Official 888 Poker Support Thread

[888Rep]

I have a problem with verification at 888, I downloaded the id scart for the sparing and the front side three times, but somehow they rejected it, bonuses were accrued, but I’m afraid to make a deposit yet I’ll pass verification my nickname at 888 Lircha7I L

I sent this issue over for you.

Regards

 

[PupsikCat]

Lircha7. nickname

 

[BurntOff]

They are sitting down at a table they were playing at before, in this case you cant sit down with less, e.g. if you leave with 130bb you need return with the same 130bb (I.e. cant go south by leaving and rejoining the table)

Thanks for the explanation 😀

 

[888Rep]

I have a problem with verification at 888, I downloaded the id scart for the sparing and the front side three times, but somehow they rejected it, bonuses were accrued, but I’m afraid to make a deposit yet I’ll pass verification my nickname at 888 Lircha7

I sent this over for you.

Thanks

 

[Gallarado777]

Hello, how many documents I have sent for verification can not solve this problem and the identity card and driver's license and utilities I paid for sent and are still asking me to send something to my Gallarado777 login check please tired already

 

[888Rep]

Hello, how many documents I have sent for verification can not solve this problem and the identity card and driver's license and utilities I paid for sent and are still asking me to send something to my Gallarado777 login check please tired already

Sent this over to be checked for you.

Thanks

 

[Forkliftgu22]

Hi
Why aren't the correct amount of 888 club points carrying over to the next level?
When I progress though the levels I'm only getting 2 club points carried over no matter the tournament. Yesterday I had payed a $20+2 tournament but only received 140 points because I progressed to the next level and only received 2 point on the new level these point would not be effected by any challenges?
I'm now over 200 club points short of what I should have.
I have contacted support many times and alway get the same generic response asking for details of the tournaments. when I send the details to support they always say they can't find the tournaments

 

[NSX_Amfe2nat]

They never helps,,, They just can give you ticket for 1-2 baks

 

[Forkliftgu22]

Why do we let them do as they please and just carry on being there customers maybe we should do something in protest maybe stop playing for 24 hours if we all did it I think that might get there attention.

 

[1MasterKid1]

Hey 888poker,

Do something with your software because it is not okay to play with players who are not present at the table. The programmers modify the code in such a way that those at the tables who do not play have their cards instantly thrown away. How is it possible that a player who is not playing has your chips?!
I'm very disappointed with this platform... maybe they will notice and update the software so that those who are not at the table are simply thrown away.

Thank you,

Best regards,
Claus

 

[888Rep]

Hey 888poker,

Do something with your software because it is not okay to play with players who are not present at the table. The programmers modify the code in such a way that those at the tables who do not play have their cards instantly thrown away. How is it possible that a player who is not playing has your chips?!
I'm very disappointed with this platform... maybe they will notice and update the software so that those who are not at the table are simply thrown away.

Thank you,

Best regards,
Claus

Can you tell me which or what particular games you are talking about?

 

[1MasterKid1]

I play only holdem.
What i mean is that I don’t think it’s right for a player who is sit out to win. It’s much easier if they are instantly dealt the cards without raising or showing the cards with the sit outs players.

Thank you!

 

[Forkliftgu22]

Hi 888 rep could you look into my question please

 

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[888Rep]

I play only holdem.
What i mean is that I don’t think it’s right for a player who is sit out to win. It’s much easier if they are instantly dealt the cards without raising or showing the cards with the sit outs players.

Thank you!

You must be talking about freerolls which cost nothing so not sure why you are complaining about them.
We are just giving away free money.

Thanks

 

[Forkliftgu22]

Hi
Why aren't the correct amount of 888 club points carrying over to the next level?
When I progress though the levels I'm only getting 2 club points carried over no matter the tournament. Yesterday I had payed a $20+2 tournament but only received 140 points because I progressed to the next level and only received 2 point on the new level these point would not be effected by any challenges?
I'm now over 200 club points short of what I should have.
I have contacted support many times and alway get the same generic response asking for details of the tournaments. when I send the details to support they always say they can't find the tournaments

Hi Rep can you look into this for me please

 

[Suns of Beaches]

You must be talking about freerolls which cost nothing so not sure why you are complaining about them.
We are just giving away free money.

Thanks

He is talking about players who are not at the table (sitting out) and still win chips when they are allin.

Players who are not at the table are not supposed to win a hand, their hand should be autofolded, even when allin.

This has been going on for years now. Please discuss this with ur team.

 

[Forkliftgu22]

No answer then waste of time here 888 support is completely useless

 

[888Rep]

He is talking about players who are not at the table (sitting out) and still win chips when they are allin.

Players who are not at the table are not supposed to win a hand, their hand should be autofolded, even when allin.

This has been going on for years now. Please discuss this with ur team.

Does that happen at real money tables?

 

[888Rep]

Hi Rep can you look into this for me please

Sorry but I know little regarding this issue so am not able to give you any advice.

Regards

 

[Suns of Beaches]

Does that happen at real money tables?

Yes it happens in every tournament where people sit out and blinds go up quick.

Where else should it happen?

 

[888Rep]

He is talking about players who are not at the table (sitting out) and still win chips when they are allin.

Players who are not at the table are not supposed to win a hand, their hand should be autofolded, even when allin.

This has been going on for years now. Please discuss this with ur team.

I know what he was talking about and asked him what particular games he was posting about.

Thanks

Yes it happens in every tournament where people sit out and blinds go up quick.

Where else should it happen?

If a player is playing with his own money then even if they are in sitout mode they are entitled to win the hand.
Regards

 

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[valeski 28]

Good morning.I have been playing on 888 for about 4 years and enjoy playing there .My account was verified in 2,019 and after that I have made several deposits and withdrawals without any problems.However, a couple of weeks ago, I decided to withdraw some money but I couldn´t because it appeared a message in the cashier that said I needed to send my ID card numbers.But Idid it 4 years ago and , as I said,my account is verified!.I really don´t understand this situation .I made my last deposit September 2,022 and my last withdrawal 1 month later.I hope you can help me.Thanks in advance