ACR Thread

[Rijckenborg]

EEEEE I'M on windows 7 family premium, can you help me or not?

I see that I'm not the only who have problem with BCP-ACr since last update.... what a update lol it is better to call it a downgrade
......

Can you help me with those certificate? Or I have to click on : don't show them next time?

 

[ACR Rep]

I don't understand why someone sitting out can win a hand. It isn't a big problem when they have chips because you can bet and it folds them. But when they are all in with their chips, there is nothing you can do about it. But if they are not there, they should not be able to win a hand at all. If a player is not at the table, their cards should be folded, no matter of position or chips.

And even more bizarre is when someone sitting out raises. That is definitely not Real poker.

Is there any chance this will ever be changed?

I am not pretty sure about what you mean Delenia.

When a big blind is all in and players dont have enough chips to cover the blinds it will play the hand out and if they win they are still in the tournament.

or

The other one is a connection thing. If you see a player as INACTIVE and making action its just a connection was interrupted. If you close and re open the table you wont see this player as inactive anymore

Let me know if that helped or you can send me more details about this so we can further review this matter

 

[ACR Rep]

Can you help me with those certificate? Or I have to click on : don't show them next time?

I am sorry Rijckenborg, what is the error message that you are getting? If the problem you are having is in regards the certificate, please click on Yes> Yes twice, that should do it and should allow you to access the client

 

[dj11]

I got this 'error' after the update. It is just shady enough to make me wonder it I somehow got hacked.



Sorry, bad post sizing; It says 'Your request have been interrupted. Please contact Customer Support'.

It started after I went to jackpot poker and explored some. I did get into a jackpot game after a while (normal wait perhaps).

 

[dj11]

If you have a list of changes made in this latest update, can you post it?

My PT4 no longer worked. So it seems you have changed something with either the HH format, or the location, or the option to save HH's.

 

[ACR Rep]

If you have a list of changes made in this latest update, can you post it?

My PT4 no longer worked. So it seems you have changed something with either the HH format, or the location, or the option to save HH's.

Jackpots are not providing HH at the moment, we are aware about this problem and working to have it fixed asap

 

[ACR Rep]

I got this 'error' after the update. It is just shady enough to make me wonder it I somehow got hacked.

View attachment 128999

Sorry, bad post sizing; It says 'Your request have been interrupted. Please contact Customer Support'.

It started after I went to jackpot poker and explored some. I did get into a jackpot game after a while (normal wait perhaps).

Please close the client and reopen it, that should do it

 

[dj11]

Jackpots are not providing HH at the moment, we are aware about this problem and working to have it fixed asap

Also O8 wasn't working with my PT4, ring game which worked on Sunday.

 

[ACR Rep]

14 days away!!! #OSS8

​

 

[Rijckenborg]

Can you tell me why external cashier won't open in my default web browser?
My default web browser is google chrome and
external cashier open in internet explorer.
I'm on Windows 7

 

[ACR Rep]

Can you tell me why external cashier won't open in my default web browser?
My default web browser is google chrome and
external cashier open in internet explorer.
I'm on Windows 7

The cashier should open in Internet Explorer, it will eventually open with your default browser. However, at this right moment the platform will only allow IE

For further information please contact our CS team at 1-877-314-4195 or through live help support

 

[ACR Rep]

This should not happen. If a player is inactive, his cards should be folded.



It is not a connection problem. If an inactive player only has a few more chips than what blind is, the system raises with the rest of his chips. I have seen it several times, and the player had been inactive for the whole game. An inactive player should not be able to raise. They should not be able to play at all. Their cards should be folded, with no chance to take a pot.

Please provide me with a TID where you notice this action so I can review it

 

[ekgbeat]

@ ACR Rep, Could you answer the questions below. I don't want to mess up my account.

Does "opting in" the All You Can Eat Bonus change my current bonus / rakeback structure?

Why would you have to opt in to the All You Can Eat Bonus? Usually there is a catch to opting in to something, and it will change your account.

 

[cctmdr]

All you can eat bonus

It doesn't seem like the All you can eat bonus is counting the hands that I'm playing.

http://imgur.com/a/Nqrhc

 

[ACR Rep]

@ ACR Rep, Could you answer the questions below. I don't want to mess up my account.

Does "opting in" the All You Can Eat Bonus change my current bonus / rakeback structure?

Why would you have to opt in to the All You Can Eat Bonus? Usually there is a catch to opting in to something, and it will change your account.

The All You Can Eat bonus is a promo that allows you to create your own bonus without having to make a deposit. It is totally up to the player to use it or not (to opt in the bonus or not) and to play towards it.

Remember that Rakeback percentage is based on the net rake: Net rake= Rake + tournament fees – bonuses so you get either or, but not both. So, if you want to use your bonus, you are more than welcome but the amount you release will be deducted from your rakeback %

Also note that the All You Can Eat promo is not only about "Built Your Own bonus" but 5% Casino Cash Back, Sports Freeplay and 20% discount in tournaments buy-ins, to check which tournaments apply for the discount you can go here

In order to take advantage of the Sport Freeplay, casino cashback or the 20% discount on the tournaments buy in, there is not need to "Opt In" your bonus.

For more information you can contact our CS support at 1-877-314-4195

 

[ACR Rep]

It doesn't seem like the All you can eat bonus is counting the hands that I'm playing.

http://imgur.com/a/Nqrhc

Thanks for the information cctmdr, we are working on this issue, throughout the day the points and hands will add on. Sorry for any inconvinience

 

[ACR Rep]

Winning Poker Network wishes you a Happy Thanksgiving!!! ​

 

[dj11]

PT4 is back working.

 

[ekgbeat]

The All You Can Eat bonus is a promo that allows you to create your own bonus without having to make a deposit. It is totally up to the player to use it or not (to opt in the bonus or not) and to play towards it.

Remember that Rakeback percentage is based on the net rake: Net rake= Rake + tournament fees – bonuses so you get either or, but not both. So, if you want to use your bonus, you are more than welcome but the amount you release will be deducted from your rakeback %

Also note that the All You Can Eat promo is not only about "Built Your Own bonus" but 5% Casino Cash Back, Sports Freeplay and 20% discount in tournaments buy-ins, to check which tournaments apply for the discount you can go here

In order to take advantage of the Sport Freeplay, casino cashback or the 20% discount on the tournaments buy in, there is not need to "Opt In" your bonus.

For more information you can contact our CS support at 1-877-314-4195

Thank you for clearing that up. I just wanted to make sure my rakeback wouldn't be changed to another structure. Seems like it just reduces the rackback by the bonus.

 

[Muzyka1996]

I made 1st deposit few days ago.
How I can get password for this freeroll?

 

[skaterick]

I sometimes get those too Rijckenborg , but fortunately, I just close them up and have no further problems .

 

[dj11]

I think it was the beginning of October, but maybe September, when Stars pretty much stopped spreading Stud and Horse tourneys. There are a lot of folks who love those games, and IMO it would behoove WPN to pick those folks up.

Stars also stopped offering those as ring games to a large degree. Another opportunity there.

 

[ACR Rep]

Here is an example of what I was talking about. The player legaleagle84 has been sitting out as long as I have been at the table. They did not loose connection. They were inactive and raised.

Game started at: 2016/11/27 23:44:59
Game ID: 786248162 75/150 MDS Mega-100 Super FREEBUY - 3 Seats GTD, Table 55 (Hold'em)
Seat 5 is the button
Seat 1: pokertim4 (220).
Seat 3: jemarshall (800).
Seat 4: AceOfJames (9103).
Seat 5: Delenia (2903).
Seat 6: duck-hunter (26309).
Seat 7: legaleagle84 (235).
Seat 8: Denske (6905).
Seat 9: DaVilleKY32 (10103).
Player duck-hunter ante (15)
Player legaleagle84 ante (15)
Player Denske ante (15)
Player DaVilleKY32 ante (15)
Player pokertim4 ante (15)
Player jemarshall ante (15)
Player AceOfJames ante (15)
Player Delenia ante (15)
Player duck-hunter has small blind (75)
Player legaleagle84 has big blind (150)
Player duck-hunter received a card.
Player duck-hunter received a card.
Player legaleagle84 received a card.
Player legaleagle84 received a card.
Player Denske received a card.
Player Denske received a card.
Player DaVilleKY32 received a card.
Player DaVilleKY32 received a card.
Player pokertim4 received a card.
Player pokertim4 received a card.
Player jemarshall received a card.
Player jemarshall received a card.
Player AceOfJames received a card.
Player AceOfJames received a card.
Player Delenia received card: <font color='red'>4♥</font>
Player Delenia received card: 5♠
Player Denske folds
Player DaVilleKY32 folds
Player pokertim4 folds
Player jemarshall folds
Player AceOfJames calls (150)
Player Delenia calls (150)
Player duck-hunter calls (75)
Player legaleagle84 allin (70)
Player AceOfJames calls (70)
Player Delenia calls (70)
Player duck-hunter calls (70)
*** FLOP ***: [Qh 10h 9c]
Player duck-hunter checks
Player AceOfJames checks
Player Delenia checks
*** TURN ***: [Qh 10h 9c] Q♠
Player duck-hunter checks
Player AceOfJames checks
Player Delenia checks
*** RIVER ***: [Qh 10h 9c Qs] <font color='red'>6♥</font>
Player duck-hunter checks
Player AceOfJames checks
Player Delenia checks
Player AceOfJames mucks cards
Player Delenia mucks cards
------ Summary ------
Pot: 1000. Rake 0
Board: [Qh 10h 9c Qs 6h]
Player pokertim4 does not show cards.Bets: 15. Collects: 0. Loses: 15.
Player jemarshall does not show cards.Bets: 15. Collects: 0. Loses: 15.
Player AceOfJames mucks (does not show cards). Bets: 235. Collects: 0. Loses: 235.
Player Delenia mucks (does not show: [4h 5s]). Bets: 235. Collects: 0. Loses: 235.
Player duck-hunter shows: Two pairs. Qs and 9s [2d 9h]. Bets: 235. Collects: 0. Loses: 235.
*Player legaleagle84 shows: Three Of Kind of Qs [Qc Kh]. Bets: 235. Collects: 1000. Wins: 765.
Player Denske does not show cards.Bets: 15. Collects: 0. Loses: 15.
Player DaVilleKY32 does not show cards.Bets: 15. Collects: 0. Loses: 15.
Game ended at: 2016/11/27 23:45:53

Thank you very much for the information provided, please be so kind and send all this information to the following email address: security@americascardroom.eu , our department in charge will take a look on this matter.

 

[ACR Rep]

I made 1st deposit few days ago.
How I can get password for this freeroll?

I apologize for the late reply, in able to get your password for the $250 New Depositors Freeroll you must contact our CS department at 1-877-314-4195 or you can contact our live chat in our website.

 

[bkr3026]

ACR is pretty good, ad it's allowed in the US so I thank you. The software might need an update but for overall, it's pretty good