Official 888 Poker Support Thread

[888Rep]

Hello Rep

Why is it that when i loose connection and then reconnect, that unnecessary pop-up pops up with the reminder for the daily spin? That pop up comes also at the beginning when i log in. Its both on the app and desktop software.

On this already mentioned daily spin the prize is like 99,9 percent a ticket for a daily freeroll. Its just so unnecessary and disturbing to promote that spin multiple times and also with pop ups when you guys could just put 2 tickets in every account every day. Also it looks bad to totally new players since they think they spin a random wheel and then win the same prize all the time. They might think the site is rigged which i can kind of understand if they are totally new to online poker.

Please think about this and please give us an option to dissable pop ups.

Thanks.

Sent your feedback over for you.

Thanks

 

[Yanko57]

My mother-in-law just bought herself a new computer with a bigger screen and she installed 888 on it. The software is just too small for her new screen. Is there any way to make it bigger please?

edit: problem solved by using a different screen resolution

 

[Poma Lekain]

Are questions about 888casino pertinent here?

 

[Suns of Beaches]

Are questions about 888casino pertinent here?

im not sure but i think you can ask anything related to 888 here. why not?

 

[bosskms]

Please, fix that damn mobile app! I was doing well in 2 tourney and it told me there is problem in my internet connection. Funny that I still can write this if my internet doesn't work. I can't login at all this app. There are smaller hiccups too. For example, there are countless popups thanking me for playing tournaments good knows how long time ago. They just jump at my screen rabdomly when I am doing something else... playing, browsing tournaments... anything. That's not a biggie really, but after taking your time and doing well in a tournament when things just halt that's when you feel you want something else than "our apologies".

 

[Poma Lekain]

Not so long ago I played slots at 888casino. During the session, I spent about - $ 50, and then in the special mode of the game Cops N Robbers Megaways at a rate of $ 1.60 a bonus dropped out and the game was frozen. When the game was restarted, the recording of the last spin and the drop of the bonus was played, and again the game was frozen. After multiple calls to technical support, I was allegedly returned $ 1.60, but the bonus win was not paid.
Is that okay?

 

[888Rep]

Hello,

888poker is proud to announce the addition of professional poker player Sam Abernathy to its roster of 888poker ambassadors

At just 30-years of age, Abernathy has amassed a lot of experience on the poker felt.
She has also built up a considerable social media following with her bubbly personality and intense desire for fun and action.

“I’m looking forward to growing as a player with 888poker, reconnecting with friends on the felt, and my hope is just to inspire others to take the leap in their own journey to play this great game.”
Jordan Banfield hails from Canada and just recently began to focus more on his poker career.
We are delighted to add him to our StreamTeam on Twitch.
“I'm very excited to work with 888poker! I aim to provide great content through this collaboration and proud to rep the brand as one of their online pros.”
Both players are a welcome addition to the 888poker family.
For full information click here

 

[888Rep]

Are questions about 888casino pertinent here?

Please, fix that damn mobile app! I was doing well in 2 tourney and it told me there is problem in my internet connection. Funny that I still can write this if my internet doesn't work. I can't login at all this app. There are smaller hiccups too. For example, there are countless popups thanking me for playing tournaments good knows how long time ago. They just jump at my screen rabdomly when I am doing something else... playing, browsing tournaments... anything. That's not a biggie really, but after taking your time and doing well in a tournament when things just halt that's when you feel you want something else than "our apologies".

Not so long ago I played slots at 888casino. During the session, I spent about - $ 50, and then in the special mode of the game Cops N Robbers Megaways at a rate of $ 1.60 a bonus dropped out and the game was frozen. When the game was restarted, the recording of the last spin and the drop of the bonus was played, and again the game was frozen. After multiple calls to technical support, I was allegedly returned $ 1.60, but the bonus win was not paid.
Is that okay?

Hi guys please mail support@888poker.com giving them all the details and they will ask our tech time to investigate for you.

Thanks

 

[Poma Lekain]

Hi guys please mail support@888poker.com giving them all the details and they will ask our tech time to investigate for you.

Thanks

Have you read what I wrote?

 

[888Rep]

Have you read what I wrote?

Yes I have but this is a poker forum not a casino so that is why I have advised you to contact support.

Regards

 

[TCHUCO2005]

Better to uninstall and install again....note....don't leave it to the last minute like me...kkkkk

 

[Poma Lekain]

Yes I have but this is a poker forum not a casino so that is why I have advised you to contact support.

Regards

Thanks I got it.

 

[Vallet]

What do you think may be the reason for the frequent problems with connecting to the site during the game? The problem occurs only in the 888 Poker room.

 

[888Rep]

What do you think may be the reason for the frequent problems with connecting to the site during the game? The problem occurs only in the 888 poker room.

View attachment 295252

Have you tried reinstalling the poker client?

 

[Tidu84]

Hello,
I often play on my smartphone by Android 11 platform. Recently I can't see previous hand when I click that button, even I tried to restart my phone.
Can you fix that issue?
Thank you.

 

[888Rep]

Why was all our splash tickets expired when it states they can be used after the promotion period? just another scam from 888?

Please contact support@888poker.com and they will advise you.

Thanks

 

[888Rep]

Hello,
It’s that time of year when the days get shorter and online poker series get bigger!
The 888poker XL Autumn Series 2021 kicks off on the 17th of October and will run through the 1st of November.
The massive XL Autumn Series boasts a whopping 44 events with over $2,000,000 in guaranteed prize money.
And with very affordable buy-ins, this event is packed chock-full of value for 888poker players.
The whole extravaganza will culminate in a not-to-be-missed $1,000,000 GTD multi-flights Main Event with final day on the 1st of November.
For full information and schedule click here

 

[bugiardops]

It's high time 888 had a decent app. Any plans on that?

 

[puzzlefish]

Today, in the middle of a tournament hand, the 5 minute break popup appears and obscures the community cards causing me to think there are two clubs on the board when they were spades.

Please fix the mobile App bugs.

 

[888Rep]

Another fake promotion? we are still missing all the tickets from last splash promotion. Why would anyone play in this one when you just expire the tickets anyway?

4. Tournament Tickets

• The Tournament Ticket(s) granted under the Promotion must be used within 7 days of being granted. Any unused Tournament Ticket(s) will expire if not used within such period.
• A Tournament Ticket can’t be used by a player to re-buy chips or to add chips to his/her stack during a tournament.
• Tournament Tickets may not be: (i) exchanged or converted into cash; (ii) joined together to create a higher value ticket; or (iii) transferred by a player to another player.
• For further terms and conditions in relation to the use of Tournament Tickets, please see our Bonus Policy.
• https://www.888poker.com/terms/xl-autumn-series/

 

[Leifhackman]

Why can't I play with browser version today? I tried to play the $500k Kamikaze with browser, first it opened just blank table (just an empty black box), and the tournament doesn't show at all in my tournaments.When I signed in with my phone I could enter the tournament. Now, during break when I logged in with browser version (or this No download thing what ever it should be called) it is like the whole tournament didn't even exist. In my phone it opens just fine.

 

[puzzlefish]

Another gripe with the Splash $500k Kamikaze promotion - I have four more tickets to get to day 2, but because I went through in the first day 1 tournament I now can't play again to try get a higher chip count?

 

[Spikey]

4. Tournament Tickets

• The Tournament Ticket(s) granted under the Promotion must be used within 7 days of being granted. Any unused Tournament Ticket(s) will expire if not used within such period.
• A Tournament Ticket can’t be used by a player to re-buy chips or to add chips to his/her stack during a tournament.
• Tournament Tickets may not be: (i) exchanged or converted into cash; (ii) joined together to create a higher value ticket; or (iii) transferred by a player to another player.
• For further terms and conditions in relation to the use of Tournament Tickets, please see our Bonus Policy.
• https://www.888poker.com/terms/xl-autumn-series/

Stated clearly under the promotion, "any leftover tickets can be used even after the promotion has ended" So just stop yourself with more lies? But if this is the final decision from 888, i guess its time to take it to the gaming committee and file an official complaint.

 

[888Rep]

this is an platform especially for poker so dificul to play ...i dont like at all...sorry

Can you please give me some details as to why you find it hard to play?

 

[888Rep]

Why can't I play with browser version today? I tried to play the $500k Kamikaze with browser, first it opened just blank table (just an empty black box), and the tournament doesn't show at all in my tournaments.When I signed in with my phone I could enter the tournament. Now, during break when I logged in with browser version (or this No download thing what ever it should be called) it is like the whole tournament didn't even exist. In my phone it opens just fine.

Have you tried a different browser to see if that's any better?

Thanks