It is hard to say - they don't always give much notice, or inform of what all changes they will make.
We can do a new trial now to test changes. We also have the Cloud which is a very light version of HM2.
thanks for the help before
I got one more question.
the HM2 works pretty well most of the time, unless
if I play carbon merge network between 11:30 pm - 00:25 am
the Cash table and SNG buyin table when game and hands finished
there is no show on the results [ In the report ]
unless I maybe open HM2 after 10:00 am next day.
it shows the results.
it happens almost every friday , saturdays, when I played games
Would you please let me know how/where shall I find the options to see the results instantly after game/hands finished?
Thank you in advance.
PS: I think HUD works find, even results no show, but HUD shows/updates the data instantly during the problem period of time.
Please make sure that your Carbon hands are imported with the correct date/time. You can adjust this under Site setup-> <site> -> Adjust hand importi times... in HM2
Yes, only cash currently. But tourney support will follow soon.
Dear HEM support is it possible to convert hand from HEM cloud to include stats on players for posting hands on forums. Thank you...
You can not 'copy with stats' at this time but there is an export to forum format option in the hand viewers.
SB: $12.50 (VPIP: 38.98, PFR: 26.55, 3Bet Preflop: 10.96, Hands: 180)
Hero (BB): $12.50
UTG: $13.55 (VPIP: 18.10, PFR: 15.24, 3Bet Preflop: 2.86, Hands: 107)
MP: $3.27 (VPIP: 63.16, PFR: 0.00, 3Bet Preflop: 0.00, Hands: 19)
CO: $5.42 (VPIP: 35.29, PFR: 11.76, 3Bet Preflop: 0.00, Hands: 17)
BTN: $4.36 (VPIP: 14.52, PFR: 14.52, 3Bet Preflop: 0.00, Hands: 62)
That setting needs to be set in such a way that when you are playing the 'Time' of the recent hands in the Reports match your local time. If you play past midnight and can not see the hands played when filtering for 'Today' you need to adjust the Settings > General Settings > Time > Start of Day. I usually set my start of day setting to 5h 0m so that anything I play up until 04:59 am will be considered 'Today'.
My HEM2 replayer seems to freeze up when i try to click through hands quickly. It seems like the hud is being reloaded every single time it's clicked, which seems like a huge flaw in the programming.
any plans to look at this in the future, i've talked to other users who don't use the replayer at all for the same reason, or just turn the HUD off and click it back on with hands that matter.
cheers
Dear holdem support, i cant login to holdem cloud, i actually can log to a site to analyze hands and sessions buy the hud app cant connect, there isnt the green dot above the status bar icon, i tried to reisntall app, i cleared my cache and cookies and even scaned PC to viruses and malwares and it is the same... what could be a cause of that???
^^^everything working now!!!!
I am sorry for the delay in reply.
We are working on completely redesigning the replayer and hope to address this during that process.
Are you using a large database? Are you using NoteCaddy with any add on coaching packages that contain a lot of custom stats/badges in the HUD?
Try creating an alias with a lot of hands so that HM2 will use more RAM when reviewing and it should help. We see this some times when customers have huge databases with tons of hands on villains but don't have a lot of hands on the current hero. You can also edit the config file to increase the RAM cap so it uses more RAM when a lot of hands are loaded for the current hero/alias but there is no way currently to force it to use more RAM to improve performance if your current hero only has a few hands - http://forums.holdemmanager.com/general-support/480742-performance-help-needed.html#post2203022
Hey support is it possible to make notes on HEM Cloud on opponents other way then clicking on a note icon on hud. For instance i love to make notes on opponents after a session when i analyse hands, now i know that i can make notes on hand but they are not linked to an opponent, right? So what i do is leave notes tabs open on people that i want to make notes on later and then i edit notes while im watching the hands, there is gotta be an easier way, if not you guys could maybe consider adding an edit button on opponents pages or just leave notes editable on opponents pages on holdem cloud site...