Official 888 Poker Support Thread

[888Rep]

so i contacted support and they can't find my old acount which i was using up until last week

so i don't know what to do next

Did you tell them that it is a Poland account?

 

[Pooh]

Did you tell them that it is a Poland account?

eh, no... because it isnt my original account is Taiwan because I used to live there but the new one is the UK

i spoke to live chat and was making progress but then the window closed they couldn't find my account

started again but this time the nice lady thought i wanted to transfer a bonus so i gave up

got frustrated tried again was making even more progress but the window closed...again

im thinking it logs out automatically in the background if you don't move it or something

anyway i got fed up with explaining the same problem three times to three different people... they were all very nice

i got the 88$ bonus with the new account so that is a positive

just lost my money, tickets, tokens, levels and can't play on the daily freerolls because i deposited with the old account but no way am i doing that again

keep my money i have given up

 

[888Rep]

eh, no... because it isnt my original account is Taiwan because I used to live there but the new one is the UK

i spoke to live chat and was making progress but then the window closed they couldn't find my account

started again but this time the nice lady thought i wanted to transfer a bonus so i gave up

got frustrated tried again was making even more progress but the window closed...again

im thinking it logs out automatically in the background if you don't move it or something

anyway i got fed up with explaining the same problem three times to three different people... they were all very nice

i got the 88$ bonus with the new account so that is a positive

just lost my money, tickets, tokens, levels and can't play on the daily freerolls because i deposited with the old account but no way am i doing that again

keep my money i have given up

Thanks for your feedback and sorry that it wasn't sorted out for you.

 

[nikolaevich87]

Did you tell them that it is a Poland account?

Hello, I need help, I am playing with the mobile version, I had a problem logging into the PC version, I entered the password to log in, the answer is incorrect. how did this happen, can you figure it out? nickname Nik161, mail Nikolaevich0787@mail.ru. I contacted support but there is no answer.

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[888Rep]

Hello, I need help, I am playing with the mobile version, I had a problem logging into the PC version, I entered the password to log in, the answer is incorrect. how did this happen, can you figure it out? nickname Nik161, mail Nikolaevich0787@mail.ru. I contacted support but there is no answer.

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In general if someone can login with same credentials to mobile, but not PC please suggest to change password to fulfil the following:

-1 uppercase letter minimum
-1 lowercase letter minimum
-1 number minimum
-8-12 characters

Thanks,

 

[nikolaevich87]

In general if someone can login with same credentials to mobile, but not PC please suggest to change password to fulfil the following:

-1 uppercase letter minimum
-1 lowercase letter minimum
-1 number minimum
-8-12 characters

Thanks,

I need to change the password, do I understand correctly?

 

[888Rep]

I need to change the password, do I understand correctly?

Yes.

Thanks

 

[nikolaevich87]

Yes.

Thanks

It did not help!

 

[888Rep]

It did not help!

Then please mail support@888poker.com and they may be able to advise you further.

Thanks

 

[nikolaevich87]

Then please mail support@888poker.com and they may be able to advise you further.

Thanks

wrote three times), your application is accepted and the number .... for the third time, a week later they suggested doing the same thing as you!

 

[Serbianbeauty]

The mobile spin issue should be sorted now guys.

Regards

Mobile Spin worked for me today, thanks!

 

[888Rep]

Mobile Spin worked for me today, thanks!

Fantastic news!

Thanks for your feedback.

 

[Gallowsbird]

Hi all, got a quick question and i hope this is the correct place for it ...

I got a ticket for the 888 twitter freeroll on 30/03/2020.

When i logged in on that day 1 hour before the tournament the ticket has gone and i couldnt join the tournament.

I already wrote the 888 support but got no answer so far ...

 

[888Rep]

Hi all, got a quick question and i hope this is the correct place for it ...

I got a ticket for the 888 twitter freeroll on 30/03/2020.

When i logged in on that day 1 hour before the tournament the ticket has gone and i couldnt join the tournament.

I already wrote the 888 support but got no answer so far ...

You need to contact 888 twitter support.

Thanks

 

[888Rep]

Mobile glitch, upcoming contests says in 30 days when the contest could be 14 minutes away.

Please contact support@888poker.com and they will advise you.

Thanks

 

[DanielKL8]

What's actually the problem with the 20+ freeroll?

 

[edenman1]

Yeah its sucky, but its tough times, a missed freeroll is no biggie lol Hopefully the jackpot freeroll and casinoorg freerolls run..

 

[wlad20082009]

Recently, there have been problems with freerolls on 888 Poker . I hope it won't last !

 

[pescaofish]

Every Tournamet in 888 are a Nigthmare, maybe someone hacked them ?

 

[ScottyDee]

Screwed

Tried to get my ultimate cash back roll and it froze and didnt give me anything. Disapointed.

S

 

[freddydr87]

I have compleated the vebus freeroll chalenge every day off this week,i have make bouth AK and casino bet,but i have gotten only 2 venus tickets on monday, i want the rest oss my venus tickets ass well as my neptune ticket,
Thanks

 

[freddydr87]

Also i wanth some one checking my today cash seation i did manual calculation and end it 1 or 2 dolars donw but my balance wenth donw more than 7 dolars,this happend during a crash,my tables got freze at i clouse them,them my balance shonws 198 for some time,them wenth to 211,15 min later to 235 and that isnot the real balance.

 

[888Rep]

I have compleated the vebus freeroll chalenge every day off this week,i have make bouth AK and casino bet,but i have gotten only 2 venus tickets on monday, i want the rest oss my venus tickets ass well as my neptune ticket,
Thanks

Also i wanth some one checking my today cash seation i did manual calculation and end it 1 or 2 dolars donw but my balance wenth donw more than 7 dolars,this happend during a crash,my tables got freze at i clouse them,them my balance shonws 198 for some time,them wenth to 211,15 min later to 235 and that isnot the real balance.

Sent these over to be checked.

Thanks

 

[888Rep]

Every Tournamet in 888 are a Nigthmare, maybe someone hacked them ?

Apologies guys as we had some disconnection issues yesterday.

Regards

 

[ScottyDee]

jacks pot

I was just playing Jacks Pot and won 8 free spins with 3 amber wilds and the game crashed and didnt give me my free spins.

S