Official 888 Poker Support Thread

[Leifhackman]

Sent over for you.

Thanks

Oh ok. I get it now. This is about your tragicomic bonus policy.

I mean, how can you advertise that with "$88 Free No Deposit Needed"??? I diligently played all the bonus you gave me and lost it, I did the same with all my winnings from freerolls and still that's not enough to receive my second $8 of your "free bonus"?

But now that I received an email message from you I get it what I have been reading from many places but kind of did not realize it really it is what it is. In your Terms & Conditions - $88 FREE Bonus Package you state the following which applies to the "pending bonus" after the player has received the portion of free bonus worth $8:

11. Upon verification of their e-mail address (claiming), entrants shall be entitled to the $88 FREE Bonus Package distributed as follows:

$1 immediate bonus credited to the player's 888poker account.
$7 tournament tickets for use in the 888poker room (14 tickets for $0.5 buy-in tournaments distributed over a 1 week period, 2 X $0.5 tickets a day).
Pending $80 bonus

12. The $80 pending bonus will be remitted to players' accounts in $8 increments, comprised of $1 Immediate bonus and $7 in tournament tickets, each time they collect 250 Bonus Points for playing poker. The bonus increments will each be granted within 48 hours of meeting the Bonus Points requirements.

In your Bonus policy you say the following:

5. You can accumulate Bonus Points by:

• playing in poker ring games - for every $1 of your “contributed rake” you will earn 2 Bonus Points. “Contributed rake” refers to how much rake you are directly responsible for, based on how much you contributed to the raked pot relative to the other players at the table. For example, if you contribute $25 of a $100 pot (25%) and a $4.00 rake is taken from the table, you contributed $1.00 of the rake (25%).
• playing poker tournaments - for every $1 spent on tournament fees you will earn 2 Bonus Points.
• playing casino games (from your poker account) – for every $10 wagered in the casino you will earn 1 Bonus Point.

Please correct me if I am wrong with my math here but isn't it so that with these terms, conditions and policies a player has to contribute 125/4*100 = $3124 in in cash game pots and/or tournament buy-ins for claiming each $8 chunk of your "Free $88 No deposit needed" bonus? To be able to claim the full $88 Bonus one has to contribute $31 124 for cash game pots and/or tournament buy-ins? I wonder if anyone has ever managed to get even the second $8 chunk really for free? And still, after being able to do that, in order to keep any winnings that might come out of that "Free $88 Bonus" one would need to bet 2.5 times the amount. And all that should be done within 30 days by some one who most likely is new to online poker.

You could equally well add "Flying unassisted with both hands tied behind your back" in your bonus terms and conditions.

Naturally 888 is free to make their terms and conditions what ever way they want. But what I have problem with is using the words Bonus and Free.

 

[Leifhackman]

What comes to the non-functioning tickets I never managed to get the client software work in my computer so I have played only with "instant play" link in a web browser. I did delete the temporary internet files so we'll see what happens the next time when I try to register to these tournaments.

Thanks for your help!

 

[888Rep]

Oh ok. I get it now. This is about your tragicomic bonus policy.

I mean, how can you advertise that with "$88 Free No Deposit Needed"??? I diligently played all the bonus you gave me and lost it, I did the same with all my winnings from freerolls and still that's not enough to receive my second $8 of your "free bonus"?

But now that I received an email message from you I get it what I have been reading from many places but kind of did not realize it really it is what it is. In your Terms & Conditions - $88 FREE Bonus Package you state the following which applies to the "pending bonus" after the player has received the portion of free bonus worth $8:



In your Bonus policy you say the following:

[/LIST]
Please correct me if I am wrong with my math here but isn't it so that with these terms, conditions and policies a player has to contribute 125/4*100 = $3124 in in cash game pots and/or tournament buy-ins for claiming each $8 chunk of your "Free $88 No deposit needed" bonus? To be able to claim the full $88 Bonus one has to contribute $31 124 for cash game pots and/or tournament buy-ins? I wonder if anyone has ever managed to get even the second $8 chunk really for free? And still, after being able to do that, in order to keep any winnings that might come out of that "Free $88 Bonus" one would need to bet 2.5 times the amount. And all that should be done within 30 days by some one who most likely is new to online poker.

And just for 888 to be on the safe side:
Unless stated otherwise in the applicable Promotion Terms, all bonuses (and any associated winnings) expire within 30 days of the bonus being granted. This means that you must complete the applicable bonus point requirements within 30 days of being granted the bonus, otherwise you will forfeit the bonus and any winnings associated with the bonus.

You could equally well add "Flying unassisted with both hands tied behind your back" in your bonus terms and conditions.

Naturally 888 is free to make their terms and conditions what ever way they want. But what I have problem with is using the words Bonus and Free.

I already sent your issues over for you and they said they would contact you and if they did then please reply to their mails but if not then please contact support@888poker.com and they will advise you.

Thanks

 

[Leifhackman]

I already sent your issues over for you and they said they would contact you and if they did then please reply to their mails but if not then please contact support@888poker.com and they will advise you.

Thanks

The ticket worked. Thank you!

The "free bonus" is and in my case will be pending forever.

 

[888Rep]

I've noticed a problem every time I log in, my balance drops compared to when I logged out for about $ 1. I'm caught when I'm logged out and when I'm logged in. I can't figure out what's going to happen

Sent this over for you.

Regards

 

[Leifhackman]

I've noticed a problem every time I log in, my balance drops compared to when I logged out for about $ 1. I'm caught when I'm logged out and when I'm logged in. I can't figure out what's going to happen

Hi Robert,

Would you like to share with us what was this about? Something others should expect to happen too in a certain situation?

 

[Mohamed48]

Can I get a list of 888poker $ 100 Freeroll winners; Sunday, August 16
ID: 163807939
It would mean a lot to me

 

[Leifhackman]

Hey, something is wrong with your systems, you think you could try to fix it? I get "loading" all the time and the system kicks me out and a minute ago I had a QQ in pocket and when I tried to click "I'm Back" it folded the cards. Not fun to just watch when some one else took the pot with K high.

 

[SillentHunterZ]

It seems thry started to have often software problems..

 

[orsino12]

There seems to be connection issues right now, I keep getting disconnected from 888, but my connection is just fine. I just tried PP and PS, no problem with either.

Even as I post this I just got a message saying I'm not connected to the internet, which isn't true as I'm posting on CC as I got that message.



Now I can't even get the log in to come up.

Edit: 10 minutes after the Superstorm cash freeroll started I got back in, but I couldn't even get 1 hand in before it froze up.

 

[roguelikeme]

I do actually like 888 so the service problems do suck a bit.

BTW my $5 Casino Freeplay came through in the end, thanks for the response.

 

[jblue]

Repeated disconnections

I was getting disconnected from 888 repeatedly over the last hour. The problem persisted even after restarting the software a few times. Now I can't even log in. My internet connection is fine so I'm sure it is 888.

I had three tournaments going and was doing well and pretty deep into one of them before the issues started, but then I kept getting disconnected during big pots and loosing them by the time I was able to reconnect.

Pretty pissed right now and want my entry fees and any add-on/rebuys refunded.

 

[orsino12]

Hey, something is wrong with your systems, you think you could try to fix it? I get "loading" all the time and the system kicks me out and a minute ago I had a QQ in pocket and when I tried to click "I'm Back" it folded the cards. Not fun to just watch when some one else took the pot with K high.

The problem appears to be on 888's end, my game is paused with this message:

"The tournament has been paused due to network issues. Play will be resumed as soon as possible."

 

[Leifhackman]

My tournament was cancelled when there were 30 players left. They returned some money. Now I cant register to a freeroll tournament. I get this:

"We encountered an error in your registration for Tournament #165847937 $50 Level 5+ Freeroll.

Please try again or contact member support."

I tried to register to another tournament with similar result.

 

[ludanski]

Me 2 getting disconected seversl times from 888...

 

[Leifhackman]

Seems to be working normally now. Thanks!

 

[888Rep]

Play was resumed on all tables. Some tournaments were cancelled and players were automatically compensated in accordance to our User Agreement. If you have any further queries in this regard, please contact Support directly.



Apologies to anyone affected.

Regards

 

[manitoba420]

Shit the bed again

What is up with this site? I come nack and it crashes twice in 24 hours

 

[Leifhackman]

Level up Free roll tickets (?)

I moved from Club level 8 -> 9. Should I have gotten the ticket to $250 Level up freeroll? I did not get one.

Thanks for your help!

 

[888Rep]

I moved from Club level 8 -> 9. Should I have gotten the ticket to $250 Level up freeroll? I did not get one.

Thanks for your help!

It can take up to 72 hours for it to be awarded.

Thanks

 

[Suns of Beaches]

hello 888 rep

the daily free spin is no more working. not in the software and not with the App. thanks for reporting this. greetings.

 

[888Rep]

hello 888 rep

the daily free spin is no more working. not in the software and not with the app. thanks for reporting this. greetings.

It's working fine so please try and reinstall the poker client.

Thanks

 

[Leifhackman]

Hello!
Is it just me or it's not possible to enlarge the 888 client window to full screen?

Also I'm wondering if I could change settings somewhere to have the texts in the client appear with bigger font size?

Thanks!

 

[888Rep]

Hello!
Is it just me or it's not possible to enlarge the 888 client window to full screen?

Also I'm wondering if I could change settings somewhere to have the texts in the client appear with bigger font size?

Thanks!

No that is as big as it can go. You can make the tables full screen but not the poker lobby.
I have also sent your font feedback over for you.

Thanks

 

[Leifhackman]

Hi again!

The same thing happened to me than before:

I have a ticket to 250 Level up tournament but when I try to register I get "You don't have tickets to this tournament." Last time it got fixed but the problem seems to be back.

Thanks in advance!