Official 888 Poker Support Thread

[888Rep]

I have not got the $10K Neptune tickets for today game. It is going to start in 6 hours.
I did complete 2 challenges on 25th and 28th by placing $5 on Casino and $5 in Sports and got 4 $2K Venus tickets.
I did talk to about this on Live chat but the executive told me "your free bet on 28th do not qualify."

I went to Terms and Conditions thrice on this link--


https://www.888poker.com/terms/galaxy-of-freerolls/

I could not find that Free sports bet do not qualify.

Kindly ask your executives to not give false info.
please add my ticket.

My Id is Brandlad.

thanks

Sent over to support for you.

Thanks

 

[tigervball]

Poker user name please?

tigerv

Thanks for looking into it👍

 

[888Rep]

tigerv

Thanks for looking into it👍

I have asked for this to be checked out for you.

Regards

 

[DeuceKick]

So the banner is working on the mobile app but it still won't give me the spin. Says not recognized but I can still play poker just can't spin. Annoying.

S

I have the same problem on the mobile App.

 

[Colbefc]

Couldnt register for a Blast tourney this morning and still can't and now cant register for anything.
This is not the first time 888 have had problems, might be time to find somewhere else play

 

[Suns of Beaches]

is 888 down again? i can open it and see the lobby but there are no games shown. please fix this as soon as possible. thanks.

 

[888Rep]

Couldnt register for a Blast tourney this morning and still can't and now cant register for anything.
This is not the first time 888 have had problems, might be time to find somewhere else play

is 888 down again? i can open it and see the lobby but there are no games shown. please fix this as soon as possible. thanks.

I have been and still am on the site and everything seems to be working fine.

What countries are you guys from?

 

[888Rep]

Couldnt register for a Blast tourney this morning and still can't and now cant register for anything.
This is not the first time 888 have had problems, might be time to find somewhere else play

is 888 down again? i can open it and see the lobby but there are no games shown. please fix this as soon as possible. thanks.

Can I please have your poker user names because I am on the site and it is working fine?

 

[Lala307]

The country; it might be a problem ... from where you want to play.

 

[Suns of Beaches]

Its working now for me!!!!! Thank you Rep!!!!!

 

[888Rep]

Its working now for me!!!!! Thank you Rep!!!!!

Good luck!

 

[maxmaster10]

hi 888!...do u know if the mailing of 888( support and live tourneys support) had a issue?..because i send like three mails and still didn`t have a answer, thank you

 

[888Rep]

hi 888!...do u know if the mailing of 888( support and live tourneys support) had a issue?..because i send like three mails and still didn`t have a answer, thank you

There are a lot of support staff off, self isolating and most are working from home because of the Coronavirus so we are stretched at the moment. Please give me your issue with your poker user name and I will send it over for you.

Thanks

 

[888Rep]

I have not got the $10K Neptune tickets for today game. It is going to start in 6 hours.
I did complete 2 challenges on 25th and 28th by placing $5 on Casino and $5 in Sports and got 4 $2K Venus tickets.
I did talk to about this on Live chat but the executive told me "your free bet on 28th do not qualify."

I went to Terms and Conditions thrice on this link--


https://www.888poker.com/terms/galaxy-of-freerolls/

I could not find that Free sports bet do not qualify.

Kindly ask your executives to not give false info.
please add my ticket.

My Id is Brandlad.

thanks

Please check your tickets now and let me know if your ticket is there!

 

[Jessica1507]

I have windows 8 and i can't install the app on my computer just playing through the browser. Is there a problem happening?

 

[888Rep]

I have windows 8 and i can't install the app on my computer just playing through the browser. Is there a problem happening?

Go 888poker.com and you should be able to download from there.

Thanks

 

[freddydr87]

Is any one having throuble to logg in today, and i have send an email because my planets promo doesnt active and i havent get any answere

 

[888Rep]

Is any one having throuble to logg in today, and i have send an email because my planets promo doesnt active and i havent get any answere

They should be sending emails out today for this promotion so make sure you check your inbox later.

Regards

 

[Anders1616]

CC freeroll vanished on 888.

CC free roll disappeared on 888.


A couple of months ago the CC freeroll on 888 vanished.

I am not able to see the freeroll on my poker client on the laptop.

Last week I found out that the freeroll was visible on my ipad and I tried to lock on.

But i received a message from 888 that i was not allowed to register to the CC freeroll.

The question is why I am banned from CC freerolls on 888??

Brgds Anders

 

[ScottyDee]

Free Spin

I'm still not able to access the free spin on the mobile app. Is there something Im doing wrong?

 

[nikolaevich87]

Hello, I need help, I am playing with the mobile version, I had a problem logging into the PC version, I entered the password to log in, the answer is incorrect. how did this happen, can you figure it out? nickname Nik161, mail Nikolaevich0787@mail.ru. I contacted support but there is no answer.

 

[888Rep]

CC free roll disappeared on 888.


A couple of months ago the CC freeroll on 888 vanished.

I am not able to see the freeroll on my poker client on the laptop.

Last week I found out that the freeroll was visible on my ipad and I tried to lock on.

But i received a message from 888 that i was not allowed to register to the CC freeroll.

The question is why I am banned from CC freerolls on 888??

Brgds Anders

The cardchat freeroll is in the lobby now.

Regards

 

[888Rep]

Is any one having throuble to logg in today, and i have send an email because my planets promo doesnt active and i havent get any answere

Galaxy emails have been sent out to relevant player so check your inbox.

Thanks

 

[888Rep]

The mobile spin issue should be sorted now guys.

Regards

 

[Pooh]

No one is going to take your money..
Call the freeline
02037955029 and explain your situation and they may advise you to close your other account before you open a new one.

Regards

so i contacted support and they can't find my old acount which i was using up until last week

so i don't know what to do next