I am done with Americas Cardroom

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Rolco

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Look at the people running it..
 
thejuice1

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definitely frustrating in the site issues they have from time to time,
but far and away they are the best room in the USA. They have so many tournaments during each hour and a very fair amount of low entry decent guarantee tournaments.
imo, worth the frustration most of the time.
 
emk211

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Okay, first of all this should have been a very easy fix, a password reset, but it turned into a complete fiasco and I had a hissy fit, no doubt, I deleted all forms of ACR from my computer and searched for other places to play, this past week I stayed away, but today I decided to download it again and wouldn't you know, same crap different day! Oh well.


The only problem with 888 Poker in Canada is there bank wire fee when doing a cash out there is no way to avoid it. I also hate sites with poor customer service example breakout poker they shouldn't be allowed to operate.

Ok maye, calm down. Care to inform us what happened?:confused:

but that you step friend, explains your case well, at least ACR does not require you to deposit to withdraw your profits .. no other room does that .. if it is for the software they need to improve it, that if.

I don like PS to.

once again ACR is getting attacked guessing slow and non responsive. Last week lost at least 50+ dollars because their gateway was down. Their response was looked at your acct. and see nothing was loss. Not sure how they could verify that because they gave NO indication that they looked at their gateway or asked what time I was talking about. They just pointed me at a app that was not even applicable to the network. OH MY APP DOES NOT SHOW YOU LOST ANYTHING BUT THE APP IS NOT UPDATED UNLESS THE NETWORK IS UP.

Looking for a better US poker site so I do not have to be in NJ

or they are using the DOS to take your money while their pgm calculates the best profit.. statistics 101 delay calculate then bet after results in. IMHO on bet here if you want to get robbed

Their customer service phone number was disconnected for several hours yesterday.

My thoughts exactly.

If your asking for help/advice your really not clear with what the issue is other than the password. I am not sure its with resetting the password i thinks its with the password reset. After you went through all the steps and its time to login did you use your USERNAME or did you use your email. I just spent 2 days trying to get logged on to the site. My virus protection kept it from opening uninstalled and installed several times lost count. After finally getting it to load to the site i went to log on and it kept giving me an error code. So lol for a person that just jumps into things i took the time to read the login screen and it asked for my email instead of the user name like most sites then the password. Maybe calm down and try it again. I've been with this site way back when it was doyles room and never had an issue with it.

ACR wants to help only when your msg reach the right Person on the other end

I agree. Customer Service is not very good. Its seems like when I would like to get in touch with them for something I'm concerned about I always feel like I have to jump thru hoops.

Kalon

i know when i reset mine i used my username and it didnt let me in but when i used my email (what they asked for) i got in so its something simple like that.

I found this thread, maybe you should write your questions in this thread and hopefully you can get help.
ACR Rep
AmericasCardroom Rep
Join Date: Nov 2012
Plays at: ACR
Posts: 2,778


Official ACR Thread
Hello Everyone!

We know there's been some players wanting us to pop in here, so we're very happy to open this thread and help answer to any of your questions or concerns.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make your experience at America's Cardroom is a good one.

This is the place to vent, share your poker hands, comment and suggest anything you want ( but let's keep it friendly).

Also , feel free to take the time to check out our current promotions.

We look forward to hearing from you!

The ACR Staff

try to talk to a guy name jeff he help me in the past and he a nice guy he understands

Look at the people running it..
 
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HeyMan

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OSS and Boss events are good but ..

The DDoS attacks seem to be not stop on WPN network . The still won't refund $60 in tourney entry fee's from 8 months ago :( 1 out of 10 customer service reps working for WPN have any clue what's going on or even try to help their comfort zone. However for most of us in the USA it's all we have !!
 
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agriggy

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After 25 emails and no resolution and them being complete MORONS, I am done. Anyone that plays on that site gets exactly what they deserve, BS!

How they even stay alive in business of the poker world is BEYOND ME!

Now, it is my job to make sure everyone knows how Fcked UP this site is.

I will make it my mission to SCREAM IT, now there are 2 sites on my NEVER to PLAY list, 888 and ACR! They both suck really bad at customer service and their programs and systems are terrible.

PokerStars is the only place I will ever deposit money to play.

I have had trouble at 888 but have not long ago closed my poker stars account.
 
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jonz4cy

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Love ACR!

How could you dislike ACR??? Take the hate elsewhere please..
 
Jooseme

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what happened?

After 25 emails and no resolution and them being complete MORONS, I am done. Anyone that plays on that site gets exactly what they deserve, BS!

How they even stay alive in business of the poker world is BEYOND ME!

Now, it is my job to make sure everyone knows how Fcked UP this site is.

I will make it my mission to SCREAM IT, now there are 2 sites on my NEVER to PLAY list, 888 and ACR! They both suck really bad at customer service and their programs and systems are terrible.

PokerStars is the only place I will ever deposit money to play.


Fill me in... I'm curious to hear about your encounter a little more. You can PM me if you'd like. Thanks for your time
 
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vpashuta

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Do you own a phone? 25 emails- and you are calling THEM morons? I've called ACR customer service 2 different times and had my issues resolved before I hung up the phone. My suggestion is get yourself a phone and have someone teach you how to use it so you call call customer service instead of emailing 25 times.... oh - you're welcome..
 
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F8T4L_2_4C35

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yea so....

ACR has one of the worst software algorithms I've ever experienced. Literally just favors big stacks and aggression with no real variance or odds. One can graph out the hands and see statistical outliers that do no represent the true game of poker whatsoever. It is a sad travesty. Many players seem to know this and can hit these cycles of algorithmic trash. (i've done it myself, jamming off on purpose with 38s for example and flopping flushes vs KK or AA etc) Players calling off stacks with 3Jo for no reason and hitting 4 card straights vs AA. These are either bots or people that have figured out the software because literally NOONE in their right mind plays this way...not to mention catching exactly what they need every single time. It is truly a joke. There is no real poker being played. Really. Graph out the hands...they literally come on cycles...same runouts...same holdings...same results...I tried emailing ACR with statistical DATA and they proceeded to blow me off. At this point I just play trashy jam and hope freerolls. Absolutely zero point in putting money onto this site when I can literally play one hand and get boned for no other reason than the algorithm. It really doesn't matter how 'good' one tries to play or make the right decisions. The software also does not allow one to 'trap' a bluffer either. The algos are line and stack dependent, it is pretty apparent on soooooo many levels. If you don't bet or raise when the program thinks you should, you WILL get screwed, it's inevitable. I can't be the only person that sees this? Seriously....graph out the hands...it is remarkable what you'll see pattern-wise.
 
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blurrr

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After 25 emails and no resolution and them being complete MORONS, I am done. Anyone that plays on that site gets exactly what they deserve, BS!

How they even stay alive in business of the poker world is BEYOND ME!

Now, it is my job to make sure everyone knows how Fcked UP this site is.

I will make it my mission to SCREAM IT, now there are 2 sites on my NEVER to PLAY list, 888 and ACR! They both suck really bad at customer service and their programs and systems are terrible.

PokerStars is the only place I will ever deposit money to play.
I feel the same way, especially with their servers! They're getting DDoS almost everyday:mad:
 
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jfitzg414

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if you get a 502 error gateway from ddos attack

so here is my question... if you are attacked and then the user can not get in how can the user get paid for money lost since they can not ply. You do not see attempts because your gateway because you are down. You have a 90 sec wait timer and you CAN see no response plus you know you are under attack. Why not stop the game and refund rather than continuing. IMHO BTW there are router security Apps out there to cut ddos from multiple sites. Seems u did not invest in them
 
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jfitzg414

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I am not trying to be nasty but seems you did not invest enuf in security

Sorry forgot to put this in my last post. I do not understand if u are under attack Y some people still get in and ply. Got in once on a $25 game when I was down to short stack but yet 1 person seemed to be playing all the time I was off. Won by my non participation. I could see that you probably have multiple gateways but when I did a trace route (IP trace to see where the hold up was) It ended outside my addr and even outside the US so have to believe it was your network problem. You may ask why I am comfortable with my analysis. I have extensive background in networking with multiple companies including CISCO which your IP MAC addr seems to indicate you use. :)
 
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jfitzg414

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I guess my previous replies too techy acr seems to have no net security
 
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Mrjamesbond1977

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ACR has sucking lately they need better security and software.
 
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prizzy711

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I like ACR is the only US site that allows skinning..... Not too poker related, but cool.
 
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jfitzg414

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not saying I do not like acr just they are very poor in network sec

ACR seems to be very shallow on network knowledge. IMHO they should act and invest as a true online house with better security. I think they will loose out soon because they seem to be taking easy profits from US market. Soon I hope we see the US gov open up then they will have to fight and enhance their site
 
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TheShek

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After 25 emails and no resolution and them being complete MORONS, I am done. Anyone that plays on that site gets exactly what they deserve, BS!

How they even stay alive in business of the poker world is BEYOND ME!

Now, it is my job to make sure everyone knows how Fcked UP this site is.

I will make it my mission to SCREAM IT, now there are 2 sites on my NEVER to PLAY list, 888 and ACR! They both suck really bad at customer service and their programs and systems are terrible.

PokerStars is the only place I will ever deposit money to play.



I personally love ACR. Best site, great tournaments, excellent customer service, fast cash out times (less than 24hrs). Can’t faulr them.
 
Ricardo007

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playing at pokerstars online is like playing live, since other sites all seem to be thefts.
 
kaktyc

kaktyc

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I also finished playing on this site. A lot of problems with withdrawals.
 
MatMackenz

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I also would like to say that the customer service I recieved when calling ACR was absolutely terrible. I see others have had issues recieving the emails from support aswell.
 
kaktyc

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Support does not respond to withdrawal emails at all. I was blocked several times and then given access again. I was never able to withdraw my funds. It's a small amount of $ 600. Let them choke on that money.
 
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alvinw

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im so confused by this post, what did they do wrong? I have never had a problem with them other and i run like mud. but i guess i would have to have something to cash out to get upset.
 
Malnitruth

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as far customer support i'm very satisfied with ACR, not so professional as could be but always there to satisfy your needs...
 
MangyLeo

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I’m baffled... I play BCP, but it’s the same thing as ACR, and I have NEVER had a problem! Withdrawals: Simple. Customer Service: Amazing. They always answer my emails promptly. I have never, ever had an issue with BCP.
 
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cheeeer

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PokerStars is the only place I will ever deposit money to play.
they would need my phone number, no, you don't, when I signed up for this idiot site a phone number was not required. Why now, when I jumped through all of your stupid hoops multiple times would I want these morons to have my home phone?
Pokerstars asked me about phone number too. Through client. And I didn't even try to reset my password. Maybe they just like you?
 
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