Official 888 Poker Support Thread

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888Rep

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I have a customer with 888 no problems everything works but there is problem when I turn the casino many games to crash and not go

hello
I have tweeted the message on time but i didnt receive a ticket for tweeter freeroll
Aug 31 My @888poker username is mahasematman. I want to play in the $888 Twitter Freeroll on 26/10/2015 #888series #888poker #poker
Can you guys mail support@888poker regarding your issues and they will look into them for you.

Thanks
 
meagain00

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When I try to spin the wheel via smartphone it fails, it says that didn't recognize me. What do I have to do? (my nick at 888 is meaginbs)

meagain00
 
8

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888poker Announces Sponsorship Lineup for wsop Final Table

online poker giant 888poker has announced its lineup for the 2015 world series of poker Main Event final table on November 8, 2015. Team 888poker’s dynamic trio will feature Joseph (Joe) McKeehen, Neil Blumenfield and Thomas Cannuli, who are preparing to take on the final table at the November Nine, the most prestigious poker event in the world. Each player is competing for the coveted Champions Bracelet and a first-place grand prize of nearly $8 million.

Joe McKeehen leads the stellar lineup of nine players as the chip leader with more than $60 million in chips. The North Wales, PA, native, who currently holds one-third of the total chips in play, is one of the most experienced players remaining in the tournament and is eager to take to the main table after a remarkable year of competition. Before making poker his full-time career, McKeehen graduated from Arcadia University in suburban Philadelphia with a degree in Mathematics.

Neil Blumenfield is a seasoned poker pro from the San Francisco area, heads into the final table in third place with $22 million in chips. When Neil’s not at the poker table, he serves as President, Chief Operating Officer, and Director for a business intelligence and cloud computing company based in Menlo Park, CA.

Thomas Cannuli, a 23-year old native of Cape May, NJ, enters the lineup as the youngest player at the 2015 final table. His impressive and strategic performance this year has earned him more than $12 million in chips, and he sits in sixth place heading into the main event. Cannuli specializes in cash games, both online at 888poker NJ and live. This final table accomplishment has already guaranteed him the biggest live tournament score of his career.

The WSOP Main Event 2015 will take place at the Penn and Teller Theater at Rio Hotel & Casino on November 8th. Cards will be in the air starting at 5:30 pm PST, and 888poker will be posting on social media directly from the action in Las Vegas.
 
Poker Orifice

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By the way my T-Shirt size is medium so would a medium size Hoodie be ok or should I order a large one?

Thank you. Here is the email:

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Hi,

I'm happy to have won an 888 Poker Live Kit 2.

However I already have an 888 Poker T-Shirt.

So could I get a coupon code for an 888 Poker Live Kit 1; because it contains an 888 Poker Hoodie in it instead of a T-Shirt.

The 888 Poker Live Kit 1 (13,990) is less expensive than the 888 Poker Live Kit 2 (16,660) so there is a 2670 points difference.

So could you also add a coupon code for an 888 Poker Black Cuffed Knitted Hat (2,410)

Thank you.

Eric
User name: UnrealDonk
----------

I hope to get this: :D

If its not too late ... Go with the larger one!
I won an 888 shirt & it was VERY small. I believe it was XL but it looked like a medium. Too bad as it was a nice-looking shirt :(
 
Gorak

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If its not too late ... Go with the larger one!
I won an 888 shirt & it was VERY small. I believe it was XL but it looked like a medium. Too bad as it was a nice-looking shirt :(
As I said in the email I already had a medium size 888 T-shirt and it fits me well.

I was just tying to exchange the Poker Kit containing a T-shirt for one containing a Hoodie. And since the one with a Hoodie was less expensive; I thought it would not be a problem.

After 2 weeks of unanswered emails; they finally answered: No. Read the rules: no exchanges.

I'm ok with the rules but why take 2 weeks to come to this "simple" answer?

Anyway I received my Poker Kit now and I have 2 medium T-shirts.

By the way, those shirts are made of special fabrics; so when you wash them, don't put them in the dryer because they will probably shrink to the size of your hand!
 
8

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Hi guys,
The guaranteed prize of The Saturday R&A has been increased from $10,000 to $15,000.
 
messer21

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Windows Pone 8.1

anyone know if the application is available for windows phone:joyman: ?
 
TheKAAHK

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I've been very frustrsted by the mobile App for Android. My biggest frustration is when logging in, I keep getting told my password is incorrect. So I go through the process of changing it (usually back to what it was/is) then log in and do my thing. Next time I go to log in, I get the message that my password is incorrect. This is maddening as hell. I know my password is correct. I have it written down, taped to my tablet.

Also, I have yet to find a simple way to get back onto my tourney table after a disconect. Sometimes the switch lobbies to play money and back to real money thing (found that tidbit in a google search) works and will bring me back, but not always. Can there be an easy to spot button or tab in the tourney or main client lobby? I was also unable to "take my seat" from the tourney lobby, even after clicking that button. It just kept doing nothing. Maybe a glitch?
 
8

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Team 888poker’s Joseph McKeehen Crowned Champion of 2015 World Series of Poker
Team 888poker’s Joe McKeehen has claimed the 2015 WSOP Championship title, taking home a monumental $7,683,346 along with the coveted WSOP gold bracelet.



After entering as chip leader with more than 60 million chips, the 24 year old American dominated the Final Table, maintaining the lead throughout and finally besting 2nd place winner Joshua Beckley’s pocket fours with an Ace-Ten.



This year’s November Niners also included Team 888poker members Neil Blumenfield (3rd place and $3.4million) and Thomas Cannuli (6th place - $1.4million).



To celebrate Joe’s win, 888poker has granted its members free entry to $10,000 WSOP Winner Celebration Free Tournaments, running on 12/11/15 and 13/11/15 at 20:05 GMT.

Speaking excitedly on his win, Joe said: “I’m very happy the final table went as smooth as it did. The way the cards came out it didn’t seem like I had too many tough decisions and when I did, I generally made the right ones. It was definitely easier than facing adversity and battling. It was just my day for three days in a row.”



Itai Pazner, Senior Vice President & Head of B2C at 888 Holdings added: “As one of the most experienced players at the Final Table, Joe’s tournament play has been tremendous from start to finish. Our team at 888poker knew working with him would be a great partnership and we’re proud to have sponsored him in the in the 2015 World Series of Poker.”
 
IrinaNicole

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888 Support.

I know that the support at 888 is sometimes very slow but I just want to say that always when I had disconnection problems or other problems my case was solved and I was very happy with the solution they gave.
I will give an advice to everybody, don't give up after one email or two, write more email and asked your problem to be looked by someone else because sometimes you just get a rush answer and some people don't write back.
 
Poker Larrikin

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Disconnects and system freezing

Hi, I have been with 888 for many years now but I am still having problems with disconnects and freezing. I have gone through the customer support thread directly from the site and have had no joy other than check you firewalls and do not have any similar applications open at the same time.
Now I am a cheapskate so I have several poker sites open at the same time scoping for freerolls and cheapie tournies. I have no problems with any of the other sites (mainly pokerstars and Fulltilt) during the times 888 disconnects or freezes. I will not restrict my poker options to one site to correct this situation, especially when in does not happen on any of the other sites. And if I have to stop using a site to fix it, it will be 888 that I stop using.
I have complained many times about this same problem and, in fairness have recieved some minor compensation for times when these issues have disadvantaged me on the tables but what is 888 doing to rectify this situation?
 
8

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Hi, I have been with 888 for many years now but I am still having problems with disconnects and freezing. I have gone through the customer support thread directly from the site and have had no joy other than check you firewalls and do not have any similar applications open at the same time.
Now I am a cheapskate so I have several poker sites open at the same time scoping for freerolls and cheapie tournies. I have no problems with any of the other sites (mainly PokerStars and Fulltilt) during the times 888 disconnects or freezes. I will not restrict my poker options to one site to correct this situation, especially when in does not happen on any of the other sites. And if I have to stop using a site to fix it, it will be 888 that I stop using.
I have complained many times about this same problem and, in fairness have recieved some minor compensation for times when these issues have disadvantaged me on the tables but what is 888 doing to rectify this situation?
Please send all the details to support@888poker.com and they will ask our tech guys to contact you regarding your issues.
 
Poker Larrikin

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888 technical support

I have been there, done that and all I get from them is check your firewalls and do not have other systems operating at the same time, as I outlined in my original post. I am currently online with 888 with no other site running and it has just happened to me again.

888 technical support is not very helpful and if this is the way 888 treats its paying customers then I will not be one for very much longer.
 
Farseer

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Yeah, you really need to teach your customer supports some ways they could A) help your customers in matter, B) reply in decent timeframe (up to 72 hrs is totally unacceptable for regular questions especially as it usually takes lots of time for them to reply to 2nd and 3rd msg as well), C) make people feel less like screwed over with answers. If there's a problem, acknowledge it and after that deal with it.

Note: Constant disconnections and freezings are unacceptable.
 
8

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Yeah, you really need to teach your customer supports some ways they could A) help your customers in matter, B) reply in decent timeframe (up to 72 hrs is totally unacceptable for regular questions especially as it usually takes lots of time for them to reply to 2nd and 3rd msg as well), C) make people feel less like screwed over with answers. If there's a problem, acknowledge it and after that deal with it.

Note: Constant disconnections and freezings are unacceptable.
Thanks for your feedback.
 
Poker Larrikin

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Disconnections and Freezes

Your thanks for out feedback is all well and good but what is 888 doing about to rectify the situation?
 
8

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Your thanks for out feedback is all well and good but what is 888 doing about to rectify the situation?
We listen to our customers feedback and are constantly working to improve our service to you and can only apologise for any inconvenience from any disconnections that you may have experienced. Hopefully we won't have any more in the future but nothing can be guaranteed 100% as it is an internet service and sometimes matters are just out of our control.
 
NjBoRi973

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whats the issue witH US PLAYERS playing on 888

i live in NJ am i allowed to play in these tournaments/your 888 site?
 
8

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guareentee_zpspzdqouoq.jpg~original

Hey Guys,
Following many requests to enhance our offering this week, we decided to make the next few days special by taking action on 3 fronts:

1. We will add a couple of new daily tournaments and satellites
2. We will increase guaranteed prizes of many scheduled tournaments
3. We will reduce the rake on Omaha cash games (200PL and up) from 5% to 2.5%

The new tournaments:

1. 13:00 GMT - $5,000 guaranteed 8-max – Special! ($55 buy-in)
2. 15:00 GMT - $5,000 guaranteed Turbo – Special! ($30 buy-in)
 
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