ACR Thread

[ACR Rep]

Hi ACR Rep - I am just making you aware of the things I experience, when playing the AOL software - I know you wish to have feedback to make the AOL site a great place to experience POKER.

One glaring issue is that your servers seem to be in-sufficent to handle the games, the players and the necessary software functions that need to be performed. I am a retired Engineer from Georgia Tech and understand how a capacity issue can affect overall system performance. It is called overload - shuts stuff down - even is communications at holidays, if capacity is not there, the system shuts down.


I do not experience anymore login issues - thank your IT Team for correcting those. Very nice work.

If you really wish anyone to invest in your site - how can we play when we see "Service is Unavailable" - we keep getting dis-conneted from games (mostly when moved to other tables in a Tourney)

At login there is a residual screen that appears - it says there is a client issue - there is none.

Don't matter what you select to close it - lol.

So, lots of loose ends on your software.

Just feedback to make y'all better. We are mostly stuck with AOL and BOL as USA players, since the stupid lawmakers we elect have some moral issues. They are crooks and will suffer their $$$$ motivations -sooner or later.

Thank you for letting us play.

Sippy

I'm really sorry for all this situation regarding the DDoS situation. I do really appreciate your patience and cooperation. I sent this comment to the department in charge.

 

[ACR Rep]

Hi. I use Windows 10. When I click the cashier button It changes to a white screen inside the client. No pop up or info loads.

Please be so kind and check if you have the latest Java and Flash player version. The cashier and the poker application in general works with those latest versions.

 

[benitwapasu]

I cant get acr to open..the box with checking for new version comes up and then goes away but nothing after. is the problem at my end or what

 

[John_3_16]

Really? Were you surprised by the sunrise?

I cant get acr to open..the box with checking for new version comes up and then goes away but nothing after. is the problem at my end or what

Go to the top of this page & read FOR YOURSELF about what is happening.

WoW!!!

Some of these folks need more help than mankind can give them. If they were turnips the leaves would be growing underground.

God bless & help us all. :nurse: :icon_thum

 

[johnwat2]

Blackchip down again?

 

[mathtree]

Hi and Welcome to Cardschat ACR Rep!
Green text in chat window is hard to read.


Since you can't have both ACR and BCP running at the same time No

If they find out you have an account on 2 skins of winning network, they will block both accts and you forfeit any money. Look it up.

 

[ACR Rep]

acr.. quick question.. i didnt know the site was down and tourneys suspended and it still let me register for two tournaments and they are obviously not working.. will i be refunded for these?

Hello, all the refunds have been processed. If you did not receive the refund please provide me your nickname and hand or table IDs so I can assist you with this.

 

[ACR Rep]

Blackchip down again?

It should be working fine. Let me know if you still not able to log in so I can assist you.

 

[NKGB13]

Please be so kind and check if you have the latest Java and Flash player version. The cashier and the poker application in general works with those latest versions.

I have the 8.0 version of Java and 30.0 of Flash.. they show as the newest in my system. R these the right ones?

 

[ACR Rep]

Here’s my chat with Konrad if you are interested:

Spoiler

| 05.08.2018 10:41:15 | Konrad: Hello Matt, my name is Konrad A, how may I help you?
| 05.08.2018 10:41:31 | Matt: Hello Konrad. Are you able to see my past chats?
| 05.08.2018 10:41:52 | Matt: If not I can explain the situation again
| 05.08.2018 10:45:10 | Konrad: sir what is an add on for you? you were already exlain this
| 05.08.2018 10:46:34 | Matt: An add on is an additional amount of chips that can be added to your stack, up to a certain point, and only once. It is different from a rebuy, which is a chance to buy back into a tournament with the same starting chips after you have already been eliminated
| 05.08.2018 10:47:22 | Matt: If your site only allows add on's at certain points - such as breaks - it should say so on the tournament. NOT "add on chips $1 up to level 13"
| 05.08.2018 10:47:37 | Matt: That implies that you can do it at any time up to level 13
| 05.08.2018 10:51:49 | Konrad: https://www.americascardroom.eu/online-poker/tournaments/how-to-play/re-buy-tournaments/ (https://www.americascardroom.eu/online-poker/tournaments/how-to-play/re-buy-tournaments/)| 05.08.2018 10:51:55 | Konrad: please check this link
| 05.08.2018 10:52:03 | Konrad: this was already explain to you
| 05.08.2018 10:52:11 | Matt: I understand
| 05.08.2018 10:52:15 | Konrad: you are giving us these facts and is not correct
| 05.08.2018 10:52:25 | Konrad: so is there something else i can help you?
| 05.08.2018 10:52:31 | Matt: It is only available at certain times, I'm explaining that the tournament does NOT specify this
| 05.08.2018 10:54:18 | Matt: While I understand how it will go moving forward, the poor wording had me enter a tournament I would not have otherwise
| 05.08.2018 10:55:15 | Konrad: so is there something else i can really help you?
| 05.08.2018 10:55:50 | Matt: Yes, I believe I should be refunded for this tournament. I tried to bring it to your attention before I was eliminated
| 05.08.2018 11:03:00 | Matt: The rules link that you sent does not specify that you can only add on at certain times. It says "typically have an add-on period at the end of the rebuy stage."
| 05.08.2018 11:05:25 | Konrad: ok, sir how many time do we need to explain you this?
| 05.08.2018 11:05:34 | Konrad: the refund is not going to be process

This level of rudeness from customer service people is completely unacceptable.

It’d be one thing if they said “we’re sorry you misunderstood, we should change the wording, etc but we aren’t going to give you a refund.” It’s another to give me attitude for their terrible and extremely vague wording and not accept any responsibility.

I really apologize for the bad experience, let me explain it to you:

The rebuy and add-on period are always visible in the tournament comments. As well players have the option to opt for the Auto add-on so automatically add it when the add-on period in enable. And finally, players are offered a grace period of a few seconds to allow them ADD on before the option is closed A pop-up message also invite players to Add-on once the rebuy period is over and the Grace period to buy the add-on is open.

 

[johnwat2]

I gave up and uninstalled Blackchip, reinstalled same. Working now.
:hahaha::ciao:

 

[ACR Rep]

I cant get acr to open..the box with checking for new version comes up and then goes away but nothing after. is the problem at my end or what

Please let me know if you still have issues with the poker application so I can assist you.

 

[ACR Rep]

I gave up and uninstalled Blackchip, reinstalled same. Working now.
:hahaha::ciao:

Thank you very much for letting me know!

 

[Smokewood]

I really apologize for the bad experience, let me explain it to you:

The rebuy and add-on period are always visible in the tournament comments. As well players have the option to opt for the Auto add-on so automatically add it when the add-on period in enable. And finally, players are offered a grace period of a few seconds to allow them ADD on before the option is closed A pop-up message also invite players to Add-on once the rebuy period is over and the Grace period to buy the add-on is open.

They need to either speak english better or get a better translation App.

 

[ACR Rep]

Guys, if you still getting the Configuring message please provide me your nicknames, OS, and the IP address so I can send this information to the IT department.

 

[benitwapasu]

I still cant get on. I tried uninstalling acr and reinstalling acr and that didnt work. I just tried uninstalling acr and installing blackchip but still nothing

 

[NinjaHands]

Same here. I'm thinking the rooms are basically closed. Might add some credence to the claim that they were attacked.

I guess we can only wait.
Really wanted to get on and hit some cash tables

 

[karlperron88]

another attack??? whats going on? im not sure if i should sit and stare at the suspended table or just close my computer.. how long before they quit tourney and refund? because i dont want to sit and wait and then when i give up the tourney starts up and blinds me out..

 

[freestocks]

I hope y'all get it together.

 

[John_3_16]

Not getting beyond "Checking for Updates" window.

Guys, if you still getting the Configuring message please provide me your nicknames, OS, and the IP address so I can send this information to the IT department.

ACR checks for updates then quits & dies.


Operating System
Windows 7 Home Premium 64-bit SP1
Computer type: Notebook
Installation Date: 10/8/2011 3:45:00 AM
Windows Security Center
User Account Control (UAC) Enabled
Notify level 2 - Default
Firewall Enabled
Windows Update
AutoUpdate Notify prior to download
Windows Defender
Windows Defender Disabled
Antivirus
Microsoft Security Essentials
Antivirus Enabled
Company Name Microsoft
Product Version 4.10.209.0
Virus Signature Database Up to date
Immunet
Antivirus Enabled
Virus Signature Database Up to date
IP:50.51.67.174 Country:United States (US) City:Akron (OH)

 

[benitwapasu]

I finally managed to get on and now Im sitting here in limbo as well in a sit and go. I received the message that the tournament was suspended. Well that isnt very clear. According to Webster the word suspend could mean--to hold in in an undetermined and undecided state awaiting further information. Or perhaps this definition might apply--to keep fixed or lost (as in wonder or contemplation). or just maybe it might mean to defer to a later time on specified conditions. What definition of suspend do you people think might apply here?

 

[benitwapasu]

oh --my latest post was from the upside down turnip needing help!! (see an earlier post from someone smart!)

 

[John_3_16]

Vegees are great. can't live w/o them!

oh --my latest post was from the upside down turnip needing help!! (see an earlier post from someone smart!)

I like turnips a lot. Radishes, too. Carrots not so much! :icon_joke :top:

 

[blueskies]

I guess I am not the only one unable to log in

 

[John_3_16]

Stuck Configuring...

Originally Posted by ACR Rep
Guys, if you still getting the Configuring message please provide me your nicknames, OS, and the IP address so I can send this information to the IT department.

ACR checks for updates then quits & dies.


Operating System
Windows 7 Home Premium 64-bit SP1
Computer type: Notebook
Installation Date: 10/8/2011 3:45:00 AM
Windows Security Center
User Account Control (UAC) Enabled
Notify level 2 - Default
Firewall Enabled
Windows Update
AutoUpdate Notify prior to download
Windows Defender
Windows Defender Disabled
Antivirus
Microsoft Security Essentials
Antivirus Enabled
Company Name Microsoft
Product Version 4.10.209.0
Virus Signature Database Up to date
Immunet
Antivirus Enabled
Virus Signature Database Up to date
IP:50.51.67.174 Country:United States (US) City:Akron (OH)

NOW I am stuck with CONFIGURING WINDOW... uke: :flute: