Official Hold'em Manager Support Thread

[VovanBaron]

Oh yes)At last I found this thread..how much hm costs after trial?

 

[VovanBaron]

Does hm support android devices?

 

[HoldemManager]

Oh yes)At last I found this thread..how much hm costs after trial?

Small Stakes is $59.99.
Pro is $99.99
Combo (pro holdem + omaha) is $159.99

 

[HoldemManager]

Does hm support android devices?

Android lacks the infrastructure to support HM2. Also, sights do not save hand history files on Android or iphone devices.

udbrky
Customer Support

 

[VovanBaron]

Android lacks the infrastructure to support HM2. Also, sights do not save hand history files on Android or Iphone devices.

udbrky
Customer Support

Ok thanks!!!

 

[DrazaFFT]

Guys just a quick question does HEM 2 have problems with hand history on blaze poker (fast fold) on microgaming???

Im OK that hud doesnt work, should it work btw? but for some reason the hands i quick folded simply arent stored in my databaze, only the hands i VPIP or i was at blinds. do i have something setup wrong or its the known problem?

Thanks in advance

 

[HoldemManager]

Guys just a quick question does HEM 2 have problems with hand history on blaze poker (fast fold) on microgaming???

Im OK that hud doesnt work, should it work btw? but for some reason the hands i quick folded simply arent stored in my databaze, only the hands i VPIP or i was at blinds. do i have something setup wrong or its the known problem?

Thanks in advance

Microgaming does not write full hand histories on hands that are folded. So the hands that we can import are only the ones in which you go to showdown.

udbrky
customer support

 

[DrazaFFT]

Thanks udbrky, so no hope that it ever gonna change?

 

[HoldemManager]

We've brought it up to them, and so have customers, and nothing has changed in a couple years. This is out of our hands though.

 

[Weissr]

Carbon Poker just updated, now HEM2 hud doesn't work. Please fix when you can.
-Thanks

 

[jsh169]

Carbon decided to disable it, don't think it can be fixed.

If they don't write proper hand histories we can't generate a HUD. We require hand history files to display a HUD. If they don't ban HUDs/Trackers a 3rd party developer could do some sort of card catcher or screen reader but we likely won't do it ourselves.

Fozzy71
Customer Support

 

[Weissr]

Carbon decided to disable it, don't think it can be fixed.

Huh? they disabled the ability to use a HUD for good?

 

[jsh169]

In regards to your issue; we have made a few updates to our poker room, which will help improve the overall poker ecology. This will make your poker experience more exciting and fun. Unfortunately, the feature you mention has been disabled.

I would say yes, they have reverted changes before, but imagine will take time if they do so.

 

[Weissr]

I would say yes, they have reverted changes before, but imagine will take time if they do so.

What a bummer... Thanks for the info tho man. It's kind of shocking they would do this considering the player pool is already so low and they will certainly lose players because of this.

 

[jsh169]

I agree, like Kahn said though, I don't think their main focus is poker players. They want players to gamble in the casino, sportsbetting, and dfs. That being said there going to lose business by killing poker off.

 

[XXPXXP]

Ask a question
where to find this one
bet river after turn bet?
many thanks

 

[HoldemManager]

Merge has reverted the changes. HUD's should work now.

 

[HoldemManager]

Ask a question
where to find this one
bet river after turn bet?
many thanks

If you are looking for Cbet (3barrel), that is the river cbet. What exact situation are you looking for?

udbrky
Customer Support

 

[fletchdad]

I have a problem that keeps happening regularly. I play 15-20 tables, and try to mark hands. Sometimes I click on the hand and instead of the hand history window nothing happens. This is only on one table. The others work fine. Then I noticed what you see in the screen shot I attached. There is the window, it is not popping up, and if I try to see it all my windows disappear until I no longer hover my mouse over the window, but they come back immediately when I move my mouse away. The window does not appear at all except as the empty hing you see in the SS.. by not appearing I mean I cannot get it to appear if I click on it, it just makes my other windows disappear as I said, and even if I close it, on whatever table that happened on it continues untill I close HEM and re open.

Very annoying and tilting at time when I have a hand I need to save and only seconds to devote to trying to save it with all those tables going.....

The SS is the view at the bottom of my desktop, the thumbnail Quick Start icons, when I hover my mouse over them. I hope I explained this ok...??

 

[HoldemManager]

Please send a full description and log file to us.

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support?

Please zip and email the requested files via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

 

[sladoom]

Hello tell which program is better to download?
Sorry for my english

I am newbie
I play poker about six months and I do not know what program to use luchshe

 

[Grinder888]

I was using the HM2 trial when I updated my windows to 10. Now I can't access the App because it keeps asking for license code.

What should I do here?

Also when can we expect a HM3 trial to be available and where can we register for early testing? Thanks!

 

[fletchdad]

When I copy my HH and convert it works. When I copy with stats it is sporadic. Now it does not work at all. I use the DC hand converter, if you have another one let me know.

The headers are different: here are 2 HH headers, one with stats one without (with stats - the one that will not convert - is first)

***** Hand History for Game 1111111111 ***** (poker stars)
€2.00 EUR NL Texas Hold'em - Thursday, March 31, 06:27:26 ET 2016
Table Castalia II (real money)
Seat 1 is the button


pokerstars Hand #151207433120: Hold'em No Limit (€0.01/€0.02 EUR) - 2016/03/31 12:27:26 CET [2016/03/31 6:27:26 ET]
Table 'Castalia II' 6-max Seat #1 is the button

 

[fletchdad]

When I copy my HH and convert it works. When I copy with stats it is sporadic. Now it does not work at all. I use the DC hand converter, if you have another one let me know.

The headers are different: here are 2 HH headers, one with stats one without (with stats - the one that will not convert - is first)

***** Hand History for Game 1111111111 ***** (Poker Stars)
€2.00 EUR NL Texas Hold'em - Thursday, March 31, 06:27:26 ET 2016
Table Castalia II (Real Money)
Seat 1 is the button


PokerStars Hand #151207433120: Hold'em No Limit (€0.01/€0.02 EUR) - 2016/03/31 12:27:26 CET [2016/03/31 6:27:26 ET]
Table 'Castalia II' 6-max Seat #1 is the button

Now it is working with stats, here is the header again..?? Maybe it is a problem with the DC hand converter??

***** Hand History for Game 1111111111 ***** (Poker Stars)
$2.00 USD NL Texas Hold'em - Friday, April 01, 03:53:26 ET 2016
Table Achernar III (Real Money)
Seat 4 is the button

 

[fletchdad]

Now it is working with stats, here is the header again..?? Maybe it is a problem with the DC hand converter??

The problem is with Euro tables, I just figured out. Dollar tables work fine. Both work without stats. Maybe a DC thing, unless you know about this problem otherwise.