PartyPoker Official Thread

[Colette Stewart]

After 6 days without any answer about my account blocked because a bad person tired to invade my account using several times a wrong password and I have sent several e-mails to PartyPoker to unblock my account and explain what was done to solve the security problem and the weak system of protection from Partypoker and also about the 9 tickets for several tournaments I had won playing satellites and finishing ITM and as the tickets have a short duration all of them expired while my account was blocked for a reason that was not my fault and also due to the total lack of reply from the support área of PartyPoker (the account was only unblocked after 6 days and after I have made an international call to PartyPoker for the 3rd time complaining) and now I lost all my 9 tickets due to that and where I invested money and time playing the satellites and PartyPoker will not give me back my tickets??

This is serious?? I have sent yesterday morning na email to PartyPoker but as usual I did not receive any answer so this is why I am writing here as maybe I can count with any support from the representative of PartyPoker at Cardschat...

Rgds,

I am currently out of office at our MILLIONS event and will reply once I return to the office Monday

Thanks

Colette

 

[Rijckenborg]

What happened to the final table theme ?

 

[Colette Stewart]

What happened to the final table theme ?

Im looking into this

 

[Colette Stewart]

Have you tried our new multiphase events?

You can play for a share of $250K GTD with buy ins from $5.50 - $109
Its simple - you play a Phase 1 any day of the week and survive 16 levels to move to the Final Phase on Sunday

Check out all the details on our promo page>
https://www.partypoker.com/whats-going-on/power-series/power-series-multiphase.html

 

[Colette Stewart]

Just imagine getting some sun in the Caribbean on a perfect beach while relaxing before playing poker for your share of $5 MILLION.....

It could happen! This year we are going back to Punta Cana for our Caribbean Poker Party and we promise its going be bigger and better than before...

Read all about it in our blog
https://goo.gl/Zy0Opv

See you on the beach!

 

[MasterOfDisaster]

I honestly think you did a lot to become one of the best sites for MTT player and I feel Party will be my site to continue playing them.

Just can't that flickering announcement of other games that start, and keeps appearing on all my tables be removed, almost get an epilectical attack from it

 

[MasterOfDisaster]

What happened to the final table theme ?

u made a FT?

 

[Colette Stewart]

I honestly think you did a lot to become one of the best sites for MTT player and I feel Party will be my site to continue playing them.

Just can't that flickering announcement of other games that start, and keeps appearing on all my tables be removed, almost get an epilectical attack from it

You can turn off announcements under setting in the lobby

Settings > Table settings > Turn off tournament dialog

 

[rehanov]

why when we reach showdown and i open the replayer it doesnt show the hands it is very annoying and on any other poker room it shows

 

[oriole]

why when we reach showdown and i open the replayer it doesnt show the hands it is very annoying and on any other poker room it shows

I don't like it either. There's an option in settings: Muck losing/uncalled hands.

 

[rehanov]

I don't like it either. There's an option in settings: Muck losing/uncalled hands.

i am aware of the option if the option checked or no , if u reach showdown u should be able to see all player's cards that was involved in the hand

 

[Keith_MM]

Administration fee charged
Hi KEITH (Leisureathome)!
We would like to let you know that because it’s been more than 6 months since you last played for real money on our website, your account was charged an administration fee of $ 5.37 on 22-Apr-2017. This charge is simply to help us cover the costs associated with administering and maintaining inactive accounts such as yours.
If your account remains inactive, it will continue to be charged administration fees on a monthly basis until the balance is zero. After 6 months, we are going to withhold the remaining account balance.
We charge a maximum of EUR 5 (or the equivalent in your currency) per month. If your account balance is below that amount, we will make a one-time deduction of the remaining amount.
The fee is either deducted from your remaining account balance or if your balance is zero, we will clear pending tournament Euro/dollars you could have used for poker. If you want to check if you still have tournament Euro/dollars in your account, please go to your account.
Please note that we do not charge your credit card or bank account. The administration fee is solely deducted from your remaining funds in your gaming account.
In order to avoid the administrative (inactivity) fee, you may either withdraw the remaining amount from your account and close the account or reactivate your account by logging in and placing a bet or playing any of our real-money games before 21-May-2017.
If you have forgotten your password, you can either click here to reset it, contact our Customer Service team or check our Terms and Conditions.
We hope to see you playing again soon!

Just a warning to everyone that this type of email will appear out of the blue unless you keep playing there at least once every six months. Not a way to endear yourselves to your current and potential customers.Not even a warning email saying that if you don't play in the next month your account will be charged.

If i don't play in the next six months they claim the whole balance , says a lot about your companies ethics.Perhaps you can arrange to withdraw my balance back to my deposit method as i'm pretty sure you will also try and enforce a " you haven't deposited in sixmonths so you need to deposit before you can withdraw clause" and then restrict the deposited money from being withdrawn until it has met play through requirements.

 

[Colette Stewart]

Just a warning to everyone that this type of email will appear out of the blue unless you keep playing there at least once every six months. Not a way to endear yourselves to your current and potential customers.Not even a warning email saying that if you don't play in the next month your account will be charged.

If i don't play in the next six months they claim the whole balance , says a lot about your companies ethics.Perhaps you can arrange to withdraw my balance back to my deposit method as i'm pretty sure you will also try and enforce a " you haven't deposited in sixmonths so you need to deposit before you can withdraw clause" and then restrict the deposited money from being withdrawn until it has met play through requirements.

As per our T&Cs we do have an inactivity fee - however - emails are sent from the team to inform you of the upcoming deduction
Please do check your spam or junk folder
There are various reasons for this - IE: money laundering etc - and you will find most competitors have the same covered in the T&Cs
You can find the policy in full on our website

Regarding withdrawals - you need to action this yourself using the options in the lobby or you can reach out to the customer service team
Your "cash" is only ever restricted if you are playing with bonus money and have not yet made requirements - actual cash deposited by yourself or won has no restrictions

I am happy to return the deducted fee in this instance if you care to confirm your username via PM

Thanks

Colette

 

[Keith_MM]

As per our T&Cs we do have an inactivity fee - however - emails are sent from the team to inform you of the upcoming deduction
Please do check your spam or junk folder

Having looked closer it seems i was charged in march as well and there was a 14 day warning email sent.

There are various reasons for this - IE: money laundering etc - and you will find most competitors have the same covered in the T&Cs
You can find the policy in full on our website

How does charging an inactivity fee on accounts with money in them prevent money laundering? Which other sites charge an inactivity fee , only one that i know of is 888 and presumably Bwin now that they have merged with partypoker .
[pedantmode]
The really annoying part for me is that i'm pretty sure that i have played in some affiliate freerolls on party in the last 6 months with real money as prizes.

This fee will not be charged if you reactivate your account by logging in and placing a bet or playing any of our real-money games.

Since those freerolls had cash prizes they were real money games, and the above sentence should be replaced with

This fee will not be charged if you reactivate your account by logging in and placing a bet or playing any of our raked real-money games.
[/pedantmode]

Regarding withdrawals - you need to action this yourself using the options in the lobby or you can reach out to the customer service team
Your "cash" is only ever restricted if you are playing with bonus money and have not yet made requirements - actual cash deposited by yourself or won has no restrictions

Having logged in and checked , i am unable to withdraw without depositing more money. Do you guarantee that i can deposit and then immediately withdraw the deposited money and the rest of my funds?
If so, in effect you are saying that we can avoid this charge by depositing when we want to play and then cashing out after each session and lumbering partypoker with lots of payment processing costs especially if your entire userbase started to do this.That would appear to be a very short sighted policy as i'm pretty sure that processing cost on active players would then dwarf the account management costs of inactive players . What costs are associated with the inactive players? its a file on a hard disk and the funds are no doubt held in a single account rather than individual bank accounts for each player.

I am happy to return the deducted fee in this instance if you care to confirm your username via PM

Thanks

Colette

PM sent

 

[Colette Stewart]

Having looked closer it seems i was charged in march as well and there was a 14 day warning email sent.How does charging an inactivity fee on accounts with money in them prevent money laundering? Which other sites charge an inactivity fee , only one that i know of is 888 and presumably Bwin now that they have merged with partypoker .
[pedantmode]
The really annoying part for me is that i'm pretty sure that i have played in some affiliate freerolls on party in the last 6 months with real money as prizes.

Since those freerolls had cash prizes they were real money games, and the above sentence should be replaced with

This fee will not be charged if you reactivate your account by logging in and placing a bet or playing any of our raked real-money games.
[/pedantmode]

Having logged in and checked , i am unable to withdraw without depositing more money. Do you guarantee that i can deposit and then immediately withdraw the deposited money and the rest of my funds?
If so, in effect you are saying that we can avoid this charge by depositing when we want to play and then cashing out after each session and lumbering partypoker with lots of payment processing costs especially if your entire userbase started to do this.That would appear to be a very short sighted policy as i'm pretty sure that processing cost on active players would then dwarf the account management costs of inactive players . What costs are associated with the inactive players? its a file on a hard disk and the funds are no doubt held in a single account rather than individual bank accounts for each player.


PM sent

Playing in a freeroll does not "activate" the account - you do not use your cash balance and using freeplay does count as valid activity on the account
Feedback noted regarding the T&Cs

Regarding depositing - please contact the customer service team who can advise or should you wish to discuss in more detail our inactivity policy

PM received and the inactivity fee as per above as been returned to the account


Thanks

 

[Keith_MM]

Can you check that the fees have been recredited , could have sworn i had $170 yesterday and played one hand of 2nl paying the big blind and then leaving the table to stop this inactivity charge , logged in today and account balance is at 160$ certainly hasn't increased by having two lots of inactivity fee added and no transaction show in the cashier at all.
Its certainly not doing anything to trust party!.
Why don't these transactions appear in the cashier section of the client?

 

[Keith_MM]

can you also explain why we have to deposit within the last six months in order to be able to withdraw. I don't see how money laundering regulations come into this as i don't need to deposit in order to be able to withdraw on stars , just withdraw back to the deposit method.

 

[Colette Stewart]

Can you check that the fees have been recredited , could have sworn i had $170 yesterday and played one hand of 2nl paying the big blind and then leaving the table to stop this inactivity charge , logged in today and account balance is at 160$ certainly hasn't increased by having two lots of inactivity fee added and no transaction show in the cashier at all.
Its certainly not doing anything to trust party!.
Why don't these transactions appear in the cashier section of the client?

I 100% had a CS agent re credit the fee as discussed previously in the thread
You can double check with customer service if you wish though please do check your transaction history first
I am out of office for a few days so please direct any further queries to the customer service team directly

 

[Colette Stewart]

Hey party so I called your support and haven't received a bonus in years... I wanted to deposit 800 to play poker and best offer they gave me a 100 dollar in increments can you see if I can get a match bonus of my deposit

I dont deal with bonus requests
Customer service are best to ask
Sorry

 

[terryk]

Was wondering,i received a 2.20 ppm NA ticket from your promo but it`s been `inactive` for 2 days,,,when will it be active so i can use it?

 

[terryk]

Was wondering,i received a 2.20 ppm NA ticket from your promo but it`s been `inactive` for 2 days,,,when will it be active so i can use it?

no worries,,cs told me when a tournament becomes available,the ticket will be active,,,seems strange but if thats the way it`s done,so b it.

 

[Colette Stewart]

no worries,,cs told me when a tournament becomes available,the ticket will be active,,,seems strange but if thats the way it`s done,so b it.

Can you PM myself your username
CS are correct however the LIVE NA event is well underway and the ticket is unlikely to show as active at any point
If you provide username I can replace with a generic $2.20 ticket

 

[theman2017]

Party Poker

I enjoy playing on party poker. it would be nice if they could bet more tournaments playing below $10. I have just recently started playing on it. it's nice because they don't have deep fields on it like pokerstars.

 

[lulu pk]

I win the Heavyweight ME ticket on the weekly CC game.
I can not see any Heavyweight game on the lobby and the ticket is on the inactive tickets.
I do not have any problem to wait but the ticket expire on the 20 May.

 

[moots]

I win the Heavyweight ME ticket on the weekly CC game.
I can not see any Heavyweight game on the lobby and the ticket is on the inactive tickets.
I do not have any problem to wait but the ticket expire on the 20 May.

Congrats! Maybe you are pre-registered for the game?