Official 888 Poker Support Thread

[PoorGypsy]

Unfortunately that's a common thing for 888, I reached level 156 and have done several withdrawals over the years but for reason I keep having issues with my withdrawal attempt from 3 months ago. Over that time I have found out that there are many of us that are having and have had problems there and they don't have any way to contact them. I finally received my withdrawal yesterday and the only thing I think helped was posting on their reddit so that's what I would suggest for you to do. Good luck and trust me, there are many that empathize with you!

How do you make them do it faster. through reddit? What exactly did you post? did you wright your nickname on 888 poker or what?

 

[PoorGypsy]

Leave your 888 username here, with a summary of the issues, and hopefully the rep can expedite this for you.

My nickname: dominatrix1

I can not deposit at all. So do not suggest me to put money and then withdraw to a new payment method it's not possible I can send you a screen shot of an available deposit options.

I can not withdraw by myself. More then 12 days every 2 days I talk with support and see messages that my withdarwal demand will be send as urgent to a higher people and they will send me email but they don't.

I can not enter my acount from App only from web and yeah cleaning cash and cockies doesnt solve this issue as well (I was suggested to do it many times and It's not helping)

I want just my money out as fast as possible. Thank you.

 

[zorro222_zorro222]

How do you make them do it faster. through reddit? What exactly did you post? did you wright your nickname on 888 poker or what?

I posted my 888username and what my concern was, then one of their representatives messaged me and helped me with the problem.

 

[Suns of Beaches]

My nickname: dominatrix1

I can not deposit at all. So do not suggest me to put money and then withdraw to a new payment method it's not possible I can send you a screen shot of an available deposit options.

I can not withdraw by myself. More then 12 days every 2 days I talk with support and see messages that my withdarwal demand will be send as urgent to a higher people and they will send me email but they don't.

I can not enter my acount from app only from web and yeah cleaning cash and cockies doesnt solve this issue as well (I was suggested to do it many times and It's not helping)

I want just my money out as fast as possible. Thank you.

Could u please post a screenshot of ur deposit page?

 

[PoorGypsy]

Could u please post a screenshot of ur deposit page?

It looks like that. I caan not press anything((

 

[PoorGypsy]

I posted my 888username and what my concern was, then one of their representatives messaged me and helped me with the problem.

thanks for advise. I've done that to. Hoope it's going to help.

 

[888Rep]

My nickname: dominatrix1

I can not deposit at all. So do not suggest me to put money and then withdraw to a new payment method it's not possible I can send you a screen shot of an available deposit options.

I can not withdraw by myself. More then 12 days every 2 days I talk with support and see messages that my withdarwal demand will be send as urgent to a higher people and they will send me email but they don't.

I can not enter my acount from app only from web and yeah cleaning cash and cockies doesnt solve this issue as well (I was suggested to do it many times and It's not helping)

I want just my money out as fast as possible. Thank you.

I sent this over for you.

Regards

 

[Fabio Marcos Ro]

Olá a todos,

Bem-vindo ao tópico oficial de suporte e feedback do CardsChat

Este é o seu novo representante do 888 nos fóruns do CardsChat! Estaremos por aqui regularmente e estamos ansiosos para ajudar com todas as suas perguntas e feedback. Adoramos receber novas ideias da comunidade de poker, então envie-as!


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Good afternoon. My account is temporarily suspended because I discovered that in the past, due to health problems, I opened other accounts. I have already submitted documents, several requests for regularization and I can't get an answer. That only one account that is regularized and that allows me to withdraw and deposit normally. thank

 

[PoorGypsy]

I sent this over for you.

Regards

what do you mean you sent it over?

 

[Goggelheimer]

what do you mean you sent it over?

There is a special department working on such cases, not the representant at CC.
They get the information sent to them from the Rep.

 

[PoorGypsy]

There is a special department working on such cases, not the representant at CC.

Yeah you know every 2 days I got message from them that they will send my case to someone who will answer me. And no one answers me more then 2 weeks already.

 

[Goggelheimer]

Yeah you know every 2 days I got message from them that they will send my case to someone who will answer me. And no one answers me more then 2 weeks already.

Poker means patience is the key, not only at the tables.

 

[PoorGypsy]

Poker means patience is the key, not only at the tables.

no man, they work bad, thier app works bad, their system of withdrawal is bad, and the system of support too and it's not connected to patience((

I think when you wait your order in a restaurant more then 2 hours you will said yourself fine I'm just gong to wait 2 hours more because patince is the key. lol

They said they will withdraw my money in 2-3 days and they do not do it more then 2 weeks, it's sucks. They do not read my messages fully when I wright to them about my problem and every time sugget me same things which I mentioned that it didn;t work in my case. And every time in the and they say they will message someone who will deal with my problem and then silence for many days untill I message then and again go through same bad quality help.

888 Poker sucks. I hope I will got my money out of there and will never paly there again

 

[PoorGypsy]

Poker means patience is the key, not only at the tables.

actually I wasn't even planing to withdraw untill by unkown reason 888poker app just do not let me in to my account because of my location. And I didn't change my location during last 6 monthes and it was fine for 888 and just one day randomly it' s not fine anymore.

 

[888Rep]

no man, they work bad, thier app works bad, their system of withdrawal is bad, and the system of support too and it's not connected to patience((

I think when you wait your order in a restaurant more then 2 hours you will said yourself fine I'm just gong to wait 2 hours more because patince is the key. lol

They said they will withdraw my money in 2-3 days and they do not do it more then 2 weeks, it's sucks. They do not read my messages fully when I wright to them about my problem and every time sugget me same things which I mentioned that it didn;t work in my case. And every time in the and they say they will message someone who will deal with my problem and then silence for many days untill I message then and again go through same bad quality help.

888 poker sucks. I hope I will got my money out of there and will never paly there again

From support below,

Upon checking on member’s account, we noticed that there is currently no withdrawal option available.
To proceed, member need to make a deposit using a different payment method that is registered under her name. Once completed, this payment method will be added as a valid option for withdrawals.

Kind regards,

 

[888Rep]

My nickname: dominatrix1

I can not deposit at all. So do not suggest me to put money and then withdraw to a new payment method it's not possible I can send you a screen shot of an available deposit options.

I can not withdraw by myself. More then 12 days every 2 days I talk with support and see messages that my withdarwal demand will be send as urgent to a higher people and they will send me email but they don't.

I can not enter my acount from app only from web and yeah cleaning cash and cockies doesnt solve this issue as well (I was suggested to do it many times and It's not helping)

I want just my money out as fast as possible. Thank you.

Could you kindly ask the member to provide more details regarding the deposit issue they're experiencing? If possible, a screenshot would be helpful, as they mentioned that they are no longer able to deposit to active withdrawal option.

Thank you!

 

[PoorGypsy]

Could you kindly ask the member to provide more details regarding the deposit issue they're experiencing? If possible, a screenshot would be helpful, as they mentioned that they are no longer able to deposit to active withdrawal option.

Thank you!

Hello. I added already a screenshot of unavailable deposit page here. It was just in a later comment. Also I send it many times to support on your website. However I will send it here again. I can not deposit. Also funny thing that I even try to use other device to enter my account and maybe try to deposit and withdraw from there but your app says I write wrong password when I knoow that it's definetlly correct. I tryed even to change a password from other device to enter and it's also says that emeil is wrong but it's not. So i can not withdarawal by myself. I need you to withdraw my money to the bank info that I already send to your fellows more then 5 times and they said me they will send it to a special department and they will send the money. But it's not happening many days already. and why deposit page looks like that i don't know. It's happened after your felows suggested me to clean cache. And now it's not gone even after I clean it again and again.

 

[Suns of Beaches]

Hello Rep

I deposited this week but did not get credited the 2 tickets for the 1k depositor freeroll. Same happened already 2 weeks ago.

When I checked the tournament it looked to me I'm not the only one with this problem. U can see in the screenshot (marked in red) only around 150 players registered, normally 1k+.

Screenname: CenoteAzul

Please fix this and send me 4 tickets for my last 2 deposits.

 

[888Rep]

Hello Rep

I deposited this week but did not get credited the 2 tickets for the 1k depositor freeroll. Same happened already 2 weeks ago.

When I checked the tournament it looked to me I'm not the only one with this problem. U can see in the screenshot (marked in red) only around 150 players registered, normally 1k+.

Screenname: CenoteAzul

Please fix this and send me 4 tickets for my last 2 deposits.View attachment 383739

Sent this over to be checked for you.

Regards

 

[888Rep]

Hello. I added already a screenshot of unavailable deposit page here. It was just in a later comment. Also I send it many times to support on your website. However I will send it here again. I can not deposit. Also funny thing that I even try to use other device to enter my account and maybe try to deposit and withdraw from there but your app says I write wrong password when I knoow that it's definetlly correct. I tryed even to change a password from other device to enter and it's also says that emeil is wrong but it's not. So i can not withdarawal by myself. I need you to withdraw my money to the bank info that I already send to your fellows more then 5 times and they said me they will send it to a special department and they will send the money. But it's not happening many days already. and why deposit page looks like that i don't know. It's happened after your felows suggested me to clean cache. And now it's not gone even after I clean it again and again.

I sent this over to them so they will contact you.

Thanks

 

[PoorGypsy]

I sent this over to them so they will contact you.

Thanks

I heard it many times no one contacting me through email it's only possible to reach you if I write by myself to support on your wesite

 

[gravii2011]

After the last update the application does not start and gives an error. Can you please give the old version on PC. Thank you))


Before the update everything worked fine. After the update there is this error.

 

[mssmotilda]

Hello, my nickname is mssmotilda, I play Snap 10 on 888 and in other rooms, fast poker format. The thing is that in the last 2 weeks the game in Snap 10 has changed dramatically. A group of players has appeared, mainly under the flags of Great Britain, as well as germany, Belgium, sweden, who play outright teamplay. Their strategy is this - since there are a small number of players in Snap 10, this group of players often ends up together at the tables and then they enter the game with limps, cold calls, 3-bet calls, with marginal hands, only to play a multi-pot, where they will play two, three, or even four against one player. And if you consider that most likely these are bots that exchange information about pocket cards, then they have a huge illegal advantage over other players. I have been playing fast poker for a long time, and any deviation from the norm is striking, especially since I have already encountered such a problem in the IPoker network, where the same bot farm simply killed the fast poker format and to this day it has been dead for more than a year. This is a serious threat primarily to the existing poker room, I will find where I can play and the same players as me, but it will be much more difficult to return players. I love 888 Poker and I care about its fate, so I spend my time on this. I am sure that if your security service does not strictly suppress such attempts, then the traffic of your room will decrease. For a competent security service, it will not be difficult to detect such a bot farm. Next I will indicate the nicknames of the players that I suspect in this teamplay, but most likely some of them may end up there by accident, but I am sure that there are more of them and they play in different groups at different times, I just have no desire to spend my money and time to expose them - this is not my problem. I will wait for an answer from you, I will not play on 888 for now, I do not see the point in this, and I see that the players who played there with me have also stopped playing. (Anydeux, Funkdoblest, CrunkPIMP, Shark230, Ldnscammer, wernercheese, gypro44, -Radan-, 888goddess, SeynorAces, adadasd123, Jaokley, vilday123 )

 

[888Rep]

After the last update the application does not start and gives an error. Can you please give the old version on PC. Thank you))
View attachment 384135

Before the update everything worked fine. After the update there is this error.

Poker user name please?

 

[888Rep]

Hello, my nickname is mssmotilda, I play Snap 10 on 888 and in other rooms, fast poker format. The thing is that in the last 2 weeks the game in Snap 10 has changed dramatically. A group of players has appeared, mainly under the flags of Great Britain, as well as Germany, Belgium, Sweden, who play outright teamplay. Their strategy is this - since there are a small number of players in Snap 10, this group of players often ends up together at the tables and then they enter the game with limps, cold calls, 3-bet calls, with marginal hands, only to play a multi-pot, where they will play two, three, or even four against one player. And if you consider that most likely these are bots that exchange information about pocket cards, then they have a huge illegal advantage over other players. I have been playing fast poker for a long time, and any deviation from the norm is striking, especially since I have already encountered such a problem in the IPoker network, where the same bot farm simply killed the fast poker format and to this day it has been dead for more than a year. This is a serious threat primarily to the existing poker room, I will find where I can play and the same players as me, but it will be much more difficult to return players. I love 888 Poker and I care about its fate, so I spend my time on this. I am sure that if your security service does not strictly suppress such attempts, then the traffic of your room will decrease. For a competent security service, it will not be difficult to detect such a bot farm. Next I will indicate the nicknames of the players that I suspect in this teamplay, but most likely some of them may end up there by accident, but I am sure that there are more of them and they play in different groups at different times, I just have no desire to spend my money and time to expose them - this is not my problem. I will wait for an answer from you, I will not play on 888 for now, I do not see the point in this, and I see that the players who played there with me have also stopped playing. (Anydeux, Funkdoblest, CrunkPIMP, Shark230, Ldnscammer, wernercheese, gypro44, -Radan-, 888goddess, SeynorAces, adadasd123, Jaokley, vilday123 )

This will be investigated.

Regards