Hello, I apologize for the late reply. I'm sorry you've had this bad experience. They just sent the verification email one more time. In case you do not get it please let me know so I can report it one more time. You can also send the documents listed below to support@americascardroom.eu from the registered email address in the account.
**. A clear copy of the front side of your Driver’s license or Government Issue ID.
**. Clear copy/picture of a recent utility bill.
**. Must acknowledge our Proxy use policy. **. Copies of the card(s) you'd like to use in our site. (If applicable).
Let me know if after this you are still having problems with your account and I will be more than glad to help you out.
I had my worst beat today on ACR lol. AcKc preflop in SB I raise 4x and get called by BB..
Flop comes AhQc10c I continue 1/2 pot bet BB raises all-in, I snap call obviously!
BB has 2h3s the turn comes a 4d river comes 5s!! LOL back doored the straight when I flopped top pair with a ROYAL draw to take me out of the tourney 3 places before the money. Tell me that wasn't enough to make you puke..... POKER!!!
Hi, thank you. I have recieved this email and have replied with the appropriate documents.
I am a little confused on what the Proxy use policy actually is.
In the email it states that you "advise against it" and "any issues that arise due to its (a VPN) use will be the sole responsibility of the player"
I do not plan to use a VPN, but if the opportunity arises where I am using a public wi-fi, having the option would be nice.
I had my worst beat today on ACR lol. AcKc preflop in SB I raise 4x and get called by BB..
Flop comes AhQc10c I continue 1/2 pot bet BB raises all-in, I snap call obviously!
BB has 2h3s the turn comes a 4d river comes 5s!! LOL back doored the straight when I flopped top pair with a ROYAL draw to take me out of the tourney 3 places before the money. Tell me that wasn't enough to make you puke..... POKER!!!
When was the last time the RNG on was checked up on this? I seriously have to question the validity of the generator. I have played poker for 12 years now... and the amount of ridiculous plays that Always seem to get there, i dont mean part of the time, half the time, or even most of the time. but Always.. is ridiculous. I don't even mean in hands that I am apart of, but in watching other people, other tables, even stuff i have completely no involvement in... so this isn't me having a bad beat and crying, frankly I have no deposited on this site in over 2 years. ... would love to.. but everytime I've came back it seems nothing has changed... the tournaments seem so juicy I want to play them... but its like whats the point. I wanna play the venom... but i already know i have no chance. no matter how i play or what i do. . . so to sum it up... really, when was the last time the RNG was checked???
I usually have to close it out in Task Manager.I hate one bug on ACR. When you finish a tourney and decide to close the table, and you click on close button (before this little 'you have finished on …th position' window appears), and you get this confirmation 'Are your sure you want to close this tournament' window with two buttons, Yes/No, you can't choose and click this buttons, because the 'you have finished on …th position' window is already there (behind the confirmation window) and you haven't clicked the 'OK' button in it. I hate it. You need to replace the Yes/No little window somewhere first to click 'OK', and only after doing this useless stuff you are able to close this tourney.
I usually have to close it out in Task Manager.
Guys get your software correct. I have been moved to a new table as UTG dealt aces and got folded before I could raise. It throws the entire tournament off. Chaos theory. FIX IT.
What's with the super super late registration open on the guarantee tournaments? I get that you guys want to reach the guarantee money amount through players buy ins and not put up the sites own money, but some of these super late registrations open are ridiculous.
Hi, sorry for the late response. Could you please provide me with the tournament ID or hand number so I can look it up?
Yes, late registration in some tourneys is too long. I have never seen something like this at other poker rooms. You really need to reduce this LR time because it's insanity.
It's longer than PartyPoker tournaments (2.5h)?
I don't know which tourney at Party has 2.5h LR period. Maybe I just didn't notice it (and probly because I play low tourneys, not more than $3 buy-in). Most tournaments and freerolls have about 1h LR.