Debi
Forum Admin
Administrator
Email Stars. If you are supernova+ I think there's a special VIP email? I'm not supernova on Stars anymore so not sure but even if you're not they should respond to an email and they will be able to tell you exactly what you need.
It is my understanding that you need a bill and a bank account there. If you're going there in 2 weeks and will be there for 10 days I would right now change some bills to that address (and off online statements if you're anything like me). You have 24 days that means for at least one bill to be sent there and get it. I don't think that should be a problem. But like I said this is all my understanding and Pokerstars will obviously tell you 100% exactly what you need. Also realize that there are now a million people trying to fake this info so they are going to be super dilligent to make sure you are in that country and will probably need more info to prove it than they usually do. That said I think a bank statement and seperate bill both with your name and that foreign address I believe will be enough to cashout to that UK bank.
I emailed PS with very specific details and questions about my situation - telling them I was re-locating to the UK. They answered none of my questions and sent this very unhelpful response lol:
Hello Debi,
Thank you for your email.
Unfortunately, we are unable to assist you with a country/address change at this time.
We will endeavor to provide you with further assistance as soon as the situation is clearer.
We apologize for any inconvenience this may cause you, and we thank you for your understanding.
Regards,
Silke
pokerstars Security Team