Official 888 Poker Support Thread

[888Rep]

Hey 888rep,

I see there is a casino promotion going on. One of the challenges is to place a bet in a round where the winning number is 8 for European Roulette. I did this and the winning number was eight, but I didn't get a scratch card. Are there more specific requirements for this challenge? It doesn't say we have to bet on the number 8 or any specific bet.

Sorry but you need to contact the casino staff as this is a poker related forum.

Thanks

 

[puzzlefish]

How about glitches in the mobile App? The hand history sometimes works and sometimes doesn't. When it doesn't, it either only displays one previous hand or it will start losing hands.

 

[puzzlefish]

So I have noticed when playing Snap there are a couple of players with the same name appearing at different times in the tournament who have drastically different balances.

As an example Pavlov will be at the table with $2.35 then the next hand Pavlov is there again but with $8.45 (and they didn’t win the hand before) then 2 hands later it’s Pavlov with $2.30 and then the next hand it’s Pavlov with $8.40. I realize it could actually be the same player but for one player to go up and down that often…when all lost everyone else has $1-$2…seems fishy to me…

This is just the same player having multiple instances on the Snap environment. Think of it like Pavlov is sitting at 3 different tables with three different balances, but in this instance Pavlov's three tables keep getting randomized so you might see any one of those three tables when you get seated with him.

 

[Yanko57]

On December 15th, I talked to someone from the chat about 5$ mysteriously disappeareds from my account. The discussion ended many minutes later while my chatter said his superior would come back to me about my issue by e-mail. I'm still waiting.

Can the 888rep in here help me please?

 

[Jdawglet]

Instances

This is just the same player having multiple instances on the Snap environment. Think of it like Pavlov is sitting at 3 different tables with three different balances, but in this instance Pavlov's three tables keep getting randomized so you might see any one of those three tables when you get seated with him.

Sorry…not following…how can one player have 3 different balances. I don’t mean they went up and down based on betting /winning/losing. I mean it ended with a snap fold at one table and the very next they have $5 more.

I believe you can only join once…correct?

 

[puzzlefish]

Sorry…not following…how can one player have 3 different balances. I don’t mean they went up and down based on betting /winning/losing. I mean it ended with a snap fold at one table and the very next they have $5 more.

I believe you can only join once…correct?

No, you can join several times and have several entries into the SNAP cash game. Try it yourself.

 

[fundiver199]

I believe you can only join once…correct?

No incorrect. As Puzzlefish say, you can have multible entries in a SNAP cash game on 888 Poker. Its the same on other poker sites. On pokerstars you can have up to 4 entries in each Zoom cash game. Of course the algoritm makes sure, you are never placed on the same table with more than one of your entries.

 

[888Rep]

Hello,
The WPTDeepStacks online series on 888poker wrapped up its 28-event schedule on Tuesday, December 21.
The series catered to a combined 15,660 entrants and awarded $3,415,810 in prize money.
Winners hailed from such countries as Finland, Romania, Germany, Russia, Malta, Belarus, Ireland, Ukraine, Brazil, Canada, Andorra, Moldova, and the United Kingdom.
The UK was the best-performing countries, having claimed five titles!
The focal point of the series was the $1,050 buy-in $1,000,000 GTD Main Event
1,024 entrants surpassed the $1,000,000 guarantee by creating a $1,024,000 prize pool.
Andorra’s “Panxetillo” Won the Main Event for $184,320

For full information and numbers click here

 

[fundiver199]

This is illegal as you can only have one account and if found out your account will be closed and your balance will be forfeited.
I am going to send this over to fraud for their attention.
Regards

Think there is a misunderstanding here? The original post mention "tournament", and then it would indeed be a violation, if the same player had multible entries. But the stacks mentioned are small amounts like 2,35 $, which mean, it must be the SNAP cash games, that are referred to?

 

[888Rep]

Think there is a misunderstanding here? The original post mention "tournament", and then it would indeed be a violation, if the same player had multible entries. But the stacks mentioned are small amounts like 2,35 $, which mean, it must be the SNAP cash games, that are referred to?

Ah yes apologies I misread it.

Good luck!

 

[moots]

On December 15th, I talked to someone from the chat about 5$ mysteriously disappeareds from my account. The discussion ended many minutes later while my chatter said his superior would come back to me about my issue by e-mail. I'm still waiting.

Is it possible that it was a bonus that you got and that expired?

 

[Yanko57]

Is it possible that it was a bonus that you got and that expired?

No. I know what you're talking about, but that's not the matter.

Can you help me 888rep?

 

[Ovis]

0 help from 888poker support..

 

[888Rep]

No. I know what you're talking about, but that's not the matter.

Can you help me 888rep?

I sent this over to be checked for you.

Thanks

 

[888Rep]

0 help from 888poker support..

What is your issue?

 

[Yanko57]

I sent this over to be checked for you.

Thanks

Big thanks!

 

[Ovis]

What is your issue?

Basically I had WPTDS $27.5 tournament ticket.. I was not aware that those games ends so quickly as my ticket had 30days expiry day.. so was trying with support to get ticket exchanged for something in similar value after chatting with multiple people from support got nowhere.. basically last lad said when your ticket hits expiry day we can give you new ticket.. but checked today ticket even disappear from my account 😀

 

[888Rep]

No. I know what you're talking about, but that's not the matter.

Can you help me 888rep?

I will need your poker user name as they are saying the one i took from your poker info is not correct?

 

[888Rep]

Basically I had WPTDS $27.5 tournament ticket.. I was not aware that those games ends so quickly as my ticket had 30days expiry day.. so was trying with support to get ticket exchanged for something in similar value after chatting with multiple people from support got nowhere.. basically last lad said when your ticket hits expiry day we can give you new ticket.. but checked today ticket even disappear from my account 😀

I need your poker user name to ID you?

Thanks

 

[Ovis]

I need your poker user name to ID you?

Thanks

Just logged in to my account to get ID and it's shows me again this ticket..
Anyway my point is that whatever works in support they have no clue what they talking about.. I'm not asking for cash or anything, just companies like gg, partypoker they will offers you straight away solution to make customers happy..

Have some replies that they won't going yo exchange ticket.. some of them said wait for tournament.. (you can't wait as this Wptds already finished)

Last reply got it :
Thank you for contacting us. My name is Pavel D. from the support department here at 888 support.

I hope this email finds you well.

Ovis, kindly note that your ticket should automatically switch with something of the same value if your tournament will not play before the expiry date.

Please contact us if the time-frame has passed,your tournament ticket expired and you did not receive the replacement, we will manually grant it for you.

Ovis, if you have further questions, please do not hesitate to reach us, we are here for you!

You might receive a satisfaction survey following our conversation today and we would appreciate your feedback for the service provided.

Thank you for your patience and understanding.

I wish you a great day and best of luck!

Kind regards,


Anyway my 888poker ID :
Ovidijus1990
Support ID : 825498737


Thanks for looking into that..

 

[Yanko57]

I will need your poker user name as they are saying the one i took from your poker info is not correct?

I don't know why they are saying that because here it is:

 

[Yanko57]

I will need your poker user name as they are saying the one i took from your poker info is not correct?

Thanks. I got an e-mail about my issue.

 

[Ovis]

Just logged in to my account to get ID and it's shows me again this ticket..
Anyway my point is that whatever works in support they have no clue what they talking about.. I'm not asking for cash or anything, just companies like gg, partypoker they will offers you straight away solution to make customers happy..

Have some replies that they won't going yo exchange ticket.. some of them said wait for tournament.. (you can't wait as this Wptds already finished)

Last reply got it :
Thank you for contacting us. My name is Pavel D. from the support department here at 888 support.

I hope this email finds you well.

Ovis, kindly note that your ticket should automatically switch with something of the same value if your tournament will not play before the expiry date.

Please contact us if the time-frame has passed,your tournament ticket expired and you did not receive the replacement, we will manually grant it for you.

Ovis, if you have further questions, please do not hesitate to reach us, we are here for you!

You might receive a satisfaction survey following our conversation today and we would appreciate your feedback for the service provided.

Thank you for your patience and understanding.

I wish you a great day and best of luck!

Kind regards,


Anyway my 888poker ID :
Ovidijus1990
Support ID : 825498737


Thanks for looking into that..

888rep
got it $30 ticket
thank you for sorting out this. Really appreciate that.

 

[Alaercio da Rocha]

I'm glad the promotion will continue.
I played the last 4.
I didn't make the final table on any of them but I cashed on two of them. On a third I lost KK on a pre flop allinn to AQo.
I expect better future results.

 

[888Rep]

Thanks. I got an e-mail about my issue.

888rep
got it $30 ticket
thank you for sorting out this. Really appreciate that.

Good luck guys!