Official 888 Poker Support Thread

P

PokerArt9791

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Hey All,

Welcome to the Official CardsChat Support and Feedback thread

This is your new 888 Rep in the CardsChat forums! We'll be around regularly and look forward to helping with all questions and feedback that you have. We love hearing new ideas from the poker community, so send them along!


Don't have an 888 account yet? Sign up here: 888 Poker

New users get a huge welcome package:
-$88 free (no deposit needed!)
-Up to a $400 welcome bonus depending on deposit size
-Depositors additionally get: free entry into the $100,000 First Depositors' Freeroll, free entry into the $1,000 Depositors' Freeroll, and 7 entries into the $500 First Depositors' Freeroll!!

-See details and terms here: http://www.888poker.com/poker-promotions/your-welcome-package/welcome-bonus.htm


We'll also be sure to announce all of our biggest promotions right here.

Our main one right now is our Live the Dream freeroll tournaments that are running until 20/10/2014!

-Everyone has received 2 free tickets to the freerolls! Just check your account!

-Every day we run 2 $5,000 freeroll Live the Dream tournaments
-Prizes include $2,500 in cash and a Dream package for the winner

-Every day we run 5 $1,000 Dream ticket freerolls, open to all depositors -- no ticket needed

-Winner Dream Packages let you select an awesome package of your choice from 4 categories: High-Adrenalin, Holiday Getaways, VIP Sport & Music, and Gadgets & Gizmos.
-See all packages here: http://www.888poker.com/poker-promotions/special-promotions/live-the-dream-packages.htm

-See details and terms here: http://www.888poker.com/poker-promotions/live-the-dream.htm


Questions? Post them here.

See you on the tables!


I have a question. Why I can not download the game. Give me a link for downloading games, 888 Poker.:Сумасшедший:
 
moots

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How do we know if we complete the challenges for Jackpotland? Is there a pop up that appears?
 
8

888Rep

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The Sunday Sale strikes!

Huge fields, BIG prize-pools and plenty of action-packed poker!

THIS WEEK: Feb 27th 2017

UK’s “Tom38x” was this Sunday’s biggest winner, taking home an incredible $30,706! An unbelievable return on a mere $109 investment.

A record breaking 1,818 players joined the Mega-Deep tournament for just $109 – less than half the regular entry buy-in!
The huge number of entries smashed the guaranteed prize-pool which reached a whopping $181,800, generating a $30,000 1st prize.

The popular Mega-deep Tournament offered a 20 minute blind level in a freeze-out structure, reminding us all how awesome “classic” poker is.

Another tourney to look out for from yesterday was the High-Stakes Baby-Whale.
A buy-in of just $320 allowed players to enter the tournament and compete for over $21,500!


Sunday Sale Crocodile – The $80 buy-in was one serious investment for germany’s xxmkayxx, who took home over $17,000!
The enormous prize-pool was created from almost 1,500 players.
The prizes were settled in HU, when “xxmkayxx” and “SMVD1” reached a deal, splitting the wealth.


Sunday Challenge– A $50 entry was worth $17,761 for Russia’s “Crazy_Freak”.
The popular tournament drew in 1,551 players who rebought a total of 502 times.

Mini Mega-Deep– Close to 2,000 entries and rebuys were made, creating a staggering $38,980 prize-pool.
When getting down to heads-up, we saw canada’s “omgjefmonier” strike a deal with “klauniq”, which secured them both over $5,000.

What to watch out for this week:

Jackpotland is officially in town!
Look out for our daily $3,000 tournaments and play to win a share of $100,000 EVERY DAY!
 
S

SpiteShock

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Hi guys.

I have a problem with the previous promo 888 ran (treasure quest map). The last quest I needed to complete a line for the weekly chest bugged out.

I contacted support immediately, but after about a month of back and forth all they've done is repeatedly lie to me.

I have 100% irrefutable proof that I completed the quest and they are lying about literally everything they said in their responses to me (can provide whatever screenshots etc are needed on request).

The last follow up email I sent them, they waited an extra long time for the promo to expire - then they lied to me again and told me that they "consider the matter resolved because the promo is over" and closed my support ticket.

Pretty fed up with this and I don't think writing more emails is going to do anything since they consider the matter resolved.

What can I do?
 
Gorak

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From the rules of the winning 15 cash hands:

"In accordance with the ‘Cash in!’ challenge, a ‘winning hand’ is considered to be once a player has won the pot/part of the pot after any betting round. This can include a single winner, split or side pot."

Does this mean that if I'm BB and all players fold; it does not count as a winning hand?

And what if I raise preflop and everyone folds; does it count as a betting round so the hand is counted as a winning hand?
 
S

SpiteShock

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Both of those situations count as a winning hand.

Literally any way you could possibly win a pot counts. If you won and it didn't get counted it's a bug.
 
8

888Rep

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How do we know if we complete the challenges for Jackpotland? Is there a pop up that appears?
[FONT=Times New Roman,serif][FONT=Verdana,sans-serif]What is the Jackpotland Promotion? [/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=inherit,serif]Welcome to our Jackpotland Promotion, where you could get your hands on up to $100,000 EVERY DAY between 26/02/17 and 23/04/17.[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=inherit,serif]Here’s how it works:[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=inherit,serif]• Play in any of our $3,000 Jackpotland Lucky or $3,000 Jackpotland Skills Tournaments up to 4 times each day. [/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=inherit,serif]• Win a spin in our Jackpot Wheel each time you make it to the top 500 players.[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=inherit,serif]• Spin our Jackpot Wheel and you could win up to $100,000 cash with every spin![/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=inherit,serif]Every spin WINS! The more tournaments you play, the more spins you’ll win![/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Verdana,sans-serif]How can I win more $3,000 Jackpotland Tournament tickets every day? [/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=inherit,serif]Great news! You can win up to three $3,000 Jackpotland Tournament tickets every day, one for each of the following daily poker challenges you complete.[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=inherit,serif]BLAST off![/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=inherit,serif]Play in 5 or more BLAST tournaments with a minimum buy-in of $1.[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=inherit,serif]Take on Tournaments [/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=inherit,serif]Play in Tournaments or Sit & Gos with a total buy-in of $4 (BLAST & Heads up Tournaments excluded).[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=inherit,serif]Cash in! [/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=inherit,serif]Win 15 hands or more in real money cash games including SNAP, with minimum stakes of 2¢-5¢.[/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=inherit,serif]The above 888poker challenges are available to depositors only who have played in a $3,000 Jackpotland Tournament at least once.[/FONT][/FONT]
[FONT=wf_segoe-ui_normal][FONT=Times New Roman,serif][FONT=inherit,serif]

Days are counted from 00:00 GMT to 23:59 GMT.
[FONT=inherit,serif]More info here
https://www.888poker.com/poker-promotions/jackpotLand/faq/
[/FONT]
[/FONT]
[/FONT][/FONT]

[FONT=Times New Roman,serif][FONT=Calibri,sans-serif] [/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Calibri,sans-serif] [/FONT][/FONT]
[FONT=Times New Roman,serif][FONT=Verdana,sans-serif] Kind Regards[/FONT]
[/FONT]
 
8

888Rep

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Hello everyone,
I am thrilled to introduce you to Jackpotland!


888poker’s exciting new Promotion where you could get your hands on up to $100,000 in cash - EVERY DAY!

Win a spin in our Jackpot Wheel each time you make it to the top 500 players in one of our daily Jackpotland Tournaments.

Every spin WINS! The more tournaments you play, the more spins you’ll win!

Click here for more information
 
MasterOfDisaster

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Hello,

I have a new Antivirus Panda and it neutralizes 888 :(
Can I get some help solving this?

wumoti.png
 
S

SpiteShock

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@Master - just recover the file and should be fine. Once recovered it should consider it goodware and not quarantine it again but if it does just look around in the settings, there should be somewhere to flag the file as ok.

@888Rep - do you have some thoughts on my issue or do you only handle softball questions around here?
 
8

888Rep

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@Master - just recover the file and should be fine. Once recovered it should consider it goodware and not quarantine it again but if it does just look around in the settings, there should be somewhere to flag the file as ok.

@888Rep - do you have some thoughts on my issue or do you only handle softball questions around here?
You stated that you have been speaking with support already about your issue so I am sorry but there is nothing more that I can do for you.
Thanks
 
X

xsavier

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Why I keep being disconnected and only recovering connection when I already lose almost all my chips? It seems like a amateur support to me. Others sites I play normally and when disconnected it come back in a time that I can keep playing.
 
S

SpiteShock

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You stated that you have been speaking with support already about your issue so I am sorry but there is nothing more that I can do for you.
Thanks

Not quite, let me elaborate. Support closed my ticket without resolving anything so I am no longer talking to them. I am looking for alternative methods to get things done.

When I asked if you only handle softball questions I meant do you have any authority/access to player accounts etc to do things directly or if you just refer ppl to contact support if the question is not a generic one that can be answered with a link or some such (I'm new around here don't know exactly what reps can and can't do).

Thanks!
 
torres_iie4opa

torres_iie4opa

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I have been assured that your issue has been resolved.
Thanks

thx, my account unblocked!
tell me please abaout first deposit and 3500$ for played on your casino
 
8

888Rep

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Not quite, let me elaborate. Support closed my ticket without resolving anything so I am no longer talking to them. I am looking for alternative methods to get things done.

When I asked if you only handle softball questions I meant do you have any authority/access to player accounts etc to do things directly or if you just refer ppl to contact support if the question is not a generic one that can be answered with a link or some such (I'm new around here don't know exactly what reps can and can't do).

Thanks!
No I am unable to view players account details etc.
 
8

888Rep

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thx, my account unblocked!
tell me please abaout first deposit and 3500$ for played on your casino
Please give support a phone call and they will tell you what welcome bonus you qualify for as it may be different depending what country you live in.

The phone numbers can be found in the dropdown list in the Cashier.
Thanks
 
Rijckenborg

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Spin Now

I accidentally closed the spin pop up page (before spinning). Is there any way to get it back?

screenshot_3277.png

Click on this banner when it appear in the lobby,
Good luck :)
 
B

BluffYou123

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I accidentally closed the spin pop up page (before spinning). Is there any way to get it back?

Also, if it was a jackpot spin, you should be able to access it through your email. Not sure but it's worth a try.
 
moots

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Thanks guys. I made that post a couple of days ago and it was fixed the next day.
 
C

colbear

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deposit bonus tickets and area freerolls

two questions
1) $1000 depositors bonus freeroll tickets expire in 10 days after deposit but there are no tournaments available what good are they if you work and theres no tournaments available before they expire then what good are the tickets . I like the site but find it wrong that you give tickets that quite often cant be used why do you have to have a expiry date except to make it so most players cant use all their tickets

2)also why are there freerolls for some countries and not others why do china and asia and other countries get freerolls and not north America
 
S

SpiteShock

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two questions
1) $1000 depositors bonus freeroll tickets expire in 10 days after deposit but there are no tournaments available what good are they if you work and theres no tournaments available before they expire then what good are the tickets . I like the site but find it wrong that you give tickets that quite often cant be used why do you have to have a expiry date except to make it so most players cant use all their tickets

They do this so you have to deposit every week. The tournaments run only on saturdays @ 4:30am EST and 1:00pm EST. They give you 2 so you can run both tournaments if the times work for you but they are on the same day so no chance of saving a ticket for next week.

2)also why are there freerolls for some countries and not others why do china and asia and other countries get freerolls and not north America

Probably for marketing purposes. There is one for Canada run by the canadian poker league for members (http://www.canadianpokerleague.com/) but it doesn't run every week (once a month I think).
 
torres_iie4opa

torres_iie4opa

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Why I again ask for documents when withdrawing money? I gave everything to unlock my account.
 
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