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Laptop is a Dell Inspiron 1750 running W7 with auto updates.
Intel Graphics Media Accelerator Driver for mobile
1600x900 which is apparently the max for this system.

Desktop in question is an
HP Pavillion m/n HPP7-1110 running W8.1 with auto update
Intel HD Graphics on the MB latest driver update May2015
1680X1050

The Laptop had the issue of the pot chips covering my cards.

The desktop has the problem where I can't down size the graphics in Jackpots, or SnG 2.0 (and maybe another section) enough to make a reasoned decision.

You are using a HUD, right? Which HUD are you using? Poker Tracker? Could you please try to use the poker application without the tracker to see if it works properly.
Also, do you have our latest version of the poker application? Please let me know all this information.

One of our Managers is looking on to this case. Thank you very much for your patience and cooperation.
 
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@ACR Rep I am really confused I called CS and told them I have a guy on want to sign up for your site ( I was in 3 games at the time) so I called, got CS and asked them what my referal code would be or where I could find it at which point I was told "we don't do referal codes." So I explained I want to sign up someone new to your site is it possible to get credit for getting to sign up ?
I was told no we do not do that.
So I sent my friend to the site and he signed up

I thought that was Odd that you do not offer a referal of any sort . So once I was down to two games I checked your site and you have an affiliate link.

I'll check it over when I am done playing but curious if there is any possiblity of getting my friend under my affiliate link? Since I tried to figure out the process before hand and was given conflicting advice given your website

Very soon we will have a referral program, BUT we do have an Affiliates program. First, you would have to contact our Affiliates department so they can help you with this matter, you can contact them at 1866-644-6337 or via email support@wpnaffiliates.com
 
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We would like some feedback on a new feature we are working on:

The idea is:

When a player sits out, a button appears on his nameplate. This button is visible to all players who are logged into the client. Any of those players may click the button on that player’s nameplate to begin his sit out timer. It’s like saying “We don’t want you taking up that chair anymore. Client, please start his timer.”

Once the button is pressed, the player’s sit out time bank starts. (Thinking about starting this with 10 minutes.) If no one presses that player’s sit out time bank button, that player can sit in that seat indefinitely.

If the sit out time bank expires, the player is removed from the table and may not return for x minutes (thinking 30 minutes). At which point he has a fresh 10 minute sit out time bank at that table.

If a player lost some time bank and sits in and begins playing again, he will replenish x seconds for each hand played at that table.


Possible interface:

In terms of the interface, here's a first idea. If you have a better idea, we're open to suggestions, etc.

When a player is sitting out, a button like this picture appears on his nameplate.

First idea is here: https://imgur.com/a/OtjZQ

Once someone presses that button, the player sitting out receives a prompt on that table informing him the timer has started and how much time he has left.

The players at the table see the timer depleting and the sit out button is grayed out.

I'm not crazy about the "Let's Play Cards" button name. Was thinking a tooltip when a player hovers over it to say something like "Start a timer on this player to either play or leave the table." However, the way it looks now, it could be interpretted as a heads up challenge or something like that.

Thoughts and/or suggestions?


tS4b4Ur.jpg
 
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Is ACR privately owned? Where is it headquartered? Where is it registered? How come you do not have a gaming commission? How come you do not allow players from NV or NJ??

Hello,

Yes, Americas Cardroom is privately owned. Our headquarters are in Costa Rica. We are not included in any gaming commission as we wouldn't be able to serve the U.S,
however our RNG has been tested and certified by a third party company called: iTech Labs (a certified testing laboratory for online gaming systems) where they found that the card
sequences are unpredictable, non-repeatable and uniformly distributed, you can see the full certificate here: http://www.itechlabs.com.au/certificates/IGSoft/RNG_Certificate_IGSoft_WPN_250915.pdf

About NV and NJ we do not serve those States as they have regulated poker.
 
John_3_16

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ACR problems???

Since 11:30 am est Ohio ACR updated sluggishly. After update and tourney page would not complete I forced it closed. Tried again 1 hour later. ACR is not responding. Trying but not making it.

What is up, Rep???

My unlimited DSL on this side of the pond is working fine.

:questionm :confused: :eek: :(
 
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Your ‘one time’ for a life-changing score is now coming every week!


Starting January 7th, we’re hosting $1,000,001 guaranteed tourneys every Sunday. These are the biggest in the world, all for just a $265 buy-in.

You can check the video here


More information here

 
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dj11

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Regarding the Sit Out situation; I would suggest Orbits rather than minutes. Maybe 4 orbits which would be in the similar range of 10 minutes. Dependant on how fast the rest of the table is playing.
I worry that it will get implemented wrong and for at least a day, when that clock is started, it will use all that 10 minutes before that player is kicked out and the next player gets to act.....if he even bothers sticking around....

Now work on tourney time problems. I play a lot of O8 (all varieties) and the amount of wasted time is close to unbearable. For one thing you could add ante's to the game structure. Then force a player to hit the extra time button, and never allow that extra time to be used without a 'this hand, now' pressing of that extra time. So take it out of the menu options.

Please, please, please add the ante's. I have searched far and wide and can find NO REASONABLE EXPLANATION for why there are no ante's in PLO8, yet there usually are in NLO8.

The closest thing to an explanation is that O8 by it's nature should generate enough action to rush a tourney along. Problem is that was explained a long long time ago, when few players had a clue about O8. TD's figured the games would never get to the point of needing ante's to move the game along.

That arguement doesn't work anymore. There are a lot of verifyable O8 players who know how to nit it up, which delays the game to excrusiating lengths.
 
John_3_16

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I hate the no shows and those who sit out waiting to backdoor their way to the money. If you are sitting out then every blind gets 10% and then 20% of ALL of your chips. Don't want to donate 30% of your chips each round? PLAY!

To grab food or use the bathroom should not take an entire round of play.

Take them down as fast as possible. Let the players play.
 
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acemenow

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reform ACR REP: Very soon we will have a referral program, BUT we do have an Affiliates program. First, you would have to contact our Affiliates department so they can help you with this matter, you can contact them at 1866-644-6337 or via email support@wpnaffiliates.com
My Response:
Ok I guess what surprised me is since I asked is there any way to get credit that they would not suggest the affiliate link, that is where my confusion is. Thanks for the answer I appreciate it.
 
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Fernando2904

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I would like to see cheaper micro sit and go tables...
 
playinggameswithu

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I won the Private Black Friday Freebuy on 11/24/2017 and I never got paid the $502 in the PRIZE POOL from the re-buys only got paid the $200. I got shorted $100.40, still have not received a response. BTW thank you for actually putting up so many million dollar tournaments I remember in 2011 you barely had a $6k guarantee re-buys as your biggest tournaments.
 
Zorba

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We would like some feedback on a new feature we are working on:

The idea is:

When a player sits out, a button appears on his nameplate. This button is visible to all players who are logged into the client. Any of those players may click the button on that player’s nameplate to begin his sit out timer. It’s like saying “We don’t want you taking up that chair anymore. Client, please start his timer.”

Once the button is pressed, the player’s sit out time bank starts. (Thinking about starting this with 10 minutes.) If no one presses that player’s sit out time bank button, that player can sit in that seat indefinitely.

If the sit out time bank expires, the player is removed from the table and may not return for x minutes (thinking 30 minutes). At which point he has a fresh 10 minute sit out time bank at that table.

If a player lost some time bank and sits in and begins playing again, he will replenish x seconds for each hand played at that table.


Possible interface:

In terms of the interface, here's a first idea. If you have a better idea, we're open to suggestions, etc.

When a player is sitting out, a button like this picture appears on his nameplate.

First idea is here: https://imgur.com/a/OtjZQ

Once someone presses that button, the player sitting out receives a prompt on that table informing him the timer has started and how much time he has left.

The players at the table see the timer depleting and the sit out button is grayed out.

I'm not crazy about the "Let's Play Cards" button name. Was thinking a tooltip when a player hovers over it to say something like "Start a timer on this player to either play or leave the table." However, the way it looks now, it could be interpretted as a heads up challenge or something like that.

Thoughts and/or suggestions?


tS4b4Ur.jpg

Totally stupid idea, why should any player that has paid a buy in be penalised by the action of someone else that paid the same buy in clicking my sit out button, what if I had a power outage and was sitting out by no choice of mine, why should I be penalised, why should the actions of one cry baby who thinks sit outs shouldn't be there affect another player.

There are many other scenarios that I can use also, sometimes people have to sit out that is beyond their control and now ACR wants to penalise them, ACR already got their rake, that is as far as their involvement should go unless rules are broken.

Very stupid idea ACR.

Mahalo

:top:
 
Zorba

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I hate the no shows and those who sit out waiting to backdoor their way to the money. If you are sitting out then every blind gets 10% and then 20% of ALL of your chips. Don't want to donate 30% of your chips each round? PLAY!

To grab food or use the bathroom should not take an entire round of play.

Take them down as fast as possible. Let the players play.

What if the missus wants to make hot passionate love right there and then??? :eek:

I hope you get disconnected one day and 30% of your chips go before you reconnect. I suppose it doesn't affect freeroll players.

Mahalo

:top:
 
John_3_16

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What if the missus wants to make hot passionate love right there and then??? :eek:

I hope you get disconnected one day and 30% of your chips go before you reconnect. I suppose it doesn't affect freeroll players.

Mahalo

:top:
Send her to me and I will satisfy her while I play. If you can't, then you deserve to lose your arse on the table and in the bedroom, :icon_porc .

Almost 30,000 posts in ten years tells me your girl may not be real in the same sense that porn sites are not real. You certainly have enough time on your "hands" to do both. Just wipe them on a paper towel and hit fold, :smokin:

Maybe she has 4 legs and lives in your barn with you? How does she like watching someone 200 lbs. overweight trying to play nude twister? Simply drawing conclusions from the public data you provide the world from your average 3,000 posts a year, 250 monthly, 60 weekly for 10 years.

Been pretending to love and play poker all your life? Just say'n. Mahalo bs'er...

:idea: :sleep: :date: :girlshit: :slug: :thefinger: :bike: :toilet:
 
Zorba

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Thank you, you pick up on the joke but don't reply to why I think it is a stupid Idea. Like I said it doesn't affect the freeroll players.

As Salamu Alaykem

🖕
 
John_3_16

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I'm assuming this would be a cash game feature
I am assuming programming as a called subroutine available to all games. Not a perfect world. And there are almost never perfect solutions.

At least someone is thinking about a solution to a deadbeat problem. Either way, collateral damage almost always guaranteed. Even in brick & mortar games, the chips are simply blinded and anteed off slowly.

Maybe time them out then as long as they remain timed out, shorten their time to 15 seconds & fold them till they enter back in?

Sites know connections are always shaky. It is a tough problem. The site definitely can isolate anyone disconnected and anyone who is just a deadbeat who chooses to sit out. That much they can do. Isolate & punish the possums playing dead.

Just say'n.
 
John_3_16

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Thank you, you pick up on the joke but don't reply to why I think it is a stupid Idea. Like I said it doesn't affect the freeroll players.

As Salamu Alaykem

🖕
freerolls have more deadbeats than the lives. Some games start with 10 at a table and only 3 are playing for 45 minutes. Takes an hour to move them to deadwood tables to play with each other. Then as each sits back in they are moved to a "live" table.

Some of these deadbeats use it as a strategy. They triple the stack then sit out trying to float into the money.

Sorry. Cowards and bullies have always gotten my full attention. Show them no mercy, take no prisoners.

Fair, active play at cash and freeroll tables. Amen. :cool:
 
dj11

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Yes, that is an idea for RING games. Doesn't affect MTT's or SnG's.

The idea presented is that we can make suggestions that might be considered. Thing is they should be as well thought out as possible, else they will look like spam. So hard criticism without a solution, ain't gonna cut it.

I would guess that the format would be useful if a problem we the players perceive is described and then a solution, with as much detail as possible is provided.
 
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Thanks a lot each of you for the comments, that took the time to reply this thread! I did a report and include each comment :) I sent it to the Manager that is in charge of this project.
 
playinggameswithu

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I'm getting angry as I hate to wait I want to play tournaments today.I sent in a complaint Saturday....it is Tuesday.Missed the Sunday Tournaments.
 
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reform ACR REP: Very soon we will have a referral program, BUT we do have an Affiliates program. First, you would have to contact our Affiliates department so they can help you with this matter, you can contact them at 1866-644-6337 or via email support@wpnaffiliates.com
My Response:
Ok I guess what surprised me is since I asked is there any way to get credit that they would not suggest the affiliate link, that is where my confusion is. Thanks for the answer I appreciate it.

You are very welcome! Let me know if you have any questions or need help. Also, thank you very much for your preference!
 
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I won the Private Black Friday Freebuy on 11/24/2017 and I never got paid the $502 in the PRIZE POOL from the re-buys only got paid the $200. I got shorted $100.40, still have not received a response. BTW thank you for actually putting up so many million dollar tournaments I remember in 2011 you barely had a $6k guarantee re-buys as your biggest tournaments.

Hello, I apologize for the delay. I'm talking with one of the tournaments department regarding this, he is checking your account. Allow us a few minutes. I will let you know here.
 
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I'm getting angry as I hate to wait I want to play tournaments today.I sent in a complaint Saturday....it is Tuesday.Missed the Sunday Tournaments.

So, if you check this link https://www.americascardroom.eu/online-poker/tournaments/results/?tournamentId=8028068 you will see that for the first prize was $200 and that's what we credited to your account.
You can also check your prize credited from your tournament history located under "My account >> Detail stab" on the link above, you will see the complete list of the winners.
 
playinggameswithu

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So, if you check this link https://www.americascardroom.eu/online-poker/tournaments/results/?tournamentId=8028068 you will see that for the first prize was $200 and that's what we credited to your account.
You can also check your prize credited from your tournament history located under "My account >> Detail stab" on the link above, you will see the complete list of the winners.

Yes but the prize pool had $502 of addon on top of the $1k guarantee meaning 20% of 1k for first = 200 + 20% of $502= additional 100.40 so total $300.40 not 200.
 
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