ACR Thread

[Larry Robbins]

H/L 25-50 cent games

Hi ACR rep - a lot of us will play the 25-50 cent h/l or holdem sit and go games, if you offer them. You have promised to offer them next month. Listen to your players, please.

These are the games we like to play. Not too much win or lose, but the house (ACR) still gets the % - lol.


Shady Slim will support this. We are old and retired, just looking for fun!!


Thank you.


Sippy

 

[Shady Slim]

Shady Slim will support this. We are old and retired, just looking for fun!!

I am not retired yet. Getting close though!

 

[MattRyder]

CRITICAL BUG in ACR software

I'm new to ACR & have a few technical issues/questions.

1. I'm finding in cash games when I type in my bet then hit enter, rather than posting my intended bet, it pushes me all-in. So far this has worked in my favour but it's very concerning. I'm used to entering bets this way at PS, so it's a hard habit to break. Is this just the way the way the ACR app works?

2. The text in the text boxes (chat and bets) is super tiny, especially in fullscreen (it actually gets smaller in fullscreen). Is there a way to make the text larger?

3. I just played a hand where the flop came up 663. On the turn one of the 6's changed to a three. WTF???? Fortunately it changed back on the river. I've never, ever seen that happen before anywhere.

4. I can't get the replay button to work at all.

5. This question apples to tourneys. If I start out with the tourney lobby open, then close it, I can't get it to reappear. The only way I've found around this is to log out and log back in again.

I'm using a Mac.

I should add I tried the online chat tech spt once regarding the lobby issue. The person I was chatting with gave me completely incorrect info, so I'm reluctant to use the ACR tech spt again.

New instance of previously reported CRITICAL BUG in ACR software. See 3. above for previous report.

This time I was able to capture a screenshot of the turn when I noticed something was terribly wrong similar to the last time (3. above). The following screenshot of the turn only shows 3 community cards, not 4, AND these three cards are DIFFERENT from what was originally displayed on the flop. Notice in the chat box that the flop was dealt . That is NOT what you now see on the table!

Here is a screen shot of the river. Notice that the flopped cards have now changed back to what they were originally.

As the screenshots prove without a doubt, these were from the same hand # 1199372175. As my computer clock shows they're were taken within one minute of each other.

 

[MattRyder]

Further to the CRITICAL BUG reported above, my Hand History for that table (PRR) Bahamut No Limit $0.01 / $0.02 Holdem does not show the hand in the list.

 

[Larry Robbins]

Y'all asked Sippy to help make POKER BETTER aka (Here it is)

Hi ACR REP - soon poker will become legal on the National level in the USA - I hope you take these suggestions seriously to make America’s Card Room the best place to play POKER in the USA on-line. We are the customer - with that in mind - we will come play real $$$ games - if you offer what we need. We really do wish to spend time playing REAL games vs freerolls -
So here is the suggestion for Freerolls - take the $$$ budgeted to Freerolls, maybe $240, and only have four Freerolls a day - with $60 for each distributed to the top 20% of players - actually $100 for each would be better - the 20% distribution is the key - not just the top 10 players.


Your wsop steps are great - maybe you make the lower 0/7 WSOP step pay the top 1-3 players - the final two steps is where you just pay top one or two players - with cash for the third - but basically the STEPS are great that you offer them. I sure would like to represent ACR at the WSOP - as would all great POKER players.


All your RING games are great - I suggest no changes - sometimes I play them - but mostly I think your audience (customers) will be the tourney and Sit - And - Go players - I am biased toward those games. They are more FUN - which you should be trying to make ACR cardroom - just FUN for us!!!


Remember you customers when setting the games selections for tourneys and SnG games - I know $1.50 seems like a low starting level - but I Don’t see a lot of players ink those - I think 25 cent games and 50 cent games would be better for the average players - keep the higher level games - you could eliminate the hyper games - those are just for y’all to speed up games - why rush any poker game? - the girls and I never play them.


These would be the basics of a great poker site - you can add or keep the higher games as each player progresses - we may even deposit - if you upgrade the software to make it playable and secure - as a requirement you should require a deposit to ACR - before any funds or winnings are withdrawn - that make it fair for ACR and us!!!


Holidays are when Mose players have time to play POKER - I suggest you consider a special for each holiday - maybe a $500 Freeroll or a special game to/for tickets to one of the high $$$ tourneys - think about what appeal that would have for only a 25 cent entry - tickets given to the top 10%.


With your vision and help - ACR could be the BEST site for USA players and the world actually - but just if y’all are willing to make changes and prepare for the future.


Have a great day - and Thank you for listening to sippy!!
I am trying to make POKER better for the MOMS and POPS, the sit-ins - you know the players that can’t do much else in life that is left - help me if you can.


Sippy

 

[ACR Rep]

ACR won't open the tourney lobby for me and won't let me quit ACR because it thinks I was successful in getting it to open the tourney lobby (which I wasn't). So now I have to restart my Mac which I virtually never have to do except when I run across really badly behaving software like this one.

BTW - I looked behind the visible window where ACR usually hides new windows, but nothing was there this time.

I sent this case to them, they are currently checking it. We apologize for the inconvenience.

 

[ACR Rep]

Hi ACR rep - a lot of us will play the 25-50 cent h/l or holdem sit and go games, if you offer them. You have promised to offer them next month. Listen to your players, please.

These are the games we like to play. Not too much win or lose, but the house (ACR) still gets the % - lol.


Shady Slim will support this. We are old and retired, just looking for fun!!


Thank you.


Sippy

I did send the request to the tournaments department, they are still looking into this. I can't provide an exact time frame, however, if they provide me some, I will let you know guys here.

 

[ACR Rep]

New instance of previously reported CRITICAL BUG in ACR software. See 3. above for previous report.

This time I was able to capture a screenshot of the turn when I noticed something was terribly wrong similar to the last time (3. above). The following screenshot of the turn only shows 3 community cards, not 4, AND these three cards are DIFFERENT from what was originally displayed on the flop. Notice in the chat box that the flop was dealt . That is NOT what you now see on the table!

Here is a screen shot of the river. Notice that the flopped cards have now changed back to what they were originally.

As the screenshots prove without a doubt, these were from the same hand # 1199372175. As my computer clock shows they're were taken within one minute of each other.

I sent this to the Mac Developer expert. He is looking into this situation, soon he will send me the response. Please be so kind and allow us 24-72 hours. If he sends me the response before the timeframe I will contact you directly.

 

[Da1Lokker]

NOPE

I seen Black chip has joined ACR I have 2 accounts on the site my ? If I play on one account in a tourney and get knocked out can i re-enter on other account or is that forbidden?

Nope just cant play the sites at the same time. It wont let ya

 

[ACR Rep]

Hi ACR REP - soon poker will become legal on the National level in the USA - I hope you take these suggestions seriously to make America’s Card Room the best place to play POKER in the USA on-line. We are the customer - with that in mind - we will come play real $$$ games - if you offer what we need. We really do wish to spend time playing REAL games vs Freerolls -
So here is the suggestion for Freerolls - take the $$$ budgeted to Freerolls, maybe $240, and only have four Freerolls a day - with $60 for each distributed to the top 20% of players - actually $100 for each would be better - the 20% distribution is the key - not just the top 10 players.


Your WSOP steps are great - maybe you make the lower 0/7 WSOP step pay the top 1-3 players - the final two steps is where you just pay top one or two players - with cash for the third - but basically the STEPS are great that you offer them. I sure would like to represent ACR at the WSOP - as would all great POKER players.


All your RING games are great - I suggest no changes - sometimes I play them - but mostly I think your audience (customers) will be the tourney and Sit - And - Go players - I am biased toward those games. They are more FUN - which you should be trying to make ACR cardroom - just FUN for us!!!


Remember you customers when setting the games selections for tourneys and SnG games - I know $1.50 seems like a low starting level - but I Don’t see a lot of players ink those - I think 25 cent games and 50 cent games would be better for the average players - keep the higher level games - you could eliminate the hyper games - those are just for y’all to speed up games - why rush any POKER game? - the girls and I never play them.


These would be the basics of a great POKER site - you can add or keep the higher games as each player progresses - we may even deposit - if you upgrade the software to make it playable and secure - as a requirement you should require a deposit to ACR - before any funds or winnings are withdrawn - that make it fair for ACR and us!!!


Holidays are when Mose players have time to play POKER - I suggest you consider a special for each holiday - maybe a $500 Freeroll or a special game to/for tickets to one of the high $$$ tourneys - think about what appeal that would have for only a 25 cent entry - tickets given to the top 10%.


With your vision and help - ACR could be the BEST site for USA players and the world actually - but just if y’all are willing to make changes and prepare for the future.


Have a great day - and Thank you for listening to sippy!!
I am trying to make POKER better for the MOMS and POPS, the sit-ins - you know the players that can’t do much else in life that is left - help me if you can.


Sippy

I REALLY appreciate that you took the time to provide the feedback very detailed. I sent it to the tournaments department and also to the marketing department, I totally know for sure that they will review this.

 

[XYZ2123]

LMAO! That has to be another bug with the Mac software. Still, it is a little disconcerting.

ACR won't open the tourney lobby for me and won't let me quit ACR because it thinks I was successful in getting it to open the tourney lobby (which I wasn't). So now I have to restart my Mac which I virtually never have to do except when I run across really badly behaving software like this one.

BTW - I looked behind the visible window where ACR usually hides new windows, but nothing was there this time.

New instance of previously reported CRITICAL BUG in ACR software. See 3. above for previous report.

This time I was able to capture a screenshot of the turn when I noticed something was terribly wrong similar to the last time (3. above). The following screenshot of the turn only shows 3 community cards, not 4, AND these three cards are DIFFERENT from what was originally displayed on the flop. Notice in the chat box that the flop was dealt . That is NOT what you now see on the table!

Here is a screen shot of the river. Notice that the flopped cards have now changed back to what they were originally.

As the screenshots prove without a doubt, these were from the same hand # 1199372175. As my computer clock shows they're were taken within one minute of each other.

Further to the CRITICAL BUG reported above, my Hand History for that table (PRR) Bahamut No Limit $0.01 / $0.02 Holdem does not show the hand in the list.

I sent this to the Mac Developer expert. He is looking into this situation, soon he will send me the response. Please be so kind and allow us 24-72 hours. If he sends me the response before the timeframe I will contact you directly.

I see you're on the mac client. From my own experience, I can say that the ACR Mac client is horrendous and full of bugs. I have a Mac and got so frustrated with ACR I ended up using Boot Camp to install Windows on my Mac just so I could play on ACR. It just wasn't worth the stress to try and make it work. I've never seen any issues like this on the Windows client. Betonline, pokerstars and other sites all have great Mac clients. Not sure why ACR can't figure it out.

 

[Da1Lokker]

AND!!!!!

I seen Black chip has joined ACR I have 2 accounts on the site my ? If I play on one account in a tourney and get knocked out can i re-enter on other account or is that forbidden?

I think if ACR would decrease entry on some tourney's and lower deposit to $25 or more they surely would increase traffic!!! on there site

Only thing i dont like about ACR is i have never ben called by people have absolute nothing and river me lol or it just might be my un lucky week . But 10 15 a day or 10 in one tourney is crazy lol

 

[ACR Rep]

A big congratulations to Christopher Roberts who came out on top of the field and won the day with a massive score of $21,825 in The Cage Live. Read the full recap here

Check out the interview

​

 

[Shady Slim]

I see you're on the mac client. From my own experience, I can say that the ACR Mac client is horrendous and full of bugs. I have a Mac and got so frustrated with ACR I ended up using Boot Camp to install Windows on my Mac just so I could play on ACR. It just wasn't worth the stress to try and make it work. I've never seen any issues like this on the Windows client. Betonline, Pokerstars and other sites all have great Mac clients. Not sure why ACR can't figure it out.

I think it is because, and I might be mistaken, that the ACR client is Flash-based. Thus, the Mac client is a complete rewrite from the ground up.

 

[Da1Lokker]

Man...Its still happening !!! The never ending lose to the donk on the river !!! somethings got to give ACR lol

 

[johnwat2]

Re:message to ACR about changes,
Great post. I agree with what you are asking. Makes perfect sense, lets hope ACR takes your suggestions seriously and makes some changes for the long run.

 

[Larry Robbins]

ACR continues to be run by DORKS

When will y'all wake up and listen? It is brutal to play ion your games when they are unfair!!
You should reward all top 20% of players in Freerolls. You should offer low level games.

You never listen - just keep one with the same old crap software.

I get booted out of game at least twice a game? Idiots is what I think running IT, if anyone is?

Just looking into your site and software - y'all really suck!!

Is this the best on-line POKER offers?

Sippy

 

[ACR Rep]

When will y'all wake up and listen? It is brutal to play ion your games when they are unfair!!
You should reward all top 20% of players in Freerolls. You should offer low level games.

You never listen - just keep one with the same old crap software.

I get booted out of game at least twice a game? Idiots is what I think running IT, if anyone is?

Just looking into your site and software - y'all really suck!!

Is this the best on-line POKER offers?

Sippy

Could you please provide me the complete name of the tournaments or freerolls where that happened so I can check them with the department in charge. And I understand all the important feedback that you provided but please allow them some time, the development team, the tournaments team and the marketing department is currently working on everything to provide the best poker experience ever. They are working very hard to get things done soon as possible.

 

[Larry Robbins]

No I can't and will not!! You play the games and figure it out!!

All you provide is lip service!! I am tired of trying to help your site!!
Sippy

 

[Shady Slim]

When will y'all wake up and listen? It is brutal to play ion your games when they are unfair!!
You should reward all top 20% of players in Freerolls. You should offer low level games.

You never listen - just keep one with the same old crap software.

I get booted out of game at least twice a game? Idiots is what I think running IT, if anyone is?

Just looking into your site and software - y'all really suck!!

Is this the best on-line POKER offers?

Sippy

Come on Larry. You do realize this is a support thread, and not a bitch and whine thread? I too had some problems a couple of weeks ago, but support helped me work through them.

If you are having problems with the software knocking you out, please provide some more details about your OS, what your CPU is, how much memory, etc. Just hurling out snide and rude kindergarten accusations is not becoming of you.

If you think you are getting cheated and the software is rewarding the donks and fish, then I suggest that you review your game play a little closer. Plus there are other threads here at CC that you can vent in as well, if you choose not to go that route.

And if you really don't want to play on ACR anymore, that is your prerogative. Uninstall the software and get on with your life.

 

[Larry Robbins]

You may see it Juciee but I see no response. the software is not being upgraded - they have had ample time to review all the input - my comments are honest from what aI see from playing on the site - should we await 20 more years until we get some positive improvements to ACR?

Just trying to help - you are not??

Sippy

 

[tgeezee]

Success

first off , the 25c NLO8 rebuy on Monday with like $50 guarantee... people were having a blast figuratively and blasting off quarters over 120 people that's a record high in an Omaha 8 game .. the prizes looked real nice for a Quarter game...

now don't hold off and only run this once on Monday ..
people would do 20 times a day ...and 20 times again

Same with the Final Table experience 50c 1,000,000 starting chips NLH maybe start the blinds a little lower let us enjoy some 500 /1000 blinds with 1 million chips for a minute 10k 20k at level 1 is rushing us .. just a few more blind levels lower at the start
more like a number trick than deep stack FT Experience but it was still fun


That's the good .. now I got one Glitch to mention

During Table changes .. players get dealt in before the tables fully uploaded ... you are INACTIVE .. and many times I watch a players blinds folding out like small instantly folds when only 2 players during table balancing … we need to be fully sat at a table before we get cards ….
If your active at another table and get moved we should not be placed inactive during these transitions or ill get good at min raise when I get table changed or am waiting on a player to join as a new poker strategy

 

[Shady Slim]

During Table changes .. players get dealt in before the tables fully uploaded ... you are INACTIVE .. and many times I watch a players blinds folding out like small instantly folds when only 2 players during table balancing … we need to be fully sat at a table before we get cards ….
If your active at another table and get moved we should not be placed inactive during these transitions or ill get good at min raise when I get table changed or am waiting on a player to join as a new poker strategy

I kind have noticed the Inactive status as well, then it becomes Active during the deal. I always attributed that to lag. I have never been folded up though. Maybe it has to do with internet latency or such. But I agree, we should not be put into an Inactive status when we arrive at a table.

Another thing is the method of table balancing. I will be moved into a seat between BTN, SB, BB and have to wait a hand or two before I can play, no biggie there. But when I do the waiting and get moved again onto another table in the same position, that gets me a little irked. Now I am sitting on my thumbs for another couple of hands.

 

[Acesinthebig]

I'm going back to my tournament threads. I hope ACR gets better in the future. Still a lot of issues to fix.

 

[MattRyder]

...Another thing is the method of table balancing. I will be moved into a seat between BTN, SB, BB and have to wait a hand or two before I can play, no biggie there. But when I do the waiting and get moved again onto another table in the same position, that gets me a little irked. Now I am sitting on my thumbs for another couple of hands.

I haven't been playing on ACR for that long, and haven't noticed this yet. I do know the issue (and much worse) very well though from playing on another site. It can be very frustrating.