ACR Thread

[ScooperNova]

SIR I'm not sure how familiar you are with the rules of poker, however it IS a players' rights to see what his opponent hand in the hand that he called on the river. As I said it is allowed by casinos, however that rule is frowned upon because it is associated with rubbing salt into your opponents wounds. I have played in a plethora of live different poker games & different stakes & the rule has always been U can see your opponents cards on river if called. Players can also use this option if they this their is colluding going on table.

I'm not real familiar with what you are talking about. I've only played poker in 2 casinos, and not very much. I have never seen a player forced to show in the situation being discussed. I've also played in thousands of home games and I've never seen it. I'm a little confused as well, as when I much I throw my cards into other mucked cards. Does the dealer decide which ones were mine? Am I obligated to verify it on scout's honor? Is it illegal to muck your cards into the muck?

 

[Elivo]

I really don't see an issue with not being able to hole cards if called on the river.

I do see how it would be helpful as far as reading players to see what they are calling with, but it's not something I personally would make an issue over.

 

[S3mper]

I sometimes wish my opponent COULD see my holecards after I lose a hand on the river so they could see how lucky they were to either draw out or cooler me.

Then there are the times where I'm glad no one can see my hole cards after I embarrassingly punt off my stack and I can pretend I got coolered.

 

[theevildub]

i Have a few Questions regarding HUDs. Ive never had one... but it seems that a LOT of people swear by them. Here are the questions:

1) Which one is the best ??
2) Are they free ??
3) Why not implement one into the software ?? If certain people try to cheat and manipulate the software with programs running in the background, why not help eliminate that possibility by just having in House HUDs as an added feature ??

Just a thought. Btw - ACR Rules !!!

 

[CSINSC]

players have no inherent rights. Poker is a game. Players have the right to play a fair game, and ACR's showdown policies do not favor any specific player, the fairness is preserved. You might prefer a different variant of the rules, just as some players might prefer to play limit istead of no limit hold 'em but ACR isn't restricting your rights as a poker player. You make some good points as to why your preferred variant of showdown rules are are superior, but that doesn't mean the lack thereof is necessarily bad. You're right that ACR's policy is not the standard, but ACR is under no obligation to be standard.

Blobman Thanks for the kind words. I know that a lot of the problems arise because there are not a central standard of rules. Some sites allow you to continue to talk when someone is all-in vs other sites that automatically shut down chat when somebody goes all-in. I think that ACR showdown policies actually favor the colluder, because you could have 2 people playing together & split the profits & it would be hard to determine if U can't see their hole cards on the river. Personally I think everyone should have the same minimum basic standard.

 

[CSINSC]

players have no inherent rights. Poker is a game. Players have the right to play a fair game, and ACR's showdown policies do not favor any specific player, the fairness is preserved. You might prefer a different variant of the rules, just as some players might prefer to play limit istead of no limit hold 'em but ACR isn't restricting your rights as a poker player. You make some good points as to why your preferred variant of showdown rules are are superior, but that doesn't mean the lack thereof is necessarily bad. You're right that ACR's policy is not the standard, but ACR is under no obligation to be standard.

I'm not real familiar with what you are talking about. I've only played poker in 2 casinos, and not very much. I have never seen a player forced to show in the situation being discussed. I've also played in thousands of home games and I've never seen it. I'm a little confused as well, as when I much I throw my cards into other mucked cards. Does the dealer decide which ones were mine? Am I obligated to verify it on scout's honor? Is it illegal to muck your cards into the muck?

SIR to state my case again I will start at the beginning. If on the river there is a bet and a call then the bettor has the option/right to see his opponents hole cards. Now I'm not saying you can do this every single hand & it is actually frowned upon because it's like rubbing salt into the wound as the losing player is forced to sheepishly turn over his losing hand.

If the players cards are easily identifiable (meaning they are not totally mixed into the discard pile) they the procedure is for the dealer to take the 2 cards(and before turning them over) touch those cards with the discard to kill the hand then flip over the opponents cards. The reason to kill the hand is because I've seen it done where an opponent was made to show his hand & the opponent actually had the best hand & didn't realize it. So when the dealer kills the hand then it doesn't matter what those 2 cards are the hand is automatically dead.

Like I stated before & I will state again the option to see an opponent's hole cards cannot be used every hand & is frowned upon because honestly what losing player wants to lose the pot & then show his cards to reemphasize the pain of losing the hand.

You asked if the opponent throws his card into the muck then what happens. Well if it is HU(heads up) on the river & the river action takes at least 15 seconds then the discards/muck pile should already have been neatly arranged to speed up the process of automatically going on the next hand so U wouldn't be able to muck your cards & them NOT be easily identifiable. If the dealer doesn't clean up the muck pile & your cards cannot be easily identifiable among all the other discards then your cards cannot be shown. That is why it is imperative that the bettor says prior to his opponent mucking that he wants to see his opponents hole cards that way the dealer won't allow them to be mucked.

 

[blobman]

I'm not disagreeing with what you're saying. I'm disagreeing with your saying that ACR is somehow violating your rights as a poker player by doing something contrary to your opinion.

 

[PokerFunKid]

Please note that the name pending is not a "player to player" transfer, it is for a Person to Person transfer, which in this case is WU. That name was requested online by the same IP address you have been using since 4/2/2015.

The system was not giving you the card option because the security software blocked your CC options since it noticed that the card is not issued in the country you are in right now. Note that this particular card was blocked back when you made your first deposit. We did send an email with this information, letting you know the documents we were requesting in order to release your CC deposits, due to security measures. We do not allow cards from a country other than the one the customer is currently living.

If you want to make a deposit with that card, you may use BitCoin. You can get BitCoins through CC transfers or bank transfer or you may also use Person to Person, Skrill...

Note that the WU name that is still pending DOES NOT affect your account unless you want to send money through them to deposit. So to be clear, we just want to let you know that the WU name is to make deposits on your account through the WU company, you are not sending money to a player.

To find out more information about this matter, please send an email to Security@AmericasCardroom.eu

Hey. Thanks for your reply.
Thats wierd you say my IP is the same IP i used from 4/2/2015. I've moved from house and bought another computed a few months after that.
And i've never typed in that name. So for some reason it showed up. Anyway i'm not concerned about that anymore and i know it won't affect me. It's just wierd.

Can you please resent me or forward the e-mail you are refering to?
I don't want to use any other method (Bitcoin or player to player) to deposit.
What do i need to do to use my card again? I can prove it is mine.

 

[blobman]

It looks like mastercard just became available as a deposit method. If it works (haven't tried yet), that'd be so awesome!

 

[ACR Rep]

ACR Rep
I played over 300 hands, maybe 400 during plo happy hour 6am-8am yesterday (12/30/15), and my bonus only increased $10. It's not like I'll ever clear it lol, but I'm pretty sure I'm missing at least $30 in bonus. I also thought I was shorted $10 another day, but not sure of the date.

Hey ScooperNova,

I requested the report for all PLO hands you played during this promotion.

Note that the # of hands you played on 12/30/2015 were 228, and you received $20.

Here our findings:

 

[ACR Rep]

On the vein of STL, it would be nice to have more GI60M tournaments, especially starting later at night, like 10 or 11pm ET. There's nothing good to play at that time slot.

got it blobman,

I escalated the suggestion to the tournaments dep

 

[ACR Rep]

Hey. Thanks for your reply.
Thats wierd you say my IP is the same IP i used from 4/2/2015. I've moved from house and bought another computed a few months after that.
And i've never typed in that name. So for some reason it showed up. Anyway i'm not concerned about that anymore and i know it won't affect me. It's just wierd.

Can you please resent me or forward the e-mail you are refering to?
I don't want to use any other method (Bitcoin or player to player) to deposit.
What do i need to do to use my card again? I can prove it is mine.

Sure thing M,

I have asked the Sec dep to send you the email again.

 

[PokerFunKid]

Sure thing M,

I have asked the Sec dep to send you the email again.

Thanks.

 

[ScooperNova]

Hey ScooperNova,

I requested the report for all PLO hands you played during this promotion.

Note that the # of hands you played on 12/30/2015 were 228, and you received $20.

Here our findings:

Thanks for checking. I guess I got confused somehow.

 

[blobman]

I have a lot of trouble resizing the windows in the Mac client. Like I'll try to drag the window larger or smaller and it takes many tries or sometimes I'm unable to change the window size at all.

 

[ACR Rep]

I have a lot of trouble resizing the windows in the Mac client. Like I'll try to drag the window larger or smaller and it takes many tries or sometimes I'm unable to change the window size at all.

Hey blobman,

we just made an update on the software, that might be affecting to resize the screen.

I have sent it to review. Thank you for letting me know!

 

[arizoney]

I know ACR rep you have already heard this but when i pay to see a betters cards and he looses i still paid to see it and really anywhere from 3 to 5 hours late come on man pfff--- ok i feel better now. I really wouldnt want to be in your shoes have a good day.

 

[ACR Rep]

Don't miss today's live stream on Twitch at 6:30pm ET with Americas Cardroom's CEO.

Click HERE to watch it.

You may ask questions and provide suggestions as well.

 

[unknown322]

Deposits suck!

I tried have tried to make a second deposit to ACR and it was turned down on their end.

The team that handles their deposits are terrible. Deposits take forever and they do not inform you of the status. Once you contact them they always say that the deposit is in process and it will be in your account the next morning.

Then nothing happens and you contact them again and a few hours later I get response, that i need to cancel my deposit and try again with no explanation.

Looking for a new room to play.

PS I was using WU because the other deposit options told me that they new it was for online poker and declined my deposit.

 

[dbchristy]

Glad I found this thread. I deposited, or tried to, it was declined. But someone got my credit card two hours later, and used it to but 9 gift cards from 3 different stores. a city two hours a way Hours at the bank, I got it straight Not saying it was ACR, but Im really scared to load now.

what I dont get is how they walked in physically to do this..are the printing cards once the hack your card?

on a different subject what are they social media freerolls. How do you earn a password

 

[ACR Rep]

I tried have tried to make a second deposit to ACR and it was turned down on their end.

The team that handles their deposits are terrible. Deposits take forever and they do not inform you of the status. Once you contact them they always say that the deposit is in process and it will be in your account the next morning.

Then nothing happens and you contact them again and a few hours later I get response, that i need to cancel my deposit and try again with no explanation.

Looking for a new room to play.

PS I was using WU because the other deposit options told me that they new it was for online poker and declined my deposit.

Good day,

I would like to apologize for any issue you had when contacting our support department, we are really sorry it was a bad experience for you and we would like to make it right.

The WU deposits indeed need confirmation from the store, that usually takes no longer than 10 minutes after the transaction is done. Unfortunately, if the store finds out that you are sending money for gaming purposes they block the payment therefore you must cancel the transfer and either send it back or use a different deposit method.

Have you heard about BitCoin deposit? It is a very fast method besides that there are mobile versions or you can pick a wallet what will only allow payments to be done from your computer; the choice is yours.

You can check more information HERE

 

[ACR Rep]

Glad I found this thread. I deposited, or tried to, it was declined. But someone got my credit card two hours later, and used it to but 9 gift cards from 3 different stores. a city two hours a way Hours at the bank, I got it straight Not saying it was ACR, but Im really scared to load now.

what I dont get is how they walked in physically to do this..are the printing cards once the hack your card?

Good day dbchristu,

The information on the Cashier is encripted and secure. We can assure you that you Credit Card that you submitted in our Cashier has not been compromozed.

In regards to the issue where you card information was used to purchase gift cards, there are several devices that can be used to phisycally get the information from your card and duplicate the plastic.

You can contact your finantial institution so they can investigate this matter.

In the other hand you can contact our CS support department at 1-877-314-4195 to provide you with different deposit methods where you can avoid using your card.

 

[ACR Rep]

on a different subject what are they social media freerolls. How do you earn a password

You can like us on Facebook HERE or follow us on Twitter HERE

 

[CSINSC]

For at least 3 months I have been told on twitter that you are aware of an issue I will address, but yet nothing has been done.

At least 3 months ago I asked why doesn't your site allow an opponent's cards to be seen if he called a bet on the river. They said the tech people know about it & it MAY be implemented.

So my questions are to you why can't I see an opponents hole cards when he calls me on the river & will you ever implement this into your software & when?

Dear ACR I'm not sure how long it takes you to reply, but I posted this on the 30th being 7 days ago & received no response.

Thanks for your attention in this matter.

 

[ScooperNova]

Dear ACR I'm not sure how long it takes you to reply, but I posted this on the 30th being 7 days ago & received no response.

Thanks for your attention in this matter.

It's probably just that this has been gone over hundreds of times. I'm sure they are taking your concerns into consideration. I wouldnt hold my breath though. Try reading through this thread alone and you will see they are aware many of you have an issue with their shown cards not being exactly like the last site you played. I don't have a issue with callers mucking. There are other strange instances at time that would be more worrisome to me. Such as letting players know if their hand is good or not before giving a muck/show option on checked pots.