HoldemManager
Official HM Representative
Silver Level
- Please close HM2 and poker stars.
- Go to C:\Program Files\pokerstars (Program Files (x86) for the 64bit version)
- Right click the PokerStars.exe and choose “Properties”.
- Go to the Compatibility Tab and select “Run this program as an Administrator”. If this option is greyed out it is because the UAC is disabled and you are already running as admin so there is no need to change anything.
- Please repeat steps 1-3 for PokerStarsUpdate.exe, holdemmanager.exe and hudfuncsapp.exe
- http://hm2faq.holdemmanager.com/que...iles+As+Administrator+(Windows+Vista{47}7+&+8
*Try creating a new folder on your computer such as C:\StarsHands and configure PokerStars to save the hands here in their Options > Instant Hand History menu and for HM2 to Auto Import from here in the Site Setup menu. Some times the PokerStars client has permissions problems that prevent it from writing hands to the default hand history folder.
If you continue to have problems, please reproduce the problem and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing. Email this file to hm2support@holdemmanager.com with a link to this thread and your forum name.
http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support?
HoldemManager
Official HM Representative
Silver Level
Any tournament with more than 1 table (and many single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. The only sites that write these summary files is Pokerstars, Full Tilt, and Pacific. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit - http://hm2faq.holdemmanager.com/que...rnaments{47}+Tournament{47}+Tournament+Editor
J
JBiebs9
Rising Star
Silver Level
Do you all still offer the discount? I remember seeing that a long time ago to upgrade and was wondering if it was still available
HoldemManager
Official HM Representative
Silver Level
Please contact sales@holdemmanager.com
XXPXXP
Legend
Silver Level
Hello Just purchased Note Caddy
and any where to find setting a notes on
Some player at the cash table/tournament limp trap with AA, KK? on Note Caddy? is it possible to setting on like 20Big blinds limp trap, 50 big blinds limp trap?
_____________
And need to find a data on HUD setting
similar to probe bet on river = preflop initiate aggressor, Cbet on flop, check turn, and betting on river with between 1/3 pot to 3/4 pot.
need this data from both in postion or out of position.
____________
Last question,
from HUD, check raise single raised flop , this data include or exclude raise Cbet? I mean I think I put Check raise single raised flop out of position, but some player raise cbet , it does not included in Check raise singale raised flop op.
Many thanks in advance.
and any where to find setting a notes on
Some player at the cash table/tournament limp trap with AA, KK? on Note Caddy? is it possible to setting on like 20Big blinds limp trap, 50 big blinds limp trap?
_____________
And need to find a data on HUD setting
similar to probe bet on river = preflop initiate aggressor, Cbet on flop, check turn, and betting on river with between 1/3 pot to 3/4 pot.
need this data from both in postion or out of position.
____________
Last question,
from HUD, check raise single raised flop , this data include or exclude raise Cbet? I mean I think I put Check raise single raised flop out of position, but some player raise cbet , it does not included in Check raise singale raised flop op.
Many thanks in advance.
HoldemManager
Official HM Representative
Silver Level
HoldemManager
Official HM Representative
Silver Level
We do not have native MAC support. You will need to run Bootcamp or Parallels and install Windows.
Debi
Forum Admin
Administrator
Okay - thanks!
HoldemManager
Official HM Representative
Silver Level
2.0.0.8167 Beta Release Feedback Thread - Pokerstars Zoom update
Zoom HUD fix for HM2
** Windows XP warning - Pokerstars Zoom HUD does not work on Win XP at this time **
Zoom HUD fix for HM2
** Windows XP warning - Pokerstars Zoom HUD does not work on Win XP at this time **
magicius
Legend
Silver Level
thank god... finally...
long_bong
Legend
Silver Level
Okay I figured it out but another question Foz,
Does hm2 huds work for pokerstars zoom tables?
also I am having this issue now on 888poker.....?
LD1977
Legend
Silver Level
Is there a way to set the dropdown manu in the database to "All hands" by default? I am wasting time constantly having to pick that option over and over and over again.
Seriously, who the **** set it to last 250 and for what reason?
Seriously, who the **** set it to last 250 and for what reason?
HoldemManager
Official HM Representative
Silver Level
Please update to this version
http://www.holdemmanager.com/Downloads/8175_Hm2AutoUpdate.exe
After downloading, you should right-click the file, go to properties and click unblock. Then, right click the file and run as administrator.
If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -
http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support?
HoldemManager
Official HM Representative
Silver Level
Please update to this version
http://www.holdemmanager.com/Downloads/8175_Hm2AutoUpdate.exe
After downloading, you should right-click the file, go to properties and click unblock. Then, right click the file and run as administrator.
If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/questions/2821/HUD+Reporting+Tool
Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager.
- Please send a log file as well - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support572
Please zip and email the requested files to hm2support@holdemmanager.com to let us know that you also sent a hud error report.
If you can not see the 'Waiting for hands...' HUD please try using the Table Finder and then you should be able to use the 'Report a HUD Problem' menu - http://hm2faq.holdemmanager.com/que...Finder+utilized+if+the+HUD+does+not+appear572
You can sometimes use that Table Finder tool to attach the HUD to tournaments that don't show the HUD automatically while we work on a fix based on the information sent in your hud error report. If so, you will need to use the Table Finder each time you get moved to a new table.
HoldemManager
Official HM Representative
Silver Level
It is limited so that you are not waiting for 500k hands to load.
HoldemManager
Official HM Representative
Silver Level
Thank you for the suggestion. We will discuss it over the next couple of days and make a decision on whether to add the requested feature. We would love to add everyone’s suggestions, but we also need to be careful that we do not over complicate the software with too many features. As a result not all of them are implemented. If we do not add your feature on this occasion, we may reconsider it if more people also show support for it.
A
altsoub
Rising Star
Bronze Level
Hello,
I am trying to evaluate some poker tracking software to see what is more suitable for my needs.
I decide to download the trial version of HM2 (8175_HoldemManager2Setup) to familiarize with the program etc, from the HM site.
After installing it successfully i tried to run the program only to find that the trial version has expiration date - a universal first i think for trial program!!.
Please advice me how else i could evaluate HM2 ?
thanks..
I am trying to evaluate some poker tracking software to see what is more suitable for my needs.
I decide to download the trial version of HM2 (8175_HoldemManager2Setup) to familiarize with the program etc, from the HM site.
After installing it successfully i tried to run the program only to find that the trial version has expiration date - a universal first i think for trial program!!.
Please advice me how else i could evaluate HM2 ?
thanks..
HoldemManager
Official HM Representative
Silver Level
We use a new trail fingerprint system that we introduced some months ago so you either used a trial on the same computer previously or there is some other reason it thinks your trial has expired. In either case we can not know what is causing the problems until you send us a licensing enabled log file.
Please see this FAQ for help in resolving licensing issues:
hm2faq.holdemmanager.com/questions/881/I+Can+Not+Activate+or+Register+Holdem+Manager
Try the 'delete your license' steps and if that does not help follow the instructions in the 'contact support' section.
We do support real money home games but we have no plans to support play money hands/games for any site or game type.
If you have any problems importing real money home game hands we will need you to email them to us.
If you continue to have problems please zip up and email the problem hand histories with details of the issue you are experiencing or a link to the relevant thread and send it to hm2support@holdemmanager.com
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.
When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.
Fozzy71
Customer Support
long_bong
Legend
Silver Level
HoldemManager
Official HM Representative
Silver Level
Yes, you can use the Ace Poker Solutions' converter, then import the converted hands into HM2.