ACR Thread

Status
Not open for further replies.
noodletheriver

noodletheriver

Enthusiast
Silver Level
Joined
Aug 4, 2015
Total posts
69
Chips
0
I think ACR needs to bring fast fold into their client

Also, when are we ever going to get mucked cards at showdown? It's due time

One more thing I would like to 2nd is breaking down the beast and SNC into what stakes people play


This right here !~
 
A

ACR Rep

AmericasCardroom Rep
Silver Level
Joined
Nov 22, 2012
Total posts
5,660
Awards
1
Chips
0
I think your incorrect. The MAC Client is F'd up. You cant see anything but cash games and if touch anything in the "Filters" you might as well uninstall it because your not going to see anything after that.

Good day,

Thank you very much for your feedback. I have passed this information to the programmers for them to check on it.

Regards
 
xmarus91

xmarus91

Rock Star
Silver Level
Joined
Apr 28, 2013
Total posts
109
Chips
0
so far so good liking the cardroom waiting to get paid to deposit!
 
frankace12

frankace12

Enthusiast
Silver Level
Joined
Jun 22, 2011
Total posts
78
Chips
0
Good day,

Thank you very much for your feedback. I have passed this information to the programmers for them to check on it.

Regards

you keep passing information but nothing gets done I asked about 2 years ago about mucked cards pot button etc
 
BigCountryGB

BigCountryGB

Rock Star
Silver Level
Joined
Apr 1, 2015
Total posts
174
Chips
0
you keep passing information but nothing gets done I asked about 2 years ago about mucked cards pot button etc

Just because our rep passes along our feedback in no way guarantees it will be implemented. The business folks and developers are going to decide what they think is best and make changes accordingly.

Best you can hope for is to keep making requests and hope that someone decides it's a good enough idea to implement.
 
A

ACR Rep

AmericasCardroom Rep
Silver Level
Joined
Nov 22, 2012
Total posts
5,660
Awards
1
Chips
0
Good day Guys,

Notice: We will have some scheduled downtime for maintenance due to daily savings on Sunday, November 1st from approximately 7am-8am ET. We appreciate your patience and apologize for any inconvenience.

maintenance.jpg
 
B

blobman

Legend
Silver Level
Joined
Sep 4, 2014
Total posts
1,073
Chips
0
Last night after entering a tournament, the Mac client went berserk, and I was unable to play the game for a number of reasons. I live chatted with support and then emailing the security address as instructed, but I'm still waiting to hear back from them. I know it's not been 24 hours, but I just wanted to post something here too.
 
A

ACR Rep

AmericasCardroom Rep
Silver Level
Joined
Nov 22, 2012
Total posts
5,660
Awards
1
Chips
0
Last night after entering a tournament, the Mac client went berserk, and I was unable to play the game for a number of reasons. I live chatted with support and then emailing the security address as instructed, but I'm still waiting to hear back from them. I know it's not been 24 hours, but I just wanted to post something here too.

Good day,

Would you please send me a PM with your username to check on that matter for you.

Thanks
 
C

cruisinman

Enthusiast
Silver Level
Joined
Oct 29, 2015
Total posts
30
Chips
0
ACR freezes a SNG once again - this is getting old . . . frozen at 4pm est
 
C

cruisinman

Enthusiast
Silver Level
Joined
Oct 29, 2015
Total posts
30
Chips
0
Wish I could post pics. Still can't get in and I was chip leader . . . This happens way to much . . . Never happens with Merge. Just ACR ( WPN ) and BOL

ACR freezes a SNG once again - this is getting old . . . frozen at 4pm est
 
rickypr18

rickypr18

Rock Star
Silver Level
Joined
Nov 27, 2013
Total posts
329
Chips
0
Froze a SNG for me too.
 
A

ACR Rep

AmericasCardroom Rep
Silver Level
Joined
Nov 22, 2012
Total posts
5,660
Awards
1
Chips
0
An unexpected ISP error occurred within our localized data network, and as a result and unforeseen downtime was experienced. We assure you that this was as much an inconvenience for our network as it was for you.

All tournaments are suspended and we are working on this to solve the situation as soon as possible. We sincerely apologize for this unexpected situation; your business is important to us and we are 100% committed to providing you with the utmost quality service.

All tournaments and cash tables will be refunded as per the tournaments terms and conditions.
 
Bob23bk

Bob23bk

Visionary
Silver Level
Joined
Mar 24, 2015
Total posts
653
Chips
0
Every once in a while I have an issue where my only options are to call or fold (no option to raise) :dontknow:

noraise.jpg


In a $10 SnG freeroll- I raise, cards2cash 3B all-in, 1Birddog calls, it's my action... Why can't I raise here when 1Birddog has ~8k behind? I ran into timebank hoping the option would magically appear but it did not.
 
ScooperNova

ScooperNova

Hair in a Biscuit
Loyaler
Joined
Sep 25, 2012
Total posts
2,512
Awards
3
US
Chips
576
If you do not turn on auto rebuy in cash games, the process for a manual reload is broken, annoying, and pathetic at best.
 
A

ACR Rep

AmericasCardroom Rep
Silver Level
Joined
Nov 22, 2012
Total posts
5,660
Awards
1
Chips
0
Every once in a while I have an issue where my only options are to call or fold (no option to raise) :dontknow:

noraise.jpg


In a $10 SnG freeroll- I raise, cards2cash 3B all-in, 1Birddog calls, it's my action... Why can't I raise here when 1Birddog has ~8k behind? I ran into timebank hoping the option would magically appear but it did not.

Good day Bob23bk,

Please note that if a player goes all-in (cards2cash) for less than the minimum legal raise after the open raiser (you), and is called by at least another player (1Birddog), the open raiser will only be able to call or fold, because the all-in is not at least equal to the minimum raise.

Regards
 
dj11

dj11

Legend
Silver Level
Joined
Oct 9, 2006
Total posts
23,189
Awards
9
Chips
0
Good day Bob23bk,

Please note that if a player goes all-in (cards2cash) for less than the minimum legal raise after the open raiser (you), and is called by at least another player (1Birddog), the open raiser will only be able to call or fold, because the all-in is not at least equal to the minimum raise.

Regards

Please note and file this under 'WPN plays poker differently from the real world'.

There are several other peculiarities with how WPN plays poker;

The client will decide when showdown cards show is probably the most notable.
 
A

ACR Rep

AmericasCardroom Rep
Silver Level
Joined
Nov 22, 2012
Total posts
5,660
Awards
1
Chips
0
If you do not turn on auto rebuy in cash games, the process for a manual reload is broken, annoying, and pathetic at best.

Good day ScooperNova,

I have never hear about any inconvenience with that feature. However, I will be more than glad to check on that for you. We will send the report to the IT guys for them to check on it.

Regards
 
A

ACR Rep

AmericasCardroom Rep
Silver Level
Joined
Nov 22, 2012
Total posts
5,660
Awards
1
Chips
0
Please note and file this under 'WPN plays poker differently from the real world'.

There are several other peculiarities with how WPN plays poker;

The client will decide when showdown cards show is probably the most notable.

Good day dj11,

In regards the "The full bet rule" this is general poker rule, you can find more information here: https://en.wikipedia.org/wiki/Betting_in_poker#Action_and_betting

About the mucked hand policy, Americas Cardroom has always done this like many live card rooms, we are aware that most other online poker rooms allow players to see anyone's cards that were mucked at showdown, that is why this policy in under review.

Let me know if you need further assistance.

Regards
 
ScooperNova

ScooperNova

Hair in a Biscuit
Loyaler
Joined
Sep 25, 2012
Total posts
2,512
Awards
3
US
Chips
576
Please note and file this under 'WPN plays poker differently from the real world'.

There are several other peculiarities with how WPN plays poker;

The client will decide when showdown cards show is probably the most notable.

The all in bet is less than a minimum raise isnt uncommon and probably standard. The mucked hands thing in general is one thing, but there are other strange instances of showing and/or mucking at times. I'm not sure it's entirely consistent at times. I hate it when the river is checked all players have the option to muck or show with the full knowledge their hand is no good. That knowledge should not be available before giving the option to muck or show.
 
B

blobman

Legend
Silver Level
Joined
Sep 4, 2014
Total posts
1,073
Chips
0
Mac client:

You really, really, need to fix the bug that automatically sits you out when you change tables in a tournament. Or at least give players a warning about the bug. Like have something pop up on the screen saying "you are now sitting out" any time sit out is selected. But it's just unacceptable for the client to auto sit someone out when changing tables.

Also when changing tables, the table often freezes, making you close and reopen it, thus costing you even more hands.

Less important bug: the notes system doesn't seem to work well/at all in the Mac client. My original issue was that the little N in a yellow circle didn't show up next to a player's name telling you that you have a note on them, but at least if you moused over you could see what the note is, and you could pick your own symbol to replace the yellow N. But now you don't even see the note when you mouse over and the user-chosen symbols aren't showing up. So please fix this too.
 
A

ACR Rep

AmericasCardroom Rep
Silver Level
Joined
Nov 22, 2012
Total posts
5,660
Awards
1
Chips
0
Mac client:

You really, really, need to fix the bug that automatically sits you out when you change tables in a tournament. Or at least give players a warning about the bug. Like have something pop up on the screen saying "you are now sitting out" any time sit out is selected. But it's just unacceptable for the client to auto sit someone out when changing tables.

Also when changing tables, the table often freezes, making you close and reopen it, thus costing you even more hands.

Less important bug: the notes system doesn't seem to work well/at all in the Mac client. My original issue was that the little N in a yellow circle didn't show up next to a player's name telling you that you have a note on them, but at least if you moused over you could see what the note is, and you could pick your own symbol to replace the yellow N. But now you don't even see the note when you mouse over and the user-chosen symbols aren't showing up. So please fix this too.

Hello Blobman,

I apologize for the inconveniences. I have sent the report to the techs already.

Thank you!
 
T

TIM BANKER JR

Rising Star
Silver Level
Joined
Feb 13, 2015
Total posts
20
Chips
0
agree

I like acr a lot its pretty soft n tourneys not so long
 
zsoltyx2

zsoltyx2

Rock Star
Silver Level
Joined
Mar 10, 2014
Total posts
129
Awards
1
RO
Chips
6
what promotions you have for new players ( in Romania )?
 
A

austin360

Rising Star
Silver Level
Joined
Jul 21, 2014
Total posts
22
Chips
0
acr

"This is a recording." Or to borrow an old expression, it sounds more like a "brnoken record."

You guys or doing a grate jop I have playing on acr I have seen you guys have more players I know witch I like it longer tur. Keep up the good news I love what you guys are doing. Thanks. atx78729
 
Status
Not open for further replies.
Top