do not have to open another bank account to get them.

Regards

 

[888Rep]

RoviP , This is my 888 username

Thanks

 

[888Rep]

RoviP , This is my 888 username

FYI,
Unfortunately, we can’t locate the account with this UN, we must suggest to member to write us from his email address confirming UPF and if he does not have access to the original email to confirm the old one new one and attach an ID to update his registration details or also to contact us via phone where we can explain / help with his login issue. We have to apologies with the member, but accordingly our privacy policy we can’t assist him more until we confirm his identity.

Thanks

 

[888Rep]

Hello from 888poker,
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[fadred719]

• 888 is a great room, I would like to see more holidays up to $6

 

[IronMike9000]

Is there a solution to this. When i open 888 App on my laptop screen i get the below i can't switch to cash games, blast etc, I have to plug my laptop to a monitor to see the full options.
Laptop

Monitor

 

[888Rep]

Is there a solution to this. When i open 888 app on my laptop screen i get the below i can't switch to cash games, blast etc, I have to plug my laptop to a monitor to see the full options.
Laptop
View attachment 318957
Monitor
View attachment 318958

Have you tried to reinstall the poker client?

 

[IronMike9000]

Have you tried to reinstall the poker client?

Yes i have uninstalled and reinstalled it doesn't make any difference

 

[whiskers77]

Please try a re-installation and see if this clears up your issues but make sure to do a restart before you reinstall it again.

Thanks

Dear 888Rep, I did reinstall it 3 times meanwhile. The last time was also with a restart of my Windows 10 Laptop before the reinstalling.
In the antivirus software, I also unblocked 888 completely also for the installation process.
And it looked really one day good again, but the next day the problem re-occurred, while I have still internet connection and so on.
The 888 software impacts heavily the smooth operation of my system here. As I wrote before already. And this although I have a gaming laptop here
with 16 GB RAM
888 freezes by itself, but it also freezes other applications at the same time, like browsers, Skype or other poker rooms.
And as soon as I close the table from 888, everything else is working smooth again.
Therefore, I do not think, it is a local problem on my machine. Please, pass this information further to your dev team and let me know, if there are any other solutions still or if they can investigate further and change this.

 

[Suns of Beaches]

Dear 888Rep, I did reinstall it 3 times meanwhile. The last time was also with a restart of my Windows 10 Laptop before the reinstalling.
In the antivirus software, I also unblocked 888 completely also for the installation process.
And it looked really one day good again, but the next day the problem re-occurred, while I have still internet connection and so on.
The 888 software impacts heavily the smooth operation of my system here. As I wrote before already. And this although I have a gaming laptop here
with 16 GB RAM
888 freezes by itself, but it also freezes other applications at the same time, like browsers, Skype or other poker rooms.
And as soon as I close the table from 888, everything else is working smooth again.
Therefore, I do not think, it is a local problem on my machine. Please, pass this information further to your dev team and let me know, if there are any other solutions still or if they can investigate further and change this.

You habe to also delete all folders from 888 first in your systems folder before restarting the system and reinstalling 888.

I play on a modern 16 gb ram Laptop with w11 and i have zero issues with 888 (when they are not down). The problem is probably on ur site.

 

[Suns of Beaches]

Dear Rep

Why did you guys delete the first blind levels in the 10c (and possibly above) blast tournaments? These tournaments have recently been upgraded by deleting that unnecessary allin after 2 minutes but now you are downgrading them again by making them basically allin or fold?

They were nice to play and now its just a shove fest. Why?

 

[888Rep]

Dear Rep

Why did you guys delete the first blind levels in the 10c (and possibly above) blast tournaments? These tournaments have recently been upgraded by deleting that unnecessary allin after 2 minutes but now you are downgrading them again by making them basically allin or fold?

They were nice to play and now its just a shove fest. Why?

Hey guys, can you please supply your poker user names when you have an issue as when I send your issues over they will more than likely need to contact you.

Thanks

 

[888Rep]

Dear 888Rep, I did reinstall it 3 times meanwhile. The last time was also with a restart of my Windows 10 Laptop before the reinstalling.
In the antivirus software, I also unblocked 888 completely also for the installation process.
And it looked really one day good again, but the next day the problem re-occurred, while I have still internet connection and so on.
The 888 software impacts heavily the smooth operation of my system here. As I wrote before already. And this although I have a gaming laptop here
with 16 GB RAM
888 freezes by itself, but it also freezes other applications at the same time, like browsers, Skype or other poker rooms.
And as soon as I close the table from 888, everything else is working smooth again.
Therefore, I do not think, it is a local problem on my machine. Please, pass this information further to your dev team and let me know, if there are any other solutions still or if they can investigate further and change this.

Like he says you first need to uninstall then you need to delete all folders related to 888 and then use your computer start box and search your computer for any other 888 folders etc and also delete them. You then must RESTART your computer before you download it again.