ACR Thread

[Sevendeuceoff72]

**** no wonder I keep losing the Russians r watching my hole cards!

Yes, they are

 

[ACR Rep]

What happened to final table graphics? LOL are they not working for everyone or just me??

Are you still having the issue? If so, could you please be so kind and provide me more details about this so, I can assist you further.

 

[ACR Rep]

I also have one very strong recommendation to improve your software. It will be great if you may put a tool that you may use for writing notices on the other players on the tables, like it's available on PS. It gives a great impact to track the players there.

We have the Player notes feature, right click on the nickname > player notes.

 

[Sevendeuceoff72]

Are you still having the issue? If so, could you please be so kind and provide me more details about this so, I can assist you further.

Worked for me yesterday

 

[ACR Rep]

Anyone have info on the wpn training freeroll that popped up on acr this afternoon ?

Hi, that tournament is for testing purposes.

 

[ACR Rep]

Is this for all wpn skins or specifically acr?

I can also provide you assistance for all the other WPN skins (Black Chip Poker, Ya Poker, and True Poker).

 

[Sevendeuceoff72]

Will you guys ever add any 2, 3, or 5 table sit and gos? I like the on demand tournaments, I think such an sng format would draw more players...pairing this with the 2.0 would be awesome too

 

[akmost]

Hello there,

First of all congrats for this poker room. I am an ACR user for about 3 month and I like very much almost everything.Keep up the good work.Although I have a question!
I haven't confirmed till now my personal ID but I requested a withdraw on 24th of this month via skrill! Will I be able to withdraw the money?I haven't made a deposit as well.


Thank you in advance.

 

[ACR Rep]

Hello there,

First of all congrats for this poker room. I am an ACR user for about 3 month and I like very much almost everything.Keep up the good work.Although I have a question!
I haven't confirmed till now my personal ID but I requested a withdraw on 24th of this month via Skrill! Will I be able to withdraw the money?I haven't made a deposit as well.


Thank you in advance.

I'm very glad to know that! Please be so kind and contact our CS so they can follow up your case in the fastest way.

 

[akmost]

I'm very glad to know that! Please be so kind and contact our CS so they can follow up your case in the fastest way.

I though that was the fastest way hahaha.. Thank you so much for the quick response. I will contact the CS.

 

[ACR Rep]

I though that was the fastest way hahaha.. Thank you so much for the quick response. I will contact the CS.

Hehe Do not worry! Please if you need help or have any questions let me know, I'm here to help.

 

[herura]

payouts take a while

Still doesn't really explain anything. You are giving me an excuse. Let me help. Do you hold the money for a few days in hopes that the player will cancel the withdraw? Or are you using the bitcoin price to hedge ACR losses and player profits? There is no possible way soooo many people are cashing out that you cant process my request in a timely matter. I just don't buy it. I would be willing to bet that 90% of your clientele does not cash out.

It can take up to 30days to get paid on a lot of sites. However, if you been a member for a few years, and have made multiple deposit without a problem, then the payouts seems to speed up. If you deposit with western union or money gram the payouts can be as quick as a few days. If you use a card, or bank, then the problem is you can have your financial institution reverse those and they dont have any recourse since they are out of the country. ACR and Bovada are good money. I personally have gotten my cash from them. So be patient.

 

[srqgrinder]

Recommend all looking to play poker online do some research first. Going on 4 days waiting after a deposit. You can read the thread "first online account". I put details and live chat responses that are out of this world. Than someone acceptable from the rep here because he tells me the same thing afterwards.

 

[srqgrinder]

Sorry for the than someone. Im pretty upset about the situation. They haven't reached out even ONCE. I have to try and get updates. If I don't stay on them I don't know anything. They tried blaming it on payment method I tried but i just got off phone with them and it has been ready many days now. Idk what games are being played

 

[ACR Rep]

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[ACR Rep]

Jackpot Poker and Sit & Go 2.0 will be down for maintenance on Thursday, March 30th from 7:30am to 8:30am ET Apologies for any inconvenience

 

[srqgrinder]

After a rough start they ended up holding up and it went my deposit went through. I appreciate the rep for helping me get my money. I guess I learned my lesson and will deposit in faster ways next time.

 

[ACR Rep]

After a rough start they ended up holding up and it went my deposit went through. I appreciate the rep for helping me get my money. I guess I learned my lesson and will deposit in faster ways next time.

I appreciate your words! If you need help or have any questions let me know I'm here to help!

 

[joshtheking1]

yep i love the new single 2.0 on acr ive done got addicted lolz ive won a little nothing to brag about though lolz

 

[ACR Rep]

yep i love the new single 2.0 on acr ive done got addicted lolz ive won a little nothing to brag about though lolz

I'm glad that you love our new Sit & Go 2.0! We are working hard to provide the best poker experience ever. If you have any questions, comments or need help let me know.

 

[ACR Rep]

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For more information click here.

 

[Sevendeuceoff72]

What is the reasoning behind SO much late registration in many tournaments?

 

[B1BOMBER]

ACR just deposited $5 in my account to get me back to the tables. The only problem, the abandoned any players that use Windows XP. I don't think $5 will lure me into a system upgrade for XP is the program I prefer to use, had the newer ones and do not like them. So therefore ACR you can take you $5 back!!!

 

[mcgregor_415]

Right/click or control/click on the player, although note that player notes aren't available for jackpot SNGs or SNG 2.0.

I was playing Jackpot SNG and this is the reason why I couldn't find it! Strange why is not working there? At PS you may put notes on each different game. It's a goal for the software developers at ACR in order to make players feel more comfortable, while playing. Just a feedback.

 

[ACR Rep]

I was playing Jackpot SNG and this is the reason why I couldn't find it! Strange why is not working there? At PS you may put notes on each different game. It's a goal for the software developers at ACR in order to make players feel more comfortable, while playing. Just a feedback.

Thank you for the feedback, our developers already have that feature listed. It will be released soon.