ACR Thread

[magnumite]

Oh, sorry. You can write it here if it's okay for you.

Just an update! I replied to the original support email with my credit card/ drivers license info and correct phone number and mentioned that I did not have a utility bill. Is there anything else I should do to make the process easier for you guys to sort it out?

 

[veronica721]

It seems to be hard to know, what you have to do to get the passwords for ACR. Can someone help, please?

Thanks, Veronica

 

[ACR Rep]

It seems to be hard to know, what you have to do to get the passwords for ACR. Can someone help, please?

Thanks, Veronica

Hello! There is a dedicated official thread for freerolls here https://www.cardschat.com/forum/gen...s-pokerstars-americas-cardroom-unibet-397289/

 

[ACR Rep]

Just an update! I replied to the original support email with my credit card/ drivers license info and correct phone number and mentioned that I did not have a utility bill. Is there anything else I should do to make the process easier for you guys to sort it out?

Please be so kind and check your email's inbox, the security department replied your email

 

[dj11]

It seems to be hard to know, what you have to do to get the passwords for ACR. Can someone help, please?

Thanks, Veronica

Please read the first few posts in this thread;

https://www.cardschat.com/forum/car...-silver-level-platinum-freeroll-club-452867//

 

[ACR Rep]

Catch Americas Cardroom CEO Phil Nagy on Twitch this weekend.


He’ll be appearing as a special guest this Sunday at 1pm ET on https://www.twitch.tv/snostnlost


Tune in to watch ACR Stormers interview this special guest and field your questions about what’s next at the US-friendly poker site.

 

[jho]

I want to say ACR has been much more stable these days, much thanks for that.

 

[shooko]

Several feature requests

Sorry if some of these have been mentioned before (it's hard to read all the comments on this thread).

1. Show chat messages as a speech bubble so that you can see when there something to respond to when you have a different window open.
2. Show in the table view (not lobby view) how much time is left at a certain blind level and what the next blind level is.
3. The table view is almost unreadable when multi tabling on a single screen.
4. Allow configuring custom bet sizes. It always takes me a long time to raise 2.5x.

Thanks

 

[orchidra]

I tried to log-in today.

The date time is correct and ticking over.
The Sit & Crush and The Beast totals are updating.
I can get into the advertising pages
but
I'm locked out of all menus and games.

What's up? My screen name is Sunline.

 

[orchidra]

I tried to log-in today.

The date time is correct and ticking over.
The Sit & Crush and The Beast totals are updating.
I can get into the advertising pages
but
I'm locked out of all menus and games.

What's up? My screen name is Sunline.

All good now.:icon_thum

 

[elflake]

I humbly request that y'all get rid of the trump and Kim avatars. One of the main reasons I play poker now is to take my mind away from brooding about the incipient fascism in America.

 

[belladonna05]

I humbly request that y'all get rid of the trump and Kim avatars. One of the main reasons I play poker now is to take my mind away from brooding about the incipient fascism in America.

You are not wrong.

 

[nml]

You can turn them off in the settings section!

 

[Shrops]

Hello

Hello, I really enjoy playing poker on your site. Thanks !

 

[Kanetuck]

I watched part of the twitch interview, but missed part of it. I am not familiar with twitch. Is there a transcript or way to rewatch it?

 

[Nikolay Nakhaev]

tell me please support phone BCP?

 

[John_3_16]

tell me please support phone BCP?

https://www.blackchippoker.eu/poker-customer-support/

Call toll free 1-877-314-4195


GL & God bless.

 

[Smokewood]

OMG - what is up with all the 3 and 5 hour late registration tournaments on this site with multiple re-buys and add-ons?

That's super crazy! When I use the filter to only show knockouts and freezeouts with no re-buys or add-ons, the list of available tournament is almost none.

Man, I am really surprised - in this regard, ignition Poker is much better.

Looks like I will stick with ACR for ring games and SNGs, but whenever I feel like playing an MTT - I'll have to fire up Ignition again.

 

[Smokewood]

I need the ACR rep to answer please!

Why is it that those of us on the rakeback program get slightly screwed over when you get a first time deposit bonus?

The FTD bonus is supposed to be a bonus over and above what you receive as a non-first time user. However if you opt to be in the rakeback program you lose 5.4% of the rakeback while the bonus is still active.

The bonus is $1 per 27.5 points earned. It requires $5 raked to earn those 27.5 points which reward $1 - That's simply a 20% rakeback. So far so good.

The rakeback program offers you 27% rakeback, however they subtract any bonus money claimed from your raked total before they calculate the 27%. Simple math will show that the player is not receiving 5.4% of what they should be getting.

Real world example:
I get raked $100 today
Bonus would be $20 (20%)
Rakeback SHOULD be $27 (27%)
The total should then be $47.

However, since they subtract the bonus of $20 from the rake of $100, the 27% gets calculated on $80. This changes the results as followed:

I get raked $100 today
Bonus would be $20 (20%)
Rakeback is now 27% of $80 = $21.60 (should have been $27)
The total is now just $41.60

I lost $5.40 or 5.4% of total raked.

Can someone explain why please?
The VIP players don't get their points reduced by bonuses, why do we?

 

[ACR Rep]

Sorry if some of these have been mentioned before (it's hard to read all the comments on this thread).

1. Show chat messages as a speech bubble so that you can see when there something to respond to when you have a different window open.
2. Show in the table view (not lobby view) how much time is left at a certain blind level and what the next blind level is.
3. The table view is almost unreadable when multi tabling on a single screen.
4. Allow configuring custom bet sizes. It always takes me a long time to raise 2.5x.

Thanks

Hello, I sent your feedback to the development team! Thank you very much for your time and for this important information.

 

[ACR Rep]

All good now.:icon_thum

Hello, if you still need help or have any questions please let me know!

 

[ACR Rep]

Hello, I really enjoy playing poker on your site. Thanks !

Thank you very much for your comment! Appreciate it

 

[ACR Rep]

I watched part of the twitch interview, but missed part of it. I am not familiar with twitch. Is there a transcript or way to rewatch it?

You can watch it on the Videos section! here https://www.twitch.tv/snostnlost/videos/all

 

[ACR Rep]

I need the ACR rep to answer please!

Why is it that those of us on the rakeback program get slightly screwed over when you get a first time deposit bonus?

The FTD bonus is supposed to be a bonus over and above what you receive as a non-first time user. However if you opt to be in the rakeback program you lose 5.4% of the rakeback while the bonus is still active.

The bonus is $1 per 27.5 points earned. It requires $5 raked to earn those 27.5 points which reward $1 - That's simply a 20% rakeback. So far so good.

The rakeback program offers you 27% rakeback, however they subtract any bonus money claimed from your raked total before they calculate the 27%. Simple math will show that the player is not receiving 5.4% of what they should be getting.

Real world example:
I get raked $100 today
Bonus would be $20 (20%)
Rakeback SHOULD be $27 (27%)
The total should then be $47.

However, since they subtract the bonus of $20 from the rake of $100, the 27% gets calculated on $80. This changes the results as followed:

I get raked $100 today
Bonus would be $20 (20%)
Rakeback is now 27% of $80 = $21.60 (should have been $27)
The total is now just $41.60

I lost $5.40 or 5.4% of total raked.

Can someone explain why please?
The VIP players don't get their points reduced by bonuses, why do we?

Hello, the rakeback calculation formula is properly posted at the Rakeback tracking tool located under the rewards tab, the Rake back calculation formula is indeed:


[Total Rake + fees - Bonus earned out] * 27%

The math you made is correct in the $100 total rake scenario the total rakeback received would be $21.60 and $20 bonus for a total of $41.60

Keep in mind that the RakeBack and Elite benefits programs are not meant to share any math equivalent, they are different. Please feel free to evaluate the program that suits you the best and we`ll be more than glad to switch you over

 

[Smokewood]

Hello, the rakeback calculation formula is properly posted at the Rakeback tracking tool located under the rewards tab, the Rake back calculation formula is indeed:


[Total Rake + fees - Bonus earned out] * 27%

The math you made is correct in the $100 total rake scenario the total rakeback received would be $21.60 and $20 bonus for a total of $41.60

Keep in mind that the RakeBack and Elite benefits programs are not meant to share any math equivalent, they are different. Please feel free to evaluate the program that suits you the best and we`ll be more than glad to switch you over

Thanks for replying but you didn't really address my concern.

Lets just make this simple and I'll ask just 1 question.

Why is the bonus money claimed subtracted from the total amount raked before the 27% is calculated?